Reviews split sharply between product praise and fulfilment problems. Several customers applaud the fabric quality, packaging, and luxury feel of the bedding. Others say orders went missing, items arrived incorrect, and support offered little or no response. Service follow-up varies from one order to the next.
Examples from available reviews (Sep 2017 – Mar 2026).
Order not delivered and the company failed to respond to inquiries.
“No notification of shipment, no responses to emails”
Received the wrong item and customer service did not respond.
“received wrong item in the order, emailed customer service immediately, no response.”
Well-made skirt, quick delivery, and pleasant packaging.
“Well-made and gorgeous skirt, quick delivery and lovely packaging.”
Customer service was responsive and helpful, and products were high quality.
“they called me on my phone very quickly and were very apologetic”
Several reviews say orders never arrived and complaints remained unresolved. Some customers describe quick, apologetic phone calls once a problem was raised. Overall, the feedback mixes service breakdowns with a few effective fixes.
Customers often say the linen feels comfortable and worth the money. One review mentions a warranty and easy returns, though that point comes up rarely. Beyond that, pricing complaints are uncommon.
A number of reviewers mention attractive packaging and fast dispatch when orders are completed. Others report long pre-order waits and unclear timelines. The result is a mix of smooth deliveries and major logistics letdowns.
Many comments describe well-made pieces and a luxurious sleep. Reviewers point to high-quality linen across bedding, duvet covers, and clothing. The sample shows no repeated complaints about fabric durability.
Several low-rated reviews focus on emails going unanswered after issues occur. Fewer reviews describe fast phone contact and apologetic staff. One separate complaint points to slow updates on pre-orders.
Feedback shows a stark contrast: strong satisfaction with the products but frustration with fulfilment or support. The best and worst experiences sit side by side rather than meeting in the middle. That leaves a clearly polarised picture across transactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Order not delivered and the company failed to respond to inquiries.
“No notification of shipment, no responses to emails”
Item not received and customer service was unresponsive despite payment.
“I have not received the item”
Products are excellent quality and order problem was handled well.
“The quality...is excellent.”
Well-made skirt, quick delivery, and pleasant packaging.
“Well-made and gorgeous skirt, quick delivery and lovely packaging.”
Received the wrong item and customer service did not respond.
“received wrong item in the order, emailed customer service immediately, no response.”
Tablecloth never arrived and customer service was non-existent.
“Non existent customer service.”
Long-time customer pleased with luxury feel of recent duvet cover.
“I feel like I’m in heaven every time I go to bed.”
Customer service was responsive and helpful, and products were high quality.
“they called me on my phone very quickly and were very apologetic”
I recently purchased bedding and home linens from The Linen Works, and I am extremely satisfied with my experience. The quality of their products is exceptional - it's no wonder they were voted BEST-BUY by The Independent Review.
The linen used to make the bedding is woven from the finest natural flax available in the world, which enhances its softness. Additionally, all of their linen has been stonewashed making it extra comfortable to use.
What sets them apart is that they offer a 50-year warranty on bedlinen-which speaks volumes about their confidence in their product! Not only that, but there are free shipping options available as well as a 365-day no quibbles return policy so you have peace of mind while buying any item at 'The Linen Works.'
Overall, my customer experience was superb. Their website was user-friendly and easy to navigate even if you don't know too much about choosing quality bed-linen. I highly recommend purchasing your next set of bedding or home linens from 'The Linen Works'. If you want an inviting and luxurious bedroom outfitted with premium quality materials then this company would be perfect for you.
Pre-order delayed nearly a month and communication was poorly handled.
“Linen Works did a poor job of managing expectations and did little to regain trust.”
Very fast dispatch and delivery with beautiful packaging.
“I'm absolutely thrilled by this amazing swift service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Linen Works sells linen textiles for the home and wardrobe. Its range includes bedding, duvet covers, table linens, and linen clothing. The site lists details such as fabric composition and care instructions alongside product photos. Customers buy through the online shop and receive orders via standard courier delivery services.