Customers mainly describe after-sales breakdowns, such as cancelled orders, returns that never show up, and refunds that take a long time. Many say emails go unanswered and phone support is unavailable. A smaller set praises product quality and helpful store staff. Some also mention sudden price jumps and website ordering problems.
Examples from available reviews (May 2017 – Feb 2026).
Returned parcel went missing and refund is delayed with no replies.
“parcel gone missing . Admitted to it and investigating on day 35 now”
Refund took over two months with poor communication and shambolic returns.
“took over two months and constant emailing to get a refund.”
Warm, well-made beanie matched online colours and shopping was hassle-free.
“These warm, comfortable Stone Island white beanie caps are a great gift for any occasion.”
Friendly, customer-focused staff made shopping enjoyable despite high spend.
“Staff were very friendly, they were very customer focussed”
Service complaints lead the feedback. Reviewers describe cancelled orders, exchanges that never move forward, and refunds that take months. Several say their returns were lost or never acknowledged.
A smaller share of reviews points to pricing around product drops and dynamic price increases. Those customers report higher-than-expected costs when items restock. This comes up less often than service and product issues.
The website and return logistics cause problems for some buyers. People report blocked accounts, next-day delivery that fails, and being required to send returns internationally. These snags add to delays and frustration.
Feedback splits between defects and strong praise. Multiple reviews mention shrinking, fading, lining failure, and materials breaking down. Other high-rating reviews describe durable items and accurate online presentation, showing a clear split on quality.
Many reviewers describe email-only support that doesn’t respond and long stretches with no acknowledgment. Several say promised authentication or follow-up never arrived. The lack of phone contact or timely replies comes up repeatedly.
Most overall impressions reflect after-sales problems and difficulty reaching support. A smaller group reports good in-store experiences or smooth delivery. The feedback focuses more on operational and support failures than on satisfaction with the purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
High-quality clothing and punctual delivery.
“Brilliant quality clothing and also the delivery came on time”
Reviewer says quality is better than everything.
“quality is BETTER than everything”
Website, fast shipping and tracking were good.
“Good website, fast shipping and very good tracking informations about the cloth that have been shipped to me.”
Reviewer loves the Stone Island products purchased.
“Great products, I love all Stone Island items that I have purchased”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stone Island is an Italian menswear brand founded in the early 1980s, known for outerwear, knitwear, and casual clothing. The label experiments with garment-dyeing and technical textiles across jackets, coats, and trousers. Stone Island sells through its own stores, authorised retailers, and an online shop. It operates internationally and provides e-commerce ordering and shipping.