Reviews show a pattern of inconsistent customer service and return handling: multiple customers report missing return labels, long refund delays and little or no email response. Product feedback is mixed — some buyers praise fit and specific items (for example a cotton balconette bra), while others report thin or quickly worn fabrics and broken seams. Delivery experiences vary from fast, tracked shipments (including positive mentions of Amazon Shipping) to long collection delays or damaged packaging. If you value consistent returns and responsive customer support, be aware of these recurring issues; if you prioritise fit or trend-led styles, some reviewers still found satisfactory items.
Examples from available reviews (Dec 2022 – Feb 2026).
Returned items received over 14 days ago without refund or replies.
“You’ve had my returned goods for over 14 days, no refund, no reply to my emails.”
Delayed return label took weeks; issue only resolved after public review.
“Update, tezenis contacted me immediately and sent me on a return label.”
Reports extremely poor quality; seams break within days.
“Extremely poor quality of bras and panties, seams break and threads pull after just a few days.”
Shopper enjoyed a user-friendly site, trendy selection and fast refunds.
“What really stood out to me was their fast refund process”
Frequent reports of delayed or missing refunds and return labels; occasional fast deliveries but return handling appears inconsistent across cases.
Several reviewers report items feeling poor value after quick wear or thin fabrics; a few call quality acceptable for mass‑market pricing.
Multiple complaints about website and account problems (login errors, site crashes, search/navigation failures) that hinder ordering and returns.
Product reports are mixed: some buyers praise fit and natural‑fibre pieces, while others cite seams breaking, see‑through fabric and poor durability.
Many reviewers report no reply or slow email support when seeking refunds or returns; a minority describe prompt responses after public complaints.
Overall impressions lean negative primarily due to return and support failures, though some customers note good fits and timely deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Package damaged in transit; only eight of fifteen items received and complaint unresolved.
“Inside I only find 8 out of 15 products ordered.”
Customer service refused to change postcode despite prompt contact after ordering.
“it is not possible to modify any information after 15 minutes upon completing the purchase.”
Store manager was rude and refused to help with an exchange.
“The store manager was extremely rude and completely unhelpful.”
Items were crumpled inside packaging, ruining a gift despite decent material.
“simply dumped in the paper packaging like crumpled paper”
Viscose merino tops are scratchy, lose shape and sizing is inconsistent.
“The material for the Tezenis viscose merino wool tops are harsher and scratchier”
Pyjamas shipped in a torn paper bag with holes; previous orders had missing items.
“Bag arrived torn down one side and two holes on the other side.”
Accuses Black Friday prices being inflated and incorrect package price labels.
“Black Friday sale SCAM.”
Items arrived on time and fit well despite packaging holes.
“items as described.”
New hard plastic care labels irritate skin and ruin comfort.
“The new labels are awful.”
Store refused advertised discount and staff were rude, disappointing service.
“She refused to give me money back”
Items were oversized and customer service refused to honour a replacement discount.
“the products were oversized and I needed a different size.”
Returned items received over 14 days ago without refund or replies.
“You’ve had my returned goods for over 14 days, no refund, no reply to my emails.”
Product was good but customer service refused request and closed case.
“The product is great, but the customer service is awful.”
Reviewer is not satisfied with the customer service.
“Not satisfied with the customer service.”
Longtime customer reports poorer quality, crop-top styles, and broken online shop.
“Not possible to buy a simple top, which is normal length!!!”
Found a well-fitting underwired bra, despite damaged packaging.
“they fit perfectly!”
Reports extremely poor quality; seams break within days.
“Extremely poor quality of bras and panties, seams break and threads pull after just a few days.”
Claims a month-long refund delay, account login issues and calls it a scam.
“I've been waiting for my refund for over one month”
Waiting for a return label; account login and pending order issues.
“I am trying to return but still waiting for my return label.”
Delayed return label took weeks; issue only resolved after public review.
“Update, tezenis contacted me immediately and sent me on a return label.”
Pyjama pants were thin, see-through, and possibly not cotton.
“The pants are thin, see-through, and feel far below the standard”
Initially reported no delivery update but later found package delivered.
“The package was indeed delivered timely, perhaps I couldn't find the right tracking details.”
Alleges being scammed, lost $117 and received suspicious shipping messages.
“just lost 117 USD”
Parcel arrived very quickly via Amazon Shipping; reviewer will order again.
“The delivery with Amazon Shipping is exceptional, fast”
Trying for a month to get a return label but customer service unhelpful.
“I am trying to return an order for a month but i cannot get a return label”
Terrible in-store collection, long delay, poor packaging and low quality.
“it took 21 days to collect”
Bought tights that were very poor quality; only delivery was quick.
“Complete waste of £30.”
Package arrived open with missing and damaged items; no replies to contact.
“The package was left open in my mail box, one item being missing, the other damaged.”
Return not approved despite arriving; waiting for refund and explanation.
“I sent it back exactly how it arrived to me in perfect condition.”
Orders sent quickly and returns were smooth with label included.
“The label was already inside the package, all I had to do was fill out the form online”
Reviewer says returns impossible because company won't send return labels.
“they don't send the label.”
I recently purchased some items from Tezenis, an Italian style underwear and apparel brand. I must say, I was thoroughly impressed with the selection they offered. The new collection is trendy and fashionable, perfect for any occasion.
The assortment of styles available made it easy to find something that fit my personal taste. They had everything from basic lingerie sets to bold statement pieces that really caught my eye. I found the website very user-friendly and enjoyed browsing through all their options.
What really stood out to me was their fast refund process in case something didn't fit as expected or if there was a problem with the item received. This gave me peace of mind when making a purchase online knowing that returns are not going to be much of a hassle.
Overall, I am extremely happy with my experience shopping at Tezenis. Their on-trend styles and easy-to-navigate website make them stand out among other retailers in this market segment.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tezenis is an Italian fashion retailer specialising in underwear, loungewear and casual apparel, with both physical stores and online shops across multiple countries. The brand offers trend-led basics and seasonally updated collections at mass‑market price points. Consumers researching Tezenis commonly look for information on sizing, product durability, delivery speed and return handling.