Problems with fulfilment and customer support show up repeatedly. Several customers mention cancelled orders, late or missing deliveries, and batteries that were wrong or didn’t fit. Positive reviews point to fast warranty replacements, helpful staff, and cheaper batteries that worked well. Overall, reviews split between smooth purchases and service issues that weren’t resolved.
Examples from available reviews (Sep 2022 – Mar 2026).
Order delayed seven days with no responses; refund issued without apology.
“Said battery was dispatched, waited 7 days”
Received wrong battery and could not contact company; raised chargeback.
“They sent me the wrong battery after following the instructions on their website”
Company replaced failed battery quickly under warranty and sent replacement next day.
“a replacement was in the post and received next day .”
Website not returning results for Hyundai i10 despite prior good experiences.
“Website seems to be dead, no results for a standard Hyundai i10.”
Most complaints focus on fulfilment. Reviews describe cancelled orders, delayed or missing deliveries, and several cases of the wrong battery arriving. Other customers report the opposite outcome, with quick replacements and immediate refunds.
Many reviewers highlight low prices and savings versus garage fitting costs. They often link the price to battery performance that met expectations. A few mention paying for faster delivery that still didn’t arrive when expected.
When orders go well, customers often describe an easy online checkout and fast delivery. Fewer reviews mention failed website lookups or batteries that didn’t fit the vehicle. These usability issues appear less often than fulfilment and communication problems.
Several reviews say the batteries performed as expected and delivered the promised savings. Others mention issues such as leaking batteries, damaged packaging, and incorrect sizes. These faults show up in a minority of reviews.
Negative comments often describe support that didn’t respond and dispatch updates that didn’t match what happened. Customers mention emails going unanswered, “dispatched” messages that were misleading, and refunds issued with no explanation. Some reviewers also single out helpful staff who fixed problems quickly and politely.
Feedback is strongly split. Satisfied customers report correct items, savings, and fast replacements, while unhappy customers describe cancellations, wrong deliveries, and no reply from support. Bad experiences most often come from silence and shipping problems that weren’t fixed. Good experiences most often come from smooth warranty handling and attentive staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (1) · Quotes shortened · As of: March 2026
Website not returning results for Hyundai i10 despite prior good experiences.
“Website seems to be dead, no results for a standard Hyundai i10.”
Order delayed seven days with no responses; refund issued without apology.
“Said battery was dispatched, waited 7 days”
Packaging leaked but company resolved issue promptly and satisfactorily.
“it was quickly sorted and I am happy with the result”
Website ordering and next-day delivery worked; battery fitted well and saved money.
“Halfords wanted £276 fitted so I saved £144”
Received wrong battery and could not contact company; raised chargeback.
“They sent me the wrong battery after following the instructions on their website”
Paid extra for Saturday delivery but battery not delivered and no responses.
“Failed to deliver the battery on a Saturday”
Wrong battery sent; unresponsive support and postage refund not honoured.
“We will pay your postage”
Order cancelled without explanation and no response to queries.
“my order was cancelled with no explanation”
Order refunded same day without explanation and no customer service.
“Received an email at 5pm on same day to say order has been refunded, no explanation given.”
Received a battery too large for car and couldn't contact company for help.
“the battery I received is too big to fit in the space allocated for it in the boot”
Company replaced failed battery quickly under warranty and sent replacement next day.
“a replacement was in the post and received next day .”
Company handled a mistaken order politely and issued an immediate refund.
“returned the battery and was issued a refund immediately”
Reviewer warns others not to use this company.
“Don’t go that way!!!”
One battery leaked and customer service dismissed concerns until phone contact.
“the small generator starter battery was just shipped in its box and leaked”
Helpful staff sent a small part free of charge and original order arrived on time.
“very helpful and posted it to me FOC”
Good value battery and quick delivery; will use again.
“Good battery for the price and quick delivery will use again”
Order delayed and location unknown; company offered refund or reshipment.
“they said the order was supposed to have shipped but they did not know where it was”
Company misled about dispatch and failed to answer calls about tracking.
“telling me it was dispatched was rubbish”
Advertised next-day delivery but failed to deliver and misled about terms.
“advertise next day delivery and happy to take your money but don’t leave up to their promise”
Order cancelled and refund requested; still waiting a month later.
“Cancelled order and requested a refund. A month later I am still waiting.”
I recently purchased a car battery from The Battery Guys, and I must say that my experience was excellent. The website was easy to navigate, and the ordering process was smooth and hassle-free.
The best part of my shopping experience with The Battery Guys is their quick delivery service. They got the new battery to me in no time at all! Plus, their prices were very competitive compared to other retailers.
What made this purchase even better is that they also sell leisure batteries and mobility batteries as well as offering free advice for their customers making them an affordable one-stop-shop for all your battery needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Battery Guys is a UK retailer focused on batteries and related accessories. It sells starter batteries, leisure batteries, and power-supply options for vehicles and equipment. The website provides specifications and vehicle-compatibility details to help customers pick the right battery. The business supplies private motorists and trade customers and shares technical information and safety guidance for handling batteries.