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We Collect & Analyse Reviews

Supply & Demand
Experiences & Reviews

Supply & Demand is a retail clothing label selling casual and streetwear apparel through online channels and third‑party retailers. Typical offerings include jackets, hoodies, tracksuits and jeans. Consumers searching reviews often look for information on online ordering, delivery, returns and customer service performance.

Overview & Key Metrics

Reviews Analysed 14
Positive Sentiment 7%
Latest Review 18d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Frequent reports of late dispatch, cancelled orders and missing parcels; advertised 3–5 day delivery is often not met, prompting order cancellations.

Share
23%
Weak
💰

Value for money

Customers describe unexpected return postage costs, paid next‑day delivery not arriving and delayed or missing refunds, reducing perceived value.

Share
9%
Weak
⚡

User experience

Several users report tracking and website gaps: tracking stuck at ‘order placed’, missing delivery status on pages and unclear order updates.

Share
7%
Mixed
🔧

Product quality

Mixed evidence: multiple customers received wrong or partial items and sizing inconsistencies; one reviewer reported good quality clothing.

Share
13%
Weak
📞

Communication

Many reviewers report slow or absent replies to emails, unanswered phone lines and automated or generic responses about delays.

Share
23%
Weak
⭐

Overall experience

Most reviewers give a negative overall verdict citing service, communication and fulfilment problems; a small minority note satisfactory product quality.

Share
25%
Weak

View all 14 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 14 reviews

All Customer Reviews

Sources: Trustpilot (14) · Quotes shortened · As of: September 2025

L
Lora Bess
trustpilot.com Sep 30, 2025

Wack!

Wack! Kids should never do serious business. I place the order- I pay for it- after that, I receive 10 emails to rate something I did not receive, in...

M
Mr Daniel kitching
trustpilot.com Sep 30, 2025

Bought my gear from jd sports in…

Bought my gear from jd sports i...

D
David Robertson
trustpilot.com Sep 30, 2025

They have no idea

They have no idea Ordered jacket and top, waited a week but no delivery, so contacted them by email. They responded saying it was the fault of there I...

L
Lisa Johnson
trustpilot.com Sep 30, 2025

I would not recommend ordering from…

I would not recommend ordering from this company, I ordered over a week ago and stated I should have recieved my parcel 3-5 days, I then emailed by da...

J
Junaid Hussain
trustpilot.com Sep 30, 2025

No free returns. No refunds issued. SCAMMERS

I have originally ordered an XL jacket which didn’t fit so returned it on my own expense even though they claimed that returns are FREE and I should h...

E
Estelle Fletcher
trustpilot.com Sep 30, 2025

AVOID

Ordered a pair of jeans for my son - too small. I then had to pay £5 to send them back. I requested a bigger size. No communication from S&D for a whi...

R
Ricky Kidrowicz
trustpilot.com Sep 30, 2025

I ordered a Hoodie and received…

I ordered a Hoodie and received tracksuit bottoms I don’t know what id**** They got working for them and then sending email saying that they put a rep...

N
Noman Jamraiz Abbasi
trustpilot.com Sep 30, 2025

Absolute crap

Absolute piece for crap. Cancelled my order after 1 week of wait claiming that they were out of stock wh...

J
Jawad
trustpilot.com Sep 30, 2025

Absolutely terrible customer service

Absolutely terrible customer service. Took over a month to get a month to get a refund. Their phone lines ar...

J
Jacq C
trustpilot.com Sep 30, 2025

Order cancelled after over 2 weeks wait!

Ordered on 01.12.2020 received an email (after sending several and getting no response) saying ‘we are sorry we could not fulfil yo...

k
kelv curtis
trustpilot.com Sep 30, 2025

Be careful orders may not arrive in time for Xmas if they arrive at all

They are a disgrace me and my wife ordered on two separate occasions and my wife waited over three weeks to be then told it would be dispatched ASAP t...

l
louise b
trustpilot.com Sep 30, 2025

Terrible customer service.

Terrible customer service. Ordered coat online, unfortunately too big so paid to return via Hermes tracked for an exchange. It says free returns but t...

A
Alan
trustpilot.com Sep 30, 2025

Very bad customer service

Very bad customer service ! Ordered on website and after 2 weeks nothing! Loads of emails and nothing ! Now the 3rd week check aga...

L
Lauren
trustpilot.com Sep 30, 2025

Very poor service from supply and…

Very poor service from supply and demand. Ordered a full tracksuit as a birthday gift. When it arrived it was too big they provided a return or exchan...

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Conclusion

Reviewers consistently report problems with dispatch, fulfilment and communication: multiple accounts describe orders delayed or cancelled after one to several weeks. Several customers report paying for returns or paid delivery that was not honoured, and refunds that took many days to process. There are repeated notes about unresponsive email support and unreachable phone lines, which compounded delays and missed exchanges. A small number of reviews mention satisfactory product quality, but the dominant pattern in these reviews is poor customer service and fulfilment reliability.