Reviews Analysed
21
We Collect & Analyse Reviews
Thahab
Experiences & Reviews
Thahab is an online luxury fashion retailer and multi-brand e-commerce platform offering designer clothing, bags, shoes and accessories. It lists items from recognised labels and ships internationally. This summary provides an evidence-based view of customer feedback on shipping, returns, product authenticity and customer support to help shoppers researching Thahab.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
17d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Many customers praise attentive staff and problem resolution, while a notable minority report unresponsiveness or restrictive return handling.
Share
Mixed
19%
💰
Value for money
A few reviewers mention good prices, sales or waived import duties; however mentions are limited, so evidence is thin.
Share
Mixed
4%
⚡
User experience
Frequent reports of fast delivery, careful packaging and smooth order adjustments; some customers still report delayed or unshipped orders.
Share
Strong
21%
🔧
Product quality
Multiple reviewers report authentic, well-packaged designer items; isolated reports describe defects or missing parts that were later addressed.
Share
Strong
15%
📞
Communication
Several customers highlight prompt concierge responses and tracking updates; others report no replies to emails/WhatsApp and slow follow-up.
Share
Mixed
19%
⭐
Overall experience
Most reviewers describe a positive overall experience citing authenticity and service; a smaller group report serious issues with shipping or returns.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
I had a wonderful 1st experience
"I had a wonderful 1st experience. I have ordered a designer handbag in a color unavailable anywhere in the US. Note this is a luxury e-commerce, like..."
Sheila G.
Trustpilot
Sep 30, 2025
Featured for: Comprehensive positive: shipping and duties
DO NOT BUY ANYTHING
"Worst website experience ever. My daughter ordered a dress. Three days later she emailed to retu..."
Esther Sabbagh
Trustpilot
Sep 30, 2025
Featured for: Negative returns policy complaint
Defect product but claim as nature leather look.
"The luxury bag I bought had a defect and was told it was natural leather look. After further questioning they mention I can send it back for an inspec..."
Erich Chia
Trustpilot
Sep 30, 2025
Featured for: Product defect and return-fee complaint
Beyond Excellence!
"This was my first purchase from Thahab, however the experience is excellent, while clicking my size i accidentally picked a wrong Size but I immediate..."
Deepak Joshi
Trustpilot
Sep 30, 2025
Featured for: Customer service corrected sizing error
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kelly H
trustpilot.com
Sep 30, 2025
Fast shipping and authentic
Easy to use, staff were responsive and helpful. Bag came 100%...
d
debora lewis
trustpilot.com
Sep 30, 2025
Excellent customer service and collect…
Excellent customer service...
D
Deepak Joshi
trustpilot.com
Sep 30, 2025
Beyond Excellence!
This was my first purchase from Thahab, however the experience is excellent, while clicking my size i accidentally picked a wrong Size but I immediate...
A
Abeer Al-Ghanim
trustpilot.com
Sep 30, 2025
Efficiency and good customer service in…
Efficiency and good customer serv...
�
Юлия Алисиевич
trustpilot.com
Sep 30, 2025
I had a great experience and really…
I had a great experience and really enjoyed purchasing on Thahab website. Especially it was a pleasure dealing with their Concierge Team - they respon...
C
Colleen Bissell
trustpilot.com
Sep 30, 2025
Beautiful satin ballet shoes
Beautiful satin ballet sh...
M
MUBARAK ALAJMI
trustpilot.com
Sep 30, 2025
Excellent sales
Multiple shops...
S
Sheila G.
trustpilot.com
Sep 30, 2025
I had a wonderful 1st experience
I had a wonderful 1st experience. I have ordered a designer handbag in a color unavailable anywhere in the US. Note this is a luxury e-commerce, like...
E
Esther Sabbagh
trustpilot.com
Sep 30, 2025
DO NOT BUY ANYTHING
Worst website experience ever. My daughter ordered a dress. Three days later she emailed to retu...
H
Hussain Alsebaa
trustpilot.com
Sep 30, 2025
Fast shipping
...
E
Erich Chia
trustpilot.com
Sep 30, 2025
Defect product but claim as nature leather look.
The luxury bag I bought had a defect and was told it was natural leather look. After further questioning they mention I can send it back for an inspec...
Z
Zahraa Taqi
trustpilot.com
Sep 30, 2025
Love everything
...
F
Fatemah Altammar
trustpilot.com
Sep 30, 2025
Delay in delivery of the shipment and…
Delay in delivery of the shipment and inability to track the shipment. When I asked for the tracking number...
E
Elnaz
trustpilot.com
Sep 30, 2025
Superb company with a beautiful selection
Shopping with Thahab has been an absolute pleasure and I sincerely look forward to purchasing from them again in the future. I've been looking for a p...
R
R T
trustpilot.com
Sep 30, 2025
Like it so much
...
O
Oleksandra Perkova
trustpilot.com
Sep 30, 2025
I bought expensive bag one week ago
I bought expensive bag one week ago. Nobody ship it yet. I tried to contact by email, phone, W...
J
Joyce Garber
trustpilot.com
Sep 30, 2025
My experience was more than incredible
My experience was more than incredible. At first I thought that the prices of the dresses I bought were spam but I realized that they were serious peo...
Y
Yiyi
trustpilot.com
Sep 30, 2025
Super disappointing experience
I placed an order on Jan 14th, now is Jan 18th, the order still...
D
Denise
trustpilot.com
Sep 30, 2025
Amazing !
Amazing service! I highly recommend this Site. I received my purchase in 6days...
s
s m
trustpilot.com
Sep 30, 2025
was very pleased with the fast delivery…
was very pleased with the fast delivery and care...
Conclusion
Customer feedback on Thahab shows a clear pattern: many buyers report fast delivery, careful packaging and authentic designer items, and several note quick, helpful concierge support. However, a consistent minority report problems: orders not shipped, no replies to contact attempts, strict return timeframes and requests for customers to pay inspection or return fees. Concrete examples include successful size-change handling by staff and a review stating import duties were covered, contrasted with others describing unresolved shipment or return disputes. If you consider buying from Thahab, verify the return policy, ask about inspection or return fees and use a payment method with buyer protection where available.