Reviews are sharply split between very happy buyers and serious complaints. Many customers applaud sturdy construction, attractive finishes, and careful delivery for sofas, tables, and side tables. A significant group reports items arriving damaged, with missing or wrong parts, plus long delivery delays. After-sales help ranges from fast and practical to slow, with issues left unresolved.
Examples from available reviews (Aug 2019 – Mar 2026).
Bed arrived without bolts or correct instructions and holes misaligned.
“missing the instructions and all of the bolts.”
Order took four months to arrive and only one item was delivered.
“took 4 months to arrive and only one arrived”
The product is great quality and well made.
“Great quality product”
Customer service was very informative and courier service was prompt.
“Great customer service from John and Gemma”
Customers describe both quick, polite delivery teams and helpful agents who organise replacements. Several reviews also mention lost orders, missing parts, and having to chase refunds repeatedly. Some accounts end with slow progress or no satisfactory fix.
Direct comments on value are fairly limited. Some buyers say sale prices offer clear value for money. Others link weak durability or defects to feeling the price wasn’t justified.
Complaints often focus on assembly and day-to-day use. Reviews mention missing bolts, the wrong assembly kit, missing inner leaves, and designs that stop chairs fitting under tables. Positive feedback includes straightforward assembly and furniture that works as expected.
Quality feedback splits between solid, heavy pieces and items arriving with obvious faults. Multiple reviews mention broken drawers, uneven legs, scratches, rust, sagging cushions, and strong smells on arrival. Many customers also say the wooden pieces are well packed, sturdy, and meet expectations.
Communication comes through as mixed. Some buyers report accurate delivery windows and timely updates. Others say lead times were extended without notice, with little or no proactive contact.
Overall feedback is strongly polarised, from smooth purchases to major problems. Positive reviews point to good-quality products and responsive staff. Negative ones describe unresolved faults, late or missing deliveries, and disappointing after-sales handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Delayed delivery but helpful customer service resolved issues quickly.
“she was so helpful and quick to find a solution for me.”
Extendable table arrived without inner leaf and replacements did not align.
“it arrived without inner leaf, therefore didn't function as an extendable table.”
Reviewer found furniture poor quality and customer service non-existent.
“The furniture is poorly made, looks cheap and the customer service is non-existent.”
Wood stain and finish were poor and customer support was initially dismissive.
“wood stain was poorly applied, legs that didn’t align with the base, poor finish in general.”
Sofa legs fell off and sofas collapsed, causing safety and quality concerns.
“the legs fell off and Swoon used the small print to do nothing about it.”
Dressing table quality impressed and customer service handled a minor issue well.
“the quality is really impressive for the price.”
Repeated delays, missing or faulty parts and prolonged chasing were required.
“parts missing and parts faulty”
Cancelled order but refund not received after seven weeks.
“I have yet to receive any refund.”
Sofa bed became lumpy and uncomfortable and customer support refused further help.
“the cushion on the sofa is lumpy, bumpy, saggy and totally uncomfortable.”
Furniture developed manufacturing defects and customer resolution was terrible.
“The WORST customer experience and customer resolution process I have ever encountered!”
Furniture arrived damaged or faulty and refunds were not honoured.
“furniture damaged, then faulty, then they don't refund your money”
Item arrived damaged and smelling strongly; poor overall quality.
“their packaging smells of urine/vomit.”
Part of sofa was missing and customer service refused satisfactory replacement.
“How someone loses a large section of a sofa is beyond me”
Desk collapsed after light use and complaint was dismissed as misuse.
“Nearly 6 months later the desk collapsed after a desk lamp was placed on the desk.”
Damaged marble table delivered and refund/collection process was mishandled.
“They then asked if I would accept a 50% refund for the table.”
Both original and replacement bar stools arrived rusty and faulty.
“they ALSO arrived rusty and corroded”
Cheap furniture that breaks and very poor customer service.
“Cheap furniture that breaks”
Paid £1700 for sofa that is extremely uncomfortable and disappointing.
“like sitting on a pancake!”
Wrong chair sent and collection and refund have been delayed.
“Sent the wrong chair, failed to collect it and even once they did collect they are stalling on a refund.”
Company lost chair and repeatedly failed to refund or deliver replacements.
“Weeks after the event I am still waiting for a refund for a chair that they have lost.”
Long delays and lost bed order with inadequate compensation offered.
“We’ve now reached 18 weeks since I first placed my order and I’ve got no bed, no compensation, still no refund”
Chair poorly constructed from chipboard and unstable legs, very low quality.
“poorly constructed frame made from chipboard, poor quality softwood pine and cardboard”
Shelving unit arrived scratched and misaligned, with poor quality controls.
“Scratches all over the wood, bent metal frame and complete misalignment”
Cabinet arrived misaligned and customer service hasn't resolved it.
“Cabinet arrived with door that doesn’t close and out of alignment.”
Several items were cheaply made, damaged, and replacements were delayed.
“the quality is just shocking for that kind of price.”
Bed order lost after months and company offered negligible compensation.
“my bed was lost/missing.”
Reviewer warns others to avoid this company.
“This is a company to avoid”
I'm writing to say thank you for the excellent service I've received from your company. The Five-seater Corner sofa arrived on time, with no problems and was packaged very well. It's a lovely item which has added a touch of elegance in our living area. The color blends well with the wall deco and other furniture and it is also very comfortable. It's a solid piece of well made furniture that looks better than what we saw on the website. You have surpassed our expectations and everyone is complimenting about its uniqueness and quality. We are delighted and will definitely order more furniture from your company.
Reviewer strongly advises not to use this company.
“Omni-shambles do not use this company...”
Order promised within weeks has not arrived after over eight weeks.
“I’ve been waiting over 8 weeks for something promised within a couple of weeks.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Swoon Editions is a UK furniture retailer selling sofas, dining tables, chairs, beds, storage, and home accessories. Its website lists items with material and size details for online ordering. Customers order through the online store and can book delivery across the UK. Product pages usually show photos and stated lead times to help buyers plan.