Customers often praise the solid build and durability of benches, bin stores, parasols and cushions. Many reviews highlight polite, helpful delivery and installation teams. Several accounts describe problems such as cancelled orders, slow refunds, and payments taken for items that were not in stock. Fewer reviews mention deliveries arriving damaged or water-soaked.
Examples from available reviews (Oct 2017 – Mar 2026).
Solid, well-built 4-bin store that improves appearance and withstands weather.
“Excellent quality and great value for money — highly recommended.”
Professional, informative, and helpful staff with prompt delivery and great item.
“Very professional , informative and helpful staff ( particularly Billie !)”
Lamp delivered wet and customer service offered unsatisfactory compensation.
“it was soaking wet, the base was saturated”
Deposit taken for in-stock item that was later claimed unavailable.
“took £500 deposit and promised it was physically in stock”
Reviews split into two clear patterns. Many describe quick, careful delivery and professional installation. Others report cancelled orders, delayed refunds, and trouble getting help when something goes wrong.
Many customers call the products good value and competitively priced, often linking this to durability and looks. Some negative reviews describe poor value when refunds stay unresolved or deposits are taken for out-of-stock items.
Customers mention easy online ordering and regular delivery updates. Reviews often credit the packaging and handling with keeping items safe in transit. Several say assembly takes effort, though the instructions are usually adequate.
Reviewers repeatedly describe the items as well made, sturdy and weatherproof. Bin stores, benches, parasol bases, cushions and soft-close lids get specific praise. Complaints about condition are less common, but include cases where items arrived water-damaged.
Many reviews mention clear pre-delivery updates and helpful staff in person or on the phone. Others report emails going unanswered and difficulty reaching the company when orders run into problems. Communication tends to be better when orders go smoothly and worse when errors occur.
Experiences tend to fall into two extremes: strong satisfaction with product quality and delivery teams, and sharp dissatisfaction tied to fulfilment failures and refund disputes. The company can deliver reliably, but some cases show recurring breakdowns in day-to-day operations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Helpful friendly staff; on-time delivery and easy assembly.
“Staff help full and friendly. Delivered on time. Easy to assemble”
Sales and installation were professional and highly recommended.
“The installation team was the best!”
Bench arrived safely and is comfortable with good quality.
“Very happy with my beautiful bench which arrived safely.”
Faulty product and poor customer service left me £450 out of pocket.
“I am now flagging them to Trading Standards, having lost £450 in the process.”
Product and installation were first class with helpful communication.
“The product and service is first class.”
Team were patient and installers provided excellent service and advice.
“They did an excellent job and worked very hard”
Parasol base delivered quickly and driver handled heavy item carefully.
“Ordered a parasol base and it arrived in three days.”
Table quality was good and company replaced warped top with new one.
“they went one better and sent us a complete new table top.”
Friendly staff and prompt delivery; mother delighted with comfortable cushions.
“my mum is very happy with the quality”
Driver delivered parcel to the intended site as requested.
“Driver took parcel to site”
Replacement canopy fits perfectly and is excellent quality.
“The replacement is excellent quality”
Friendly telephone service and helpful driver delivering bases into garden.
“The driver was lovely. Kind, friendly and very helpful.”
Visited centre; purchased cushions with excellent quality and value.
“Customer service was amazing and we are delighted with the cushions.”
Parasol delivered and assembled with exceptional customer service from the driver.
“The level of service I received far exceeded my expectations.”
Zak and Manny provided great customer service and smooth installation.
“Great customer service from Zak and Manny.”
Turino parasol is heavy duty, easy to use, and high quality.
“It’s really heavy duty. Really easy to install.”
Excellent service from shop visit through to delivery.
“it was an excellent service and the goods are amazing”
Bench is a first class product and service was excellent.
“The bench is a first class product”
Returning customer; chairs are good quality and delivery professional.
“Returning customer We purchased a set of timeless, good quality outdoor chairs.”
Cushions are excellent quality and delivery was prompt within five days.
“Excellent quality products at a very competitive price.”
Attentive service and helpful delivery/install team for BBQ set.
“Manny and Zack did an excellent job with the delivery and installation.”
Item delayed three weeks, arrived wrong colour, and no refund yet.
“The item I ordered wasn’t delivered for 3 weeks”
Poor service with delayed delivery, unanswered emails, and staff rudeness.
“If you wish to have a refund, then you will have to find a way to return the goods to us.”
Order arrived incomplete and missing cushion remains undelivered months later.
“the last piece (an integral back cushion) was never delivered.”
Don't go there!!!. I went to this store after seeing a business card. It was not clear whether they are a garden furniture center or a flip flop maker. I entered the shop with my small daughter and was told that they can't sell me anything in the shop as it is only a small holder and I didn't bring a small paper bag. how could i carry something of this shape in my hands all the way from home, then back to the shop. where on earth one can find a paper bag in this 21st century?. when we tried to find out if you have more options of these products,
Received wrong shade and broken plug; poor in-store handling and rude staff.
“I had the Tree trunk lamp delivered with wrong coloured shade black and broken plug.”
Deposit taken for in-stock item that was later claimed unavailable.
“took £500 deposit and promised it was physically in stock”
Customer warns company takes payment and is hard to contact.
“Big warning stay away everyone they will take your and let u chasing them”
Alleges company takes money, cancels orders and may never deliver.
“Warning 🚫they will take your money. And disappear”
Waiting months for cushions; company lied about stock availability.
“bought a garden sofa in July and still waiting for cushions 25th September”
Parasol listed in stock was not delivered and refund delayed.
“I have been unable to get my money back after 2 weeks of waiting.”
Easy online ordering, good communication, and a suitable product.
“Really good communication and product was just the job!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Garden Furniture Centre Ltd is a UK retailer selling outdoor furniture and garden accessories. Its range includes benches, parasols and bases, cushions, bin storage units and patio tables. Customers can buy online or visit a showroom, with options for home delivery and installation. The business also provides spare parts and replacement items, with customer support by phone and email.