Reviewers consistently report problems with dispatch, fulfilment and communication: multiple accounts describe orders delayed or cancelled after one to several weeks. Several customers report paying for returns or paid delivery that was not honoured, and refunds that took many days to process. There are repeated notes about unresponsive email support and unreachable phone lines, which compounded delays and missed exchanges. A small number of reviews mention satisfactory product quality, but the dominant pattern in these reviews is poor customer service and fulfilment reliability.
Examples from available reviews (Sep 2025 – Feb 2026).
Returned items at own expense and experienced delayed or missing refunds.
“returns are FREE and I should have received a return label but it’s a lie.”
Refund took over a month and phone lines were unreachable.
“Their phone lines are permanently switched off”
Bought gear from JD Sports in America; great quality clothing.
“Bought my gear from jd sports in America great quality clothing”
Order delayed and cancelled after poor communication about stock.
“they had no idea if the items were in stock or when they would be dispatched.”
Frequent reports of late dispatch, cancelled orders and missing parcels; advertised 3–5 day delivery is often not met, prompting order cancellations.
Customers describe unexpected return postage costs, paid next‑day delivery not arriving and delayed or missing refunds, reducing perceived value.
Several users report tracking and website gaps: tracking stuck at ‘order placed’, missing delivery status on pages and unclear order updates.
Mixed evidence: multiple customers received wrong or partial items and sizing inconsistencies; one reviewer reported good quality clothing.
Many reviewers report slow or absent replies to emails, unanswered phone lines and automated or generic responses about delays.
Most reviewers give a negative overall verdict citing service, communication and fulfilment problems; a small minority note satisfactory product quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (15) · Quotes shortened · As of: February 2026
Received many inappropriate emails and lacked delivery status updates.
“I receive 10 emails to rate something I did not receive,”
Bought gear from JD Sports in America; great quality clothing.
“Bought my gear from jd sports in America great quality clothing”
Order delayed and cancelled after poor communication about stock.
“they had no idea if the items were in stock or when they would be dispatched.”
Parcel marked delivered but not received; no response from company.
“I would not recommend ordering from this company”
Returned items at own expense and experienced delayed or missing refunds.
“returns are FREE and I should have received a return label but it’s a lie.”
Paid for returns and next-day delivery, but delivery and communication failed.
“Absolutely abysmal service.”
Received wrong item and refused to pay return postage.
“I ordered a Hoodie and received tracksuit bottoms”
Order cancelled after week; company claimed out of stock despite sale.
“Worst customer service.”
Refund took over a month and phone lines were unreachable.
“Their phone lines are permanently switched off”
Order cancelled after over two weeks' wait and refund issued.
“we are sorry we could not fulfil your order”
Multiple orders delayed, stock issues and poor customer service before Christmas.
“they will let you down at the last minute”
Return policy misleading; no exchange and delayed communication from company.
“It says free returns but they don't provide a label.”
No response and no delivery after three weeks despite emails.
“Worst customer service no reply nothing!”
Delayed replies caused missed exchange; tracksuit went out of stock.
“they provided a return or exchange slip but no free returns lable”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Supply & Demand is a retail clothing label selling casual and streetwear apparel through online channels and third‑party retailers. Typical offerings include jackets, hoodies, tracksuits and jeans. Consumers searching reviews often look for information on online ordering, delivery, returns and customer service performance.