Reviews often highlight TFNC London’s fast, helpful customer service and quick responses to orders. Many shoppers say the dresses are well made and true to size. Several reviewers describe major issues with returns and refunds that took repeated follow-ups to resolve. Customers also frequently mention clear, timely communication about orders and sizing.
Examples from available reviews (Nov 2021 – Feb 2026).
Dress pleased customer and service retrieved lost return.
“the TNFC team were very helpful in retrieving it from another address.”
Dresses had good fit and quality; returns were handled without issues.
“I love the quality and fit of the dresses.”
Customer waited weeks and still had not received a refund.
“Shocking customer service and unwilling to return £200 to me for dresses I have sent back.”
Refunds delayed and customer had to chase with no updates.
“Refund process is awful”
Several reviews describe customer service finding stock, tracking down lost returns, and issuing credit notes. A separate set of reviews reports refunds that were slow or never arrived, with customers having to chase repeatedly.
Only a few reviews mention price or value directly. References to credit notes and refunds that weren’t resolved shape value perceptions for those affected customers.
Some shoppers report quick delivery and easy returns when everything runs smoothly. Others describe delayed orders or long waits for refunds that worsened the experience.
Many reviewers say the dresses are well made, lined, and true to size. A small number mention length being an issue for shorter customers.
Customers repeatedly point to fast replies to pre-order questions and proactive updates on size availability. One review specifically notes clear returns communication even though the item didn’t fit.
Reviews show a sharp split: strong praise for responsive service and product quality, and low ratings tied to refund or returns breakdowns. Many customers describe very positive experiences, while a notable minority report issues that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Dress pleased customer and service retrieved lost return.
“the TNFC team were very helpful in retrieving it from another address.”
Customer service responded promptly; dresses arrived quickly and matched online.
“The dresses arrived quickly”
Customer service acted professionally and went above and beyond.
“They went above and beyond to ensure my satisfaction”
Customer service accommodated a late return and responded quickly.
“They were quick to respond and very understanding.”
Company replied quickly and answered all pre-order questions.
“they got back to me very quickly and answered all my questions without hesitation.”
Delivery was quick and customer service resolved a returns issue.
“the delivery was quick and the returns simple.”
Customer service sourced out-of-stock dresses and kept customer informed.
“She went above and beyond to help me source 2 dresses”
Dresses had good fit and quality; returns were handled without issues.
“I love the quality and fit of the dresses.”
Dresses were beautiful and suitable for bridesmaids and guests.
“Really beautiful dresses and great customer service communications.”
Bridesmaid dresses were well made with lining; communications were prompt.
“Great quality bridesmaid dresses well made with a lining underneath .”
Company issued a credit note after Royal Mail lost the returns.
“they were really helpful and were able to provide me with a credit note.”
Customer service was very helpful and responsive in resolving issues.
“Always super helpful and really responsive!”
Company communicated well and informed customer when desired size returned.
“Great communication and help when I needed another size ordering.”
Dress was beautiful but too long; returns communication was excellent.
“Beautiful dress but way to long for a shorty like me”
Customer service went above and beyond to ensure satisfaction.
“Fantastic customer service!”
Refunds delayed and customer had to chase with no updates.
“Refund process is awful”
Customer waited weeks and still had not received a refund.
“Shocking customer service and unwilling to return £200 to me for dresses I have sent back.”
Customer returned dresses and still awaited a refund after weeks.
“Returns are disgusting”
Exceptional customer service, quick delivery, and good product quality.
“I have had exceptional customer service from TFNC, cannot fault them.”
Customer service tracked down a required size and dresses seemed true to size.
“The customer service team were so helpful in tracking down a dress in the right size”
Finally I received my Kily Pale Mauve Maxi Dresses for my maids and the sizes and colors are okay. I was worried about starting the process of getting my bridesmaid new dresses after TFNC delayed our order by 5 days . The site was easy to use, the wide selection allowed us to choose the most gorgeous maxi dresses that would go well with our theme colors, the prices were great and the sales person helped us through the entire process. She was so responsive to all our queries which was very impressive. About the delay, I contacted the customer service rep and they were apologetic and they assured me I would get the delivery before the actual date. I hope they check on their delivery processes and rest until they continue disappointing customers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TFNC London is a UK fashion label that focuses on occasionwear and dresses. It sells occasion and bridesmaid styles through its online store. Product pages usually include size guidance and fabric details to help shoppers choose the right fit. The company fulfills online orders and handles support through its website and customer service teams.