Many reviewers point to sturdy garment construction and logos applied accurately. Service feedback is sharply mixed: plenty describe fast, helpful support, while others report very long waits. Price and value are often praised. A small number of orders had major fulfilment issues.
Examples from available reviews (Jan 2023 – Mar 2026).
Order severely delayed and mishandled, arriving 155 days after ordering.
“Shirt arrived 7th October, 155 days after ordering.”
Extremely poor service; order missing and long waiting time expected.
“Extremely poor service from Swaz”
Outstanding, accommodating service and amazing quality with no minimum orders.
“Outstanding service What friendly people and really accommodating!”
Speedy delivery and amazing quality; club pleased and will reorder.
“Speedy delivery and the quality is amazing”
Experiences range from quick, attentive help to serious fulfilment failures. Several reviewers describe staff who step in early, fix problems, and speed up orders. Others report long delays and mismanaged deliveries that took repeated chasing.
Many shoppers describe the products as good value, often calling them affordable and well made. Reviewers regularly link low prices with solid build and convincing finishes. No recurring reviews say the products are overpriced.
Multiple reviews say the online ordering process is straightforward and the design tools are easy to use. A minority mention getting no updates during the order, which caused frustration. Usability comments are limited but mostly positive.
Reviewers repeatedly mention hard-wearing fabric, well-integrated logos, and a comfortable fit. Many describe the items as first-class, bespoke, or fantastic. Product complaints appear only rarely in these reviews.
Only a few reviews talk about communication directly. Across service feedback, many praise quick replies and helpful staff, while some mention unhelpful responses or missing customisations. The mix leaves people with uneven views of how responsive contact is.
Overall views split between very happy customers and others who ran into major service problems. Positive comments focus on build quality, value, and supportive staff. Negative comments focus on order handling, delivery delays, and missing updates.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shirt matched expectations, stunning result and arrived within three weeks.
“came out absolutely stunning and how I wanted it.”
Product was affordable and well made.
“Affordable and well-made.”
Extremely poor service; order missing and long waiting time expected.
“Extremely poor service from Swaz”
Order severely delayed and mishandled, arriving 155 days after ordering.
“Shirt arrived 7th October, 155 days after ordering.”
Fantastic service and excellent shirts; smooth ordering and delivery.
“once again the good folks over at Swaz knocked it out the park”
Great service, quick turnaround and better-than-expected kit quality.
“great service and quick turnaround.”
Smooth, hassle-free transactions from contact through delivery.
“No hassles, after first contact to delivery”
Excellent customer service with fast turnaround and great products.
“Excellent customer service.”
Kits looked amazing with durable, well-integrated logo and helpful support.
“The logo is "part" of the fabric so it's stronger when you eventually wash your kit.”
Bespoke shirts of fantastic quality, though delivery took around four weeks.
“The quality is fantastic.”
Good-quality shirt but missing a crucial customisation and unhelpful response.
“missed a key customisation”
Easy website, quick communication and delivery; kits made from great material.
“Easy website, quick communication and delivery.”
Good quality product at a low price.
“Good quality and cheap”
Terrible customer service with long delays; orders took over ten weeks.
“Terrible customer service, chased up products countless times and was left completely in the dark”
Helpful staff, fantastic kits and very quick delivery.
“Staff always helpful,the kits are fantastic and really quick delivery. What’s not to like ?”
First-class, durable and comfortable personalised football kits; players loved them.
“First-Class Quality!”
Speedy delivery and amazing quality; club pleased and will reorder.
“Speedy delivery and the quality is amazing”
First-time user; easy design, quick postage, and efficient issue resolution.
“Fun and easy to design, quick postage and great service.”
Club jersey arrived in time, smart, well made and comfortable.
“The jersey is very smart & well made”
Supportive during club shop setup; first order looked great with good quality.
“they have been great during the setup process of our new Club Shop.”
Outstanding, accommodating service and amazing quality with no minimum orders.
“Outstanding service What friendly people and really accommodating!”
Team are diligent and helpful; shirts meet expectations.
“The team work so hard to get it exactly how you want the kit!”
Order arrived within two to three weeks with good packaging and shirts.
“Order came quicker than expected, within 2-3 weeks”
Shirts arrived well packaged and exceeded expectations; reviewer very pleased.
“actually turned out to be a lot better than i thought they would”
I recently purchased a custom football kit from SWAZ and I could not be more impressed with their service. Their website offers a user-friendly football kit designer that allowed me to create my own unique design with ease. The options for customization were endless, including jersey color, font style, and even the placement of team logos and sponsor details.
The process of ordering was just as smooth as designing the kit. The delivery was prompt, well-packaged, and arrived earlier than expected. When I received my personalized football shirts, shorts and kit from SWAZ, I immediately noticed the quality materials used in its production - they felt durable enough to withstand tough tackles on the field.
Furthermore, throughout every stage of this experience - design to delivery - their customer support team were exceptional.. Everyone appeared knowledgeable about all aspects of their products & services ; they provided great guidance for selecting appropriate sizes; clarified other questions; gave suggestions when needed.
Overall,this has been an enjoyable journey! My custom designed Swaz Kit has seen action both on the training ground and in matches highlighting our individuality on-pitch!
With such straightforward , efficient process delivering high-quality material- It's certain that we'll be purchasing customized kits again in future season !
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SWAZ supplies customised teamwear and clubwear. It makes garments such as shirts and training tops and adds decoration through printing and embroidery. Customers can order online and set up club shops for group buying. SWAZ handles the process from customisation through dispatch. It serves clubs and organisations needing batch orders and personalised kit.