Reviews show a consistent split between product praise and significant service concerns. Many customers compliment Thought Clothing’s fabrics, comfort and design, citing items described as well made and comfortable. At the same time a large number of reviews report problems with dispatch, returns, refunds and unresponsive support—several specifically reference refunds or vouchers after administration events. If you are considering a purchase, check the current returns and refund policy, confirm payment protection options, and consider buying items you can return through a third-party retailer if you want additional reassurance.
Examples from available reviews (May 2022 – Feb 2026).
Well-made, comfortable sustainable clothing with thoughtful production and unique designs.
“I loved the unique designs and high quality of all the pieces I ordered.”
Multiple items missing and customer service failed to resolve refund issues.
“Ordered 9 items, 7 arrived.”
Thought provided excellent customer service and high-quality products.
“Fantastic quality product and amazing customer service.”
Return refused refund due to administration dates, only voucher offered instead.
“we are unfortunately unable to offer you a refund as your order was placed before this date.”
Many reviewers report slow dispatches, missing or incorrect items and prolonged return or refund processes, often describing unresolved service cases.
Frequent complaints concern refused cash refunds, gift vouchers in lieu of money and customers now paying for returns after administration changes.
Several buyers praise comfort, fit and fabric feel; when transactions proceed smoothly customers report quick deliveries and satisfactory sizing.
Product quality is often praised for fabrics and design, but multiple reports highlight sizing inconsistencies and occasional faulty items.
Numerous reviews describe unresponsive or slow customer support and limited contact options, though a subset report prompt, clear replies.
Overall impressions are split: product and ethics receive positive notes, while many customers report serious issues with returns, refunds and trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid for next day delivery but items never arrived and delivery issues persist.
“I paid for next day delivery. The items did not arrive.”
Socks and boxers developed holes quickly and seams fell apart.
“Develop holes very quickly.”
Parcel arrived damaged and customer service failed to resolve refund query.
“Parcel arrived minus one item but the contents were wet due to poor packaging and some of the labels were damaged.”
Multiple items missing and customer service failed to resolve refund issues.
“Ordered 9 items, 7 arrived.”
Order dispatch delayed and wrong-sized items caused slow email-based resolution.
“In no hurry to dispatch.”
Trousers had incorrect sizing and a replacement was faulty.
“Too big and had to return as the sizing is off”
Reviewer questions why orders were accepted during liquidation.
“If they're in liquidation why are they still accepting orders?”
Clothes are well made, comfortable, and ethically produced.
“Really well made clothes. Comfortable, unique designs, with ethics at the forefront, so we really love this company.”
Clothing acceptable but poor service due to no free returns.
“Awful service.”
Wrong order sent and emails about it were ignored.
“They sent the wrong order and have completely ignored the emails I've sent about this.”
Thought provided excellent customer service and high-quality products.
“Fantastic quality product and amazing customer service.”
Returns processed smoothly with prompt refunds and helpful service.
“Customer service was very communicative and the refund was issued to my card within just a few days.”
Duplicate order arrived after cancellation request and returns request ignored.
“Truly awful customer service.”
Returned suit was inexplicably returned and refund seems unlikely.
“returned to me yesterday with 'Old Order' scribbled on my original return form with the return window highlighted in yellow.”
Persistent order cancellation errors and unhelpful customer service responses.
“Absolutely appalling customer service.”
Experienced a full refund but noted returns now incur a small charge.
“got a full refund for those items.”
Returned items worth £71.90 and customer service only issued confusing gift cards, not refund.
“they have my £71.90. Robbery!!”
Company allegedly continued poor practices post-collapse, withholding money and charging returns.
“They stole money and made people take credit”
Bralettes arrived quickly and seem comfortable and well made.
“order arrived quickly with no issues.”
Cancellation and subsequent return processed smoothly after administration buyout.
“they had been brought out of administration and were giving refunds as normal.”
Company refused refunds and reviewer warns against purchasing.
“Refused to refund for items.”
Return refused refund due to administration dates, only voucher offered instead.
“we are unfortunately unable to offer you a refund as your order was placed before this date.”
I recently purchased a few items from Thought Clothing and my experience was wonderful. The clothing is made from clean, natural and recycled materials which aligns with my values towards sustainability. I loved the unique designs and high quality of all the pieces I ordered.
What really stood out to me was how comfortable each piece felt when wearing them. Not only did they look good, but they also felt good on my skin without any itching or irritation. This shows how much care has been taken in selecting sustainable materials that are both eco-friendly and gentle on the body.
Another great thing about Thought Clothing is their dedication to thoughtful production methods that benefit the planet while providing stylish choices for customers like me who don't want to sacrifice fashion for sustainability.
Overall, I highly recommend shopping at Thought Clothing not just because of their commitment to using sustainable materials but also because they create fashionable clothes that make you feel confident while doing something positive for the environment.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Thought Clothing is a UK-based apparel brand selling casual and everyday garments online and through retailers. The label is commonly associated with sustainable and natural fibres and simple, contemporary designs. Consumers searching reviews typically look for information on product fit, fabric quality, returns and customer service performance.