Customer feedback on Thahab shows a clear pattern: many buyers report fast delivery, careful packaging and authentic designer items, and several note quick, helpful concierge support. However, a consistent minority report problems: orders not shipped, no replies to contact attempts, strict return timeframes and requests for customers to pay inspection or return fees. Concrete examples include successful size-change handling by staff and a review stating import duties were covered, contrasted with others describing unresolved shipment or return disputes. If you consider buying from Thahab, verify the return policy, ask about inspection or return fees and use a payment method with buyer protection where available.
Examples from available reviews (Dec 2021 – Feb 2026).
Handbag arrived authentic, well packaged, with Thahab covering tariffs.
“100% as described and 100% authentic”
Return request denied due to strict 24-hour return window.
“They demand a return within 24 hours! Ridiculous.”
Bag had creased leather defect and inspection fees were charged.
“Such luxury bag should not have creased leather.”
They promptly corrected my size mistake and fulfilled the order.
“they indeed kept the promise”
Many customers praise attentive staff and problem resolution, while a notable minority report unresponsiveness or restrictive return handling.
A few reviewers mention good prices, sales or waived import duties; however mentions are limited, so evidence is thin.
Frequent reports of fast delivery, careful packaging and smooth order adjustments; some customers still report delayed or unshipped orders.
Multiple reviewers report authentic, well-packaged designer items; isolated reports describe defects or missing parts that were later addressed.
Several customers highlight prompt concierge responses and tracking updates; others report no replies to emails/WhatsApp and slow follow-up.
Most reviewers describe a positive overall experience citing authenticity and service; a smaller group report serious issues with shipping or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They provided great customer service and are recommended.
“I had great customer service”
Men’s underwear was fantastic and well liked.
“Fantastic men’s underwear”
Good price with perfect service.
“Good price, perfect service”
Thahab showed photos of a deviated item and delivered quickly.
“Thahab first contacted me and showed me the pictures.”
Order shipping confusion, cancellation problems, and slow refund process.
“The worst and most pointless online shopping experience of my life.”
Always delivers with excellent quality and customer service.
“Always delivers! Excellent quality and excellent customer service.”
First-time purchase was perfect and I'll buy again.
“I love everything they care from A to Z”
Surprisingly good value, authentic item, well packaged and delivered.
“the item you receive is authentic, luxuriously packaged”
Satisfied with the customer service provided.
“Happy with the customer service.”
Satisfied with price and delivery but want tracking option.
“I wish to give us a tracking option to follow up the status of our order”
Bag arrived authentic, new, and beautifully packaged.
“Bag came 100% authentic and new.”
Customer service, collection and quality were excellent.
“Excellent customer service and collection and quality”
They promptly corrected my size mistake and fulfilled the order.
“they indeed kept the promise”
Efficient service with good customer support and prompt delivery.
“Efficiency and good customer service in addition to prompt delivery”
Concierge team resolved delivery issue and shipped my order smoothly.
“they responded quickly and provided excellent customer support.”
Satin ballet shoes were beautiful and well packaged.
“Beautiful satin ballet shoes.”
Multiple shops and great sales available.
“Multiple shops and great sales”
Handbag arrived authentic, well packaged, with Thahab covering tariffs.
“100% as described and 100% authentic”
Return request denied due to strict 24-hour return window.
“They demand a return within 24 hours! Ridiculous.”
Order had fast shipping and nice packaging.
“Fast shipping, nice packing”
Bag had creased leather defect and inspection fees were charged.
“Such luxury bag should not have creased leather.”
I love everything about my purchase.
“Love everything”
Delivery delayed and tracking required repeated WhatsApp updates.
“When I asked for the tracking number, they told me to ask them via WhatsApp”
Skirt delivered quickly, well packaged, with good customer service.
“my skirt has been delivered in absolute perfect condition.”
Item had fast delivery and a good price.
“So fast delivery Good price 😍”
Order not shipped and no responses prompted PayPal claim.
“Nobody ship it yet.”
Missing belt was promptly replaced after contacting customer service.
“I was very impressed with the excellent service of the website.”
Order had not shipped after several days and no replies received.
“the order still has not been shipped. I emailed them twice and received no reply!”
Amazing service with fast delivery and beautiful packaging.
“I received my purchase in 6days from Kuwait, beautifully wrapped”
Fast delivery and careful packaging resulted in a great experience.
“was very pleased with the fast delivery and careful packaging.”
I ordered a Medium Romain Stud Shoulder Bag in Metallic Leather, from Thahab online site
I really like this bag.
The material is heavy duty, and the customer service was excellent; Jessie walked me through the entire process before I could make my purchase. I also appreciated the quality and standard packaging, which has drawings on both sides; one side shows the front and back sides of the bag; the bag's strap is comfortable and does not dig into the shoulder as most do; and it is lightweight, yet strong; all in all, I was pleased with my purchase.
I really like the colors in this collection, and I've already purchased two of them.
I strongly advise you to do so.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Thahab is an online luxury fashion retailer and multi-brand e-commerce platform offering designer clothing, bags, shoes and accessories. It lists items from recognised labels and ships internationally. This summary provides an evidence-based view of customer feedback on shipping, returns, product authenticity and customer support to help shoppers researching Thahab.