Customers often compliment the website, quick dispatch, and the range of watches. Many also mention price deals and an easy checkout. Complaints cluster around refunds that don’t get resolved, return charges, and parcels marked as delivered that customers say never arrived. Several reviews also describe rude or unhelpful staff during aftercare.
Examples from available reviews (Sep 2017 – Feb 2026).
Attractive watch and smooth purchase; company excellent throughout.
“This company is excellent to deal with from start to finish”
Easy ordering, quick delivery, excellent value with 30% discount.
“Excellent value as there was an extra 30% off.”
Ongoing customer service failures and an unresolved refund since April.
“a month later I still have not been refunded back!”
Faulty Swiss watch and repeated misleading communications, unresolved after a month.
“I received the damaged watch back with no email or communication.”
Service problems show up across many reviews. Customers often describe refunds that aren’t settled, disputes over returns, and orders marked as delivered that they say they never received.
Several reviews point to discounts and sale pricing as the main reason for buying, including one direct mention of a 30% off promotion. Positive value comments often sit alongside notes about quick delivery and items matching the description.
Reviewers frequently praise easy site navigation, the product range, and a simple checkout. Usability complaints are rare and specific, such as one report of poor visibility and a weak alarm.
Several customers describe strong build quality, reliable long-term performance, and watches arriving in good condition. A smaller group reports faults, including strap defects, a broken strap bar screw, and intermittent movement problems.
Communication gaps come up repeatedly in service complaints, including missing reply emails and shipment updates that customers say are misleading. Multiple reviewers also mention trouble reaching support by phone or getting timely status updates.
Many purchases go smoothly, with fast dispatch and happy recipients. After-sales results are mixed: plenty praise the buying process, while a sizeable cluster report refund and returns problems and poor aftercare.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (6) · Reviews (1) · Quotes shortened · As of: February 2026
Quick dispatch and satisfactory purchase; would recommend.
“Despatch was quick.”
Impressed by the website's selection of exquisite timepieces.
“An impressive array of timepieces.”
Long-term purchases show solid, robust quality and quick dispatch confirmation.
“the quality has always been solid and robust.”
Ongoing customer service failures and an unresolved refund since April.
“a month later I still have not been refunded back!”
Watch strap was faulty and scratched the reviewer after a few months.
“the strap has a fault after wearing just for a few months.”
Faulty item and repeated poor customer service prevented promised refund.
“I am still waiting for a 'refund' that was promised a month ago.”
Attractive watch and smooth purchase; company excellent throughout.
“This company is excellent to deal with from start to finish”
Order not received and refund not received despite promises.
“Didn’t receive my order”
Poor customer service, return postage charged, and delayed refund response.
“I have to pay return cost and there is no customer service telephone.”
Watch reportedly delivered but not received; email was sent to enquire.
“Haven’t received my watch”
Product good but delivery service left the parcel in the rain.
“who just threw it over the fence in rain”
Easy ordering, quick delivery, excellent value with 30% discount.
“Excellent value as there was an extra 30% off.”
Order arrived on time as expected.
“Spot on came on time”
Attractive and working watch but poor visibility and a weak alarm.
“the beep is rather quiet and short-lasting.”
High-quality product arrived earlier than expected.
“Quality product and it arrived even earlier than expected.”
Excellent service with an easy website, fast delivery and good quality.
“Excellent service, easy website, fast delivery and very good quality”
Great watch; recipient (mam) loved it.
“my mam loved it”
Discounted TW Steel watch arrived quickly with no issues.
“arrived quick with no issues”
Items as advertised, good prices and delivered on time.
“as advertised - at good prices as well.”
Excellent and easy transaction; great website, prices and fast delivery.
“The website easy to navigate, the variety of items amazing”
Watch had a broken strap bar screw and customer service refused to help.
“The watch strap bar screw was broken”
I have a aprox. 20 year old Fossil Watch, and a few months ago the watch band broke so I thought about going to a local retail shop for a new one, but I didn't have much time, so I went online for The Watch Hut and found out that the Fossil watch that I wanted was made to order. So I just sent my order in and I wasn't disappointed. The staff will go well out of their way to take care of you from customer service staff to UPS Ground delivery driver(s). With fast shipping at reasonable prices The Watch Hut is an affordable
Returned faulty watch; long delays and refusal to refund without extra payment.
“I have to pay an additional £80 for a replacement.”
Unhelpful and rude shop assistant refused to replace a battery.
“a very unhelpful male assistant refused to do this and was very rude to us.”
Faulty Swiss watch and repeated misleading communications, unresolved after a month.
“I received the damaged watch back with no email or communication.”
Cheap watch experienced stopping and slow running after purchase.
“Has stopped once and run slow once.”
Watch as described, arrived on time and reviewer is happy.
“the watch was exactly as described. arrived on time.very happy”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Watch Hut is an online retailer focused on wristwatches and timepieces. Its website offers a wide selection across styles and brands, with photos and product specs. Customers order through the e-commerce site and choose from the available delivery options. The company sets out a returns policy and provides support channels for post-sale questions.