Customer feedback shows Taylor Morris frames are often praised for design, comfort and perceived value; many reviewers describe repeat purchases and compliments. However, a significant cluster of recent reviews report delays, unprocessed returns and slow or absent responses from customer support. Some individual cases show problems were resolved quickly when escalated or when particular staff intervened. If you prioritise design and are confident in a specific frame, reviews suggest buying known styles; if you may need to return items, keep proof of postage and be prepared for slower refund handling. Consider contacting support promptly and retaining tracking information to expedite any dispute.
Examples from available reviews (Mar 2023 – Feb 2026).
High-quality, stylish sustainable sunglasses arrived well packaged and met expectations.
“I am thoroughly impressed with the quality and style.”
Return exceeded legal timeframe and refund processed only after complaint.
“Taylor Morris are now in breach of these regulations.”
Good product quality but prolonged returns and significantly delayed refunds.
“I had to chase my refund when 30 days had passed.”
Staff corrected a wrong delivery address and ensured the gift arrived.
“Matt got everything sorted for me”
Customer service reports are inconsistent: many reviews describe delayed or unprocessed returns and poor responsiveness, while a minority cite helpful, prompt aftercare.
Several buyers describe the frames as good value, noting repeat purchases, recommendations and statements such as 'worth buying again' and 'would buy again'.
Shopping experience varies: many reviews praise packaging, design and quick delivery, but some report long dispatch times or frames that didn't suit when tried on.
Most comments praise build, comfortable fit and distinctive designs; a minority report faults, wrong items or light defects that were sometimes rectified by staff.
Communication is frequently criticised for slow or absent replies and tracking problems; several reviews also describe individual staff members who were responsive and helpful.
Overall impressions are mixed: many customers praise style and quality, while a substantial portion report negative experiences with returns, refunds and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received the wrong item and had no response from customer service.
“Absolutely shocking customer service.”
Aftercare resolved a slight issue and the service was excellent.
“the aftercare was unbelievably good.”
Returned glasses but received no updates and customer service was poor.
“their customer service is poor to say the least.”
Return exceeded legal timeframe and refund processed only after complaint.
“Taylor Morris are now in breach of these regulations.”
Faulty item with a problematic returns process and long refund wait.
“it would take 30 days to process the refund.”
Order could not be located and there was no response to cancellation.
“the customer service is atrocious.”
Prescription sunglasses took three weeks to dispatch and service was poor.
“Takes 3 weeks to send out a prescription pair of sunglasses”
Staff corrected a wrong delivery address and ensured the gift arrived.
“Matt got everything sorted for me”
Repeated poor customer service and disorganised returns with delayed refunds.
“they tried to only refund me for one”
Good product quality but prolonged returns and significantly delayed refunds.
“I had to chase my refund when 30 days had passed.”
Waited over two weeks for a refund and contested the company's reply.
“I have been waiting over 2 weeks for a refund”
Amazing glasses and excellent customer service; reviewer will buy again.
“Amazing glasses, amazing customer service.”
Unique designer-style frames that are comfortable to wear.
“The designs are unique and glasses are comfortable to wear.”
High-quality, stylish frames with sustainable packaging and a case suggestion.
“Excellent quality, unique frames!”
The reviewer says they love their sunglasses.
“Love my sunglasses”
Quick delivery and a great product resulted in a very good experience.
“quick delivery and great product!”
An initial fault was quickly rectified by Taylor Morris staff.
“Taylor Morris quickly rectified the situation by fixing them.”
Very pleased with the stylish frames and their detailed finish.
“So, so happy with my stunning Sidney’s!”
Helpful staff and great sunglasses; reviewer would recommend and repurchase.
“The sunglasses are fantastic”
Helpful, knowledgeable staff provided excellent customer service and recommendations.
“Excellent customer service, staff always so helpful and knowledgeable.”
I recently purchased a pair of Taylor Morris eyewear and I must say, I am thoroughly impressed with the quality and style. The British designer brand definitely lives up to its promise of bringing accessible luxury eyewear for discerning global explorers.
The craftsmanship of my sunglasses is impeccable. You can see the attention to detail in every aspect of the product, from the sturdy frame to the crystal-clear lenses that provide excellent UV protection. Not only are they functional but also aesthetically pleasing; these sunglasses complete any outfit, adding a touch of sophistication and elegance.
What stands out about Taylor Morris as a brand is their commitment to sustainable innovation. They use eco-friendly materials in their frames which help reduce their carbon footprint without compromising on design or durability.
Overall, I had an incredibly positive experience purchasing from Taylor Morris London. From browsing through their beautifully curated selection online to receiving my perfectly packaged item, everything just felt right.
If you're looking for high-quality eyewear that's stylish yet sustainable then look no further than Taylor Morris London!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Taylor Morris is a UK eyewear brand that designs and retails sunglasses and eyewear accessories, primarily via its online store and selected stockists. The company is known to market designer frames and accessories to a consumer audience searching for contemporary styles. This summary aims to help prospective buyers interpret recent customer feedback and common service, delivery and product patterns.