Reviews Analysed
21
We Collect & Analyse Reviews
The Shaving Shack
Experiences & Reviews
The Shaving Shack is an online retailer focused on traditional wet‑shaving and grooming supplies. It offers razors, blades, shaving creams, brushes and related accessories, together with repair and customer support services. People searching reviews typically look for product quality, delivery performance and repair responsiveness when evaluating this type of specialist shaving retailer.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Customers repeatedly describe fast dispatch, prompt delivery and quick repair turnarounds; packaging and timely returns are frequently mentioned.
Share
Strong
24%
💰
Value for money
Reviewers commonly note reasonable or low prices, free gifts, loyalty points and occasional free or low‑cost postage as positive value signals.
Share
Strong
13%
⚡
User experience
Users report an easy‑to‑navigate website, straightforward ordering and helpful buying guidance for those new to wet shaving.
Share
Strong
8%
🔧
Product quality
Products are described as high quality: smooth razors, good shave results and effective creams; repairs are reported to restore older shavers.
Share
Strong
18%
📞
Communication
Staff communication by email and phone is frequently praised: prompt replies, test updates and follow‑up calls are noted in many reviews.
Share
Strong
12%
⭐
Overall experience
Most reviewers give an overall positive account, combining good products, reliable delivery and attentive customer service into repeat purchases.
Share
Strong
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Reviewing "The Shaving Shack" Experience
"I recently purchased some grooming products from The Shaving Shack, and it was a great experience! Their website is easy to navigate, with lots of options for traditional wet shaving and male grooming. I appreciated that they have a variety of double-edge safety razors, as well as cut-throat razors for those who prefer an even closer shave. The selection of shaving creams and soaps was impressive, with many different scents and formulations to choose from. I found the descriptions on their website very helpful in choosing which ones to try. Additionally, their collection of hair styling and beard grooming products were also diverse. When my order arrived, everything was packaged securely and arrived promptly. The quality of each product exceeded my expectations - the razor provided a smooth shave without irritation or nicks, while the lather from the shaving cream was rich and moisturizing. Overall, my experience shopping at The Shaving Shack was fantastic. They offer high-quality products that exceed expectations along with fast shipping making them one-stop-shop for anyone looking for traditional wet-shaving gear"
Everardo
Collected.reviews
May 29, 2022
Featured for: detailed product and delivery praise
Brilliant Service
"Steve responded to my initial enquiry about a repair very quickly and advised me of the best way to proceed. I posted the shaver, had an email within..."
Peter
Trustpilot
Sep 30, 2025
Featured for: repair turnaround and reasonable cost
Cheapest Price on the Internet (including Amazon) and Very Quick Dispatch
"Very impressed. The cheapest I could find online including postage and they inclu..."
Perry
Trustpilot
Sep 30, 2025
Featured for: mentions low price and quick dispatch
Worthy of 6*
"I know nothing about “proper” shaving as a) I’m female and b) my shaving regions don’t require anything more than a Bic disposable! However, my husban..."
Alison T
Trustpilot
Sep 30, 2025
Featured for: in-depth customer support example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Robert Lambie
trustpilot.com
Sep 30, 2025
Every thing is so positive about this…
Every thing is so positive about this company fast turna...
P
Peter
trustpilot.com
Sep 30, 2025
Brilliant Service
Steve responded to my initial enquiry about a repair very quickly and advised me of the best way to proceed. I posted the shaver, had an email within...
J
John Bentley
trustpilot.com
Sep 30, 2025
First class service
Cannot fault the service. I sent shaver for repair - it had stopped working altogether. Steve rang me daily to update me on progress. He initially tho...
A
Alan Jones
trustpilot.com
Sep 30, 2025
Yet again
Yet again, Steve bailed me out with a foil for my Bra...
G
Gp
trustpilot.com
Sep 30, 2025
First class service
First class service, can’t recommend this company high enough praise. Spoke to Steve by phone and given very reasonable quote to repair my shaver. Pos...
P
Peter Jackson
trustpilot.com
Sep 30, 2025
Excellent service
I sent off an older Braun shaver for a battery replacement. Steve emailed to say it had arrived & batteries replaced & on test. A couple of days later...
L
Leon Foster
trustpilot.com
Sep 30, 2025
Great find!
First time using these guys, Came across them online purely by luck while searching shavers for a gift for my dad. Checked Trustpilot first and seen t...
A
ANTHONY THORN
trustpilot.com
Sep 30, 2025
love for shaving
this is a great company I've bought so many products fro...
S
SALIM RAZA
trustpilot.com
Sep 30, 2025
I made a bit of a boohoo ordering
I made a bit of a boohoo ordering, I emailed them & a lovely lady phoned me and sorted it out, I was really impressed with the...
C
Craig Needham
trustpilot.com
Sep 30, 2025
Fabulous service
Fabulous service. Several orders now and all have been promptly dispatched. Great quality products with...
P
Perry
trustpilot.com
Sep 30, 2025
Cheapest Price on the Internet (including Amazon) and Very Quick Dispatch
Very impressed. The cheapest I could find online including postage and they inclu...
M
Matthew Forbes
trustpilot.com
Sep 30, 2025
Fantastic Customer Service
Bought a Double Edged butterfly razor from them last year, and contacted them to advise it was broken, and if I could purchase parts to fix. Without a...
J
JAKEs
trustpilot.com
Sep 30, 2025
Shaving Shack's own brand Journeyman…
Shaving Shack's own brand Journeyman double edged razor is very high quality - I got one for Christmas and delivery was ve...
K
Keith
trustpilot.com
Sep 30, 2025
Merkur Futur Satin
Merkur Futur Satin, my 3rd order from Shaving Shack. Brilliant again. Great comms, well packaged and fast delivery. Now for the razor. First shave and...
M
Mike Collins
trustpilot.com
Sep 30, 2025
Scimitar Razor
I ordered a Scimitar Razor and it arrived the next day (post free) with some free shaving cream. The shave is brilliant with the cream. I have purchas...
A
Andrew Lilley
trustpilot.com
Sep 30, 2025
Great service and product.
Just bought my 1st safety razor a Edwin Jagger Double Edge DE89L - Lined Handle from Shaving Shack and it was...
N
Nick Harding
trustpilot.com
Sep 30, 2025
Absolutely fantastic service
Absolutely fantastic service, prompt delivery and well packaged, every quality product needed for a p...
N
Nicholas Cardwell
trustpilot.com
Sep 30, 2025
Excellent company,Great Service!
Excellent company, great service! Well laid out web site,...
A
Alison T
trustpilot.com
Sep 30, 2025
Worthy of 6*
I know nothing about “proper” shaving as a) I’m female and b) my shaving regions don’t require anything more than a Bic disposable! However, my husban...
R
Richard Key
trustpilot.com
Sep 30, 2025
Absolute joy to deal with
Absolute joy to deal with. Ordered 3 times from Shaving Shack so far, delivery rm 2nd class longest took 3 days to arrive from order being placed. Pro...
Conclusion
The reviews show consistent strengths in delivery speed, product packaging and repair turnaround times. Multiple reviewers praise direct communication and proactive updates from staff (several name Steve or Dan). Price and value are recurring positives, with customers noting competitive prices, free gifts and loyalty points. Product comments emphasise high‑quality razors and effective shaving creams, and repair stories describe restored shavers and successful battery or part replacements. Prospective buyers should weigh these strengths against their personal needs and check product details and repair terms before ordering.