Many customers praise mobile notaries for arriving on time, acting professionally, and offering fast, convenient scheduling. Jewellery buyers often say the silver feels good for the price and the items are affordable. A smaller group reports serious issues, including alleged overcharging, missing refunds, and deliveries that are late or never arrive. Communication is usually helpful, though some reviews mention no replies or unprofessional responses.
Examples from available reviews (Jan 2023 – Mar 2026).
Exceptional customer service; professional, accurate, friendly and efficient.
“Ike demonstrated remarkable professionalism, accuracy, and friendliness, ensuring a seamless experience.”
Claims of overcharging, failed rush service, and unresponsive refund requests.
“FRAUD. Overcharged me $260.20 then called asking for more money.”
Completed assignment and has not received payment after 76 days despite follow-ups.
“As of today, it has been 76 days, and I still have not received payment.”
Rings arrived quickly and appear good silver quality for the price.
“The rings arrived quickly, and are stamped 925 silver.”
Most reviewers describe staff as on time, professional, and patient, often noting clear explanations and same-day service. A smaller set reports major problems, including alleged overcharging, rush requests that were not met, and refund demands that were not resolved.
Several shoppers point to low prices and silver-marked jewellery that feels acceptable for what they paid. A few reviews question price clarity and describe unexpected or excessive charges.
Scheduling often comes across as quick and easy, including mobile visits that customers found simple to arrange. A handful describe difficult follow-up, missing delivery after paying for expedited service, and order problems that were never fixed.
Positive comments mention items arriving quickly and showing the expected 925 silver markings. Complaints about the items themselves are rare; most product issues relate to stock or delivery rather than condition.
Many customers say staff answered questions pleasantly and shared helpful information. Others mention slow replies, unprofessional email exchanges, and gaps in updates about payments or refunds.
Reviews split into two clear patterns: many smooth, high-satisfaction transactions and a smaller group of serious operational problems. The mix pairs strong feedback on in-person service with sharper complaints about payments and getting orders resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Mobile notary experience was good despite a minor communication issue.
“Opal group was a great mobile notary experience.”
They understood the mission and the transaction went smoothly.
“They well understood my mission.”
Notary was punctual, professional, and patient with elderly mother.
“Notary was on time, very professional and quite patient with my 89 yr old mother.”
Notary arrived punctually and was knowledgeable and kind.
“She was on time, knowledgeable and kind.”
Claims of overcharging, failed rush service, and unresponsive refund requests.
“FRAUD. Overcharged me $260.20 then called asking for more money.”
Friendly sales staff and excellent, efficient notary service.
“The sales personnel were friendly and deftly walked me through the sales process.”
Seamless process, great response time and accommodating service.
“The process was seamless.”
Service described as great, careful, and speedy.
“Great / carful and speedy service.”
Scheduling to service delivery was professional, punctual and painless.
“My experience from scheduling to delivery of services was fantastic.”
Completed assignment and has not received payment after 76 days despite follow-ups.
“As of today, it has been 76 days, and I still have not received payment.”
Etta arrived early, was thorough, professional, and pleasant.
“Etta was on time, in fact, she was early.”
Holiday was very good; driver Ryan was friendly and helpful.
“Our driver Ryan was brilliant, he was friendly, very helpful and a good driver.”
He was patient and efficient; everything proceeded quickly.
“He was amazing and patient! Everything went fast!”
Exceptional customer service; professional, accurate, friendly and efficient.
“Ike demonstrated remarkable professionalism, accuracy, and friendliness, ensuring a seamless experience.”
Ike provided professional and helpful apostille services.
“Ike was very professional and helpful with the apostille services”
Professional, prompt service handled everything on the same day.
“Highly recommend. Very professional and prompt service.”
Arrived early and explained everything clearly and kindly.
“She arrived early and was explaining everything so simply and nicely.”
Process server was professional, prompt, thorough and served papers quickly.
“They got the job done in less than 12 hours!”
Very easy to deal with, quick scheduling and convenient service.
“Very easy to deal with, quick response for scheduling, polite, professional and sooo convenient!”
Answered all questions with a pleasant attitude; will use again.
“Answered all questions. Pleasant attitude.”
Experienced unprofessional and disappointing customer service emails.
“Disappointing and awfully disgusting customer service.”
Ordered items; one was out of stock and refund is still missing.
“I have still not received a refund for the other item which was their fault”
Buys gifts yearly and is consistently satisfied with product quality and service.
“Never Disappointed.”
Paid for next-day delivery but item did not arrive and tracking failed.
“Paid for next day delivery to not even receive my item”
Rings arrived quickly and appear good silver quality for the price.
“The rings arrived quickly, and are stamped 925 silver.”
I recently purchased a few items from The Opal and I couldn't be more pleased with my purchase. The quality of the gold and silver jewellery is exceptional, and their collection includes various pieces like necklaces, bracelets, earrings, and rings that appeal to many different styles.
One thing that stood out to me was how affordable everything was without having to sacrifice on quality or style. In fact, some of the pieces here are even better value than what you might find at higher-end jewellers! I also appreciated how easy it was to shop online - their website has clear product images as well as detailed descriptions for each piece.
Overall, I highly recommend The Opal for anyone looking for exquisite fine jewelry that won't break the bank. You won't be disappointed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Opal offers document certification and retail services. It sets up appointments for notary work and apostille processing and handles service of process requests. The business also runs an online jewellery shop with product descriptions that note metal markings. It lists contact options for bookings, order questions, and returns.