Reviews show that many customers experience fast ordering, prompt delivery and responsive technical support from The Underfloor Heating Store. Multiple reviewers cite competitive prices and accurate, well packaged items, and phone-based technical advice is repeatedly noted as helpful. However, a small number of reviews describe serious problems: incomplete or incorrectly specified wet kits, extra installer costs and unsatisfactory customer resolution. Before ordering, check kit contents and specifications carefully, confirm any bespoke requirements with support, and be aware that courier tracking can sometimes be inaccurate.
Examples from available reviews (May 2022 – Feb 2026).
Helpful experts provided timely delivery and strong customer service.
“I felt confident that I was dealing with true experts”
Company staff were helpful but courier provided misleading delivery information.
“communication from the elected couriers was very misleading.”
Ordering was easy with great price and very fast delivery.
“Easy to order at a great price and super fast delivery.”
Kit was incomplete and badly designed, causing delays and extra costs.
“The UFH wet kit we bought was badly designed”
Most reviewers report knowledgeable, helpful staff and prompt customer-service responses, with technical advice and troubleshooting commonly highlighted.
Many buyers mention competitive pricing and good value relative to alternatives, several noting favourable prices combined with fast delivery.
Frequent comments describe easy ordering and fast, reliable delivery; a small number note problems with courier tracking or timings.
Most product remarks are positive about quality and accurate fulfilment, though one detailed review reports an incomplete, incorrectly specified kit.
Customers commonly report clear phone support and order updates; a minority experienced misleading courier tracking or unanswered emails.
Overall impressions are positive for the majority, citing prompt delivery and helpful support; a minority report serious issues with kits and resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased an underfloor heating system from The Underfloor Heating Store, and I must say that I'm thoroughly impressed with their level of knowledge and expertise in this field. Their team was incredibly helpful when it came to choosing the right system for my needs, providing me with a range of options based on my budget, the size of the space, and other factors.
Throughout the process, I felt confident that I was dealing with true experts who were happy to answer all my questions and provide practical advice. What really stood out for me was their commitment to customer service - they were always available via phone or email when I needed them.
The delivery arrived on time too - which can be rare these days! And everything was exactly as described on their website. It's clear that this is a company that takes pride in what they do, and genuinely care about delivering high-quality products at reasonable prices.
Overall, if you're looking for top-notch underfloor heating systems in the UK backed by excellent customer support- The Underfloor Heating Store is definitely worth considering!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Underfloor Heating Store is a UK-based specialist retailer of underfloor heating systems and components, supplying electric and wet (water) systems, thermostats, manifolds and installation accessories. The business operates an online catalogue aimed at both trade and self-install customers and provides technical advice and telephone support alongside dispatch and courier delivery across the UK.