Reviews mainly describe problems with fulfilment, returns, and delivery tracking. Many customers say refunds were not resolved, orders were cancelled, or parcels arrived wrong, missing, or marked delivered without turning up. One review separately praises the clothing quality. Several reviewers also point to poor or misleading communication from the company.
Examples from available reviews (Sep 2025 – Mar 2026).
Returned items at own expense and experienced delayed or missing refunds.
“returns are FREE and I should have received a return label but it’s a lie.”
Parcel marked delivered but not received; no response from company.
“I would not recommend ordering from this company”
Received many inappropriate emails and lacked delivery status updates.
“I receive 10 emails to rate something I did not receive,”
Bought gear from JD Sports in America; great quality clothing.
“Bought my gear from jd sports in America great quality clothing”
Most reviews focus on orders not being fulfilled properly. Customers describe cancellations after long waits, the wrong items being sent, and parcels marked delivered that never arrived. Several also mention return postage being refused and refunds arriving late or not at all.
Customers describe paying for services that did not match what was promised. Reviews mention paying for next-day delivery and having to pay return postage despite free returns being advertised. Only one review comments positively on value, and no others repeat it.
Reviewers report long waits for dispatch and support channels that do not respond. Slow replies led to missed exchanges and long periods without clarity on order status. One review mentions repeated order failures around peak shopping periods.
Few reviews discuss product quality. One reviewer clearly praises the clothing quality. No other reviews mention durability, fit, or manufacturing issues.
Communication issues come up often. Customers describe too many or irrelevant emails, phone lines they cannot reach, and missing delivery updates. Several also point to misleading return messaging, such as free returns being advertised but no return label being provided.
Overall feedback is negative and centres on service and communication problems. Many low-rated complaints sit alongside a single high-rated comment about product quality. Positive feedback is rare compared with repeated operational issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (15) · Quotes shortened · As of: March 2026
Received many inappropriate emails and lacked delivery status updates.
“I receive 10 emails to rate something I did not receive,”
Bought gear from JD Sports in America; great quality clothing.
“Bought my gear from jd sports in America great quality clothing”
Order delayed and cancelled after poor communication about stock.
“they had no idea if the items were in stock or when they would be dispatched.”
Parcel marked delivered but not received; no response from company.
“I would not recommend ordering from this company”
Returned items at own expense and experienced delayed or missing refunds.
“returns are FREE and I should have received a return label but it’s a lie.”
Paid for returns and next-day delivery, but delivery and communication failed.
“Absolutely abysmal service.”
Received wrong item and refused to pay return postage.
“I ordered a Hoodie and received tracksuit bottoms”
Order cancelled after week; company claimed out of stock despite sale.
“Worst customer service.”
Refund took over a month and phone lines were unreachable.
“Their phone lines are permanently switched off”
Order cancelled after over two weeks' wait and refund issued.
“we are sorry we could not fulfil your order”
Multiple orders delayed, stock issues and poor customer service before Christmas.
“they will let you down at the last minute”
Return policy misleading; no exchange and delayed communication from company.
“It says free returns but they don't provide a label.”
No response and no delivery after three weeks despite emails.
“Worst customer service no reply nothing!”
Delayed replies caused missed exchange; tracksuit went out of stock.
“they provided a return or exchange slip but no free returns lable”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Supply & Demand is a fashion retailer and brand that sells through an online store. Its website lists clothing and footwear and lets customers buy items through online checkout and payment. Product pages usually show descriptions, sizing details, and shipping options. The site also directs customers to after-sales help such as returns and customer service contact routes.