Reviews Analysed
21
We Collect & Analyse Reviews
Tezenis
Experiences & Reviews
Tezenis is an Italian fashion retailer specialising in underwear, loungewear and casual apparel, with both physical stores and online shops across multiple countries. The brand offers trend-led basics and seasonally updated collections at mass‑market price points. Consumers researching Tezenis commonly look for information on sizing, product durability, delivery speed and return handling.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
11d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Frequent reports of delayed or missing refunds and return labels; occasional fast deliveries but return handling appears inconsistent across cases.
Share
Weak
25%
💰
Value for money
Several reviewers report items feeling poor value after quick wear or thin fabrics; a few call quality acceptable for mass‑market pricing.
Share
Weak
4%
⚡
User experience
Multiple complaints about website and account problems (login errors, site crashes, search/navigation failures) that hinder ordering and returns.
Share
Weak
10%
🔧
Product quality
Product reports are mixed: some buyers praise fit and natural‑fibre pieces, while others cite seams breaking, see‑through fabric and poor durability.
Share
Mixed
14%
📞
Communication
Many reviewers report no reply or slow email support when seeking refunds or returns; a minority describe prompt responses after public complaints.
Share
Weak
17%
⭐
Overall experience
Overall impressions lean negative primarily due to return and support failures, though some customers note good fits and timely deliveries.
Share
Weak
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
had my returned goods for over 14 days, no refund, no reply to my emails.
"@TezenisOfficial I’m very disappointed. You’ve had my returned goods for over 14 days, no refund, no reply to my emails. Many rev..."
Jess
Trustpilot
Sep 30, 2025
Featured for: Unreturned goods; no replies
Extremely Bad Customer Service
"I am trying to return an order since the 29th of December but still waiting for my return label. The order is worth around €75 Ive reached out to them..."
Lisa
Trustpilot
Sep 30, 2025
Featured for: Return resolved after public complaint
Extremely poor quality of bras and…
"Extremely poor quality of bras and panties, sea..."
Elsa
Trustpilot
Sep 30, 2025
Featured for: Poor quality bras; seams broke
A Pleasant Shopping Experience at Tezenis
"I recently purchased some items from Tezenis, an Italian style underwear and apparel brand. I must say, I was thoroughly impressed with the selection they offered. The new collection is trendy and fashionable, perfect for any occasion. The assortment of styles available made it easy to find something that fit my personal taste. They had everything from basic lingerie sets to bold statement pieces that really caught my eye. I found the website very user-friendly and enjoyed browsing through all their options. What really stood out to me was their fast refund process in case something didn't fit as expected or if there was a problem with the item received. This gave me peace of mind when making a purchase online knowing that returns are not going to be much of a hassle. Overall, I am extremely happy with my experience shopping at Tezenis. Their on-trend styles and easy-to-navigate website make them stand out among other retailers in this market segment."
Camron Schuster
Collected.reviews
Dec 08, 2022
Featured for: Positive site use; easy refund mention
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jess
trustpilot.com
Sep 30, 2025
had my returned goods for over 14 days, no refund, no reply to my emails.
@TezenisOfficial I’m very disappointed. You’ve had my returned goods for over 14 days, no refund, no reply to my emails. Many rev...
B
Bo
trustpilot.com
Sep 30, 2025
customer service unhelpful
The product is great, but the customer service is awful. I've made a mistake not ordering the 2 free items and I only realised when I received the ord...
F
Fatih Saçan
trustpilot.com
Sep 30, 2025
Not satisfied with the customer service.
Not satisfied with t...
J
Julia Don
trustpilot.com
Sep 30, 2025
I used to love tezenis
I used to love tezenis, I've bought lots of clothes from them over the years. Since 2 years however it goes down. Not possible to buy a simple top, wh...
R
Rosie Rotibi
trustpilot.com
Sep 30, 2025
Great fit
I have spent a long, long time searching for an unlined, underwired bra made from a natural fibre that is also in my size and I finally found an optio...
E
Elsa
trustpilot.com
Sep 30, 2025
Extremely poor quality of bras and…
Extremely poor quality of bras and panties, sea...
O
Oana Manaila
trustpilot.com
Sep 30, 2025
It is the worst experience ever
It is the worst experience ever. They are making fun of people and they are a scam. I've been waiting for my refund for over one month after over one...
n
noodle
trustpilot.com
Sep 30, 2025
I am trying to return an order since…
I am trying to return but still waiting for my return label. The order is worth around £125 Can’t log into accou...
L
Lisa
trustpilot.com
Sep 30, 2025
Extremely Bad Customer Service
I am trying to return an order since the 29th of December but still waiting for my return label. The order is worth around €75 Ive reached out to them...
G
Ginny
trustpilot.com
Sep 30, 2025
Terrible quality - don't buy pyjamas!
I recently purchased a pair of pyjamas and was deeply disappointed with the quality. The pants are thin, see-through, and feel far below the standard...
m
makoto
trustpilot.com
Sep 30, 2025
3 Weeks without Delivery Update
Ordered back on Dec 3 when Black Friday deals were still going on. Haven't received an update yet and the customer support email doesn't seem to worki...
A
Anders Hansen
trustpilot.com
Sep 30, 2025
TEZENIS SCAMS
BELOW IS MY EXPERIENCE BY SURFING AND FINDING TEZENIS ON THE WEB, APPARENTLY IT SEND ME IN LOOP TO A SCAM , 1 ONE YEAR IS PASSED AND NOTHING JUST LOST...
M
Michele Nava
trustpilot.com
Sep 30, 2025
What a great surprise!!
What a great surprise!! I ordered on friday the 20th of Dec already knowing I would receive my parcel after Xmas and instead... I received it the day...
A
Anna O.
trustpilot.com
Sep 30, 2025
Return of order
I am trying to return an order for a month but i cannot get a return label (there wasnt one in the package). Company’s representative...
d
daniela slavova
trustpilot.com
Sep 30, 2025
Worst online shopping in my history
Worst online shopping in my history, never step again in that shop... I order items from the next town which is 40 minutes with a car from the mall in...
L
Lemony
trustpilot.com
Sep 30, 2025
Oh dear
Oh dear. Why didn’t I read these reviews. Bought some tights and, honestly, have ne...
C
Carina Estévez
trustpilot.com
Sep 30, 2025
Inexistent customer support
I ordered 2 items back in August. The package was left open in my mail box, one item being missing, the other damaged. I contacted Tezenis twice but t...
L
Laura
trustpilot.com
Sep 30, 2025
Nie wieder
Nie wieder! I sent back an article since it was too small… I‘m still waiting for an explanation why it wasn’t approved! I sent it back exactly how it...
E
Elizaveta B
trustpilot.com
Sep 30, 2025
Not sure why reviews are so bad
I had a brilliant experience with two recent orders from Tezenis UK. Both orders were sent quickly with the Royal mail 24h service. The quality is oka...
M
Maria João Soares
trustpilot.com
Sep 30, 2025
Impossible to return.
Impossible to return. I recommend everyone not to buy products from Tezenis online. They make it impossible to retur...
Conclusion
Reviews show a pattern of inconsistent customer service and return handling: multiple customers report missing return labels, long refund delays and little or no email response. Product feedback is mixed — some buyers praise fit and specific items (for example a cotton balconette bra), while others report thin or quickly worn fabrics and broken seams. Delivery experiences vary from fast, tracked shipments (including positive mentions of Amazon Shipping) to long collection delays or damaged packaging. If you value consistent returns and responsive customer support, be aware of these recurring issues; if you prioritise fit or trend-led styles, some reviewers still found satisfactory items.