Feedback splits between many very satisfied customers and a smaller group with major fulfilment problems. Positive comments point to fast, helpful support and strong product presentation. Negative accounts focus on orders that never shipped, a strict 24-hour return rule, and refunds that took too long.
Examples from available reviews (Dec 2021 – Mar 2026).
Always delivers with excellent quality and customer service.
“Always delivers! Excellent quality and excellent customer service.”
Order shipping confusion, cancellation problems, and slow refund process.
“The worst and most pointless online shopping experience of my life.”
Bag had creased leather defect and inspection fees were charged.
“Such luxury bag should not have creased leather.”
Satisfied with price and delivery but want tracking option.
“I wish to give us a tracking option to follow up the status of our order”
Positive service reviews mention fast replies, corrected orders, and replacements handled by the concierge team. A separate set of complaints describes orders that never shipped, purchases that were cancelled, and refunds that were slow or disputed. Both patterns show up repeatedly in service-focused reviews.
Several reviewers pointed to competitive prices and frequent sales as good value. A small number reported unexpected charges during inspection or on delivery. Pricing and the range of promotions often influenced buying decisions.
Many reviewers reported a smooth purchase from start to finish, with quick delivery and careful packaging. A minority described breakdowns such as missing shipment updates, refused returns, or needing to file formal claims. First-time buyers often said they planned to buy again after an easy transaction.
Most product feedback describes authentic items, careful packaging, and solid materials. A few isolated issues appeared, including creased leather on a luxury bag and related inspection fees. Reviewers praised products across categories, from footwear to apparel.
Some reviews highlighted proactive messages, photo checks, and direct contact before shipping. Others asked for formal tracking and said they had to follow up repeatedly on WhatsApp to get updates. Communication ranged from hands-on to not enough.
Reviews show a clear split between many positive purchases and a smaller but vocal group dealing with unresolved shipping or return issues. That gap led some customers to buy again, while others escalated through claims or refund requests.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They provided great customer service and are recommended.
“I had great customer service”
Men’s underwear was fantastic and well liked.
“Fantastic men’s underwear”
Good price with perfect service.
“Good price, perfect service”
Thahab showed photos of a deviated item and delivered quickly.
“Thahab first contacted me and showed me the pictures.”
Order shipping confusion, cancellation problems, and slow refund process.
“The worst and most pointless online shopping experience of my life.”
Always delivers with excellent quality and customer service.
“Always delivers! Excellent quality and excellent customer service.”
First-time purchase was perfect and I'll buy again.
“I love everything they care from A to Z”
Surprisingly good value, authentic item, well packaged and delivered.
“the item you receive is authentic, luxuriously packaged”
Satisfied with the customer service provided.
“Happy with the customer service.”
Satisfied with price and delivery but want tracking option.
“I wish to give us a tracking option to follow up the status of our order”
Bag arrived authentic, new, and beautifully packaged.
“Bag came 100% authentic and new.”
Customer service, collection and quality were excellent.
“Excellent customer service and collection and quality”
They promptly corrected my size mistake and fulfilled the order.
“they indeed kept the promise”
Efficient service with good customer support and prompt delivery.
“Efficiency and good customer service in addition to prompt delivery”
Concierge team resolved delivery issue and shipped my order smoothly.
“they responded quickly and provided excellent customer support.”
Satin ballet shoes were beautiful and well packaged.
“Beautiful satin ballet shoes.”
Multiple shops and great sales available.
“Multiple shops and great sales”
Handbag arrived authentic, well packaged, with Thahab covering tariffs.
“100% as described and 100% authentic”
Return request denied due to strict 24-hour return window.
“They demand a return within 24 hours! Ridiculous.”
Order had fast shipping and nice packaging.
“Fast shipping, nice packing”
Bag had creased leather defect and inspection fees were charged.
“Such luxury bag should not have creased leather.”
I love everything about my purchase.
“Love everything”
Delivery delayed and tracking required repeated WhatsApp updates.
“When I asked for the tracking number, they told me to ask them via WhatsApp”
Skirt delivered quickly, well packaged, with good customer service.
“my skirt has been delivered in absolute perfect condition.”
Item had fast delivery and a good price.
“So fast delivery Good price 😍”
Order not shipped and no responses prompted PayPal claim.
“Nobody ship it yet.”
Missing belt was promptly replaced after contacting customer service.
“I was very impressed with the excellent service of the website.”
Order had not shipped after several days and no replies received.
“the order still has not been shipped. I emailed them twice and received no reply!”
Amazing service with fast delivery and beautiful packaging.
“I received my purchase in 6days from Kuwait, beautifully wrapped”
Fast delivery and careful packaging resulted in a great experience.
“was very pleased with the fast delivery and careful packaging.”
I ordered a Medium Romain Stud Shoulder Bag in Metallic Leather, from Thahab online site
I really like this bag.
The material is heavy duty, and the customer service was excellent; Jessie walked me through the entire process before I could make my purchase. I also appreciated the quality and standard packaging, which has drawings on both sides; one side shows the front and back sides of the bag; the bag's strap is comfortable and does not dig into the shoulder as most do; and it is lightweight, yet strong; all in all, I was pleased with my purchase.
I really like the colors in this collection, and I've already purchased two of them.
I strongly advise you to do so.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Thahab runs an online store selling fashion and accessories. It lists products such as handbags, footwear, clothing, and small leather goods. The site offers online ordering, multiple payment options, and fulfilment services. Fulfilment includes parcel shipping, customs processing, and handling returns. Customers can contact support for order questions and after-sales help.