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We Collect & Analyse Reviews

The Opal
Experiences & Reviews

The Opal operates as an online jewellery retailer selling fine jewellery through an e-commerce website. It lists product pages with images and descriptions, accepts online payments and arranges delivery to customers. Consumers looking for reviews typically search for information on product materials, pricing and fulfilment practices.

Overview & Key Metrics

Reviews Analysed 5
Positive Sentiment 60%
Latest Review 30d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Mixed reports: some customers praise delivery and service, while others experienced failed deliveries and ordering or fulfilment errors.

Share
18%
Mixed
💰

Value for money

Multiple reviewers describe fair or strong value, noting affordable pricing that aligns with perceived product quality.

Share
14%
Strong
⚡

User experience

Shopping experience varies: clear product pages and prompt arrivals praised, but ordering, tracking and refund processes caused frustration for some.

Share
23%
Mixed
🔧

Product quality

Several customers report good material quality (eg. 925 silver, robust finishes) and products meeting or exceeding expectations.

Share
14%
Strong
📞

Communication

A minority of reviews highlight slow or missing replies and unclear tracking information, leading to unresolved refund or delivery concerns.

Share
9%
Mixed
⭐

Overall experience

Overall responses split: many buyers are satisfied with products and value, while others experienced delivery, tracking or refund problems.

Share
23%
Mixed

View all 5 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 5 reviews

All Customer Reviews

Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
Dean
trustpilot.com Sep 30, 2025

Ordered several items but got a message…

Ordered several items but got a message to say one was out of stock which I didn't understand as it was 2 days after the order was made Informed I wou...

T
Tim Time
trustpilot.com Sep 30, 2025

Every year I buy couple of gifts for my…

Every year I buy couple of gifts for my wife from this company. Never Disappointed. (1) Product = much better than expected (2) Customer Service / Del...

A
Adz Horkins
trustpilot.com Sep 30, 2025

Paid for next day delivery to not even…

Paid for next day delivery to not even receive my item and the t...

E
Erica C
trustpilot.com Sep 30, 2025

Pleasantly surprised!

I ordered two silver rings from The Opal. I was unsure about ordering as I couldn't find any reviews, so I used PayPal to be safe! The rings arrived...

L
Laurence
Collected.reviews Jan 22, 2023

Affordable Elegance: A Review of The Opal

I recently purchased a few items from The Opal and I couldn't be more pleased with my purchase. The quality of the gold and silver jewellery is exceptional, and their collection includes various pieces like necklaces, bracelets, earrings, and rings that appeal to many different styles.

One thing that stood out to me was how affordable everything was without having to sacrifice on quality or style. In fact, some of the pieces here are even better value than what you might find at higher-end jewellers! I also appreciated how easy it was to shop online - their website has clear product images as well as detailed descriptions for each piece.

Overall, I highly recommend The Opal for anyone looking for exquisite fine jewelry that won't break the bank. You won't be disappointed!

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Conclusion

Reviews show a pattern of good product quality and perceived value for money, with several customers noting sturdy silver and affordable prices. The website and product pages are generally seen as clear, and some buyers report quick deliveries. However, a number of reviews document issues with delivery, invalid tracking numbers and delayed refunds, and some customers reported slow or missing replies from support. Prospective buyers may want to confirm stock and delivery options before ordering and consider using traceable payment methods (for example, PayPal) if they are concerned about refunds or fulfilment.