Reviews Analysed
21
We Collect & Analyse Reviews
Temple Spa
Experiences & Reviews
Temple Spa is a UK skincare and spa brand offering beauty and wellness products such as serums, body oils and spa treatments. It sells through spas, independent consultants and online channels. Shoppers commonly search for product performance, consultant support, ordering and returns information when evaluating Temple Spa.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
24d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Many reviewers praise consultants, massages and in‑person treatments, while a notable minority report poor handling of complaints and disappointing follow‑up.
Share
Mixed
17%
💰
Value for money
Opinions split: some consider the range worth treating yourself, but several reviewers cite misleading packaging or underfilled containers and poor value.
Share
Weak
4%
⚡
User experience
A few reviewers report easy online checkout, but others highlight serious website accessibility problems affecting screen‑reader users.
Share
Mixed
3%
🔧
Product quality
Most feedback praises textures, scents and visible skin benefits, though complaints include fragrance fading, reactions and apparent underfilled packaging.
Share
Mixed
29%
📞
Communication
Some customers describe prompt, helpful exchanges and replacements; others report unanswered emails, slow replies or confusing responses from reps/head office.
Share
Mixed
17%
⭐
Overall experience
Many reviewers report positive skin results and enjoyable packaging; a sizeable group report order, service or rep issues that harmed their experience.
Share
Mixed
30%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
A Luxurious At-Home Experience With Stunning Results
"Temple Spa is an exceptional beauty and skincare brand that offers luxurious spa treatments for the body and face. I recently purchased their range of products online, and I am absolutely blown away by the quality of their offerings. The first thing that stood out to me was their commitment to natural ingredients. All of their products are made with high-quality botanicals, essential oils, and plant extracts that nourish and soothe the skin. Additionally, they offer a wide variety of options for different skin types so you can find the perfect product tailored to your needs. One particular product that really impressed me was their Trufflelixir Serum - it left my skin feeling soft, hydrated, and radiant after just one use! It's also worth mentioning that all of Temple Spa's packaging is gorgeous and feels quite luxurious. But what sets Temple Spa apart from other brands is its attention to detail in creating a complete at-home spa experience. They offer instructional videos on how to use each product properly (which was extremely helpful for someone like me who isn't exactly a skincare expert) as well as tips for relaxation techniques during application. Overall, my experience with Temple Spa has been beyond exceptional; from website ease-of-use through checkout all aspects have been truly enjoyable. Their products deliver everything they promise plus some very pleasant add-ons along way like complimentary samples inside your order which makes shopping feel very personalized!"
Mueller
Collected.reviews
Mar 28, 2022
Featured for: Positive product, UX and samples
Dishonest company and employees
"Dishonest company and employees I really like the products however I will be finding alternative skin care now The reason for this is the way this com..."
Mrs rosanna willis
Trustpilot
Sep 30, 2025
Featured for: Complaint about rep and stock
The least accessible website I've ever used
"I would highly recommend avoiding Temple spa if you need an accessible website. This is a company with brilliant values and beautiful products, but un..."
Lyndall Bywater
Trustpilot
Sep 30, 2025
Featured for: Website accessibility complaint
Poor value for money and customer service
"I was gifted a face cream product and when I was finally able to get into it it was only 1/5 full. The size of the outer pot was very misleading. Insi..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: Packaging/quantity and value complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sharon Ivins
trustpilot.com
Sep 30, 2025
Neck & back massage
Really enjoyed a back & neck...
S
S F
trustpilot.com
Sep 30, 2025
These are simply exceptional products…
These are simply exceptional products which have ma...
C
Caroline Christian
trustpilot.com
Sep 30, 2025
Heavenly
I had temple spa products when I had a spa day and wow these products are beautiful relaxing and no like any other spa products I have ever experi...
J
Jane
trustpilot.com
Sep 30, 2025
Products are lovely
Products are lovely, expensive but well worth treating your self, would not buy again because the customer service is rubbish! Emailed them with a pro...
