Reviews Analysed
15
We Collect & Analyse Reviews
The Modist
Experiences & Reviews
The Modist is an online fashion retailer selling womenswear and accessories via a website and mobile app. It handles order fulfilment, international delivery, returns and customer support for shoppers.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
18d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Many reviews praise attentive, fast service and helpful staff; several report slow or unresponsive support during returns and refunds.
Share
Mixed
18%
💰
Value for money
Some customers note discounts, flexible payments and free delivery; others report unexpected taxes and duties at checkout affecting perceived value.
Share
Mixed
7%
⚡
User experience
User experience divides: reports of fast delivery, polished packaging and a neat app, countered by checkout issues and difficult returns processes.
Share
Mixed
21%
🔧
Product quality
Most reviewers comment positively on fit, workmanship and presentation; a minority report worn, defective or strongly scented items on arrival.
Share
Strong
16%
📞
Communication
Several reviews praise clear, proactive updates and prompt replies; multiple others describe emails unanswered and calls not returned regarding returns.
Share
Mixed
18%
⭐
Overall experience
Overall impressions are mixed: many describe an excellent shopping experience, while a notable group experienced significant problems with returns/refunds.
Share
Mixed
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 15 verified reviews (December 2021 – September 2025).
Terrible quality and even worse customer service! Stay away!!
"Awful experience with returns/refunds. I really love the way the Modist app looks and I was able to find cool products there, however my experience de..."
Zhanna
Trustpilot
Sep 30, 2025
Featured for: detailed returns and service complaint
Avoid buying from this company!
"Avoid buying from this company! I’m based in UK and it was adding Tax and Duty at checkout when the company claimed to be based in Uk. I Called Custom..."
Pawpawmi
Trustpilot
Sep 30, 2025
Featured for: UK checkout tax complaint
It was my first time ordering from…The Modist
"It was my first time ordering from there, and I was a bit worried as I bought something expensive. I have to say the whole experience and service was..."
Dina Sameh Habib
Trustpilot
Sep 30, 2025
Featured for: fast exchange and clear communication
That wonderful scent
"My item was received in a beautiful package, and the SMELL! Oh my goddess, it was wonderful. Someone else used the word intoxicating, and it was. I ev..."
Valerie R. Bowles
Trustpilot
Sep 30, 2025
Featured for: packaging and scent praise
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 15 reviews
All Customer Reviews
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Z
Zhanna
trustpilot.com
Sep 30, 2025
Terrible quality and even worse customer service! Stay away!!
Awful experience with returns/refunds. I really love the way the Modist app looks and I was able to find cool products there, however my experience de...
P
Pawpawmi
trustpilot.com
Sep 30, 2025
Avoid buying from this company!
Avoid buying from this company! I’m based in UK and it was adding Tax and Duty at checkout when the company claimed to be based in Uk. I Called Custom...
R
Renate Bauer
trustpilot.com
Sep 30, 2025
Online shop doesn't work at all
Online shop doesn't work at all - keeps charging me taxes and customs, although the...
N
Natalie Sims
trustpilot.com
Sep 30, 2025
Highly recommended!
Excellent service, very helpful and prompt feedback even on Sunday...
D
Dina Sameh Habib
trustpilot.com
Sep 30, 2025
It was my first time ordering from…The Modist
It was my first time ordering from there, and I was a bit worried as I bought something expensive. I have to say the whole experience and service was...
D
Dr.Fatemah
trustpilot.com
Sep 30, 2025
The WORST customer service
I purchased a shoes and the delivery between 3-5 days. one week passed I didn't receive any email. I sent an email asking why it is not delivered yet,...
L
Linda Agran
trustpilot.com
Sep 30, 2025
Warning: returns are a nightmare!
I love the website, but on both occasions of ordering, the packages arrived missing the standard paperwork required by customs for returns. I have spe...
D
Daniela
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service. My items were ca...
M
Mrs Konialy
trustpilot.com
Sep 30, 2025
The Modist.com Is a Must Try!
I’ve ordered a pair of Ancient Greek Sandals this morning and received them in a couple of hours later in a very beautiful and fancy package♥️♥️ I am...
V
Valerie R. Bowles
trustpilot.com
Sep 30, 2025
That wonderful scent
My item was received in a beautiful package, and the SMELL! Oh my goddess, it was wonderful. Someone else used the word intoxicating, and it was. I ev...
D
D T
trustpilot.com
Sep 30, 2025
Items received with destinctive smell…
Items received with destinctive smell not recommended when customer services asked it was to keeps...
E
Elles
trustpilot.com
Sep 30, 2025
Quite possibly the nicest online…
Quite possibly the nicest online shopping experience possible, the customer service is better than any of the larger brands like NAP, Matches etc I wi...
V
Victoria Hunt
trustpilot.com
Sep 30, 2025
Excellent customer service, superb packaging
I have now bought x4 items from this site. The first time (when the company was new) I had problems returning an item. I contacted them, and the matte...
T
Tamara Kaaki
trustpilot.com
Sep 30, 2025
This is one of my favorite online …
This is one of my favorite online stores. I love everything about The Modist; the clothes, their service, everything! They have great customer service...
D
Dracous
Collected.reviews
Dec 08, 2021
Stripped white t-shirts
I wanted all of my daughters to look great for their birthday party, and I was hoping to get each of them a present that they would wear everday. The stylist at The Modist Company helped me choose Stripped white t-shirts as gifts. The girls liked the comfortable fit and the workmanship of the shirt. The Modist Company even provided six easy payment options that worked well for me. They offer flexible payment options such as monthly payments and PayPal, which allows me to buy my daughters' birthday present. The attendants were very supportive and gave me a discount for online purchases. Overall, a good experience in the store, I will recommend it.
Conclusion
Reviews show a split picture: many customers report excellent service, fast delivery and carefully packaged items, while a significant minority encountered return, refund or checkout issues. Product quality and packaging are frequently praised, including fit and presentation. Recurring negatives relate to international taxes/duties at checkout and slow or missing responses during returns. If you are considering The Modist, check shipping and returns terms for your country, retain paperwork and confirm refund timeframes before purchase.