Reviews often praise fast delivery, responsive staff, and clear technical advice. Many customers describe easy ordering, secure packaging, and competitive prices. A small number report manufacturing or kit-design faults, including chipboard panels and wet kits. Overall, the feedback points to strong service with a few isolated product-quality failures.
Examples from available reviews (May 2022 – Mar 2026).
Delivery was really quick with good product quality and customer support.
“Really quick delivery, good quality products and really good customer support.”
David provided helpful communication and advice over phone and email.
“Great communications and advice . David was very helpful both on the phone and via e mail”
Chipboard system was substandard, causing squeaks and wasted money.
“The chipboard system they sell is not manufactured within acceptable tolerances.”
Kit was incomplete and badly designed, causing delays and extra costs.
“The UFH wet kit we bought was badly designed”
Reviewers repeatedly mention quick processing and next-day delivery. Several comments name staff who gave helpful, professional support. A small number also say issues were sorted out quickly.
Customers often point to good prices and strong value alongside fast delivery. Several reviews call the pricing a "great price" or "fabulous price". Very little feedback questions the cost.
Buyers describe ordering as simple and say they return for repeat purchases. Reviews frequently praise packaging and couriers for safe, on-time delivery. Only a few mention problems with ordering or fulfilment.
Many reviews describe the supplied components as excellent quality. A clear minority reports serious problems: chipboard panels out of tolerance, and wet kits described as incomplete or poorly designed. These negative reviews mention squeaks, delays, and extra costs.
Customers often mention helpful advice by phone and email, with quick replies from staff. Named team members get praise for clear guidance and technical support. Some complaints focus on misleading courier updates rather than the company’s own communication.
Overall feedback leans positive, with repeated mentions of fast service, helpful staff, and good value. A few one-star reviews point to manufacturing or kit-design issues that stand out against the broader praise. There are also a small number of mid-range ratings that reflect mixed service or product experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased an underfloor heating system from The Underfloor Heating Store, and I must say that I'm thoroughly impressed with their level of knowledge and expertise in this field. Their team was incredibly helpful when it came to choosing the right system for my needs, providing me with a range of options based on my budget, the size of the space, and other factors.
Throughout the process, I felt confident that I was dealing with true experts who were happy to answer all my questions and provide practical advice. What really stood out for me was their commitment to customer service - they were always available via phone or email when I needed them.
The delivery arrived on time too - which can be rare these days! And everything was exactly as described on their website. It's clear that this is a company that takes pride in what they do, and genuinely care about delivering high-quality products at reasonable prices.
Overall, if you're looking for top-notch underfloor heating systems in the UK backed by excellent customer support- The Underfloor Heating Store is definitely worth considering!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Underfloor Heating Store sells underfloor heating systems and parts for wet and electric installs across the UK. Its range covers manifolds, controllers, thermostats, pipework, insulation, and fitting accessories. The company also provides technical datasheets and installation guides to help with planning and fitting. It runs an online shop with trade account options and ships nationwide from a UK warehouse.