Reviews often praise product performance and spa treatments, with many saying skin looks more hydrated and visibly improved. Several customers single out specific consultants and mention quick exchanges. A sizable group describe patchy or missing support, including ignored emails and refusal to help with faulty items. A smaller number mention packaging issues and low fill levels on arrival.
Examples from available reviews (Mar 2022 – Mar 2026).
Experienced customs fees but customer service resolved the issue professionally.
“TEMPLESPA team responded to my feedback promptly and handled the customs matter in a highly professional manner.”
Products arrived damaged and caused a rash; customer support refused responsibility.
“caused me a serious rash after just two applications”
No response to multiple emails about a faulty pump, putting reviewer off.
“Their Customer Service is zero.”
Products made a huge positive difference to my skin.
“These are simply exceptional products which have made a huge difference to my skin.”
Service feedback splits sharply. Many reviewers describe helpful, personal support, fast exchanges, and guidance from consultants. Another prominent group reports slow or no replies, refusal to address faults, and claims of misleading information.
Some reviewers point to underfilled tubes and nearly empty gifted jars as clear value problems. Others feel the price is fair because they see results they describe as improved hydration and radiance.
Spa treatments and at-home routines draw steady praise for relaxation and visible changes in skin. A very small number share negative non-product experiences, such as an unpleasant recruitment interview.
Many reviews report quick improvements in firmness, hydration, and skin radiance. A minority describe major issues, including damaged deliveries, irritation, blocked dispensers, or underfilled packaging.
Several customers say emails went unanswered and sample requests were not returned. Others describe the opposite when they called, with problems resolved once staff stepped in.
Overall feedback is split between strong satisfaction with product results and repeated frustration with after-sales help. Product performance drives repeat purchases, while unresolved service or packaging problems put some customers off.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Experienced customs fees but customer service resolved the issue professionally.
“TEMPLESPA team responded to my feedback promptly and handled the customs matter in a highly professional manner.”
Products arrived damaged and caused a rash; customer support refused responsibility.
“caused me a serious rash after just two applications”
Truffle serum visibly improved firmness and hydration within days.
“I have used this now for 6 days and can see and feel the difference”
Spa facial transformed skin, leaving it glowing and younger-looking.
“my skin was glowy, looked younger and just felt amazing.”
Company called, apologised and resolved the missing mail issue satisfactorily.
“They couldn’t have been more helpful”
Enjoyed a back and neck massage and would recommend it.
“Really enjoyed a back & neck massage”
Products made a huge positive difference to my skin.
“These are simply exceptional products which have made a huge difference to my skin.”
Spa products felt uniquely relaxing and prompted an online purchase.
“These products made me feel like I was walking on air in a cloud”
Product is lovely but poor customer service stopped repeat purchases.
“customer service is rubbish!”
Loves products but hasn't received replies to sample requests by email.
“I have emailed again but never receive a email back.”
Liked most products but fragrance fades and SPF tube looked underfilled.
“the tube is about half full.”
Spray bottle blocked and customer service refused to help because it was a gift.
“Their response? As it was a gift to complain to the company that gave it to me.”
Starter pack delivered noticeable hydration and improved skin radiance quickly.
“After just a few uses, my face and neck feel significantly more hydrated and plump.”
Gifted cream was mostly empty and customer service was unhelpful.
“it was only 1/5 full.”
Consistently uses Temple Spa and praises consultant Helen's excellent service.
“Helen Lane, my consultant gives excellent service and recommendations”
Products and packaging are fabulous and have improved the reviewer's skin.
“By far the nicest products I have ever used on my face”
Initially poor response to a product issue, but later resolved satisfactorily.
“Pretty disappointed with their customer service and lack of/slow response.”
Received free samples and excellent help which improved dry skin noticeably.
“INCREDIBLE customer service!”
Alleges dishonest rep and head office misled about stock and delivery.
“Dishonest company and employees”
Had a very unpleasant and unprofessional interview experience with senior staff.
“sat through the most awkward, horrible interview of my life.”
No response to multiple emails about a faulty pump, putting reviewer off.
“Their Customer Service is zero.”
Website is inaccessible to screen readers despite repeated complaints.
“I would highly recommend avoiding Temple spa if you need an accessible website.”
Customer service promptly exchanged items that did not suit skin.
“Can't fault Customer Services, who were really helpful and quickly exchanged them for me.”
Personal, friendly service from consultant and easy product exchange.
“The service was personal and friendly and my order arrived on time.”
Long-term customer praises products, service and gift suitability.
“absolutely love their products, service and packaging!”
Temple Spa is an exceptional beauty and skincare brand that offers luxurious spa treatments for the body and face. I recently purchased their range of products online, and I am absolutely blown away by the quality of their offerings.
The first thing that stood out to me was their commitment to natural ingredients. All of their products are made with high-quality botanicals, essential oils, and plant extracts that nourish and soothe the skin. Additionally, they offer a wide variety of options for different skin types so you can find the perfect product tailored to your needs.
One particular product that really impressed me was their Trufflelixir Serum - it left my skin feeling soft, hydrated, and radiant after just one use! It's also worth mentioning that all of Temple Spa's packaging is gorgeous and feels quite luxurious.
But what sets Temple Spa apart from other brands is its attention to detail in creating a complete at-home spa experience. They offer instructional videos on how to use each product properly (which was extremely helpful for someone like me who isn't exactly a skincare expert) as well as tips for relaxation techniques during application.
Overall, my experience with Temple Spa has been beyond exceptional; from website ease-of-use through checkout all aspects have been truly enjoyable. Their products deliver everything they promise plus some very pleasant add-ons along way like complimentary samples inside your order which makes shopping feel very personalized!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Temple Spa is a British skincare and spa brand selling face and body products. It supplies items through its online shop and to professional spa locations. The brand also offers consultant-led services and in-person treatments carried out by trained therapists. Customers can reach the company by phone and email about orders, consultations, and aftercare.