Reviews show frequent reports of fast delivery, helpful customer service and good value pricing, with many customers recommending purchases. Several reviewers praise product quality, though there are specific complaints about faulty items, used cosmetics and inaccurate descriptions. A few customers report problems with checkout/payment options and delays when chasing refunds. If you consider buying, check product descriptions and the returns/refund policy, keep order tracking details, and contact customer service promptly if issues arise.
Examples from available reviews (Dec 2019 – Feb 2026).
Customer's negative review of a product was not published.
“they have not put it on their page featuring the product.”
Good prices and support but several items faulty or misdescribed.
“several of the products I’ve received have been returned because faulty”
Lost orders recovered and customer praised excellent service.
“Well done excellent customer service.”
Long-term customer praised timely delivery and gorgeous items.
“I love buying from TJC.”
Reviewers commonly report fast delivery and effective issue resolution; a small number report lost parcels or delayed refunds.
Many reviews highlight bargains, low prices and good value; multiple reviewers explicitly call prices 'great' or 'affordable'.
Customers often describe the site and ordering as easy and quick, though a minority report problems with the new checkout/payment options.
Most reviewers are satisfied with jewellery and items received, but several report faults, used cosmetics or items not matching descriptions.
Customer service is frequently praised for being helpful and resolving issues, yet some reviewers report slow refunds or concerns about review moderation.
The overall tone is positive: repeat buyers and many first-time purchasers report satisfaction; a minority describe disappointing experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Customer experienced return and refund issues and product discrepancies.
“had to return two ordersbecause one was not as described”
Ring lost a stone and customer disputed repair charges and poor handling.
“One of the stones fell out in May 25.”
Staff helped recover an item the customer thought was lost.
“helping me recover what I once thought was lost.”
Customer waited long on phone and could not place order.
“waited on the phone for three quarters of a hour.No agent answered my call”
Main stone fell out and repair cost nearly equalled the purchase.
“Within a few months the main stone fell out”
Customer felt product quality declined and customer support was poor.
“their products became very poor in quality”
Expensive ring was underweight, unhallmarked and refund mishandled.
“Ring thin band weighing less than advertised and no gold hallmark.”
Customer suspects suspicious bidding activity in auctions and reported it.
“it appears a customer bidder???? is payng some outlandish prices”
Long-term customer praised excellent service and product quality.
“there service, quality of All items are Excellent”
Returned parcel lost by courier and customer still lacks refund.
“Yodel lost it.”
Customer reports non-delivery and inconsistent, unhelpful customer service.
“told 5 different dispaches”
Customer complained about poor delivery, customer care and alleged underweight gold.
“Deliveries are a mess now.”
Customer reports missing and damaged items with poor service handling.
“things are missing or broken”
Items received were not as described and felt cheap.
“not as described just nasty and cheap items”
Customer says they were under-refunded and demand correct payment.
“Was not refunded the right amount.”
Longtime customer reports consistent good delivery, service, and returns.
“I have never had any issues with tjc”
Reviewer says gems and metals are poor quality and calls it a scam.
“Gems are heat treated and worth nothing.”
Multiple items arrived damaged, non-functional, or otherwise poor quality.
“A fern that was dead on arrival.”
Stone fell out after two weeks and refund was refused.
“a stone fallen out.”
Reviewer pleased with helpful staff and the service provided.
“very pleased with the service I get from TJC”
Order delayed one month with no tracking information provided.
“One month now since my order and I haven’t received it”
Longtime customer praises superb service and excellent quality goods.
“The service they provide is absolutely Superb .”
Arrived quickly but the exterior packaging looked poor quality.
“Arrived quickly, just disappointed with exterior of the present”
Pleased with the responsive help after forgetting their PIN.
“Was very pleased with response as I forgot my pin”
Rings fit well, good price, fast delivery and compliments received.
“Lovely rings that are a good fit .”
Bracelet broke, return address error caused loss and no refund.
“fell apart while sitting still on the sofa!”
Good Products The Jewellery Channel
I was seeking for a traditional original dog tag from several web shops but couldn't locate the correct one for my little beautiful Jackson.
I couldn't believe my eyes when a friend informed me about the jewellery channel; I just knew it as a celebrity channel.
I had no idea they sold reasonably priced, attractive jewelry, including a dog tag!
That was incredible.
I purchased a size 20 gold Personalized Engravable Dog Tag Necklacle.
The shipping was quick, and I was pleased with the necklace I received; it was a wonderful fit for my dog and it was pure gold . i will be travelling soon with my dog.
I'll be ordering mine soon.
I wholeheartedly endorse
Many items are poor quality, stones arrive missing and service rude.
“stones missing on arrival”
Item differed from the on-screen presentation and refund took weeks.
“Item sent did not look like item shown on screen.”
Ring's claw snapped and TJC refused repair without substantial charge.
“the claw had snapped off.”
Overcharged £15, provided evidence but received no response and escalated.
“TJC overcharged me by £15.00 on an item.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Jewellery Channel (TJC) is a UK-based retail broadcaster and online store specialising in jewellery and related lifestyle products. It operates an e-commerce site alongside televised shopping, listing rings, necklaces, fashion, beauty and homeware items. Consumers researching TJC reviews typically look for information on product authenticity, delivery, returns and customer support.