The Battery Guys
Experiences & Reviews
The Battery Guys is an online battery retailer serving consumers who need replacement and accessory batteries. It operates a web shop, accepts online orders and arranges deliveries; customers typically interact with the company by phone, email and web forms when placing orders, arranging returns or claiming warranty replacements.
Overview & Key Metrics
Our Analysis
Service quality
Some customers praise quick, next‑day delivery and fast order handling, but many reviews describe delayed, missed or failed deliveries and unmet premium delivery promises.
Value for money
Several reviewers cite competitive prices and notable savings versus fitting services; other customers report being charged for fast delivery that was not delivered.
User experience
Website and ordering described as straightforward by some buyers; a few users report incorrect fitment despite registration lookup and subsequent handling issues.
Product quality
Some buyers report batteries that perform well or were replaced under warranty, while multiple reviews record wrong items, damaged or leaking batteries on arrival.
Communication
A number of reviews describe polite, helpful staff and prompt responses, but many more report unanswered emails, no callbacks and unresponsive phone or contact forms.
Overall experience
Reviews are polarised: positive experiences include quick delivery and effective refunds, but many customers report cancellations, poor communication and unsolved delivery problems.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2022 – September 2025).
Service seems great, We'll see when battery arrives
"This is an immediate review based on the service at purchase, I will update it when the battery is delivered and installed. I found the company online..."
Order cancelled with no explanation
"Ordered and paid for my battery at 10am with next day delivery. Had an email to confirm order. Received an e..."
Awful company steer clear
"Seemed like a good service put your registration number in they send you the battery right? Nope the wrong battery arrived Thursday so I emailed no re..."
Good Customer Service
"Due to faulty delivery practice, by the courier, the battery had spilt acid in the packaging. Damage was only seen when the battery was removed from i..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Very poor customer service
Said battery was dispatched, waited 7 days, emailed to chase delivery, no response, called, was said would g...
Good Customer Service
Due to faulty delivery practice, by the courier, the battery had spilt acid in the packaging. Damage was only seen when the battery was removed from i...
Service seems great, We'll see when battery arrives
This is an immediate review based on the service at purchase, I will update it when the battery is delivered and installed. I found the company online...
They sent me the wrong battery after…
They sent me the wrong battery after following the instructions on their website, however they dont pick up the...
Failed to deliver the battery on a…
Failed to deliver the battery on a Saturday (I paid a premium for a Saturday d...
Awful company steer clear
Seemed like a good service put your registration number in they send you the battery right? Nope the wrong battery arrived Thursday so I emailed no re...
Like a lot of reviews on here I placed…
Like a lot of reviews on here I placed an order and within an hour my order was cancelled with no explanation. No resp...
Order cancelled with no explanation
Ordered and paid for my battery at 10am with next day delivery. Had an email to confirm order. Received an e...
Battery too big for my car
I have ordered a battery for my Suzuki Alto based on my car registration number plate. Unfortunately the battery I received is too big to fit in the s...
A great company
My wife's car battery suddenly died and after checking records it had a four year warranty , it was only 30 months old I called the company spoke to D...
Polite and professional staff, good communication
I ordered the wrong battery for my car, completely my fault as I intended on ordering the auxiliary battery and instead ordered the main battery. The...
Don’t go that way!!!
...
Really poor customer service
Really poor customer service. Bought 3 batteries, the two leisure batteries arrived ok but the small generator starter battery was just shipped in its...
Excellent service for small item
Needed a small part to complete a battery install, young lady, Leigh I think,...
Good battery for the price and quick…
Good battery for the price and...
Next-day delivery lie
Ordered a battery on the 15th. Called on the 18th, they said the order was supposed to have shipped but they did not know where it was....
False claims of next day delivery
Advertises next day delivery with no disruption due to covid -19. Order placed before 3 pm on Monday, by 9am Wednesday a still no battery. Called and...
Terrible service
Terrible service, they are like credit card small print, advertise next day delivery and happy to take your money but don’t leave up to their promise....
Non existent service
After six days battery did not arrive. (Supposedly next working day delivery...
Fast Delivery and Affordable Prices: A Great Experience with The Battery Guys
I recently purchased a car battery from The Battery Guys, and I must say that my experience was excellent. The website was easy to navigate, and the ordering process was smooth and hassle-free.
The best part of my shopping experience with The Battery Guys is their quick delivery service. They got the new battery to me in no time at all! Plus, their prices were very competitive compared to other retailers.
What made this purchase even better is that they also sell leisure batteries and mobility batteries as well as offering free advice for their customers making them an affordable one-stop-shop for all your battery needs.
Conclusion
Reviews show a pattern of inconsistent service. Many customers report successful, quick deliveries, easy website ordering and competitive pricing, and some warranty cases are handled promptly. However, a larger portion of recent reviews flag missed or cancelled deliveries, unresponsive customer contact and instances of incorrect or damaged items. If you consider ordering, check delivery options, keep order and tracking records, and be prepared to follow up persistently if issues arise.