Reviews show a split picture: many customers received genuine electronics at notable discounts, often after waiting one to two weeks. At the same time a consistent set of complaints describes delayed or missing deliveries, slow refunds and poor customer support. Several buyers recommend using payment methods with buyer protection (for example PayPal or a credit card) and expecting longer international shipping. Consumers considering Tecobuy should weigh potential savings against possible after‑sales and delivery risks.
Examples from available reviews (May 2021 – Feb 2026).
Nintendo Switch never arrived and refund required bank intervention.
“I had to contact my bank until they actually gave me the money back”
Phone developed multiple faults and warranty repairs were slow and inadequate.
“Only after a few months the headphones jack stopped working”
Device arrived DOA but after-sales handled return and refund well.
“Arrived within a couple of weeks - did not work at all.”
Got a brand new Samsung S21 Ultra at a large saving despite slow dispatch.
“I got a brand new unopened and perfectly operating Samsung S21 Ultra 5G for £730!”
Delivery and after‑sales vary widely: many customers received items or refunds, but numerous reports cite delays and non‑deliveries.
Many buyers report substantial savings and genuine items at low prices; a small number felt low price did not equate to long‑term value.
Tracking and website issues are common: unclear tracking updates and occasional site reliability problems caused anxiety for several buyers.
Most reviewers received genuine, working products, though a notable minority reported dead‑on‑arrival or defective units requiring returns.
Customer support experiences are mixed; while some praise responsive after‑sales, many describe slow or unhelpful replies and disputed refunds.
Customer accounts are polarised: many positive purchases and savings, but a substantial group report scams, non‑delivery or unresolved refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
S21 Ultra was a faulty Chinese version and 5G functionality did not work.
“worst thing faulty phone, Chinese version, 5G doesn't work”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tecobuy was an online retailer known for listing consumer electronics, cameras and accessories via an e‑commerce site. It offered discounted branded devices and sold to private customers across borders. Information seekers typically look for ordering, shipping and warranty details when researching Tecobuy.