Reviews show a pattern of good product quality and perceived value for money, with several customers noting sturdy silver and affordable prices. The website and product pages are generally seen as clear, and some buyers report quick deliveries. However, a number of reviews document issues with delivery, invalid tracking numbers and delayed refunds, and some customers reported slow or missing replies from support. Prospective buyers may want to confirm stock and delivery options before ordering and consider using traceable payment methods (for example, PayPal) if they are concerned about refunds or fulfilment.
Examples from available reviews (Jan 2023 – Feb 2026).
Buys gifts yearly and is consistently satisfied with product quality and service.
“Never Disappointed.”
Ordered items; one was out of stock and refund is still missing.
“I have still not received a refund for the other item which was their fault”
Paid for next-day delivery but item did not arrive and tracking failed.
“Paid for next day delivery to not even receive my item”
Purchased several affordable jewellery pieces that offered excellent quality and online convenience.
“how affordable everything was without having to sacrifice on quality or style.”
Mixed reports: some customers praise delivery and service, while others experienced failed deliveries and ordering or fulfilment errors.
Multiple reviewers describe fair or strong value, noting affordable pricing that aligns with perceived product quality.
Shopping experience varies: clear product pages and prompt arrivals praised, but ordering, tracking and refund processes caused frustration for some.
Several customers report good material quality (eg. 925 silver, robust finishes) and products meeting or exceeding expectations.
A minority of reviews highlight slow or missing replies and unclear tracking information, leading to unresolved refund or delivery concerns.
Overall responses split: many buyers are satisfied with products and value, while others experienced delivery, tracking or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Mobile notary experience was good despite a minor communication issue.
“Opal group was a great mobile notary experience.”
They understood the mission and the transaction went smoothly.
“They well understood my mission.”
Notary was punctual, professional, and patient with elderly mother.
“Notary was on time, very professional and quite patient with my 89 yr old mother.”
Notary arrived punctually and was knowledgeable and kind.
“She was on time, knowledgeable and kind.”
Claims of overcharging, failed rush service, and unresponsive refund requests.
“FRAUD. Overcharged me $260.20 then called asking for more money.”
Friendly sales staff and excellent, efficient notary service.
“The sales personnel were friendly and deftly walked me through the sales process.”
Seamless process, great response time and accommodating service.
“The process was seamless.”
Service described as great, careful, and speedy.
“Great / carful and speedy service.”
Scheduling to service delivery was professional, punctual and painless.
“My experience from scheduling to delivery of services was fantastic.”
Completed assignment and has not received payment after 76 days despite follow-ups.
“As of today, it has been 76 days, and I still have not received payment.”
Etta arrived early, was thorough, professional, and pleasant.
“Etta was on time, in fact, she was early.”
Holiday was very good; driver Ryan was friendly and helpful.
“Our driver Ryan was brilliant, he was friendly, very helpful and a good driver.”
He was patient and efficient; everything proceeded quickly.
“He was amazing and patient! Everything went fast!”
Exceptional customer service; professional, accurate, friendly and efficient.
“Ike demonstrated remarkable professionalism, accuracy, and friendliness, ensuring a seamless experience.”
Ike provided professional and helpful apostille services.
“Ike was very professional and helpful with the apostille services”
Professional, prompt service handled everything on the same day.
“Highly recommend. Very professional and prompt service.”
Arrived early and explained everything clearly and kindly.
“She arrived early and was explaining everything so simply and nicely.”
Process server was professional, prompt, thorough and served papers quickly.
“They got the job done in less than 12 hours!”
Very easy to deal with, quick scheduling and convenient service.
“Very easy to deal with, quick response for scheduling, polite, professional and sooo convenient!”
Answered all questions with a pleasant attitude; will use again.
“Answered all questions. Pleasant attitude.”
Experienced unprofessional and disappointing customer service emails.
“Disappointing and awfully disgusting customer service.”
Ordered items; one was out of stock and refund is still missing.
“I have still not received a refund for the other item which was their fault”
Buys gifts yearly and is consistently satisfied with product quality and service.
“Never Disappointed.”
Paid for next-day delivery but item did not arrive and tracking failed.
“Paid for next day delivery to not even receive my item”
Rings arrived quickly and appear good silver quality for the price.
“The rings arrived quickly, and are stamped 925 silver.”
I recently purchased a few items from The Opal and I couldn't be more pleased with my purchase. The quality of the gold and silver jewellery is exceptional, and their collection includes various pieces like necklaces, bracelets, earrings, and rings that appeal to many different styles.
One thing that stood out to me was how affordable everything was without having to sacrifice on quality or style. In fact, some of the pieces here are even better value than what you might find at higher-end jewellers! I also appreciated how easy it was to shop online - their website has clear product images as well as detailed descriptions for each piece.
Overall, I highly recommend The Opal for anyone looking for exquisite fine jewelry that won't break the bank. You won't be disappointed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Opal operates as an online jewellery retailer selling fine jewellery through an e-commerce website. It lists product pages with images and descriptions, accepts online payments and arranges delivery to customers. Consumers looking for reviews typically search for information on product materials, pricing and fulfilment practices.