Reviews Analysed
21
We Collect & Analyse Reviews
SWAZ
Experiences & Reviews
SWAZ is a supplier of customised team sports apparel and personalised kits. This summary compiles customer feedback to help prospective buyers evaluate product quality, lead times, customer service and the ordering experience when considering SWAZ for club or individual kit orders.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe helpful, accommodating staff and smooth transactions; a small number report unhelpful replies when problems occurred.
Share
Strong
20%
💰
Value for money
Explicit price comments are rare; one reviewer described the kits as good quality and inexpensive, but there is little broader evidence.
Share
Mixed
1%
⚡
User experience
Several reviewers praise an easy-to-use design and ordering process; a few report website errors that affected customisation choices.
Share
Strong
6%
🔧
Product quality
Many reviewers report durable, well-made kits with integrated logos and useful features; quality is the most consistently praised aspect.
Share
Strong
24%
📞
Communication
Delivery, packaging and turnaround are frequently described as prompt and clear; a minority experienced long delays and poor updates.
Share
Strong
23%
⭐
Overall experience
Most customers report positive end-to-end experiences and repeat purchases; a small subset had major issues with delays or resolution.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Terrible customer service
"Terrible customer service, chased up products countless times and was left completely i..."
Cc
Trustpilot
Sep 30, 2025
Featured for: extended delay and poor customer service
Good quality product, not so great website
"The shirt was of good quality but missed a key customisation, which made it unfit for the required purpose. When I raised this to the attention of the..."
Fabio Dias
Trustpilot
Sep 30, 2025
Featured for: website error; customization dispute
⭐️⭐️⭐️⭐️⭐️ First-Class Quality!
"⭐️⭐️⭐️⭐️⭐️ First-Class Quality! We ordered personalised football kits and couldn’t be happier with the result. The quality is absolutely first class —..."
Alyson Kendall
Trustpilot
Sep 30, 2025
Featured for: emphatic praise for product quality
SWAZ: "Be Unique on Match Days Guaranteed"
"I recently purchased a custom football kit from SWAZ and I could not be more impressed with their service. Their website offers a user-friendly football kit designer that allowed me to create my own unique design with ease. The options for customization were endless, including jersey color, font style, and even the placement of team logos and sponsor details. The process of ordering was just as smooth as designing the kit. The delivery was prompt, well-packaged, and arrived earlier than expected. When I received my personalized football shirts, shorts and kit from SWAZ, I immediately noticed the quality materials used in its production - they felt durable enough to withstand tough tackles on the field. Furthermore, throughout every stage of this experience - design to delivery - their customer support team were exceptional.. Everyone appeared knowledgeable about all aspects of their products & services ; they provided great guidance for selecting appropriate sizes; clarified other questions; gave suggestions when needed. Overall,this has been an enjoyable journey! My custom designed Swaz Kit has seen action both on the training ground and in matches highlighting our individuality on-pitch! With such straightforward , efficient process delivering high-quality material- It's certain that we'll be purchasing customized kits again in future season !"
Garth
Collected.reviews
Jan 02, 2023
Featured for: detailed purchase journey; design and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Longbowman
trustpilot.com
Sep 30, 2025
once again the good folks over at Swaz…
once again the good folks over at Swaz knocked it out the park, both shirts were amazing down to the last detail everyth...
R
Roz
trustpilot.com
Sep 30, 2025
Definitely recommend!!
Great company was worried at first using a new company but great service and quick turnaround. The quality of...
c
customer
trustpilot.com
Sep 30, 2025
No hassles
No hassles, after first contact to delivery , very...
R
Richard Campbell
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service. Very helpful...
A
Alexis Chappert
trustpilot.com
Sep 30, 2025
Great experience
Great experience, the kits look amazing. I was afraid the logo wouldn't appear as nice but it looks better than I expected....
s
smokeybarr
trustpilot.com
Sep 30, 2025
Brilliant - Really pleased
Two shirts arrived today, and I couldn't be happier. The quality is fantastic. It did take a while for them to arrive (bang on 4 weeks), bu...
F
Fabio Dias
trustpilot.com
Sep 30, 2025
Good quality product, not so great website
The shirt was of good quality but missed a key customisation, which made it unfit for the required purpose. When I raised this to the attention of the...
S
Sean Ronald
trustpilot.com
Sep 30, 2025
Quick and efficient
Easy website, quick communication and...
N
Nolan
trustpilot.com
Sep 30, 2025
Cheap
...
C
Cc
trustpilot.com
Sep 30, 2025
Terrible customer service
Terrible customer service, chased up products countless times and was left completely i...
S
SA
trustpilot.com
Sep 30, 2025
Staff always helpful,the kits are…
Staff always helpful,the kits are fantastic a...
A
Alyson Kendall
trustpilot.com
Sep 30, 2025
⭐️⭐️⭐️⭐️⭐️ First-Class Quality!
⭐️⭐️⭐️⭐️⭐️ First-Class Quality! We ordered personalised football kits and couldn’t be happier with the result. The quality is absolutely first class —...
c
chris Pearcey
trustpilot.com
Sep 30, 2025
Speedy delivery and the quality is…
Speedy delivery and the quality is amazing great choice by our youth football clu...
J
James Moore
trustpilot.com
Sep 30, 2025
Great product!
First time user, ordered a full squads kit for a tournament. Fun and easy to design, quick p...
P
Patrick
trustpilot.com
Sep 30, 2025
Club jersey
My first purchase from SWAZ was my club’s jersey. It arrived on the morning of an event which was perfect. The jersey is very smart & well made with u...
E
Eddy Foster
trustpilot.com
Sep 30, 2025
Great quality kits from our new partner!
SWAZ have recently become our kit partner and they have been great during the setup process of our new Club Shop. We have recently taken deli...
L
Laura Southgate
trustpilot.com
Sep 30, 2025
Outstanding service
Outstanding service What friendly people and really accommodating! This was for a custom shirt for my husband and you really don't find a...
K
Kev Stanley
trustpilot.com
Sep 30, 2025
The team work so hard to get it exactly…
The team work so hard to get it exactly how you want...
B
Bhabas Darlami
trustpilot.com
Sep 30, 2025
Order came quicker than expected
Order came quicker than expected, within 2-3 weeks with great packagings as-wel...
C
Consumer
trustpilot.com
Sep 30, 2025
Excellent service the shirts arrived…
Excellent service the shirts arrived and were packaged very nicely and actually turned out to be a lot better than i thou...
Conclusion
Customer feedback shows consistent praise for product quality: reviewers frequently note durable materials, integrated logos and features that withstand use and washing. Delivery and communication are commonly reported as prompt and well packaged, though a few reviewers describe long delays (one reporting over 10 weeks) and unsatisfactory responses when problems arose. The ordering and design experience is often described as straightforward, but isolated reports of website errors and lost customisation choices suggest confirming final designs before checkout. Prospective buyers should verify lead times for bespoke items and keep records of customisation instructions; contacting customer service to confirm orders can reduce the chance of issues.