Customers often praise Superga for comfortable, well-made trainers and an easy online shopping experience. Many mention fast delivery and simple ordering. A smaller but steady group reports delivery problems, cases left unresolved, and occasional defects. Fit issues come up now and then and reduce satisfaction for some buyers.
Examples from available reviews (Sep 2025 – Mar 2026).
Easy ordering, quick delivery and good quality.
“Easy to order, quick delivery, good quality.”
Very happy with multiple comfy pairs, bargains and hassle-free ordering.
“Hassle free ordering and delivery.”
Customer service ineffective; parcel marked delivered but not received.
“Ineffective customer service so far unable to resolve the case of my parcel that I never got although it was delivered.”
Shoes ripped after five wears and customer care was unhelpful.
“Absolutely shocking customer care.”
Several reviews mention quick dispatch and easy-to-follow delivery tracking. Some describe practical fixes, such as replacement parcels when shipments went missing. Another group reports lost parcels, refunds issued without a clear reason, and delivery cases that were never resolved.
Shoppers often describe prices as fair and say they were happy with sale purchases. Positive value comments usually tie quality to reasonable pricing. A small number point to return costs as a downside.
Customers frequently say the website is easy to use and checkout is fast. Many highlight comfort and coming back to buy again. A minority report fit problems, narrow toes, or sizing that runs large and feels uncomfortable.
Many reviews directly praise the build, materials, and how well the shoes hold up over time. A smaller set mentions early failure, ripped material, or items that look different from the images. These durability and accuracy complaints appear less often than the quality praise.
Some reviewers describe helpful contact and quick replies when shipping issues came up. Others report unhelpful customer service and no explanation when refunds were processed. Communication swings between timely support and enquiries that go unanswered.
Many customers leave five-star reviews focused on comfort, quality, and smooth delivery. One-star feedback points to delivery failures, weak aftercare, and occasional product mismatch. Overall, positive purchases are common, alongside a clear minority of serious negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Parcel was lost but service replaced it quickly with another courier.
“the service was fantastic, with a replacement arriving quickly with a different courier.”
Loves new trainers, chose black and bought them in the sale.
“I just love my new superga trainers.”
Review states the products are quality.
“Quality products”
Easy ordering, quick delivery and good quality.
“Easy to order, quick delivery, good quality.”
Loves the product and it arrived quickly.
“Great product - love them! Quick to arrive.”
Website easy; footwear comfortable, good fit and quick delivery.
“The site is very easy to navigate, with items put into sections. A quick tap and your there.”
Very happy with multiple comfy pairs, bargains and hassle-free ordering.
“Hassle free ordering and delivery.”
Favourite brand with great new styles and very quick delivery.
“Their delivery service is super quick too.”
Has three pairs, finds them very comfortable with thick platform soles.
“They are so comfortable and I love the thick platform soles.”
High praise for quality, fit, sales and quick delivery.
“Beautiful quality trainers.”
Shoes as described with easy ordering and fast delivery.
“Shoes arrived exactly as described.”
Owns eight pairs; loves them but wishes for slightly longer laces.
“these superga trainers are so nice.i have 8 pairs now.”
One order arrived, another never arrived and refund given without explanation.
“These were due to be delivered but never arrived and a refund was sent to me but no explanation at all was given as to why the shoes never arrived”
Shoes well made but run half a size large and slip off.
“they are about 1/2 a size bigger and can’t be tightened enough to stop them slipping off so always go down half a size!”
Shoes ripped after five wears and customer care was unhelpful.
“Absolutely shocking customer care.”
High-top trainers arrived quickly and were good quality and price.
“good quality and they were a good price aswel”
Easy website and comfortable reduced trainers make for a great purchase.
“Easy website Love Superga trainers so comfortable and they were reduced, what's not to love”
Excellent shoes and a great shopping experience.
“Excellent shoes. Great shopping experience.”
Customer service ineffective; parcel marked delivered but not received.
“Ineffective customer service so far unable to resolve the case of my parcel that I never got although it was delivered.”
Reviewer describes the footwear as fabulous.
“Fabulous footwear”
Poor fit and unsupportive soles; returns were expensive.
“Not a good fit, the soles are not cushioned, expensive to return the items.”
Fair price, items as described and arrived promptly.
“very fair price, goods were as described, arrived promptly”
Good selection, true to size and comfortable.
“True to fit and comfortable.”
Review praises the product's fantastic quality.
“Fantastic quality product”
Trainers praised for quality and fast delivery.
“Great trainers, lovely quality, fast delivery.”
Shoes of great quality with fast delivery.
“Great quality shoes and fast delivery.”
DPD delayed delivery, but parcel eventually arrived and pleased customer.
“Sadly the delivery was messed up by DPD but eventually the parcel was delivered and I'm delighted with my purchase.”
Product differed from pictures, had six lace holes and ran large.
“Actual product does not match product In pictures”
Owns three pairs and loves them all.
“I have three pairs of Superga trainers and I love them all!”
Long-term customer praises fit, quality and quick delivery.
“The quality and fit are the best and highly recommended.”
Trainers are comfy, look good and were delivered quickly.
“Nice trainers - comfy and look good - quick delivery as well”
Comfortable shoes that suit many outfits; service was excellent.
“Service was excellent from start to receiving the pumps.”
Comfortable, stylish, perfect fit and easy ordering with quick delivery.
“so comfortable and stylish and are a perfect fit”
Quick service and a great product.
“Quick service, great product”
Shoes were exceptionally narrow and painful to wear.
“they are also exceptionally narrow at the front and too painful for me to wear.”
Easy ordering, great selection and prompt delivery.
“Easy ordering from a great selection, and all delivered promptly and with ease.”
Sneakers praised for great quality and stylish design.
“Really great quality and stylish sneakers.”
Bought on sale; comfortable with extra insole padding and good quality.
“some sort of extra padding in the insoles”
Loves the trainers and finds them perfect.
“Love my Superga trainers. Perfect thank you.”
Shoes were lovely, reasonably priced and delivered on time.
“Lovely shoes at a reasonable price. Delivered on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Superga is an Italian footwear brand that designs and makes canvas trainers with rubber soles. It offers low-top, high-top, and platform styles in a range of colours and materials. Superga sells through its online store and retail partners across multiple markets. Product pages usually include sizes, materials, and care instructions to help shoppers pick the right pair.