Customer feedback shows consistent praise for product quality: reviewers frequently note durable materials, integrated logos and features that withstand use and washing. Delivery and communication are commonly reported as prompt and well packaged, though a few reviewers describe long delays (one reporting over 10 weeks) and unsatisfactory responses when problems arose. The ordering and design experience is often described as straightforward, but isolated reports of website errors and lost customisation choices suggest confirming final designs before checkout. Prospective buyers should verify lead times for bespoke items and keep records of customisation instructions; contacting customer service to confirm orders can reduce the chance of issues.
Examples from available reviews (Jan 2023 – Feb 2026).
Terrible customer service with long delays; orders took over ten weeks.
“Terrible customer service, chased up products countless times and was left completely in the dark”
Good-quality shirt but missing a crucial customisation and unhelpful response.
“missed a key customisation”
First-class, durable and comfortable personalised football kits; players loved them.
“First-Class Quality!”
Customer had a smooth, high-quality custom kit purchase experience.
“I could not be more impressed with their service.”
Most reviewers describe helpful, accommodating staff and smooth transactions; a small number report unhelpful replies when problems occurred.
Explicit price comments are rare; one reviewer described the kits as good quality and inexpensive, but there is little broader evidence.
Several reviewers praise an easy-to-use design and ordering process; a few report website errors that affected customisation choices.
Many reviewers report durable, well-made kits with integrated logos and useful features; quality is the most consistently praised aspect.
Delivery, packaging and turnaround are frequently described as prompt and clear; a minority experienced long delays and poor updates.
Most customers report positive end-to-end experiences and repeat purchases; a small subset had major issues with delays or resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shirt matched expectations, stunning result and arrived within three weeks.
“came out absolutely stunning and how I wanted it.”
Product was affordable and well made.
“Affordable and well-made.”
Extremely poor service; order missing and long waiting time expected.
“Extremely poor service from Swaz”
Order severely delayed and mishandled, arriving 155 days after ordering.
“Shirt arrived 7th October, 155 days after ordering.”
Fantastic service and excellent shirts; smooth ordering and delivery.
“once again the good folks over at Swaz knocked it out the park”
Great service, quick turnaround and better-than-expected kit quality.
“great service and quick turnaround.”
Smooth, hassle-free transactions from contact through delivery.
“No hassles, after first contact to delivery”
Excellent customer service with fast turnaround and great products.
“Excellent customer service.”
Kits looked amazing with durable, well-integrated logo and helpful support.
“The logo is "part" of the fabric so it's stronger when you eventually wash your kit.”
Bespoke shirts of fantastic quality, though delivery took around four weeks.
“The quality is fantastic.”
Good-quality shirt but missing a crucial customisation and unhelpful response.
“missed a key customisation”
Easy website, quick communication and delivery; kits made from great material.
“Easy website, quick communication and delivery.”
Good quality product at a low price.
“Good quality and cheap”
Terrible customer service with long delays; orders took over ten weeks.
“Terrible customer service, chased up products countless times and was left completely in the dark”
Helpful staff, fantastic kits and very quick delivery.
“Staff always helpful,the kits are fantastic and really quick delivery. What’s not to like ?”
First-class, durable and comfortable personalised football kits; players loved them.
“First-Class Quality!”
Speedy delivery and amazing quality; club pleased and will reorder.
“Speedy delivery and the quality is amazing”
First-time user; easy design, quick postage, and efficient issue resolution.
“Fun and easy to design, quick postage and great service.”
Club jersey arrived in time, smart, well made and comfortable.
“The jersey is very smart & well made”
Supportive during club shop setup; first order looked great with good quality.
“they have been great during the setup process of our new Club Shop.”
Outstanding, accommodating service and amazing quality with no minimum orders.
“Outstanding service What friendly people and really accommodating!”
Team are diligent and helpful; shirts meet expectations.
“The team work so hard to get it exactly how you want the kit!”
Order arrived within two to three weeks with good packaging and shirts.
“Order came quicker than expected, within 2-3 weeks”
Shirts arrived well packaged and exceeded expectations; reviewer very pleased.
“actually turned out to be a lot better than i thought they would”
I recently purchased a custom football kit from SWAZ and I could not be more impressed with their service. Their website offers a user-friendly football kit designer that allowed me to create my own unique design with ease. The options for customization were endless, including jersey color, font style, and even the placement of team logos and sponsor details.
The process of ordering was just as smooth as designing the kit. The delivery was prompt, well-packaged, and arrived earlier than expected. When I received my personalized football shirts, shorts and kit from SWAZ, I immediately noticed the quality materials used in its production - they felt durable enough to withstand tough tackles on the field.
Furthermore, throughout every stage of this experience - design to delivery - their customer support team were exceptional.. Everyone appeared knowledgeable about all aspects of their products & services ; they provided great guidance for selecting appropriate sizes; clarified other questions; gave suggestions when needed.
Overall,this has been an enjoyable journey! My custom designed Swaz Kit has seen action both on the training ground and in matches highlighting our individuality on-pitch!
With such straightforward , efficient process delivering high-quality material- It's certain that we'll be purchasing customized kits again in future season !
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SWAZ is a supplier of customised team sports apparel and personalised kits. This summary compiles customer feedback to help prospective buyers evaluate product quality, lead times, customer service and the ordering experience when considering SWAZ for club or individual kit orders.