Customers often mention fast shipping, careful packaging, and attentive in-store or same-day help. Several reviews also note attractive presentation and a distinctive scent on arrival. A repeated set of complaints focuses on returns, refunds, and missing customs paperwork. A smaller but steady theme is surprise tax or duty added at checkout.
Examples from available reviews (Jul 2017 – Feb 2026).
Shop charged tax and duty at checkout despite claiming UK location.
“was adding Tax and Duty at checkout when the company claimed to be based in Uk.”
Poor returns process and unresponsive customer service causing delayed refund.
“I discovered that the pair looked worn, and far from new!”
Same-day delivery and courteous customer service handled exchange promptly.
“dealt with immediately by courteous customer service.”
Items arrived with an overpowering smell; reviewer refuses to buy again.
“Items received with destinctive smell not recommended”
Many reviewers describe quick, polite help and fast fixes, including same-day delivery and speedy exchanges. Others report slow replies, unanswered calls, and delayed refunds after returns. Several people also say returns were missing standard customs paperwork.
Multiple customers say unexpected taxes and customs charges appeared at checkout, which hurt the value for money. Several refund comments mention only partial repayment or long waits before the full amount arrived. A one-time app discount comes up, but only rarely.
Presentation gets repeated praise: tidy packaging, scented parcels, and items arriving earlier than expected. Two separate comments describe checkout adding taxes or customs at payment despite claims of a UK location. A few shoppers also like the clear stock updates and easy exchanges.
Some reviewers report well-made modest designer pieces with good fit and workmanship. Others describe issues such as an item arriving worn, a shoe sole defect, or a smell so strong it put them off buying again. Defect and odour notes appear less often than positive quality comments, but they do recur.
Several reviews highlight helpful, fast replies, including messages answered outside normal hours. At the same time, multiple people say callbacks were ignored and email replies were slow when they chased returns or refunds. The mix of very quick communication in some cases and none in others stands out.
Reviews split between strong satisfaction with delivery, packaging, and immediate support, and strong frustration with returns, refunds, and surprise checkout fees. Positive feedback centres on presentation and attentive service. Negative feedback focuses on admin steps and what happens after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (14) · Reviews (7) · Reviews (1) · Quotes shortened · As of: February 2026
Poor returns process and unresponsive customer service causing delayed refund.
“I discovered that the pair looked worn, and far from new!”
Shop charged tax and duty at checkout despite claiming UK location.
“was adding Tax and Duty at checkout when the company claimed to be based in Uk.”
Checkout incorrectly charges taxes and customs despite UK claims.
“keeps charging me taxes and customs”
Excellent, prompt service with speedy delivery and careful packaging.
“Excellent service, very helpful and prompt feedback even on Sunday.”
Same-day delivery and courteous customer service handled exchange promptly.
“dealt with immediately by courteous customer service.”
Delayed delivery and poor communication before eventual refund and gift card.
“they replied to me after few days that there is a defect in the shoes sole”
Returns repeatedly lacked customs paperwork and staff did not return calls.
“packages arrived missing the standard paperwork required by customs for returns.”
Careful packaging and excellent customer service with pleasant scent.
“My items were carefully packed, smelled lovely, very special.”
Same-day delivery, beautiful packaging and a 10% app discount.
“received them in a couple of hours later in a very beautiful and fancy package♥️♥️”
Beautifully packaged scented parcel and a perfectly fitting jacket.
“My item was received in a beautiful package, and the SMELL!”
Items arrived with an overpowering smell; reviewer refuses to buy again.
“Items received with destinctive smell not recommended”
Exceptional online shopping experience with excellent service and presentation.
“the customer service is better than any of the larger brands like NAP, Matches etc”
Issues resolved promptly and goods stylishly packed with clear paperwork.
“the matter was resolved within the day”
Great service, fast shipping and efficient communication about availability.
“They have great customer service and fast shipping.”
I wanted all of my daughters to look great for their birthday party, and I was hoping to get each of them a present that they would wear everday. The stylist at The Modist Company helped me choose Stripped white t-shirts as gifts. The girls liked the comfortable fit and the workmanship of the shirt. The Modist Company even provided six easy payment options that worked well for me. They offer flexible payment options such as monthly payments and PayPal, which allows me to buy my daughters' birthday present. The attendants were very supportive and gave me a discount for online purchases. Overall, a good experience in the store, I will recommend it.
Repeated calls about a return were ignored; no callback.
“Awful customer service!”
Returned items but has not received full refund yet.
“they did not refund me the amount paid.”
Received only sales tax refund and lacked response for over a month.
“have only returned the sales tax not the full amount.”
Package arrived earlier than expected and reviewer was very happy.
“Package arrived earlier than expected.”
Designer clothes suited for women seeking elegant, modest fashion.
“Fab designer clothes for the woman who wants to be elegantly and properly dressed.”
Carefully curated modest clothing, well-communicated delivery and beautiful packaging.
“items arrived beautifully packaged and smelling divine.”
Sale items arrived quickly in beautiful packaging, leading to repeat purchase.
“My items arrived quickly and despite being in the sale they were packaged beautifully”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Modist runs an online store for modest womenswear and designer clothing. The site shows curated collections, item details, and size guidance. Customers can set up accounts, buy through online checkout, and track orders. The company ships to multiple countries and offers standard returns plus support channels for after-purchase questions.