Reviews in this sample show a pattern of operational and after‑sales issues that consumers should consider when buying Stone Island. Many complaints focus on returns, refunds and delivery failures, as well as slow or absent responses from customer service. Product complaints include reports of rapid wear and defects on higher‑priced items, though a few customers do note accurate colours and comfortable pieces. If you plan to purchase, check the retailer’s returns policy, keep proof of purchase and be prepared for potential international return requirements when buying online.
Examples from available reviews (May 2017 – Feb 2026).
Warm, well-made beanie matched online colours and shopping was hassle-free.
“These warm, comfortable Stone Island white beanie caps are a great gift for any occasion.”
Returned parcel went missing and refund is delayed with no replies.
“parcel gone missing . Admitted to it and investigating on day 35 now”
Defective shoes were returned and promised replacement was not sent.
“They failed to process the exchange they promised, claimed it was a “misunderstanding,””
Difficult returns process and poor customer service lost a high-spending customer.
“like it or stop bothering us as we don't care about you as a customer or your problem”
Many reviewers report after‑sales failures: long delays on refunds, lost returns and unresolved cases after weeks of chasing customer service.
Several customers state that product performance and durability do not match the premium price paid, describing items as overpriced for quality received.
Recurring issues with online orders, missed or cancelled deliveries, and a cumbersome international returns process that many found time‑consuming.
Multiple reports of defects and rapid wear: fading, holes and poor durability on items that customers expected to last longer.
Numerous reviews mention unreturned emails, ignored escalation attempts and poor responsiveness from customer support or verification teams.
Overall sentiment is negative: many long‑time customers report lost faith due to unresolved returns, refunds and quality concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
High-quality clothing and punctual delivery.
“Brilliant quality clothing and also the delivery came on time”
Reviewer says quality is better than everything.
“quality is BETTER than everything”
Website, fast shipping and tracking were good.
“Good website, fast shipping and very good tracking informations about the cloth that have been shipped to me.”
Reviewer loves the Stone Island products purchased.
“Great products, I love all Stone Island items that I have purchased”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stone Island is an Italian apparel brand known for menswear outerwear and technical fabric research. The label is recognised for its utilitarian aesthetic and compass badge; it is positioned at a premium price point and sells through brand stores, department stores and online channels.