Reviews Analysed
21
We Collect & Analyse Reviews
Thought Clothing
Experiences & Reviews
Thought Clothing is a UK-based apparel brand selling casual and everyday garments online and through retailers. The label is commonly associated with sustainable and natural fibres and simple, contemporary designs. Consumers searching reviews typically look for information on product fit, fabric quality, returns and customer service performance.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
31d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Many reviewers report slow dispatches, missing or incorrect items and prolonged return or refund processes, often describing unresolved service cases.
Share
Weak
22%
💰
Value for money
Frequent complaints concern refused cash refunds, gift vouchers in lieu of money and customers now paying for returns after administration changes.
Share
Weak
17%
⚡
User experience
Several buyers praise comfort, fit and fabric feel; when transactions proceed smoothly customers report quick deliveries and satisfactory sizing.
Share
Strong
5%
🔧
Product quality
Product quality is often praised for fabrics and design, but multiple reports highlight sizing inconsistencies and occasional faulty items.
Share
Mixed
12%
📞
Communication
Numerous reviews describe unresponsive or slow customer support and limited contact options, though a subset report prompt, clear replies.
Share
Weak
21%
⭐
Overall experience
Overall impressions are split: product and ethics receive positive notes, while many customers report serious issues with returns, refunds and trust.
Share
Weak
23%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Thoughtful Fashion That Won't Harm The Planet
"I recently purchased a few items from Thought Clothing and my experience was wonderful. The clothing is made from clean, natural and recycled materials which aligns with my values towards sustainability. I loved the unique designs and high quality of all the pieces I ordered. What really stood out to me was how comfortable each piece felt when wearing them. Not only did they look good, but they also felt good on my skin without any itching or irritation. This shows how much care has been taken in selecting sustainable materials that are both eco-friendly and gentle on the body. Another great thing about Thought Clothing is their dedication to thoughtful production methods that benefit the planet while providing stylish choices for customers like me who don't want to sacrifice fashion for sustainability. Overall, I highly recommend shopping at Thought Clothing not just because of their commitment to using sustainable materials but also because they create fashionable clothes that make you feel confident while doing something positive for the environment."
Ally Bartoletti
Collected.reviews
May 26, 2022
Featured for: Positive product and sustainability praise
Do not use, awful service
"Do not use. Awful. Ordered 9 items, 7 arrived. Emailed customer service who never acknowledged my email or responded, then refunded the two items late..."
Ivana
Trustpilot
Sep 30, 2025
Featured for: Ignored emails, refund and returns problem
Fantastic quality product and amazing…
"Fantastic quality product and amazing customer service. When Thought couldn’t fulfil my order because of stock error, they gave me a full refund but s..."
C Swann
Trustpilot
Sep 30, 2025
Featured for: Example of helpful service and quality
Refused Refund of £136
"Received the following information after returning several items, worth £136: “We are contacting you today to confirm that your return for the above o..."
EB
Trustpilot
Sep 30, 2025
Featured for: Detailed refused refund, administration explanation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jacquie MacKenzie
trustpilot.com
Sep 30, 2025
Very Poor Customer Service
Ordered a number of items as gifts in the Black Friday Sale. Parcel arrived minus one item but the contents were wet due to poor packaging and some of...
I
Ivana
trustpilot.com
Sep 30, 2025
Do not use, awful service
Do not use. Awful. Ordered 9 items, 7 arrived. Emailed customer service who never acknowledged my email or responded, then refunded the two items late...
E
Emma Chappell
trustpilot.com
Sep 30, 2025
In no hurry to dispatch
In no hurry to dispatch. Waited 7 days for item to be sent. Still waiting on delivery. Edit: order arrived 8 days aft...
C
Chetna Gogia
trustpilot.com
Sep 30, 2025
Bought trousers in my usual size
Bought trousers in my usual size. Too big and had to return as the sizing is off and pay to return the items. Placed an order for a smaller size and...
j
janebloggs
trustpilot.com
Sep 30, 2025
If they're in liquidation why are they…
If they're in liquidation why a...
G
Glasgow Reader
trustpilot.com
Sep 30, 2025
Really well made clothes with ethics at the forefront
Really well made clothes. Comfortable, unique designs, wit...
C
Cookie
trustpilot.com
Sep 30, 2025
Awful service
Awful service. Clothing ok but no free returns - wouldn't buy fr...
S
Sarah
trustpilot.com
Sep 30, 2025
They sent the wrong order and have…
They sent the wrong order and have complete...
C
C Swann
trustpilot.com
Sep 30, 2025
Fantastic quality product and amazing…
Fantastic quality product and amazing customer service. When Thought couldn’t fulfil my order because of stock error, they gave me a full refund but s...
c
customer
trustpilot.com
Sep 30, 2025
I have recently purchased and returned…
I have recently purchased and returned items to Thought and have had no issues receiving a full refund. Customer service was very communicative and th...
J
Jordan
trustpilot.com
Sep 30, 2025
Clothes are lovely
Clothes are lovely, I have purchased several items from Next and Tu. However, I made the mistake of ordering direct from Thought. Initially my order w...
N
New doors
trustpilot.com
Sep 30, 2025
I ordered a suit in November but felt…
I ordered a suit in November but felt it didn't hang properly and returned it within 30 days as per their T&Cs. The suit was returned to me yesterday...
J
Jess
trustpilot.com
Sep 30, 2025
Avoid!
Absolutely appalling customer service. I have had an outstanding complaint for over a month now, concerning cancellation of part of an order on three...
D
Daisy
trustpilot.com
Sep 30, 2025
Recent Good experience
I have used thought for years, rarely returned anything but did recently and got a full refund for those items. I did see that you now have to pay for...
S
Sarah Garforth
trustpilot.com
Sep 30, 2025
I too have been having issues with…
I too have been having issues with Thought Clothing since they went into administration and is getting completely ridiculous now! I made a purchase an...
J
Jen Crittenden
trustpilot.com
Sep 30, 2025
Avoid them !!
They went bump as they had poor customer care and this continues now. They stole money and made people take credit and now you are stuck with the opti...
c
chloe
trustpilot.com
Sep 30, 2025
affordable, ethical and comfortable
I just bought the bralettes 2 weeks ago so we'll see if they last but the quality seems great. They are all a really comfortable fabric (bamboo I thin...
k
kat
trustpilot.com
Sep 30, 2025
I made an order then came across the…
I made an order then came across the bad reviews on here, immediately panicked and emailed them asking to cancel it as I was worried about their admin...
I
Ilona Jones
trustpilot.com
Sep 30, 2025
Refused to refund for items.
Refused to refund for items. Do not buy anything from them...
E
EB
trustpilot.com
Sep 30, 2025
Refused Refund of £136
Received the following information after returning several items, worth £136: “We are contacting you today to confirm that your return for the above o...
Conclusion
Reviews show a consistent split between product praise and significant service concerns. Many customers compliment Thought Clothing’s fabrics, comfort and design, citing items described as well made and comfortable. At the same time a large number of reviews report problems with dispatch, returns, refunds and unresponsive support—several specifically reference refunds or vouchers after administration events. If you are considering a purchase, check the current returns and refund policy, confirm payment protection options, and consider buying items you can return through a third-party retailer if you want additional reassurance.