Reviews Analysed
21
We Collect & Analyse Reviews
Taylor Morris
Experiences & Reviews
Taylor Morris is a UK eyewear brand that designs and retails sunglasses and eyewear accessories, primarily via its online store and selected stockists. The company is known to market designer frames and accessories to a consumer audience searching for contemporary styles. This summary aims to help prospective buyers interpret recent customer feedback and common service, delivery and product patterns.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
18d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Customer service reports are inconsistent: many reviews describe delayed or unprocessed returns and poor responsiveness, while a minority cite helpful, prompt aftercare.
Share
Weak
17%
💰
Value for money
Several buyers describe the frames as good value, noting repeat purchases, recommendations and statements such as 'worth buying again' and 'would buy again'.
Share
Strong
9%
⚡
User experience
Shopping experience varies: many reviews praise packaging, design and quick delivery, but some report long dispatch times or frames that didn't suit when tried on.
Share
Strong
12%
🔧
Product quality
Most comments praise build, comfortable fit and distinctive designs; a minority report faults, wrong items or light defects that were sometimes rectified by staff.
Share
Strong
22%
📞
Communication
Communication is frequently criticised for slow or absent replies and tracking problems; several reviews also describe individual staff members who were responsive and helpful.
Share
Weak
17%
⭐
Overall experience
Overall impressions are mixed: many customers praise style and quality, while a substantial portion report negative experiences with returns, refunds and support.
Share
Mixed
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
Luxury Sunglasses Meets Sustainability: A Review of My Experience with Taylor Morris Eyewear
"I recently purchased a pair of Taylor Morris eyewear and I must say, I am thoroughly impressed with the quality and style. The British designer brand definitely lives up to its promise of bringing accessible luxury eyewear for discerning global explorers. The craftsmanship of my sunglasses is impeccable. You can see the attention to detail in every aspect of the product, from the sturdy frame to the crystal-clear lenses that provide excellent UV protection. Not only are they functional but also aesthetically pleasing; these sunglasses complete any outfit, adding a touch of sophistication and elegance. What stands out about Taylor Morris as a brand is their commitment to sustainable innovation. They use eco-friendly materials in their frames which help reduce their carbon footprint without compromising on design or durability. Overall, I had an incredibly positive experience purchasing from Taylor Morris London. From browsing through their beautifully curated selection online to receiving my perfectly packaged item, everything just felt right. If you're looking for high-quality eyewear that's stylish yet sustainable then look no further than Taylor Morris London!"
Humberto
Collected.reviews
Mar 08, 2023
Featured for: Positive product and sustainability praise
Law Breaking Returns Process
"I love the style of their glasses, but sadly, the lenses weren't as dark as I prefer, so I decided to return both pairs I’d ordered. On their website,..."
GG
Trustpilot
Sep 30, 2025
Featured for: Law-breaking returns complaint example
Great Glasses... Poor Returns & Service
"I want to start by saying the glasses are great. They look great, good quality, and the despatch time was good. What really lets them down is the retu..."
Rebecca
Trustpilot
Sep 30, 2025
Featured for: Mixed: good product, poor returns
Fantastic sunglasses and equally…
"Fantastic sunglasses and equally fantastic customer services! I mistakenly entered the wrong delivery address and Matt g..."
Jo Denny
Trustpilot
Sep 30, 2025
Featured for: Strong praise for helpful staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Melanie Ridley
trustpilot.com
Sep 30, 2025
Where are you ?…
I ordered a silver and a gold glasses chain and was sent a black one instead of gold and i have sent multiple emails and messages...
J
Joshua Smith
trustpilot.com
Sep 30, 2025
Great company!
Had a slight issue with a pair I had bought but the aftercare was un...
M
Mark Hughes
trustpilot.com
Sep 30, 2025
Poor
Sadly I wish I had read some of these reviews before ordering. I placed my order and sadly the glasses did not suit. I followed the returns instructio...
G
GG
trustpilot.com
Sep 30, 2025
Law Breaking Returns Process
I love the style of their glasses, but sadly, the lenses weren't as dark as I prefer, so I decided to return both pairs I’d ordered. On their website,...
C
Customer
trustpilot.com
Sep 30, 2025
I don't recommend buying from this…
I wouldn't recommend buying from this website. I ordered glasses that arrived faulty—understandable, as these things happen—but the return process was...
A
Anthony Millet
trustpilot.com
Sep 30, 2025
Gone downhill
Having been a loyal customer for 9 years, I have had enough of Taylor Morris. The glasses are great, but the customer service is atrocious. I ordered...
J
Josh Watkins
trustpilot.com
Sep 30, 2025
Takes 3 weeks to send sunglasses and poor customer service
Takes 3 weeks to send out a prescription pair of sunglasses, shame as glasses are good quality. Customer service is awful and see...
J
Jo Denny
trustpilot.com
Sep 30, 2025
Fantastic sunglasses and equally…
Fantastic sunglasses and equally fantastic customer services! I mistakenly entered the wrong delivery address and Matt g...
K
KG
trustpilot.com
Sep 30, 2025
I really wouldn't recommend this…
I really wouldn't recommend this company. They have really poor customer service and returns organisation. I've had issues with them every time I've o...
R
Rebecca
trustpilot.com
Sep 30, 2025
Great Glasses... Poor Returns & Service
I want to start by saying the glasses are great. They look great, good quality, and the despatch time was good. What really lets them down is the retu...
K
Kevin
trustpilot.com
Sep 30, 2025
Unacceptable refund delay
I have been waiting over 2 weeks for a refund, I know their website states a possible 30 day return wait but I really can't understand why a refund ca...
D
Dean Dijour
trustpilot.com
Sep 30, 2025
Amazing glasses
Amazing glasses, amazing customer service...
A
Arvind Srinivasan
trustpilot.com
Sep 30, 2025
Unique designs
Rank them with the likes of other major designer brands. The designs are u...
H
Helen Claire Lyon
trustpilot.com
Sep 30, 2025
Excellent quality, unique frames!
Excellent quality, unique frames! I absolutely love my zero sunglasses (matt rose tint), I’m always complimented and asked who the brand/designer is....
A
Antonio Pineda Cazares
trustpilot.com
Sep 30, 2025
Love my sunglasses
...
S
Stephanie
trustpilot.com
Sep 30, 2025
Really good experience
Really good experience - quick del...
H
Heather Bailey
trustpilot.com
Sep 30, 2025
Highly recommend brand
First pair had a loose screw but Taylor Morris quickly rectified the situation by fixing them. Had l...
J
JB
trustpilot.com
Sep 30, 2025
The Stunning Sidney ✨
So, so happy with my stunning Sidney’s! The beautiful, Ivory frames are slick and cha...
B
Bill
trustpilot.com
Sep 30, 2025
Excellent experience
Excellent experience. Everyone is so helpful and ready to service you with any query. The su...
D
Daz
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service, staff always so helpful and knowle...
Conclusion
Customer feedback shows Taylor Morris frames are often praised for design, comfort and perceived value; many reviewers describe repeat purchases and compliments. However, a significant cluster of recent reviews report delays, unprocessed returns and slow or absent responses from customer support. Some individual cases show problems were resolved quickly when escalated or when particular staff intervened. If you prioritise design and are confident in a specific frame, reviews suggest buying known styles; if you may need to return items, keep proof of postage and be prepared for slower refund handling. Consider contacting support promptly and retaining tracking information to expedite any dispute.