Reviews show a clear pattern of delivery and refund problems for many customers, often accompanied by poor or slow responses from the company. Several reviewers advise using card‑based protections (Section 75) or involving banks to recover payments when refunds are delayed. At the same time, a subset of customers received items on time and praise quality, packaging and helpful staff. If you consider buying, check recent independent reviews, confirm stock and delivery terms before paying, and prefer a protected payment method where possible.
Examples from available reviews (Feb 2026).
Money taken but furniture not delivered and communication ceased.
“BAD, BAD, BAD. NO ITEM, NO REFUND, NO COMMUNICATION”
Friendly, helpful staff provided great customer service and quality furniture.
“Great customer service”
Order cancelled due to ownership change; refund pushed to bank claim.
“due to a change in ownership the order has to be cancelled”
Delayed but well-communicated delivery with excellent packaging and assembly.
“Communications were brilliant.”
Most reviews describe poor customer service: late deliveries, delayed or missing refunds, and staff customers find unhelpful.
Opinions split: some customers praise good value and price‑matching, while others report price hikes or paying more for ‘in‑stock’ items.
Frequent reports of incorrect ‘in stock’ listings, invalid contact numbers and misleading website information affecting ordering and tracking.
Many buyers who received goods praise build and comfort; a minority report damaged items, incorrect accessories or missing stock.
Numerous reviews report no replies, templated or mixed messages, cancelled orders and recommendations to contact banks for refunds.
Overall sentiment leans negative: cancelled orders, long delays and refund problems are common, though some customers report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Terrible customer service with significant delivery delays and useless cover.
“Terrible company, awful customer service.”
Company cancelled order and delayed refund, required bank intervention.
“I then received an email cancelling my order!”
Six months of poor customer service and delayed wardrobe delivery.
“The 6 months of endless catastrophe and outrageously bad customer service”
Refund recovered only after contacting bank and requesting Section 75.
“I've got my money back”
Order cancelled and advised to claim Section 75, with no responses.
“seek a refund by a Section 75 claim”
Delivery delayed then told to contact bank after ownership change.
“change of ownership and to contact bank for refund”
Order cancelled due to ownership change; refund pushed to bank claim.
“due to a change in ownership the order has to be cancelled”
Promised refund not received and emails ignored after delays.
“I’ve not had a penny back”
Company failed to reply promptly and shifted refund responsibility to bank.
“They don’t reply to emails”
Delayed delivery with poor contact and no apology from company.
“We are still waiting for our furniture”
No refund confirmation or order update despite company reply.
“I have not had confirmation of my refund”
Money taken but furniture not delivered and communication ceased.
“BAD, BAD, BAD. NO ITEM, NO REFUND, NO COMMUNICATION”
Friendly, helpful staff provided great customer service and quality furniture.
“Great customer service”
Website showed incorrect stock and company ignored queries about misleading listings.
“they refuse to change this on their website”
Repeated delivery lies led to order cancellation but refund returned promptly.
“Unbelievably bad experience”
Delayed order during lockdown with excellent communication and good quality.
“communication and updates from this company were excellent”
Sturdy, good-quality furniture useful for CD storage.
“Very good quality piece of furniture”
Delayed but well-communicated delivery with excellent packaging and assembly.
“Communications were brilliant.”
Comfortable, sturdy lounger delivered on time and good value.
“This lounger was exceptionally good value.”
Table shown on website was unavailable and order disappointed.
“email received to say they did not have it”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Swagger Home Furnishings is an online retailer of home and garden furniture, selling items such as outdoor dining sets, loungers, storage and occasional furniture. Consumers researching Swagger Home Furnishings reviews will commonly look for information on delivery reliability, stock accuracy, refunds and product quality. Independent reviews can help assess order fulfilment and customer support consistency before purchase.