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We Collect & Analyse Reviews

Swagger Home Furnishings
Experiences & Reviews

Swagger Home Furnishings is an online retailer of home and garden furniture, selling items such as outdoor dining sets, loungers, storage and occasional furniture. Consumers researching Swagger Home Furnishings reviews will commonly look for information on delivery reliability, stock accuracy, refunds and product quality. Independent reviews can help assess order fulfilment and customer support consistency before purchase.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 25%
Latest Review 19d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Most reviews describe poor customer service: late deliveries, delayed or missing refunds, and staff customers find unhelpful.

Share
24%
Weak
💰

Value for money

Opinions split: some customers praise good value and price‑matching, while others report price hikes or paying more for ‘in‑stock’ items.

Share
6%
Mixed
⚡

User experience

Frequent reports of incorrect ‘in stock’ listings, invalid contact numbers and misleading website information affecting ordering and tracking.

Share
10%
Weak
🔧

Product quality

Many buyers who received goods praise build and comfort; a minority report damaged items, incorrect accessories or missing stock.

Share
10%
Mixed
📞

Communication

Numerous reviews report no replies, templated or mixed messages, cancelled orders and recommendations to contact banks for refunds.

Share
23%
Weak
⭐

Overall experience

Overall sentiment leans negative: cancelled orders, long delays and refund problems are common, though some customers report satisfactory purchases.

Share
28%
Weak

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

A
Alison
trustpilot.com Sep 30, 2025

AVOID!!

If I could have given no stars I would! Terrible company, awful customer service. Excuse after excuse and only given updates after I had chased them u...

M
Michelle Whitfield
trustpilot.com Sep 30, 2025

DO NOT BUY FROM SWAGGER HOME FURNISHING

Avoid this company like the plague! Ordered garden furniture and after it never arrived I emailed them to enquire as to where it was. Although they di...

L
Lucy H
trustpilot.com Sep 30, 2025

DO NOT USE THIS COMPANY EVEN IF YOUR…

DO NOT USE THIS COMPANY EVEN IF YOUR LIFE DEPENDS ON IT!! The 6 months of endless catastrophe and outrageously bad customer service, all the while wit...

j
jeanie mckinlay
trustpilot.com Sep 30, 2025

Awful service.

What happened to everyone else happened to me I got in touch with my bank yesterday, filled the form in and I've got my money back...

A
Alister Weightman
trustpilot.com Sep 30, 2025

Placed an order in early April only to…

Placed an order in early April only to be told in a generic email in May that the order would not be fulfilled and to seek a refund by a Sec...

L
Lynn
trustpilot.com Sep 30, 2025

Swagger Furnishings

Ordered outdoor furniture in February with delivery date of 8th April. Was then told delivery would be 23rd May when I phoned to check they said it wo...

C
Christine Fields
trustpilot.com Sep 30, 2025

Wish I'd seen this review page before ordering...

Wish I'd seen this review page before! Ordered an item on 9th May through Swagger Home Furnishings (who I now note are showing on this page as Kemp Ma...

S
Sammy
trustpilot.com Sep 30, 2025

Please avoid for your own sake

Similar experience to everyone else I’m afraid. Placed order in Jan for an item that was “in stock” according to website. Got emailed the next day to...

R
Ruth Coldspring
trustpilot.com Sep 30, 2025

Not sure they exist !!!

Not sure they exist !!!! They don’t reply to emails, I’ve asked 3 times where my order is and no reply. I wish there was a branch of the police I coul...

M
Matt Betts
trustpilot.com Sep 30, 2025

We are still waiting for our furniture or a response...…

We are still waiting for our furniture we ordered on 25/04/22 which said it would be delivered in 5-10 days. We were told it was with the warehouse re...

E
Emily thompson
trustpilot.com Sep 30, 2025

Having to leave another review as this…

Having to leave another review as this seems to be the only way this company will respond to customers. Despite replying to my below review I have no...

L
L Delfino
trustpilot.com Sep 30, 2025

BAD, BAD, BAD. NO ITEM, NO REFUND, NO COMMUNICATION

I ordered a garden furniture set at a cost of over £3k. The money was taken straight away and I was lead to believe it would be a few weeks wait to re...

Y
Yvonne
trustpilot.com Sep 30, 2025

Great customer service

Great customer service Thank you Swagger home furnishings for you your friendly and helpful staff. I brought my garden furniture and am so p...

D
Danica Smith
trustpilot.com Sep 30, 2025

Dishonest, misleading and horrid customer service

Horrible experience. Bought a piece of furniture. Received an email a few days later telling me it was not in stock and not sure when it would be agai...

d
deborah
trustpilot.com Sep 30, 2025

Unbelievably bad experience

Unbelievably bad experience Ordered a Desk in January as item was quoted as in stock, was cheaper elsewhere but in stock so paid the extra Then got an...

L
Lucy
trustpilot.com Sep 30, 2025

I ordered a item of furniture during…

I ordered a item of furniture during lock down and the order was delayed but the communication and updates from this company were excellent! Love the...

M
Ms Alice Harper
trustpilot.com Sep 30, 2025

Very good quality piece of furniture…

Very good quality piece of furniture which...

A
Andy C
trustpilot.com Sep 30, 2025

Ordered on furniture just before lockdown.

Ordered on furniture just before lockdown. As we all know things took a little longer to arrive and to be fair to swagger they were straight on the ph...

L
Lynnette Curtis
trustpilot.com Sep 30, 2025

Sturdy garden lounger

This lounger was exceptionally good value. Other similar products were...

R
Ray Taylor.
trustpilot.com Sep 30, 2025

Ordered a table that was displayed on…

Ordered a table that was displayed on the website, ema...

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Conclusion

Reviews show a clear pattern of delivery and refund problems for many customers, often accompanied by poor or slow responses from the company. Several reviewers advise using card‑based protections (Section 75) or involving banks to recover payments when refunds are delayed. At the same time, a subset of customers received items on time and praise quality, packaging and helpful staff. If you consider buying, check recent independent reviews, confirm stock and delivery terms before paying, and prefer a protected payment method where possible.