Reviews Analysed
21
We Collect & Analyse Reviews
Surfanic
Experiences & Reviews
Surfanic is a UK-focused outdoor brand offering ski clothing, jackets, luggage and accessories, sold via its website and through third-party retailers. Shoppers commonly research its ski outerwear, insulated jackets and travel bags; reviews often mention product performance, customer service interactions and returns handling.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
13d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Some reviewers praise named staff and fast resolutions; others report dismissive replies, dropped calls and unresolved refund requests.
Share
Mixed
18%
💰
Value for money
Several customers cite good sale prices and perceived value, while others feel product durability does not match the price paid.
Share
Mixed
9%
⚡
User experience
Mixed reports on ordering and returns: some report fast dispatch and on-time delivery, others cite website/returns portal issues and denied in-store returns.
Share
Mixed
15%
🔧
Product quality
Many reviews note satisfactory fit and durability, but a substantial number report failures (tears, separated zips, lost waterproofing) after short use.
Share
Mixed
16%
📞
Communication
Several customers describe prompt, named responses and proactive follow-up; others report unanswered emails, no refunds or staff who referred issues elsewhere.
Share
Mixed
18%
⭐
Overall experience
Overall impressions vary: a cohort recommends Surfanic after good service and replacements; another cohort warns about product failures and returns problems.
Share
Mixed
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Surfanic 100L Maxim 2.0 Roller bag.
"Purchased a 100L Maxim 2.0 Roller bag in January 2024 in the sale direct from Surfanic. After two trips abroad one of the internal zips for the intern..."
J Donaghy
Trustpilot
Sep 30, 2025
Featured for: Product fault, prompt replacement
Broke on 1st trip
"Broke on 1st trip Bought a 100L roller bag for a ski trip. Impressed at first however the strap buckle was broken on return. Appreciate that this was..."
Claire Moss
Trustpilot
Sep 30, 2025
Featured for: Broke first trip; dismissive service
bought a roller bag from the castleford…
"bought a roller bag from the castleford store back in end of december 2024, assuming if it did not fit for what i needed it for it could be return wit..."
power and gadgets
Trustpilot
Sep 30, 2025
Featured for: Store return refused; no replies
SURFANIC ROLL BACK BEANIE and SURFANIC ONYX JACKET
"Thank you so much Surfanic for keeping us warm during winter seasons for the last six years. The shopping experience has been great and the quality of your SURFANIC ROLL BACK BEANIE and SURFANIC ONYX JACKET is unquestionable. The first bunch looks new only that they are now small in size. The prices are also great for the items. However, I was not satisfied with my recent purchase. The ordering process was delayed and this affected the deliveries. They were delayed. When I contacted the company’s customer care rep, I was told to hold on a few minutes and that I would be attended to. After waiting, the connection broke. I called several other times and there was no answer. I thought of sending some emails, but there were no replies. Two days later I received a notification on my email that my parcel had arrived. I was happy but i still wonder why they handled my issue unprofessionally.
"
Eddie Marcellus
Collected.reviews
Nov 26, 2021
Featured for: Long-term satisfaction; recent service issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lynette Napier
trustpilot.com
Sep 30, 2025
Big mistake and so disappointing
This is the biggest purchase mistake that we have made. A Phoenix Hypa Down boys jacket, via Mountain Warehouse on sale. The item has no details of th...
R
Raglan Sanders
trustpilot.com
Sep 30, 2025
Super helpful
I ordered a 70 litre split roller bag. It was heavier than I expected. I had problems with return portal on the website. I had to phone the...
M
Martin Higgs
trustpilot.com
Sep 30, 2025
Hideously Unreliable Bags.
Hideously unreliable bags. Bag failed after hardly any time at all and had to negotiate for a refund as I wasn't in...
C
Claire Moss
trustpilot.com
Sep 30, 2025
Broke on 1st trip
Broke on 1st trip Bought a 100L roller bag for a ski trip. Impressed at first however the strap buckle was broken on return. Appreciate that this was...
