Reviewers most often praise delivery and installation teams for careful handling and on‑site assembly of larger items such as pergolas, gazebos and heavy parasol bases. Product build and comfort receive frequent positive mentions across benches, cushions, canopies and parasols. Communication and responsive after‑sales contact are commonly noted, but there is at least one detailed complaint about a faulty item, slow resolution and a disputed refund. Prospective buyers should check the returns and inspection procedures for larger or drop‑shipped items and confirm delivery and assembly arrangements in writing before purchase.
Examples from available reviews (Oct 2017 – Feb 2026).
Faulty product and poor customer service left me £450 out of pocket.
“I am now flagging them to Trading Standards, having lost £450 in the process.”
Sales and installation were professional and highly recommended.
“The installation team was the best!”
Table quality was good and company replaced warped top with new one.
“they went one better and sent us a complete new table top.”
Parasol base delivered quickly and driver handled heavy item carefully.
“Ordered a parasol base and it arrived in three days.”
Most reviewers describe polite, hands‑on delivery and installation teams; a few report refusals to sell or slow complaint handling in isolated cases.
Several customers cited competitive prices and good value for cushions and furniture; one reviewer reported a substantial financial loss linked to a disputed faulty item.
Ordering, delivery scheduling and showroom visits are regularly described as smooth and helpful; a small number reported confusing in‑shop buying experiences.
Many reviewers praised the build, comfort and materials of benches, parasols, canopies and gazebos; one review described a faulty storage unit that led to a dispute.
Most customers report prompt, friendly sales and delivery contact; an isolated case describes slow replies and unclear evidence following an inspection.
The majority of reviewers recommend the company, citing good products and helpful installers, while a small minority experienced serious post‑sale issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Helpful friendly staff; on-time delivery and easy assembly.
“Staff help full and friendly. Delivered on time. Easy to assemble”
Sales and installation were professional and highly recommended.
“The installation team was the best!”
Bench arrived safely and is comfortable with good quality.
“Very happy with my beautiful bench which arrived safely.”
Faulty product and poor customer service left me £450 out of pocket.
“I am now flagging them to Trading Standards, having lost £450 in the process.”
Product and installation were first class with helpful communication.
“The product and service is first class.”
Team were patient and installers provided excellent service and advice.
“They did an excellent job and worked very hard”
Parasol base delivered quickly and driver handled heavy item carefully.
“Ordered a parasol base and it arrived in three days.”
Table quality was good and company replaced warped top with new one.
“they went one better and sent us a complete new table top.”
Friendly staff and prompt delivery; mother delighted with comfortable cushions.
“my mum is very happy with the quality”
Driver delivered parcel to the intended site as requested.
“Driver took parcel to site”
Replacement canopy fits perfectly and is excellent quality.
“The replacement is excellent quality”
Friendly telephone service and helpful driver delivering bases into garden.
“The driver was lovely. Kind, friendly and very helpful.”
Visited centre; purchased cushions with excellent quality and value.
“Customer service was amazing and we are delighted with the cushions.”
Parasol delivered and assembled with exceptional customer service from the driver.
“The level of service I received far exceeded my expectations.”
Zak and Manny provided great customer service and smooth installation.
“Great customer service from Zak and Manny.”
Turino parasol is heavy duty, easy to use, and high quality.
“It’s really heavy duty. Really easy to install.”
Excellent service from shop visit through to delivery.
“it was an excellent service and the goods are amazing”
Bench is a first class product and service was excellent.
“The bench is a first class product”
Returning customer; chairs are good quality and delivery professional.
“Returning customer We purchased a set of timeless, good quality outdoor chairs.”
Cushions are excellent quality and delivery was prompt within five days.
“Excellent quality products at a very competitive price.”
Attentive service and helpful delivery/install team for BBQ set.
“Manny and Zack did an excellent job with the delivery and installation.”
Item delayed three weeks, arrived wrong colour, and no refund yet.
“The item I ordered wasn’t delivered for 3 weeks”
Poor service with delayed delivery, unanswered emails, and staff rudeness.
“If you wish to have a refund, then you will have to find a way to return the goods to us.”
Order arrived incomplete and missing cushion remains undelivered months later.
“the last piece (an integral back cushion) was never delivered.”
Don't go there!!!. I went to this store after seeing a business card. It was not clear whether they are a garden furniture center or a flip flop maker. I entered the shop with my small daughter and was told that they can't sell me anything in the shop as it is only a small holder and I didn't bring a small paper bag. how could i carry something of this shape in my hands all the way from home, then back to the shop. where on earth one can find a paper bag in this 21st century?. when we tried to find out if you have more options of these products,
Received wrong shade and broken plug; poor in-store handling and rude staff.
“I had the Tree trunk lamp delivered with wrong coloured shade black and broken plug.”
Deposit taken for in-stock item that was later claimed unavailable.
“took £500 deposit and promised it was physically in stock”
Customer warns company takes payment and is hard to contact.
“Big warning stay away everyone they will take your and let u chasing them”
Alleges company takes money, cancels orders and may never deliver.
“Warning 🚫they will take your money. And disappear”
Waiting months for cushions; company lied about stock availability.
“bought a garden sofa in July and still waiting for cushions 25th September”
Parasol listed in stock was not delivered and refund delayed.
“I have been unable to get my money back after 2 weeks of waiting.”
Easy online ordering, good communication, and a suitable product.
“Really good communication and product was just the job!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Garden Furniture Centre Ltd is a UK retailer of outdoor living products, listing furniture, parasols, pergolas, gazebos, canopies and related accessories. The business sells through a physical centre or showroom and an online ordering channel, and offers delivery and professional installation services. People researching reviews typically look for information on product quality, delivery/installation performance and after‑sales support.