Reviews show a pattern of inconsistent service. Many customers report successful, quick deliveries, easy website ordering and competitive pricing, and some warranty cases are handled promptly. However, a larger portion of recent reviews flag missed or cancelled deliveries, unresponsive customer contact and instances of incorrect or damaged items. If you consider ordering, check delivery options, keep order and tracking records, and be prepared to follow up persistently if issues arise.
Examples from available reviews (Sep 2022 – Feb 2026).
Website ordering and next-day delivery worked; battery fitted well and saved money.
“Halfords wanted £276 fitted so I saved £144”
Order refunded same day without explanation and no customer service.
“Received an email at 5pm on same day to say order has been refunded, no explanation given.”
Wrong battery sent; unresponsive support and postage refund not honoured.
“We will pay your postage”
Packaging leaked but company resolved issue promptly and satisfactorily.
“it was quickly sorted and I am happy with the result”
Some customers praise quick, next‑day delivery and fast order handling, but many reviews describe delayed, missed or failed deliveries and unmet premium delivery promises.
Several reviewers cite competitive prices and notable savings versus fitting services; other customers report being charged for fast delivery that was not delivered.
Website and ordering described as straightforward by some buyers; a few users report incorrect fitment despite registration lookup and subsequent handling issues.
Some buyers report batteries that perform well or were replaced under warranty, while multiple reviews record wrong items, damaged or leaking batteries on arrival.
A number of reviews describe polite, helpful staff and prompt responses, but many more report unanswered emails, no callbacks and unresponsive phone or contact forms.
Reviews are polarised: positive experiences include quick delivery and effective refunds, but many customers report cancellations, poor communication and unsolved delivery problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (1) · Quotes shortened · As of: February 2026
Website not returning results for Hyundai i10 despite prior good experiences.
“Website seems to be dead, no results for a standard Hyundai i10.”
Order delayed seven days with no responses; refund issued without apology.
“Said battery was dispatched, waited 7 days”
Packaging leaked but company resolved issue promptly and satisfactorily.
“it was quickly sorted and I am happy with the result”
Website ordering and next-day delivery worked; battery fitted well and saved money.
“Halfords wanted £276 fitted so I saved £144”
Received wrong battery and could not contact company; raised chargeback.
“They sent me the wrong battery after following the instructions on their website”
Paid extra for Saturday delivery but battery not delivered and no responses.
“Failed to deliver the battery on a Saturday”
Wrong battery sent; unresponsive support and postage refund not honoured.
“We will pay your postage”
Order cancelled without explanation and no response to queries.
“my order was cancelled with no explanation”
Order refunded same day without explanation and no customer service.
“Received an email at 5pm on same day to say order has been refunded, no explanation given.”
Received a battery too large for car and couldn't contact company for help.
“the battery I received is too big to fit in the space allocated for it in the boot”
Company replaced failed battery quickly under warranty and sent replacement next day.
“a replacement was in the post and received next day .”
Company handled a mistaken order politely and issued an immediate refund.
“returned the battery and was issued a refund immediately”
Reviewer warns others not to use this company.
“Don’t go that way!!!”
One battery leaked and customer service dismissed concerns until phone contact.
“the small generator starter battery was just shipped in its box and leaked”
Helpful staff sent a small part free of charge and original order arrived on time.
“very helpful and posted it to me FOC”
Good value battery and quick delivery; will use again.
“Good battery for the price and quick delivery will use again”
Order delayed and location unknown; company offered refund or reshipment.
“they said the order was supposed to have shipped but they did not know where it was”
Company misled about dispatch and failed to answer calls about tracking.
“telling me it was dispatched was rubbish”
Advertised next-day delivery but failed to deliver and misled about terms.
“advertise next day delivery and happy to take your money but don’t leave up to their promise”
Order cancelled and refund requested; still waiting a month later.
“Cancelled order and requested a refund. A month later I am still waiting.”
I recently purchased a car battery from The Battery Guys, and I must say that my experience was excellent. The website was easy to navigate, and the ordering process was smooth and hassle-free.
The best part of my shopping experience with The Battery Guys is their quick delivery service. They got the new battery to me in no time at all! Plus, their prices were very competitive compared to other retailers.
What made this purchase even better is that they also sell leisure batteries and mobility batteries as well as offering free advice for their customers making them an affordable one-stop-shop for all your battery needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Battery Guys is an online battery retailer serving consumers who need replacement and accessory batteries. It operates a web shop, accepts online orders and arranges deliveries; customers typically interact with the company by phone, email and web forms when placing orders, arranging returns or claiming warranty replacements.