Reviews Analysed
21
We Collect & Analyse Reviews
ThruDark
Experiences & Reviews
ThruDark is a brand that sells technical apparel and kit through direct channels, including an online store. Consumers searching for reviews typically want independent feedback on product durability, fit, delivery and how the company handles faults or repairs. This summary compiles user-reported experiences to help shoppers assess quality, service and purchasing experience before buying.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Many reviewers report fast delivery, helpful staff and responsive customer support, including prompt contact and arranged repairs when needed.
Share
Strong
24%
💰
Value for money
A few reviewers question the price; others say higher cost is justified by better materials and construction compared with cheaper alternatives.
Share
Mixed
5%
⚡
User experience
Customers commonly describe the website and checkout as easy to use, with clear product descriptions and straightforward transactions.
Share
Strong
9%
🔧
Product quality
Reviews consistently praise robust materials, good stitching, reliable zips and insulation; isolated reports note minor stitching defects.
Share
Strong
33%
📞
Communication
Reviewers mention timely dispatch updates, day‑of‑delivery notices and clear communication when arranging repairs or answering queries.
Share
Strong
5%
⭐
Overall experience
Many customers report repeat purchases and overall satisfaction, often recommending the brand for fit, comfort and durability.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
ThruDark: High Performance Gear Worth Every Penny
"I recently purchased some high performance outerwear from ThruDark and I must say, I am impressed. The quality of the clothing and fabrics is outstanding, which comes as no surprise considering this brand was inspired by the heritage of UK special forces. The attention to detail in the design shows that they truly understand what it takes to create durable gear that will hold up in even the harshest conditions. From the stitching to the zippers, every aspect is well thought out and executed flawlessly. One thing that really stood out to me was how comfortable their clothing feels while still providing excellent insulation. Even on extremely cold days, I barely noticed any discomfort or heat loss while wearing my new jacket. Overall, my experience with ThruDark has been fantastic. Their dedication to creating high-quality products is apparent in every piece of gear they manufacture. This company definitely deserves recognition for their exceptional work."
Trystan
Collected.reviews
Jun 25, 2022
Featured for: Detailed praise for product and value
Great gear and good quality
"Great gear and good quality. Jus..."
Daniel Clark-Walters
Trustpilot
Sep 30, 2025
Featured for: Mentions quality but criticises price
ThruDark Customer Service Excellent
"ORYON CARBON TROUSERS Very small stitching defect - contacted T Dark who very quickly made..."
ash s
Trustpilot
Sep 30, 2025
Featured for: Shows defect and quick repair
Always being spot on with orders
"Always being spot on with orders, customer services and go..."
Benjamin Barker
Trustpilot
Sep 30, 2025
Featured for: Mentions orders and communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Daniel Clark-Walters
trustpilot.com
Sep 30, 2025
Great gear and good quality
Great gear and good quality. Jus...
D
Daz
trustpilot.com
Sep 30, 2025
Very easy to use site,excellent quality…
Very easy to use site,excellent quality clothing fantastic...
S
Stuart Mathieson
trustpilot.com
Sep 30, 2025
Very fast delivery..But the main thing…
Very fast delivery..But the main t...
d
desmond mcgee
trustpilot.com
Sep 30, 2025
ex services always they go the extra…
ex services always t...
T
T E
trustpilot.com
Sep 30, 2025
Really great products, very happy with my purchases
Excellent experience. Really great products that fit well and are...
D
Dale
trustpilot.com
Sep 30, 2025
Toppers bombers kit
Top quality items, website is easy to use and d...
M
Matthew Crosier
trustpilot.com
Sep 30, 2025
Amazing Kit
Great website, easy transaction,...
S
Stuart
trustpilot.com
Sep 30, 2025
Fantastic staff at unit 4
Fantastic staff at unit 4. Very helpful and knowle...
N
Niel Herdman
trustpilot.com
Sep 30, 2025
NEW ERA BITE THE BULLET 9FORTY CORD…
NEW ERA BITE THE BULLET 9FORTY CORD TRUCKER. Bought this a few weeks ago and what can I say it's fantastic. Great collaboration with New Era. T...
S
Sean Turner
trustpilot.com
Sep 30, 2025
Great quality
Great products and...
a
ash s
trustpilot.com
Sep 30, 2025
ThruDark Customer Service Excellent
ORYON CARBON TROUSERS Very small stitching defect - contacted T Dark who very quickly made...
D
Daniel Bishop
trustpilot.com
Sep 30, 2025
Quality
...
S
SAM
trustpilot.com
Sep 30, 2025
Fantastic kit.
Fantastic kit. Although more expensive than your run of the mill gear you definitely get what yo...
K
Kevin Op de beke
trustpilot.com
Sep 30, 2025
Very good customer service
...
B
Benjamin Barker
trustpilot.com
Sep 30, 2025
Always being spot on with orders
Always being spot on with orders, customer services and go...
W
William Laidlaw
trustpilot.com
Sep 30, 2025
A Personal Favorite …
Great website full of high quality materia...
I
Ian M
trustpilot.com
Sep 30, 2025
Top class service and support
Over 220 purchases from the team over the years since launch and whether it’s the design te...
A
Andrew Nicholls
trustpilot.com
Sep 30, 2025
Outstanding!
Outstanding quality and comfort as always. I have so much Thr...
S
Shaun Sawkins
trustpilot.com
Sep 30, 2025
I love the continuous innovation by…
I love the continuous innovation by ThruDark. It’s exiting to know that there is always another...
M
Mr Gareth Ralton
trustpilot.com
Sep 30, 2025
Good Quality clothing
I was expecting good quality through reviews... however when my Thrudark items arrived I was shocked at how good it was. Thrudark have set the bar hig...
Conclusion
User reviews show ThruDark is regularly credited for strong product build, effective design and comfortable fit. Delivery, website usability and customer support (including repairs) are often described positively. A minority of reviewers call out higher-than-average prices and occasional minor defects that were typically resolved. For shoppers, the evidence suggests prioritising ThruDark if you value durable, technically designed kit and responsive aftercare; check the product descriptions and repair/returns policy before purchasing.