Reviews show strong, recurring praise for product quality: customers often describe the linen as soft, well made and luxurious across bedding and clothing. However, there is a clear pattern of delivery and communication problems in several recent reviews, including delayed or missing orders and unreturned emails or calls. Other customers report positive service interactions where issues were resolved quickly, illustrating inconsistent customer support. If you are considering a purchase, check delivery estimates, keep payment protection in mind and retain order records; balance product quality praise against the reported service and communication risks.
Examples from available reviews (Sep 2017 – Feb 2026).
High-quality, comfortable linen with a long warranty and easy returns.
“I am extremely satisfied with my experience.”
Tablecloth never arrived and customer service was non-existent.
“Non existent customer service.”
Received the wrong item and customer service did not respond.
“received wrong item in the order, emailed customer service immediately, no response.”
Customer service was responsive and helpful, and products were high quality.
“they called me on my phone very quickly and were very apologetic”
Delivery and after‑sales performance varies: several reviewers report non‑delivery and unresolved orders, while others describe quick deliveries and problems being handled well.
Reviewers rarely mention price or explicit value; discussions focus on product quality, delivery and customer support rather than cost or discounts.
Some customers describe the website as user‑friendly and say ordering was straightforward; a few experienced ordering issues that were later resolved by staff.
Multiple reviews praise linen as well‑made, soft and luxurious across bedding, tableware and clothing; a small number report receiving incorrect items.
Several reviewers report unreturned emails, unanswered phone calls and missed callbacks; a minority describe prompt, helpful telephone contact from customer service.
Customer experiences are split: many report consistently positive purchases and satisfaction with products, while others report unresolved orders and poor contact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Order not delivered and the company failed to respond to inquiries.
“No notification of shipment, no responses to emails”
Item not received and customer service was unresponsive despite payment.
“I have not received the item”
Products are excellent quality and order problem was handled well.
“The quality...is excellent.”
Well-made skirt, quick delivery, and pleasant packaging.
“Well-made and gorgeous skirt, quick delivery and lovely packaging.”
Received the wrong item and customer service did not respond.
“received wrong item in the order, emailed customer service immediately, no response.”
Tablecloth never arrived and customer service was non-existent.
“Non existent customer service.”
Long-time customer pleased with luxury feel of recent duvet cover.
“I feel like I’m in heaven every time I go to bed.”
Customer service was responsive and helpful, and products were high quality.
“they called me on my phone very quickly and were very apologetic”
I recently purchased bedding and home linens from The Linen Works, and I am extremely satisfied with my experience. The quality of their products is exceptional - it's no wonder they were voted BEST-BUY by The Independent Review.
The linen used to make the bedding is woven from the finest natural flax available in the world, which enhances its softness. Additionally, all of their linen has been stonewashed making it extra comfortable to use.
What sets them apart is that they offer a 50-year warranty on bedlinen-which speaks volumes about their confidence in their product! Not only that, but there are free shipping options available as well as a 365-day no quibbles return policy so you have peace of mind while buying any item at 'The Linen Works.'
Overall, my customer experience was superb. Their website was user-friendly and easy to navigate even if you don't know too much about choosing quality bed-linen. I highly recommend purchasing your next set of bedding or home linens from 'The Linen Works'. If you want an inviting and luxurious bedroom outfitted with premium quality materials then this company would be perfect for you.
Pre-order delayed nearly a month and communication was poorly handled.
“Linen Works did a poor job of managing expectations and did little to regain trust.”
Very fast dispatch and delivery with beautiful packaging.
“I'm absolutely thrilled by this amazing swift service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Linen Works is a retailer focused on linen products for home and apparel, including bedding, table linens, towels and clothing. It primarily sells through an online shop and is commonly reviewed for product quality, delivery and customer support by consumers researching linen textiles.