Reviews show a clear split: several customers praise the sofas for craftsmanship and comfort, while multiple recent reviews raise concerns about delivery, communication and transparency. Specific issues reported include long lead times, receiving the wrong item and claims about non‑UK sourcing or duplicate trading names. If you prioritise product finish, reviews indicate many buyers are satisfied, but if reliable delivery, clear sourcing and responsive customer service matter most, the recent critical reviews suggest caution. Before purchasing, confirm delivery times, country of manufacture and check whether identical products appear under other trading names or listings.
Examples from available reviews (Jun 2022 – Feb 2026).
High-quality sofa with excellent craftsmanship and helpful customer service.
“The craftsmanship is impeccable”
Company misrepresented origin and charged much higher prices.
“they claim sofas are British-made”
They took six weeks to produce the wrong chair and provided poor service.
“6 weeks to make the wrong chair.”
They replied very slowly and ultimately refused to ship to Belgium.
“they actually don't ship to Belgium.”
Several reviews praise knowledgeable staff and attention to detail, but multiple recent reports describe poor customer service, wrong items and long waits.
Some reviewers allege overpriced products and suggest identical items sold under alternate trading names at lower prices, raising concerns about price transparency.
Ordering and delivery experiences are mixed: a few reviews report long lead times, shipping failures or incorrect items, affecting the purchase journey.
Multiple customers report high craftsmanship, comfort and satisfaction with sofas; isolated reviews mention receiving the wrong chair or product issues.
Communication varies: one positive account of helpful staff contrasts with several reports of slow responses, conflicting information and unexpected delays.
Overall impressions are split: several buyers are highly satisfied with the product, while a number of recent reviews highlight delivery, communication and sourcing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company misrepresented origin and charged much higher prices.
“they claim sofas are British-made”
They took six weeks to produce the wrong chair and provided poor service.
“6 weeks to make the wrong chair.”
Reviewer is very satisfied and loves their sofa.
“I am madly in love with my sofa!”
Same products sold under different names with inconsistent pricing and delivery.
“all selling pretty much the same thing”
They replied very slowly and ultimately refused to ship to Belgium.
“they actually don't ship to Belgium.”
Reviewer states that the products are the best.
“Best Products”
I recently purchased a Chesterfield sofa from British Chesterfield Sofas and I am beyond pleased with my purchase. The craftsmanship is impeccable, and the level of comfort that it provides is unmatched. It has quickly become the centerpiece of my living room and I have received numerous compliments on its elegant design.
What impressed me most about this company was their attention to detail. The staff was incredibly knowledgeable about their products and went above and beyond to help me find the perfect sofa for my home. They provided excellent customer service throughout the entire process, ensuring that all my needs were met.
Additionally, they offer a wide range of fabric and leather options which gave me plenty of choices to customize my own unique piece. Their selection of chairs is also impressive - there's something for everyone!
Overall, I highly recommend British Chesterfield Sofas if you're looking for high-quality furniture that will stand the test of time. You won't be disappointed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Chesterfield Company is a furniture retailer specialising in Chesterfield‑style sofas and chairs, offering leather and fabric upholstery and customisation. Customers commonly research the brand for handcrafted appearance, upholstery options and delivery terms when comparing specialist sofa suppliers in the UK and internationally.