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We Collect & Analyse Reviews

The Chesterfield Company
Experiences & Reviews

The Chesterfield Company is a furniture retailer specialising in Chesterfield‑style sofas and chairs, offering leather and fabric upholstery and customisation. Customers commonly research the brand for handcrafted appearance, upholstery options and delivery terms when comparing specialist sofa suppliers in the UK and internationally.

Overview & Key Metrics

Reviews Analysed 7
Positive Sentiment 43%
Latest Review 12d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Several reviews praise knowledgeable staff and attention to detail, but multiple recent reports describe poor customer service, wrong items and long waits.

Share
20%
Weak
💰

Value for money

Some reviewers allege overpriced products and suggest identical items sold under alternate trading names at lower prices, raising concerns about price transparency.

Share
8%
Weak
⚡

User experience

Ordering and delivery experiences are mixed: a few reviews report long lead times, shipping failures or incorrect items, affecting the purchase journey.

Share
8%
Weak
🔧

Product quality

Multiple customers report high craftsmanship, comfort and satisfaction with sofas; isolated reviews mention receiving the wrong chair or product issues.

Share
16%
Strong
📞

Communication

Communication varies: one positive account of helpful staff contrasts with several reports of slow responses, conflicting information and unexpected delays.

Share
20%
Weak
⭐

Overall experience

Overall impressions are split: several buyers are highly satisfied with the product, while a number of recent reviews highlight delivery, communication and sourcing problems.

Share
28%
Mixed

View all 7 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 7 reviews

All Customer Reviews

Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: September 2025

K
Kristina
trustpilot.com Sep 30, 2025

Not British! China-made overpriced sofas

Well...they claim sofas are British-made but after I placed an order, received a call informing of huge delays because of shipment fr...

D
Daniel Bowman
trustpilot.com Sep 30, 2025

Awful company

Awful company. 6 weeks to make the wrong chair. Customer service is atrocious. Have now instructed my credit ca...

A
Amy McGee
trustpilot.com Sep 30, 2025

I am madly in love with my sofa!

I am madly in lo...

D
David Meredith
trustpilot.com Sep 30, 2025

Hidden Facts

This company is another name for 'designersofas4U' and there are several (Chesterfield Sofas, Winchester Leather) all selling pretty much the same thi...

M
Manu
trustpilot.com Sep 30, 2025

extremely slow and clearly don't need…

extremely slow and clearly don't need new business or know how to ship internationally. It took chesterfieldsofas which is actually a trading name for...

R
Rahul Singh
trustpilot.com Sep 30, 2025

Best Products

...

R
Rosa Keebler PhD
Collected.reviews Jun 09, 2022

Impressive Quality & Customer Service from British Chesterfield Sofas

I recently purchased a Chesterfield sofa from British Chesterfield Sofas and I am beyond pleased with my purchase. The craftsmanship is impeccable, and the level of comfort that it provides is unmatched. It has quickly become the centerpiece of my living room and I have received numerous compliments on its elegant design.

What impressed me most about this company was their attention to detail. The staff was incredibly knowledgeable about their products and went above and beyond to help me find the perfect sofa for my home. They provided excellent customer service throughout the entire process, ensuring that all my needs were met.

Additionally, they offer a wide range of fabric and leather options which gave me plenty of choices to customize my own unique piece. Their selection of chairs is also impressive - there's something for everyone!

Overall, I highly recommend British Chesterfield Sofas if you're looking for high-quality furniture that will stand the test of time. You won't be disappointed!

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Conclusion

Reviews show a clear split: several customers praise the sofas for craftsmanship and comfort, while multiple recent reviews raise concerns about delivery, communication and transparency. Specific issues reported include long lead times, receiving the wrong item and claims about non‑UK sourcing or duplicate trading names. If you prioritise product finish, reviews indicate many buyers are satisfied, but if reliable delivery, clear sourcing and responsive customer service matter most, the recent critical reviews suggest caution. Before purchasing, confirm delivery times, country of manufacture and check whether identical products appear under other trading names or listings.