Customers often praise the glasses for their design, comfort, and overall quality. Many reviews also describe problems with order handling, returns, and refund processing. Some reviewers point to helpful staff and effective aftercare in specific cases. Overall, feedback splits between high product satisfaction and weak after-sales processes.
Examples from available reviews (Mar 2023 – Mar 2026).
Received the wrong item and had no response from customer service.
“Absolutely shocking customer service.”
Return exceeded legal timeframe and refund processed only after complaint.
“Taylor Morris are now in breach of these regulations.”
Amazing glasses and excellent customer service; reviewer will buy again.
“Amazing glasses, amazing customer service.”
High-quality, stylish sustainable sunglasses arrived well packaged and met expectations.
“I am thoroughly impressed with the quality and style.”
Many reviews describe breakdowns in order management and returns. Multiple customers mention long refund delays, missing updates, and orders that could not be found. A smaller group reports quick fixes from named staff members or aftercare teams.
Positive feedback ties value to build quality and distinctive design. Some reviewers say the quality is strong enough to buy again or recommend. For those hit by refund delays and return issues, these problems lower the sense of value.
Several customers mention quick delivery, an easy fit, and strong first impressions. Others report slow dispatch for prescription orders and weak follow-up after returns. This leaves a mix of smooth purchases and frustrating post-purchase experiences.
Most reviews highlight stylish, comfortable frames with a solid finish. Reviewers also note designer styling and careful packaging. A small number mention faults on arrival that needed repair or replacement.
Complaints often focus on no replies and poor updates during returns and refunds. Several reviewers describe unanswered cancellation requests or missing status information. Fewer reviews praise knowledgeable staff who stepped in and resolved problems directly.
Overall, reviews praise the product but repeatedly point to weak after-sales support. Feedback tends to split between high-satisfaction purchases and low-scoring post-sale issues. The gap between frame praise and service criticism drives the overall sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received the wrong item and had no response from customer service.
“Absolutely shocking customer service.”
Aftercare resolved a slight issue and the service was excellent.
“the aftercare was unbelievably good.”
Returned glasses but received no updates and customer service was poor.
“their customer service is poor to say the least.”
Return exceeded legal timeframe and refund processed only after complaint.
“Taylor Morris are now in breach of these regulations.”
Faulty item with a problematic returns process and long refund wait.
“it would take 30 days to process the refund.”
Order could not be located and there was no response to cancellation.
“the customer service is atrocious.”
Prescription sunglasses took three weeks to dispatch and service was poor.
“Takes 3 weeks to send out a prescription pair of sunglasses”
Staff corrected a wrong delivery address and ensured the gift arrived.
“Matt got everything sorted for me”
Repeated poor customer service and disorganised returns with delayed refunds.
“they tried to only refund me for one”
Good product quality but prolonged returns and significantly delayed refunds.
“I had to chase my refund when 30 days had passed.”
Waited over two weeks for a refund and contested the company's reply.
“I have been waiting over 2 weeks for a refund”
Amazing glasses and excellent customer service; reviewer will buy again.
“Amazing glasses, amazing customer service.”
Unique designer-style frames that are comfortable to wear.
“The designs are unique and glasses are comfortable to wear.”
High-quality, stylish frames with sustainable packaging and a case suggestion.
“Excellent quality, unique frames!”
The reviewer says they love their sunglasses.
“Love my sunglasses”
Quick delivery and a great product resulted in a very good experience.
“quick delivery and great product!”
An initial fault was quickly rectified by Taylor Morris staff.
“Taylor Morris quickly rectified the situation by fixing them.”
Very pleased with the stylish frames and their detailed finish.
“So, so happy with my stunning Sidney’s!”
Helpful staff and great sunglasses; reviewer would recommend and repurchase.
“The sunglasses are fantastic”
Helpful, knowledgeable staff provided excellent customer service and recommendations.
“Excellent customer service, staff always so helpful and knowledgeable.”
I recently purchased a pair of Taylor Morris eyewear and I must say, I am thoroughly impressed with the quality and style. The British designer brand definitely lives up to its promise of bringing accessible luxury eyewear for discerning global explorers.
The craftsmanship of my sunglasses is impeccable. You can see the attention to detail in every aspect of the product, from the sturdy frame to the crystal-clear lenses that provide excellent UV protection. Not only are they functional but also aesthetically pleasing; these sunglasses complete any outfit, adding a touch of sophistication and elegance.
What stands out about Taylor Morris as a brand is their commitment to sustainable innovation. They use eco-friendly materials in their frames which help reduce their carbon footprint without compromising on design or durability.
Overall, I had an incredibly positive experience purchasing from Taylor Morris London. From browsing through their beautifully curated selection online to receiving my perfectly packaged item, everything just felt right.
If you're looking for high-quality eyewear that's stylish yet sustainable then look no further than Taylor Morris London!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Taylor Morris is an eyewear brand that designs and sells glasses and sunglasses. It offers optical frames in a range of styles and sizes. Customers can buy through the brand’s online store and selected stockists. Product pages usually list frame measurements and care guidance to help with choosing. Contact details and support channels are available for customer questions.