Reviewers often praise the build quality, comfort, and design. Many also describe recurring fulfilment problems, including missing items, late dispatch, and refund disputes. Customers frequently mention wrong orders and messages going unanswered. A smaller group reports easy returns and quick refunds.
Examples from available reviews (May 2022 – Mar 2026).
Parcel arrived damaged and customer service failed to resolve refund query.
“Parcel arrived minus one item but the contents were wet due to poor packaging and some of the labels were damaged.”
Clothes are well made, comfortable, and ethically produced.
“Really well made clothes. Comfortable, unique designs, with ethics at the forefront, so we really love this company.”
Returned items worth £71.90 and customer service only issued confusing gift cards, not refund.
“they have my £71.90. Robbery!!”
Returns processed smoothly with prompt refunds and helpful service.
“Customer service was very communicative and the refund was issued to my card within just a few days.”
Most service feedback centres on fulfilment issues. Reviewers describe missing items, late dispatches, and damaged parcels in many reviews. A smaller set mentions quick refunds and helpful staff, showing a clear split in service experiences.
Value opinions often hinge on product quality versus refund and return hassle. Several reviewers mention refunds being withheld, vouchers being pushed, or return fees that reduce the sense of value. Others point to well-made items and full refunds as reasons the purchase felt worth it.
Checkout and post-purchase steps come up repeatedly as error-prone. Reviews mention duplicate or cancelled orders still turning up, the wrong items being sent, and confusion over admin dates. A few comments add that sorting issues out took slow back-and-forth by email.
Product feedback is mixed, with repeated specific examples. Some reviewers report holes, seam failures, and sizing problems on underwear and trousers. Others describe comfortable, well-made garments with thoughtful design.
Communication complaints often sit alongside service issues. One review in this theme mentions emails being ignored, and several service reviews also cite unanswered messages and slow email replies. Clear, prompt communication does appear, but less often.
Reviews split sharply between very positive and very negative experiences. Positive accounts highlight product quality and occasional helpful service. Negative reviews focus on repeated fulfilment problems and refund failures, leading to polarised overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid for next day delivery but items never arrived and delivery issues persist.
“I paid for next day delivery. The items did not arrive.”
Socks and boxers developed holes quickly and seams fell apart.
“Develop holes very quickly.”
Parcel arrived damaged and customer service failed to resolve refund query.
“Parcel arrived minus one item but the contents were wet due to poor packaging and some of the labels were damaged.”
Multiple items missing and customer service failed to resolve refund issues.
“Ordered 9 items, 7 arrived.”
Order dispatch delayed and wrong-sized items caused slow email-based resolution.
“In no hurry to dispatch.”
Trousers had incorrect sizing and a replacement was faulty.
“Too big and had to return as the sizing is off”
Reviewer questions why orders were accepted during liquidation.
“If they're in liquidation why are they still accepting orders?”
Clothes are well made, comfortable, and ethically produced.
“Really well made clothes. Comfortable, unique designs, with ethics at the forefront, so we really love this company.”
Clothing acceptable but poor service due to no free returns.
“Awful service.”
Wrong order sent and emails about it were ignored.
“They sent the wrong order and have completely ignored the emails I've sent about this.”
Thought provided excellent customer service and high-quality products.
“Fantastic quality product and amazing customer service.”
Returns processed smoothly with prompt refunds and helpful service.
“Customer service was very communicative and the refund was issued to my card within just a few days.”
Duplicate order arrived after cancellation request and returns request ignored.
“Truly awful customer service.”
Returned suit was inexplicably returned and refund seems unlikely.
“returned to me yesterday with 'Old Order' scribbled on my original return form with the return window highlighted in yellow.”
Persistent order cancellation errors and unhelpful customer service responses.
“Absolutely appalling customer service.”
Experienced a full refund but noted returns now incur a small charge.
“got a full refund for those items.”
Returned items worth £71.90 and customer service only issued confusing gift cards, not refund.
“they have my £71.90. Robbery!!”
Company allegedly continued poor practices post-collapse, withholding money and charging returns.
“They stole money and made people take credit”
Bralettes arrived quickly and seem comfortable and well made.
“order arrived quickly with no issues.”
Cancellation and subsequent return processed smoothly after administration buyout.
“they had been brought out of administration and were giving refunds as normal.”
Company refused refunds and reviewer warns against purchasing.
“Refused to refund for items.”
Return refused refund due to administration dates, only voucher offered instead.
“we are unfortunately unable to offer you a refund as your order was placed before this date.”
I recently purchased a few items from Thought Clothing and my experience was wonderful. The clothing is made from clean, natural and recycled materials which aligns with my values towards sustainability. I loved the unique designs and high quality of all the pieces I ordered.
What really stood out to me was how comfortable each piece felt when wearing them. Not only did they look good, but they also felt good on my skin without any itching or irritation. This shows how much care has been taken in selecting sustainable materials that are both eco-friendly and gentle on the body.
Another great thing about Thought Clothing is their dedication to thoughtful production methods that benefit the planet while providing stylish choices for customers like me who don't want to sacrifice fashion for sustainability.
Overall, I highly recommend shopping at Thought Clothing not just because of their commitment to using sustainable materials but also because they create fashionable clothes that make you feel confident while doing something positive for the environment.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Thought Clothing is an apparel retailer that designs and sells clothing and accessories through an online shop. Each product page includes details and sizing information. Customers can order, request returns, and reach customer service through the website. Thought Clothing also supplies retail partners and runs ecommerce fulfilment channels.