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We Collect & Analyse Reviews

The Little Green Bag
Experiences & Reviews

The Little Green Bag is an online retailer specialising in fashion accessories and travel items. Consumers searching for reviews should check the official website for up-to-date information on product ranges, shipping destinations, return policies and contact options before purchasing.

Overview & Key Metrics

Reviews Analysed 8
Positive Sentiment 38%
Latest Review 32d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Helpful and friendly staff noted by some, but many users report difficulties with returns, refunds and inconsistent charges.

Share
20%
Weak
💰

Value for money

Some customers praise competitive pricing, while several report costly returns, deducted duties and unexpected charges on refunds.

Share
15%
Weak
⚡

User experience

Site navigation and delivery were smooth for several buyers; others experienced delayed shipping, missed delivery estimates and long return timelines.

Share
20%
Weak
🔧

Product quality

Many buyers report items arriving intact and as described; a few mention size or expectation mismatches for specific products.

Share
8%
Mixed
📞

Communication

Customers cite quick WhatsApp/email responses and shipment updates, but some describe unclear or incorrect return instructions and unmet promises.

Share
18%
Mixed
⭐

Overall experience

Overall impressions vary: repeat customers report satisfaction, while several shoppers faced refund problems and expensive, slow returns.

Share
20%
Weak

View all 8 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: External Source (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
Tariq Aziz
External Source Sep 16, 2025

Avoid this European Based Retailer.

I recently purchased some mens Birkenstocks flipflops from this website and unfortunately were the wrong size. I was extremely disappointed find out t...

I
Ian H
External Source Jul 02, 2025

If i could give zero I would

If i could give zero I would. Do not pay any attention to shipping times, they are indicative. Having spent 20 minutes calling the Netherlands they ba...

E
Emma Nairn
External Source Apr 30, 2025

Company charged me a different amount…

Company charged me a different amount from what was advertised on website (is that even legal?). When I had to make a return it was very complicated a...

P
Pooyeh
External Source Sep 16, 2024

Great company

I have ordered silicon weaning products. They offer a great selection and the price is reasonable (compare to the other websites that I checked). The...

D
David Oliver
External Source Aug 31, 2022

Expensive Mistake

I recently ordered a new Samsonite suitcase from this company, as the suitcase, being a new model, was in extremely short supply in the UK, only avail...

C
Chloe Thompson
External Source May 30, 2022

Great online experience, I will be back!

I was initially a bit worried as the little green bag company is based in the Netherlands. I've been really impressed, the delivery time on the websit...

V
Vanessa Holme
Collected.reviews Nov 27, 2021

Satisfying

This is not my first purchase with The Little Green Bag. Surely this is not going to be my last too. Today's purchase - a bag and matching shoes were totally unplanned. What made me complete the purchase was the dedicated and friendly staff. I got stuck with another order, but their ever ready staff got me through with careful and clear instructions. That apart, I think the stock they maintain is very well organised with regards to the variety and quality. The navigation through the options were also seamless. I will keep coming back here and also recommend visitors to start their purchase!

Thank you.

M
Mary Harrigan
External Source Jul 01, 2021

Promise not honoured

A refund for postage was promised by the little green bag however 7 weeks later they have notified me that they are not...

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Conclusion

Reviews show a split experience: several customers praise fast dispatch, intact products and responsive support channels such as WhatsApp or email. Multiple complaints focus on returns — high return postage, long processing times and occasional deductions for duties or postage. Some buyers also report mismatches between advertised and charged amounts. If you may need to return items, check the return address, potential postage or customs charges and the expected refund timeline before ordering.