Reviews indicate that Temple Spa products are frequently praised for texture, scent and visible skincare results, and many customers value consultant advice and spa treatments. However, a recurring theme is inconsistent post‑purchase service: several reviewers report slow or unhelpful responses, issues with reps or order fulfilment, and concerns about apparent underfilled containers. Website accessibility was flagged by at least one customer as a barrier, and a number of reviewers recommend requesting samples before committing. Potential buyers may wish to check sample availability, review return and exchange policies, and confirm order/stock procedures with a consultant before purchasing.
Examples from available reviews (Mar 2022 – Feb 2026).
High-quality, natural products created a luxurious at-home spa experience.
“Trufflelixir Serum - it left my skin feeling soft, hydrated, and radiant after just one use!”
Alleges dishonest rep and head office misled about stock and delivery.
“Dishonest company and employees”
Website is inaccessible to screen readers despite repeated complaints.
“I would highly recommend avoiding Temple spa if you need an accessible website.”
Gifted cream was mostly empty and customer service was unhelpful.
“it was only 1/5 full.”
Many reviewers praise consultants, massages and in‑person treatments, while a notable minority report poor handling of complaints and disappointing follow‑up.
Opinions split: some consider the range worth treating yourself, but several reviewers cite misleading packaging or underfilled containers and poor value.
A few reviewers report easy online checkout, but others highlight serious website accessibility problems affecting screen‑reader users.
Most feedback praises textures, scents and visible skin benefits, though complaints include fragrance fading, reactions and apparent underfilled packaging.
Some customers describe prompt, helpful exchanges and replacements; others report unanswered emails, slow replies or confusing responses from reps/head office.
Many reviewers report positive skin results and enjoyable packaging; a sizeable group report order, service or rep issues that harmed their experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Experienced customs fees but customer service resolved the issue professionally.
“TEMPLESPA team responded to my feedback promptly and handled the customs matter in a highly professional manner.”
Products arrived damaged and caused a rash; customer support refused responsibility.
“caused me a serious rash after just two applications”
Truffle serum visibly improved firmness and hydration within days.
“I have used this now for 6 days and can see and feel the difference”
Spa facial transformed skin, leaving it glowing and younger-looking.
“my skin was glowy, looked younger and just felt amazing.”
Company called, apologised and resolved the missing mail issue satisfactorily.
“They couldn’t have been more helpful”
Enjoyed a back and neck massage and would recommend it.
“Really enjoyed a back & neck massage”
Products made a huge positive difference to my skin.
“These are simply exceptional products which have made a huge difference to my skin.”
Spa products felt uniquely relaxing and prompted an online purchase.
“These products made me feel like I was walking on air in a cloud”
Product is lovely but poor customer service stopped repeat purchases.
“customer service is rubbish!”
Loves products but hasn't received replies to sample requests by email.
“I have emailed again but never receive a email back.”
Liked most products but fragrance fades and SPF tube looked underfilled.
“the tube is about half full.”
Spray bottle blocked and customer service refused to help because it was a gift.
“Their response? As it was a gift to complain to the company that gave it to me.”
Starter pack delivered noticeable hydration and improved skin radiance quickly.
“After just a few uses, my face and neck feel significantly more hydrated and plump.”
Gifted cream was mostly empty and customer service was unhelpful.
“it was only 1/5 full.”
Consistently uses Temple Spa and praises consultant Helen's excellent service.
“Helen Lane, my consultant gives excellent service and recommendations”
Products and packaging are fabulous and have improved the reviewer's skin.
“By far the nicest products I have ever used on my face”
Initially poor response to a product issue, but later resolved satisfactorily.
“Pretty disappointed with their customer service and lack of/slow response.”
Received free samples and excellent help which improved dry skin noticeably.
“INCREDIBLE customer service!”
Alleges dishonest rep and head office misled about stock and delivery.
“Dishonest company and employees”
Had a very unpleasant and unprofessional interview experience with senior staff.
“sat through the most awkward, horrible interview of my life.”
No response to multiple emails about a faulty pump, putting reviewer off.
“Their Customer Service is zero.”
Website is inaccessible to screen readers despite repeated complaints.
“I would highly recommend avoiding Temple spa if you need an accessible website.”
Customer service promptly exchanged items that did not suit skin.
“Can't fault Customer Services, who were really helpful and quickly exchanged them for me.”
Personal, friendly service from consultant and easy product exchange.
“The service was personal and friendly and my order arrived on time.”
Long-term customer praises products, service and gift suitability.
“absolutely love their products, service and packaging!”
Temple Spa is an exceptional beauty and skincare brand that offers luxurious spa treatments for the body and face. I recently purchased their range of products online, and I am absolutely blown away by the quality of their offerings.
The first thing that stood out to me was their commitment to natural ingredients. All of their products are made with high-quality botanicals, essential oils, and plant extracts that nourish and soothe the skin. Additionally, they offer a wide variety of options for different skin types so you can find the perfect product tailored to your needs.
One particular product that really impressed me was their Trufflelixir Serum - it left my skin feeling soft, hydrated, and radiant after just one use! It's also worth mentioning that all of Temple Spa's packaging is gorgeous and feels quite luxurious.
But what sets Temple Spa apart from other brands is its attention to detail in creating a complete at-home spa experience. They offer instructional videos on how to use each product properly (which was extremely helpful for someone like me who isn't exactly a skincare expert) as well as tips for relaxation techniques during application.
Overall, my experience with Temple Spa has been beyond exceptional; from website ease-of-use through checkout all aspects have been truly enjoyable. Their products deliver everything they promise plus some very pleasant add-ons along way like complimentary samples inside your order which makes shopping feel very personalized!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Temple Spa is a UK skincare and spa brand offering beauty and wellness products such as serums, body oils and spa treatments. It sells through spas, independent consultants and online channels. Shoppers commonly search for product performance, consultant support, ordering and returns information when evaluating Temple Spa.