A
Astras
trustpilot.com
Sep 30, 2025
Hi temple spa
Hi temple spa, I’ve recently bought product from online and from my spa trips and wow, 5* temple spa. Where do I begin. I mostly use the face and body...
L
Liz Griffin
trustpilot.com
Sep 30, 2025
I ordered a few items
I ordered a few items. I like the drift away massage/ bath oil. I like the windows of the soul eye cream a lot. The joy-full body spray is ok, but the...
S
Sharon Mallinson
trustpilot.com
Sep 30, 2025
Dreadful customer service
I am given a Christmas present gift pack of Temple Spa products every year by a very large company who clearly buy a lot! I love the product. It is in...
L
Liz
trustpilot.com
Sep 30, 2025
I recently tried the Temple Spa starter…
I recently tried the Temple Spa starter pack, and I am thrilled with the results! After just a few uses, my face and neck feel significantly more hydr...
C
Consumer
trustpilot.com
Sep 30, 2025
Poor value for money and customer service
I was gifted a face cream product and when I was finally able to get into it it was only 1/5 full. The size of the outer pot was very misleading. Insi...
H
Hazel Lee
trustpilot.com
Sep 30, 2025
Temple Spa are my ‘go to’ products…
Temple Spa are my ‘go to’ products every time and the Truffle range is especially divine. Helen Lane, my cons...
J
Joanna Lee
trustpilot.com
Sep 30, 2025
Wonderful products
Keep up the good work temple spa! These products are fabulous,the packaging is stunning,the products are even more stunning,they've completely changed...
N
NK
trustpilot.com
Sep 30, 2025
Poor customer service when faced with an issue
First time using their products which were highly recommended. Unfortunately the product I purchased (Purification deep cleansing clay mask) did not a...
G
Genny May
trustpilot.com
Sep 30, 2025
INCREDIBLE customer service
INCREDIBLE customer service! I put out a plea for help regarding my dry skin due to working outside with livestock and after a small sample package th...
M
Mrs rosanna willis
trustpilot.com
Sep 30, 2025
Dishonest company and employees
Dishonest company and employees I really like the products however I will be finding alternative skin care now The reason for this is the way this com...
D
Daniel
trustpilot.com
Sep 30, 2025
Temple Spa are awful
I'm leaving this review here because I feel it's important temple spa know what a horrible interview experience I had recently with the senior bloke w...
C
Claire Archbell
trustpilot.com
Sep 30, 2025
Customer Service is Zero
I have sent three emails to Templespa asking for help with a faulty pump on my shower gel with no response at all. Not even to say they couldn't help...
L
Lyndall Bywater
trustpilot.com
Sep 30, 2025
The least accessible website I've ever used
I would highly recommend avoiding Temple spa if you need an accessible website. This is a company with brilliant values and beautiful products, but un...
S
Sharon G
trustpilot.com
Sep 30, 2025
Great customer service
I ordered several items, but unfortunately they didn't suit my skin. Can't faul...
U
USHA GOGNA
trustpilot.com
Sep 30, 2025
Temple Spa Natural Luxury
I recently purchased Temple Spa products through one of their lovely consultants Jeanne Khoo. The service was personal and friendly and my order arriv...
J
Jodi Luke
trustpilot.com
Sep 30, 2025
Indulge yourself and your loved ones
Was introduced to Temple Spa’s products over 10 years ago, absolutely love their products, service and packaging! Not only do they ensure they stay up...
Conclusion
Reviews indicate that Temple Spa products are frequently praised for texture, scent and visible skincare results, and many customers value consultant advice and spa treatments. However, a recurring theme is inconsistent post‑purchase service: several reviewers report slow or unhelpful responses, issues with reps or order fulfilment, and concerns about apparent underfilled containers. Website accessibility was flagged by at least one customer as a barrier, and a number of reviewers recommend requesting samples before committing. Potential buyers may wish to check sample availability, review return and exchange policies, and confirm order/stock procedures with a consultant before purchasing.