Customers often praise the low prices, fast delivery, and helpful staff. Many reviews say the items match the descriptions and feel substantial for the price. A separate group of complaints describes jewellery faults, missing stones, and damaged goods. Many shoppers also report delivery mistakes and refund disputes that were not resolved.
Examples from available reviews (Dec 2019 – Mar 2026).
Bangle was beautiful, substantial and very good value.
“it is beautiful very good weight , extremely good price”
Expensive ring was underweight, unhallmarked and refund mishandled.
“Ring thin band weighing less than advertised and no gold hallmark.”
Wrong order sent twice and refund is still awaited.
“Was sent the wrong order twice and still waiting for my refund.”
New checkout system prevented using Budget Pay as before.
“Won't Let me Use Budget Pay.”
Many reviewers mention quick dispatch and staff who helped sort out lost parcels. Another clear theme is repeated delivery mistakes, wrong items sent, and refunds that were delayed or never received. Several customers describe having to chase replacements or refunds.
Many comments point to competitive prices and obvious bargains across jewellery and accessories. Negative feedback links poor value to faults, or to items that felt underweight or not as described.
Several shoppers describe the website as easy to use and ordering as straightforward. A smaller number mention checkout issues and long phone waits that stopped them from buying.
A strong set of negative reviews describes stones falling out, fittings snapping, and items arriving damaged or different from the photos. On the other hand, many reviews say pieces looked good, felt substantial, matched expectations, and wore well.
Some customers say updates were clear and they stayed informed about their orders. Others mention missing tracking, long call queues, feedback not being published, and slow responses when disputes came up.
Ratings sit at both positive and negative extremes, showing a clear split. Many buyers report smooth purchases and good value, while a sizeable minority describe product problems along with unsatisfying resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Customer experienced return and refund issues and product discrepancies.
“had to return two ordersbecause one was not as described”
Ring lost a stone and customer disputed repair charges and poor handling.
“One of the stones fell out in May 25.”
Staff helped recover an item the customer thought was lost.
“helping me recover what I once thought was lost.”
Customer waited long on phone and could not place order.
“waited on the phone for three quarters of a hour.No agent answered my call”
Main stone fell out and repair cost nearly equalled the purchase.
“Within a few months the main stone fell out”
Customer felt product quality declined and customer support was poor.
“their products became very poor in quality”
Expensive ring was underweight, unhallmarked and refund mishandled.
“Ring thin band weighing less than advertised and no gold hallmark.”
Customer suspects suspicious bidding activity in auctions and reported it.
“it appears a customer bidder???? is payng some outlandish prices”
Long-term customer praised excellent service and product quality.
“there service, quality of All items are Excellent”
Returned parcel lost by courier and customer still lacks refund.
“Yodel lost it.”
Customer reports non-delivery and inconsistent, unhelpful customer service.
“told 5 different dispaches”
Customer complained about poor delivery, customer care and alleged underweight gold.
“Deliveries are a mess now.”
Customer reports missing and damaged items with poor service handling.
“things are missing or broken”
Items received were not as described and felt cheap.
“not as described just nasty and cheap items”
Customer says they were under-refunded and demand correct payment.
“Was not refunded the right amount.”
Longtime customer reports consistent good delivery, service, and returns.
“I have never had any issues with tjc”
Reviewer says gems and metals are poor quality and calls it a scam.
“Gems are heat treated and worth nothing.”
Multiple items arrived damaged, non-functional, or otherwise poor quality.
“A fern that was dead on arrival.”
Stone fell out after two weeks and refund was refused.
“a stone fallen out.”
Reviewer pleased with helpful staff and the service provided.
“very pleased with the service I get from TJC”
Order delayed one month with no tracking information provided.
“One month now since my order and I haven’t received it”
Longtime customer praises superb service and excellent quality goods.
“The service they provide is absolutely Superb .”
Arrived quickly but the exterior packaging looked poor quality.
“Arrived quickly, just disappointed with exterior of the present”
Pleased with the responsive help after forgetting their PIN.
“Was very pleased with response as I forgot my pin”
Rings fit well, good price, fast delivery and compliments received.
“Lovely rings that are a good fit .”
Bracelet broke, return address error caused loss and no refund.
“fell apart while sitting still on the sofa!”
Good Products The Jewellery Channel
I was seeking for a traditional original dog tag from several web shops but couldn't locate the correct one for my little beautiful Jackson.
I couldn't believe my eyes when a friend informed me about the jewellery channel; I just knew it as a celebrity channel.
I had no idea they sold reasonably priced, attractive jewelry, including a dog tag!
That was incredible.
I purchased a size 20 gold Personalized Engravable Dog Tag Necklacle.
The shipping was quick, and I was pleased with the necklace I received; it was a wonderful fit for my dog and it was pure gold . i will be travelling soon with my dog.
I'll be ordering mine soon.
I wholeheartedly endorse
Many items are poor quality, stones arrive missing and service rude.
“stones missing on arrival”
Item differed from the on-screen presentation and refund took weeks.
“Item sent did not look like item shown on screen.”
Ring's claw snapped and TJC refused repair without substantial charge.
“the claw had snapped off.”
Overcharged £15, provided evidence but received no response and escalated.
“TJC overcharged me by £15.00 on an item.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Jewellery Channel is a UK retail broadcaster and online retailer focused on jewellery, watches, and fashion accessories. It sells gold and silver jewellery, gemstone pieces, watches, beauty tools, and selected homeware. Sales run through live broadcasts and an ecommerce site with product pages, images, and ordering options. Customers can order online or by phone, and use the site to check product details, delivery choices, and the returns process.