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We Collect & Analyse Reviews

The Modist
Experiences & Reviews

The Modist is an online fashion retailer selling womenswear and accessories via a website and mobile app. It handles order fulfilment, international delivery, returns and customer support for shoppers.

Overview & Key Metrics

Reviews Analysed 15
Positive Sentiment 60%
Latest Review 18d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Many reviews praise attentive, fast service and helpful staff; several report slow or unresponsive support during returns and refunds.

Share
18%
Mixed
💰

Value for money

Some customers note discounts, flexible payments and free delivery; others report unexpected taxes and duties at checkout affecting perceived value.

Share
7%
Mixed

User experience

User experience divides: reports of fast delivery, polished packaging and a neat app, countered by checkout issues and difficult returns processes.

Share
21%
Mixed
🔧

Product quality

Most reviewers comment positively on fit, workmanship and presentation; a minority report worn, defective or strongly scented items on arrival.

Share
16%
Strong
📞

Communication

Several reviews praise clear, proactive updates and prompt replies; multiple others describe emails unanswered and calls not returned regarding returns.

Share
18%
Mixed

Overall experience

Overall impressions are mixed: many describe an excellent shopping experience, while a notable group experienced significant problems with returns/refunds.

Share
21%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 15 reviews

All Customer Reviews

Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: September 2025

Z
Zhanna
trustpilot.com Sep 30, 2025

Terrible quality and even worse customer service! Stay away!!

Awful experience with returns/refunds. I really love the way the Modist app looks and I was able to find cool products there, however my experience de...

P
Pawpawmi
trustpilot.com Sep 30, 2025

Avoid buying from this company!

Avoid buying from this company! I’m based in UK and it was adding Tax and Duty at checkout when the company claimed to be based in Uk. I Called Custom...

R
Renate Bauer
trustpilot.com Sep 30, 2025

Online shop doesn't work at all

Online shop doesn't work at all - keeps charging me taxes and customs, although the...

N
Natalie Sims
trustpilot.com Sep 30, 2025

Highly recommended!

Excellent service, very helpful and prompt feedback even on Sunday...

D
Dina Sameh Habib
trustpilot.com Sep 30, 2025

It was my first time ordering from…The Modist

It was my first time ordering from there, and I was a bit worried as I bought something expensive. I have to say the whole experience and service was...

D
Dr.Fatemah
trustpilot.com Sep 30, 2025

The WORST customer service

I purchased a shoes and the delivery between 3-5 days. one week passed I didn't receive any email. I sent an email asking why it is not delivered yet,...

L
Linda Agran
trustpilot.com Sep 30, 2025

Warning: returns are a nightmare!

I love the website, but on both occasions of ordering, the packages arrived missing the standard paperwork required by customs for returns. I have spe...

D
Daniela
trustpilot.com Sep 30, 2025

Excellent customer service

Excellent customer service. My items were ca...

M
Mrs Konialy
trustpilot.com Sep 30, 2025

The Modist.com Is a Must Try!

I’ve ordered a pair of Ancient Greek Sandals this morning and received them in a couple of hours later in a very beautiful and fancy package♥️♥️ I am...

V
Valerie R. Bowles
trustpilot.com Sep 30, 2025

That wonderful scent

My item was received in a beautiful package, and the SMELL! Oh my goddess, it was wonderful. Someone else used the word intoxicating, and it was. I ev...

D
D T
trustpilot.com Sep 30, 2025

Items received with destinctive smell…

Items received with destinctive smell not recommended when customer services asked it was to keeps...

E
Elles
trustpilot.com Sep 30, 2025

Quite possibly the nicest online…

Quite possibly the nicest online shopping experience possible, the customer service is better than any of the larger brands like NAP, Matches etc I wi...

V
Victoria Hunt
trustpilot.com Sep 30, 2025

Excellent customer service, superb packaging

I have now bought x4 items from this site. The first time (when the company was new) I had problems returning an item. I contacted them, and the matte...

T
Tamara Kaaki
trustpilot.com Sep 30, 2025

This is one of my favorite online …

This is one of my favorite online stores. I love everything about The Modist; the clothes, their service, everything! They have great customer service...

D
Dracous
Collected.reviews Dec 08, 2021

Stripped white t-shirts

I wanted all of my daughters to look great for their birthday party, and I was hoping to get each of them a present that they would wear everday. The stylist at The Modist Company helped me choose Stripped white t-shirts as gifts. The girls liked the comfortable fit and the workmanship of the shirt. The Modist Company even provided six easy payment options that worked well for me. They offer flexible payment options such as monthly payments and PayPal, which allows me to buy my daughters' birthday present. The attendants were very supportive and gave me a discount for online purchases. Overall, a good experience in the store, I will recommend it.

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Conclusion

Reviews show a split picture: many customers report excellent service, fast delivery and carefully packaged items, while a significant minority encountered return, refund or checkout issues. Product quality and packaging are frequently praised, including fit and presentation. Recurring negatives relate to international taxes/duties at checkout and slow or missing responses during returns. If you are considering The Modist, check shipping and returns terms for your country, retain paperwork and confirm refund timeframes before purchase.