Reviews indicate The Bradford Exchange generally provides a straightforward online ordering experience and timely delivery for many customers. Products are frequently described as attractive and well made, though a small number of reviewers report defects or items that did not meet specific use expectations. Communication is often sufficient (order confirmations, prompt delivery), but some customers note a lack of up‑to‑date tracking during the delivery window. If you consider buying, check item descriptions, shipping and returns policies and any available payment plans to align expectations with the product and delivery timeline.
Examples from available reviews (May 2022 – Feb 2026).
They offered a wide selection, easy website and excellent customer service.
“their excellent customer service team”
Ring arrived missing the stone.
“Ordered a ring that arrived without stone in it .”
Ordering was easy but delivery updates were lacking.
“virtually no up to date information.”
Bought a stunning watch with fast delivery and flexible payments.
“Absolutely stunning watch bought for partners 40th Birthday fast delivery and spreadable payments will definitely be going back to purchase gifts for loved ones as the st...”
One detailed review describes responsive, helpful customer service; however only a single review mentions service, so evidence is limited.
Reviewers note payment options and unique items; some mention price concerns but many still proceed with purchases.
Most reviewers describe ordering as quick and easy, with straightforward website navigation and fast checkout or confirmations.
Many customers praise item appearance and craftsmanship; a minority report defects or items not matching specific expectations.
Several reviews mention prompt confirmations and fast delivery; a smaller number report gaps in delivery updates or tracking.
Overall feedback is positive: frequent praise for ease of ordering, delivery speed and product appeal, with isolated negative cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · consumeraffairs.com (10) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service was helpful in all ways.
“Helpful in all ways”
PayPal instalment confusion and late mail caused overdue payment and account freeze.
“they froze my account and charged me £7.”
Paid for delivery but received no tracking; parcel left exposed and got wet.
“they don't supply you with tracking information.”
Payment plan confusion left reviewer with unexpected large balance and no contact.
“there saying I owe them a balance of 720 pound”
Personalised jacket delivery repeatedly delayed and order cancelled.
“I told them to cancel my order.”
Item shipped but tracking did not work and customer service was unhelpful.
“the tracking number they give you doesn't work.”
Reviewer experienced poor service, poor quality, and high price.
“Poor service , poor quality high price 😢”
Wrong checks sent, incorrect tax charged, and poor customer service.
“They sent me the wrong checks.”
Necklace stones appeared like plastic and didn't match pictures.
“more like cut plastic rocks.”
Wolf items arrived on time, well packaged, and payment options liked.
“Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments”
Ordered item not delivered and no explanation provided.
“Item ordered has not been delivered and no explanation”
Autofill error caused wrong delivery and customer service was unhelpful.
“Very difficult to speak to a live person to resolve issues.”
Replacement ornament not received and tracking number invalid.
“The tracking number they gave me shockingly does not work.”
Ordered rings, paid cash, but heard nothing about exchange request.
“We ordered two rings one from Mr Harvey and myself.we paid cash then not heard a thing .from your self.we wanted to x change rings .after 30 years together .”
Reviewer pleased with their purchase.
“Please with my perches”
Subscription collection parts not delivered for years despite apologies.
“Its been over 3 years and the last two components have not been delivered.”
Subscription pricing unclear leading to many unexpected charges.
“Never presented total price during ordering/payment.”
Reviewer claims company enrols customers in unwanted subscriptions and overcharges.
“peddling overpriced junk”
Gift not delivered on time; company gave delayed shipping estimates.
“Bad organization, try another company!!!”
Items were never dispatched and no response to correspondence.
“Items never dispatched and no response from correspondence”
Two orders not delivered and no communication despite emails.
“Order from December 2nd didn't arrive, no communication despite me sendoing emails.”
Was charged unexpectedly, return refund delayed and couldn't contact anyone.
“I was tricked into buying a lamp for £219.96”
Trusted seller; item delivered quickly and well packaged without issues.
“Delivered within a few days, well packaged, no issues at all. Thank You”
Repeated misinformation and shifting delivery dates left reviewer disappointed.
“This pattern of repeated misinformation and shifting delivery dates is unacceptable.”
Broken item was promptly refunded with helpful customer service.
“got reply in 48 hours with all the necessary return label”
Very late refund arrived but ordered item still not received; chat unhelpful.
“I opened a Letter from Bradford Exchange to find a cheque for the money I had paid them.”
Signed up to subscription without consent and incurred monthly charges.
“company signed me up for a subscription service and began a monthly billing fee.”
Product and delivery were good.
“good product and delivery”
Ornaments described as top quality and genuine.
“Top Quality ornaments & genuine article”
Broken clock returned; replacement denied and refund still pending.
“STILL waiting for refund as the last sales person told me they couldn't do the refund because they were stock taking !!! (never heard so much rubbish in my life.)”
Item arrived broken with bad packaging and delivery issues.
“broken item/bad packaging/change your deliver.”
One order never dispatched and company ignored queries; disputing charge.
“UPS status and they never received the package from the seller.”
Unprofessional service and shipping cancelled despite accepted payment.
“They are unprofessional!”
Necklace lost a stone within a month; reviewer disappointed with quality.
“Within a month of wearing it one of the stones fell out.”
Customer was overcharged and told estimates differed from actual charges.
“I was double charged for shipments”
Order delayed with poor customer service; reviewer requests refund.
“HORRIBLE CUSTOMER SERVICE.”
Item scheduled for December never arrived; poor communication and service.
“Ordered something for my mom well before Xmas and the item never was delivered when it was scheduled.”
Collection letter lacked billing details and reviewer suspects fraud.
“This has FRAUD written all over it.”
Received product not ordered and threatened with collections despite calls.
“THEY MAILED ME A PRODUCT I DID NOT ORDER.”
Subscription cancellation and refund requests handled poorly by customer service.
“I was told the subscription was finally canceled.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Bradford Exchange is a direct‑to‑consumer retailer specialising in collectables, jewellery and giftware sold via its website and mail‑order channels. It markets limited‑edition and themed items aimed at collectors and gift buyers. People researching "The Bradford Exchange reviews", shipping, returns or product authenticity commonly look for clarity on delivery, product condition and value.