Many reviewers describe orders being cancelled and refunds dragging on until they involved their bank. Several mention long delivery delays and emails going unanswered. A smaller group reports helpful staff, clear delivery updates, secure packaging, and sturdy furniture. Overall, the reviews swing between frequent one-star service problems and occasional five-star product or service experiences.
Examples from available reviews (Mar 2026).
Company cancelled order and delayed refund, required bank intervention.
“I then received an email cancelling my order!”
Money taken but furniture not delivered and communication ceased.
“BAD, BAD, BAD. NO ITEM, NO REFUND, NO COMMUNICATION”
Friendly, helpful staff provided great customer service and quality furniture.
“Great customer service”
Comfortable, sturdy lounger delivered on time and good value.
“This lounger was exceptionally good value.”
Cancelled orders and slow refunds come up repeatedly. Several reviewers say they only got their money back after contacting their bank or using Section 75.
A few reviews mention good value, including praise for a lounger and overall worth. Several unhappy customers link poor value to items not arriving or refunds not being paid.
Many customers describe delivery delays that shape a negative experience. A minority report deliveries arriving on time, with careful packaging and assembly that went smoothly.
A small number of reviews mention sturdy, good-quality furniture. Some praise specific items for build and usefulness, though these comments appear far less often than service complaints.
Many reviewers say emails went unanswered and they received little information about order status. Others praise prompt updates and clear communication, creating a clear split in experiences.
Most reviews focus on negative service issues such as cancellations, missing items, and difficulty getting refunds. Positive feedback centres on helpful staff, good product quality, and strong packaging when orders are delivered as expected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Terrible customer service with significant delivery delays and useless cover.
“Terrible company, awful customer service.”
Company cancelled order and delayed refund, required bank intervention.
“I then received an email cancelling my order!”
Six months of poor customer service and delayed wardrobe delivery.
“The 6 months of endless catastrophe and outrageously bad customer service”
Refund recovered only after contacting bank and requesting Section 75.
“I've got my money back”
Order cancelled and advised to claim Section 75, with no responses.
“seek a refund by a Section 75 claim”
Delivery delayed then told to contact bank after ownership change.
“change of ownership and to contact bank for refund”
Order cancelled due to ownership change; refund pushed to bank claim.
“due to a change in ownership the order has to be cancelled”
Promised refund not received and emails ignored after delays.
“I’ve not had a penny back”
Company failed to reply promptly and shifted refund responsibility to bank.
“They don’t reply to emails”
Delayed delivery with poor contact and no apology from company.
“We are still waiting for our furniture”
No refund confirmation or order update despite company reply.
“I have not had confirmation of my refund”
Money taken but furniture not delivered and communication ceased.
“BAD, BAD, BAD. NO ITEM, NO REFUND, NO COMMUNICATION”
Friendly, helpful staff provided great customer service and quality furniture.
“Great customer service”
Website showed incorrect stock and company ignored queries about misleading listings.
“they refuse to change this on their website”
Repeated delivery lies led to order cancellation but refund returned promptly.
“Unbelievably bad experience”
Delayed order during lockdown with excellent communication and good quality.
“communication and updates from this company were excellent”
Sturdy, good-quality furniture useful for CD storage.
“Very good quality piece of furniture”
Delayed but well-communicated delivery with excellent packaging and assembly.
“Communications were brilliant.”
Comfortable, sturdy lounger delivered on time and good value.
“This lounger was exceptionally good value.”
Table shown on website was unavailable and order disappointed.
“email received to say they did not have it”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Swagger Home Furnishings sells furniture, home furnishings, and accessories. Its range includes sofas, tables, wardrobes, loungers, and storage units. The company displays products and stock details in its online store and takes orders through an e-commerce checkout. It offers delivery and assembly, along with a returns process and customer support channels for order questions.