Reviews Analysed
9
We Collect & Analyse Reviews
The Linen Works
Experiences & Reviews
The Linen Works is a retailer focused on linen products for home and apparel, including bedding, table linens, towels and clothing. It primarily sells through an online shop and is commonly reviewed for product quality, delivery and customer support by consumers researching linen textiles.
Overview & Key Metrics
Positive Sentiment
56%
Latest Review
18d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Delivery and after‑sales performance varies: several reviewers report non‑delivery and unresolved orders, while others describe quick deliveries and problems being handled well.
Share
Mixed
26%
💰
Value for money
Reviewers rarely mention price or explicit value; discussions focus on product quality, delivery and customer support rather than cost or discounts.
Share
Mixed
0%
⚡
User experience
Some customers describe the website as user‑friendly and say ordering was straightforward; a few experienced ordering issues that were later resolved by staff.
Share
Mixed
10%
🔧
Product quality
Multiple reviews praise linen as well‑made, soft and luxurious across bedding, tableware and clothing; a small number report receiving incorrect items.
Share
Strong
19%
📞
Communication
Several reviewers report unreturned emails, unanswered phone calls and missed callbacks; a minority describe prompt, helpful telephone contact from customer service.
Share
Weak
16%
⭐
Overall experience
Customer experiences are split: many report consistently positive purchases and satisfaction with products, while others report unresolved orders and poor contact.
Share
Mixed
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (January 2023 – September 2025).
A Luxurious Sleep Experience From "the Linen works"
"I recently purchased bedding and home linens from The Linen Works, and I am extremely satisfied with my experience. The quality of their products is exceptional - it's no wonder they were voted BEST-BUY by The Independent Review. The linen used to make the bedding is woven from the finest natural flax available in the world, which enhances its softness. Additionally, all of their linen has been stonewashed making it extra comfortable to use. What sets them apart is that they offer a 50-year warranty on bedlinen-which speaks volumes about their confidence in their product! Not only that, but there are free shipping options available as well as a 365-day no quibbles return policy so you have peace of mind while buying any item at 'The Linen Works.' Overall, my customer experience was superb. Their website was user-friendly and easy to navigate even if you don't know too much about choosing quality bed-linen. I highly recommend purchasing your next set of bedding or home linens from 'The Linen Works'. If you want an inviting and luxurious bedroom outfitted with premium quality materials then this company would be perfect for you."
Johns
Collected.reviews
Jan 02, 2023
Featured for: Detailed product and policy praise
AVOID THE LINEN WORKS
"Chose this company for what looked like a lovely tablecloth, just what we wanted. However I do not know what it is like as it never arrived! Non exist..."
@777
Trustpilot
Sep 30, 2025
Featured for: Example of delivery and contact failure
received wrong item in the order
"received wrong item in the order, emailed customer service immediately, no response. Tried to call the number on their website, it just..."
Adriana
Trustpilot
Sep 30, 2025
Featured for: Wrong item and no response
High quality products and attention to detail.
"I wanted to order some linen napkins as an anniversary gift for someone and had a few problems doing it online (which may have been my fault!). I emai..."
Sarah
Trustpilot
Sep 30, 2025
Featured for: Positive service and product example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
ST
trustpilot.com
Sep 30, 2025
Avoid at all costs
Honestly having the same experience as the last reviewer. I never normally leave reviews but placed my order for two linen aprons 3 weeks ago, which w...
E
E Carbutt
trustpilot.com
Sep 30, 2025
Do not buy from this company!
Avoid buying from this company! I bought a linen table cloth 3 weeks ago that was supposed to be delivered in 2-5 days. I have not received the item a...
M
Ms Meryl Shirtcliffe
trustpilot.com
Sep 30, 2025
excellent quality
The quality of the tablecloth, runner, napkins and tea towels I bought (on two separate occasions) is excellent. I had a problem with my order...
G
Gen Ray
trustpilot.com
Sep 30, 2025
Well-made and gorgeous!
Well-made and gorgeous skirt, quick delivery and lovely packaging. I am very...
A
Adriana
trustpilot.com
Sep 30, 2025
received wrong item in the order
received wrong item in the order, emailed customer service immediately, no response. Tried to call the number on their website, it just...
@
@777
trustpilot.com
Sep 30, 2025
AVOID THE LINEN WORKS
Chose this company for what looked like a lovely tablecloth, just what we wanted. However I do not know what it is like as it never arrived! Non exist...
C
Craig Marshall
trustpilot.com
Sep 30, 2025
I most recently purchased a duvet cover…
I most recently purchased a duvet cover but have been a customer for a few years. I am so happy...
S
Sarah
trustpilot.com
Sep 30, 2025
High quality products and attention to detail.
I wanted to order some linen napkins as an anniversary gift for someone and had a few problems doing it online (which may have been my fault!). I emai...
J
Johns
Collected.reviews
Jan 02, 2023
A Luxurious Sleep Experience From "the Linen works"
I recently purchased bedding and home linens from The Linen Works, and I am extremely satisfied with my experience. The quality of their products is exceptional - it's no wonder they were voted BEST-BUY by The Independent Review.
The linen used to make the bedding is woven from the finest natural flax available in the world, which enhances its softness. Additionally, all of their linen has been stonewashed making it extra comfortable to use.
What sets them apart is that they offer a 50-year warranty on bedlinen-which speaks volumes about their confidence in their product! Not only that, but there are free shipping options available as well as a 365-day no quibbles return policy so you have peace of mind while buying any item at 'The Linen Works.'
Overall, my customer experience was superb. Their website was user-friendly and easy to navigate even if you don't know too much about choosing quality bed-linen. I highly recommend purchasing your next set of bedding or home linens from 'The Linen Works'. If you want an inviting and luxurious bedroom outfitted with premium quality materials then this company would be perfect for you.
Conclusion
Reviews show strong, recurring praise for product quality: customers often describe the linen as soft, well made and luxurious across bedding and clothing. However, there is a clear pattern of delivery and communication problems in several recent reviews, including delayed or missing orders and unreturned emails or calls. Other customers report positive service interactions where issues were resolved quickly, illustrating inconsistent customer support. If you are considering a purchase, check delivery estimates, keep payment protection in mind and retain order records; balance product quality praise against the reported service and communication risks.