Reviews Analysed
21
We Collect & Analyse Reviews
TFNC London
Experiences & Reviews
TFNC London is a UK fashion label specialising in occasionwear, notably bridesmaid and event dresses, sold primarily through an e-commerce site. The brand is commonly searched by shoppers looking for coordinated wedding party outfits, multiple sizing options and return policies. Consumers comparing retailers often look for information on delivery times, returns and customer support when researching TFNC London.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Many customers report fast delivery and straightforward returns, but a notable minority describe delayed orders or slow refunds that required repeated chasing.
Share
Mixed
18%
💰
Value for money
A few reviewers mention attractive prices and perceived good value for bridesmaid dresses, though this is based on limited comments.
Share
Mixed
3%
⚡
User experience
Several shoppers found the website and ordering process easy and reported prompt help with order errors; this signal is positive but limited in volume.
Share
Mixed
6%
🔧
Product quality
Multiple reviewers praise dress quality, fit and construction (linings, true-to-size); a small number raised fit/length issues requiring returns.
Share
Strong
15%
📞
Communication
Most reviews highlight quick, helpful and polite customer-service replies, proactive updates and hands-on support with sizes and stock issues.
Share
Strong
29%
⭐
Overall experience
The majority describe a positive overall purchase experience (quality, delivery, support), but some cite unresolved refund or returns frustrations.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Returns are disgusting
"I returned 6 dresses as they were too long for my bridesmaids. I had no confirmation it arrived back to the warehouse. I had to email them multiple ti..."
Jess Slipper
Trustpilot
Sep 30, 2025
Featured for: Returns and refund failure example
The BEST customer service.
"I had an exceptional experience with this store’s customer service team. They went above and beyond to ensure my satisfaction, handling my situation w..."
Fatima
Trustpilot
Sep 30, 2025
Featured for: Exceptional customer service praise
Great quality dresses, excellent customer service
"I love the quality and fit of the dresses. I bought dresses in multiple sizes and I was..."
customer
Trustpilot
Sep 30, 2025
Featured for: Positive product quality and returns
Kily Pale Mauve Maxi Dresses
"Finally I received my Kily Pale Mauve Maxi Dresses for my maids and the sizes and colors are okay. I was worried about starting the process of getting my bridesmaid new dresses after TFNC delayed our order by 5 days . The site was easy to use, the wide selection allowed us to choose the most gorgeous maxi dresses that would go well with our theme colors, the prices were great and the sales person helped us through the entire process. She was so responsive to all our queries which was very impressive. About the delay, I contacted the customer service rep and they were apologetic and they assured me I would get the delivery before the actual date. I hope they check on their delivery processes and rest until they continue disappointing customers.
"
Summer Kattie
Collected.reviews
Nov 30, 2021
Featured for: Mixed: delivery delay, helpful staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Rosie Chatwin
trustpilot.com
Sep 30, 2025
I was very happy with the dress
I was very happy with the dress! I had a problem with returning an alternative size, it got lost in transi...
K
Katharine Bailey
trustpilot.com
Sep 30, 2025
Positive experience
I was apprehensive about ordering my bridesmaids dresses having read some of the reviews on here. However I decided to take a chance and I’m glad I di...
F
Fatima
trustpilot.com
Sep 30, 2025
The BEST customer service.
I had an exceptional experience with this store’s customer service team. They went above and beyond to ensure my satisfaction, handling my situation w...
R
Rebecca Power
trustpilot.com
Sep 30, 2025
Helpful
Customer service team accommodated for me when I needed to return a bridesmaid dress past the retur...
S
Sharron
trustpilot.com
Sep 30, 2025
I emailed the company with some…
I emailed the company with some questions before i made some orders and i must say they got back to...
D
Danielle McLaughlin
trustpilot.com
Sep 30, 2025
Issue quickly resolved
I didn’t end up keeping the products as they weren’t to my bridesmaids taste, but the delivery was quick and the returns simple. There was an issue wi...
N
N/a
trustpilot.com
Sep 30, 2025
Brilliant experience with the customer…
Brilliant experience with the customer service here - especially Sianna. She went above and beyond to help me source 2 dresses that I needed when they...
c
customer
trustpilot.com
Sep 30, 2025
Great quality dresses, excellent customer service
I love the quality and fit of the dresses. I bought dresses in multiple sizes and I was...
D
Danielle Fillery
trustpilot.com
Sep 30, 2025
Really beautiful dresses and great…
Really beautiful dresses and great customer service communications. Woul...
T
Trudy Cook
trustpilot.com
Sep 30, 2025
Great quality bridesmaid dresses well…
Great quality bridesmaid dresses well made with a lining underneath . I do need to also make a special mention to the communications team , ve...
E
Emily King
trustpilot.com
Sep 30, 2025
Really great customer service
Really great customer service, the Royal Mail lost my returns parcel which was really frustrating, and although this was nothing to do with TFNC, they...
F
Fiona Joyner
trustpilot.com
Sep 30, 2025
Once again fab customer service
Once again customer service has been absolutely amazing, they’ve helped me to sort out and fix an iss...
E
Ellen Bennett
trustpilot.com
Sep 30, 2025
Great communication and help when I…
Great communication and help when I needed another size ordering. Though at the time there wasn't the size I needed, when another customer had returne...
T
Tammi Green
trustpilot.com
Sep 30, 2025
Beautiful dress but way to long for a…
Beautiful dress but way to long for a shorty like me , excellent...
R
Rha Kingston
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service! And went above...
c
customer
trustpilot.com
Sep 30, 2025
Refund process is awful
Refund process is awful. No refund from 3 weeks ago. No update, had to chase to see if they had received the parce...
C
Consumer
trustpilot.com
Sep 30, 2025
Avoid!!
Shocking customer service and unwilling to return £200 to me for dresses I have sent back. I had to chase to hear if they’d received my return. They c...
J
Jess Slipper
trustpilot.com
Sep 30, 2025
Returns are disgusting
I returned 6 dresses as they were too long for my bridesmaids. I had no confirmation it arrived back to the warehouse. I had to email them multiple ti...
A
Andrea Land
trustpilot.com
Sep 30, 2025
I have had exceptional customer service…
I have had exceptional customer service from TFNC, cannot fault them. Quick delivery times and very good quality products for th...
E
Emma
trustpilot.com
Sep 30, 2025
Helpful customer services team
I had ordered some sizes of a particular bridesmaids dress but one of the sizes I needed was out of stock. The customer service team were so helpful i...
Conclusion
Reviews for TFNC London show frequent praise for customer-facing staff: many customers report fast, helpful replies and practical support with sizing or locating stock. Dress quality and fit are commonly reported as good, with multiple mentions of linings and true-to-size fits. However, a number of shoppers report problematic returns or refund experiences, including delays of several weeks and repeated chasing. If prompt refunds are important, consider contacting customer service before purchase and keeping return tracking; many buyers still report satisfactory delivery and resolution in other cases.