Customers often mention quick dispatch and clear order updates across multiple purchases. Several shoppers ran into trouble with returns and refunds, plus unexpected charges like return postage or customs deductions. Some say shipping estimates were off and support offered limited help. Experiences range from helpful in-person assistance to online refund promises that were not resolved.
Examples from available reviews (Jul 2021 – Feb 2026).
High return postage and refusal to exchange wrong-size Birkenstocks.
“They refused to offer me the correct size of Birkenstocks flipflops”
Shipping times were inaccurate and customer support was unhelpful.
“Do not pay any attention to shipping times, they are indicative.”
Fast dispatch, good selection, reasonable prices, and responsive customer service.
“Very happy customer and will continue to order from them in the future.”
Item arrived in five days with good updates and competitive price.
“Overall, 10/10 and I will purchase from them again.”
Three reviews point to service problems, including an exchange being refused and return postage not being refunded. Other shoppers praise friendly, organised staff at points of sale. Outcomes vary by channel and by case.
Several customers say they were charged amounts that did not match advertised prices, and that customs duties were deducted from refunds. Two reviews cite high return postage and slow refunds as value issues. Some buyers still describe pricing as competitive.
Two reviews mention fast delivery, a good selection, and helpful order updates. Others describe returns as complicated and say refund promises were not followed through. The journey reads smoothly through purchase and delivery, but becomes difficult after returns.
Product-quality comments are scarce in the sample. The few mentions focus on fit or receiving the wrong size, not materials or durability. There are no broad complaints or endorsements about the products.
One review warns that shipping times are only indicative and calls support unhelpful. Another praises clear delivery updates during transit. Communication splits between timely tracking updates and unclear estimates before purchase.
Ratings split between high-scoring orders with fast delivery and low-scoring cases linked to returns and refunds. Several reviews describe unresolved post-sale issues that sit alongside positive fulfilment experiences. The experience depends heavily on how post-purchase problems are handled.
For each review, the core experience based on original source reviews.
Sources: External Source (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
High return postage and refusal to exchange wrong-size Birkenstocks.
“They refused to offer me the correct size of Birkenstocks flipflops”
Shipping times were inaccurate and customer support was unhelpful.
“Do not pay any attention to shipping times, they are indicative.”
Charged a different price and returns were costly and complicated.
“Company charged me a different amount from what was advertised on website”
Fast dispatch, good selection, reasonable prices, and responsive customer service.
“Very happy customer and will continue to order from them in the future.”
Quick delivery but returns were slow, costly, and duties were deducted.
“the company then deducted Customs Duties from the refund.”
Item arrived in five days with good updates and competitive price.
“Overall, 10/10 and I will purchase from them again.”
This is not my first purchase with The Little Green Bag. Surely this is not going to be my last too. Today's purchase - a bag and matching shoes were totally unplanned. What made me complete the purchase was the dedicated and friendly staff. I got stuck with another order, but their ever ready staff got me through with careful and clear instructions. That apart, I think the stock they maintain is very well organised with regards to the variety and quality. The navigation through the options were also seamless. I will keep coming back here and also recommend visitors to start their purchase!
Thank you.
They failed to honour a promised postage refund after seven weeks.
“they are not prepared to honour this promise.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Little Green Bag runs an online store selling fashion and accessories. The website shows products with photos, prices, and order pages for online purchase. The company handles orders, arranges shipping, and manages returns through its fulfilment channels. Its public pages typically include customer service contact options and standard shipping details.