Reviews show a clear pattern: product quality and packaging are frequently praised, with many customers reporting durable, well-made furniture and careful packaging. However, several reviews describe delivery problems (lost items, delays) and instances where replacements took weeks or months to resolve. Communication performance is mixed — some customers received proactive follow-up calls and fast replacements, while others report sparse updates and difficulty tracking orders. Prospective buyers should weigh the generally strong product feedback against occasional delivery and communication risks, and consider contacting customer service for specific delivery and assembly questions before ordering.
Examples from available reviews (Aug 2019 – Feb 2026).
Customer service was exemplary and the furniture looked absolutely stunning.
“the customer service I've received has been exemplary”
Item was lost, replacement lacked parts and service was slow.
“Was then told it was lost somewhere in transit.”
Ordered bed arrived poorly made and replacement had same defects.
“Poorly made, stitchwork not good, untidy finish, different design to that on website;”
Exceptional footstool quality and excellent post-delivery customer service.
“Excellent service.”
Delivery and in-home service are often praised for speed and care, though a number of reviews describe lost shipments, long waits and delivery delays.
Some customers note good discounts and consider purchases good value, while a few felt the price didn’t match their experience after delivery problems.
Assembly instructions are frequently clear, but website inaccuracies and limited tracking/account access caused frustration for several customers.
Most reviewers report well-made, durable furniture that meets expectations; a minority describe damaged items, mismatched designs or poor finishing.
Many buyers praised responsive customer service and follow-up calls, yet others experienced generic delivery updates, sparse communication and tracking issues.
Majority of reviewers describe positive purchase experiences and would buy again, but recurring delivery and replacement problems left some dissatisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Delayed delivery but helpful customer service resolved issues quickly.
“she was so helpful and quick to find a solution for me.”
Extendable table arrived without inner leaf and replacements did not align.
“it arrived without inner leaf, therefore didn't function as an extendable table.”
Reviewer found furniture poor quality and customer service non-existent.
“The furniture is poorly made, looks cheap and the customer service is non-existent.”
Wood stain and finish were poor and customer support was initially dismissive.
“wood stain was poorly applied, legs that didn’t align with the base, poor finish in general.”
Sofa legs fell off and sofas collapsed, causing safety and quality concerns.
“the legs fell off and Swoon used the small print to do nothing about it.”
Dressing table quality impressed and customer service handled a minor issue well.
“the quality is really impressive for the price.”
Repeated delays, missing or faulty parts and prolonged chasing were required.
“parts missing and parts faulty”
Cancelled order but refund not received after seven weeks.
“I have yet to receive any refund.”
Sofa bed became lumpy and uncomfortable and customer support refused further help.
“the cushion on the sofa is lumpy, bumpy, saggy and totally uncomfortable.”
Furniture developed manufacturing defects and customer resolution was terrible.
“The WORST customer experience and customer resolution process I have ever encountered!”
Furniture arrived damaged or faulty and refunds were not honoured.
“furniture damaged, then faulty, then they don't refund your money”
Item arrived damaged and smelling strongly; poor overall quality.
“their packaging smells of urine/vomit.”
Part of sofa was missing and customer service refused satisfactory replacement.
“How someone loses a large section of a sofa is beyond me”
Desk collapsed after light use and complaint was dismissed as misuse.
“Nearly 6 months later the desk collapsed after a desk lamp was placed on the desk.”
Damaged marble table delivered and refund/collection process was mishandled.
“They then asked if I would accept a 50% refund for the table.”
Both original and replacement bar stools arrived rusty and faulty.
“they ALSO arrived rusty and corroded”
Cheap furniture that breaks and very poor customer service.
“Cheap furniture that breaks”
Paid £1700 for sofa that is extremely uncomfortable and disappointing.
“like sitting on a pancake!”
Wrong chair sent and collection and refund have been delayed.
“Sent the wrong chair, failed to collect it and even once they did collect they are stalling on a refund.”
Company lost chair and repeatedly failed to refund or deliver replacements.
“Weeks after the event I am still waiting for a refund for a chair that they have lost.”
Long delays and lost bed order with inadequate compensation offered.
“We’ve now reached 18 weeks since I first placed my order and I’ve got no bed, no compensation, still no refund”
Chair poorly constructed from chipboard and unstable legs, very low quality.
“poorly constructed frame made from chipboard, poor quality softwood pine and cardboard”
Shelving unit arrived scratched and misaligned, with poor quality controls.
“Scratches all over the wood, bent metal frame and complete misalignment”
Cabinet arrived misaligned and customer service hasn't resolved it.
“Cabinet arrived with door that doesn’t close and out of alignment.”
Several items were cheaply made, damaged, and replacements were delayed.
“the quality is just shocking for that kind of price.”
Bed order lost after months and company offered negligible compensation.
“my bed was lost/missing.”
Reviewer warns others to avoid this company.
“This is a company to avoid”
I'm writing to say thank you for the excellent service I've received from your company. The Five-seater Corner sofa arrived on time, with no problems and was packaged very well. It's a lovely item which has added a touch of elegance in our living area. The color blends well with the wall deco and other furniture and it is also very comfortable. It's a solid piece of well made furniture that looks better than what we saw on the website. You have surpassed our expectations and everyone is complimenting about its uniqueness and quality. We are delighted and will definitely order more furniture from your company.
Reviewer strongly advises not to use this company.
“Omni-shambles do not use this company...”
Order promised within weeks has not arrived after over eight weeks.
“I’ve been waiting over 8 weeks for something promised within a couple of weeks.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Swoon Editions is a UK-based furniture retailer and online brand selling contemporary home furniture such as sofas, chairs, tables, beds and storage. Customers order via the company website for home delivery across the UK; the business emphasises design-led pieces and direct-to-consumer online sales.