M
Mr Thomas Eade
trustpilot.com
Sep 30, 2025
Speedy delivery, excellent quality
Ordered boys salopettes last minute due to teenage son outgrowing his ski gear quicker than I can keep up. Paid extra for speedy delivery. Arrived on...
p
power and gadgets
trustpilot.com
Sep 30, 2025
bought a roller bag from the castleford…
bought a roller bag from the castleford store back in end of december 2024, assuming if it did not fit for what i needed it for it could be return wit...
T
TonyOne
trustpilot.com
Sep 30, 2025
Not all items can be returned free so…
Not all items can be returned free so think twice! It is unusual for a company not to offer free return...
J
J Donaghy
trustpilot.com
Sep 30, 2025
Surfanic 100L Maxim 2.0 Roller bag.
Purchased a 100L Maxim 2.0 Roller bag in January 2024 in the sale direct from Surfanic. After two trips abroad one of the internal zips for the intern...
M
Mark Jackson
trustpilot.com
Sep 30, 2025
No product, no refund.
I ordered a ski helmet a week before going on holiday with a promise of a 3 day delivery. I am now at the end of my ski h...
T
Tim Davison
trustpilot.com
Sep 30, 2025
Great Experience
Great quality stuff for the money, arrived quickly, Adam in customer service...
A
Andrew Mabbett
trustpilot.com
Sep 30, 2025
Adam and the team we're fantastic
Adam and the team we're fantastic at dealing with my order and a subsequent issue that arose outside of the...
N
Narney Roby
trustpilot.com
Sep 30, 2025
Recently purchased 2x Snokart cargo 100…
Recently purchased 2x Snokart cargo 100 after much research to ensure I bought the most hard wearing ski clothing luggage. Unfortunately on the first...
A
Alex Nowell
trustpilot.com
Sep 30, 2025
DO NOT GO!!
Rude staff, rude manager! A woman shouted at me when I asked what size a jacket was!! Do...
T
Tom Dexter
trustpilot.com
Sep 30, 2025
Superdry snowboard pants.
Ordered some Superdry snowboard pants. Good...
R
REAL HUMAN FLESH
trustpilot.com
Sep 30, 2025
Not waterproof, not even splashproof!
Don't fall for any marketing or fake reviews, they ought to be ashamed putting a british flag on their products. An insult to outdoors folk worldwide....
P
Pav S
trustpilot.com
Sep 30, 2025
Unfortunately their "top of the line"…
Unfortunately their "top of the line" (claimed by them) waterproof down jacket won't even hold up to few hours of drizzle on the slopes. Claimes 15000...
v
val cork
trustpilot.com
Sep 30, 2025
Good quality great service
Love the coat; style, fit and quality are perfect. Warmth without weight! First time customer and order was...
c
clare
trustpilot.com
Sep 30, 2025
What a find!
This site has excellent products. I can't find anything like them elsewhere. I had no problems during the order and they delivered my coat a few d...
C
Chris Williams
trustpilot.com
Sep 30, 2025
Went out of their way to be helpful…
Went out of their way to be helpful even though I had bought a bag of theirs through another supplier. Replaced the bag, with next day deli...
S
Sam
trustpilot.com
Sep 30, 2025
Not a hassle free company
Not a hassle free company! Returned an item through there online service - its been 1 mo...
Conclusion
Reviews show a mixed picture for Surfanic. Several shoppers describe attentive, named customer‑service staff who arranged replacements or next‑day dispatch when faults were reported. At the same time multiple reviews report product failures (zips splitting, fabric tears, waterproofing issues) and difficulties obtaining refunds or clear returns outcomes. If you are considering a purchase, check the return terms and whether you buy direct or via a retailer, keep photos and order records, and test new gear early. These steps reflect the common experiences cited by reviewers and can help manage potential issues.