Reviews indicate Spiral Direct is strong on product quality and timely delivery, with many customers praising distinctive designs and reliable fulfilment. Communication is inconsistent: several buyers report prompt replies and order updates, while others describe unanswered emails or late delivery notices. Checkout and returns have caused problems for a minority, including address-entry and order-cancellation or refund issues. If you shop here, check size guidance, retain order numbers and monitor confirmation emails to help resolve potential issues quickly.
Examples from available reviews (Jun 2017 – Feb 2026).
Correct product but wrong sizing and return requests got no reply.
“I tried to return my purchase but the return won't accept my order number”
Checkout failed to capture address, order cancelled and no refund or reply.
“it still got cancelled and I still haven’t received an email back, neither my money.”
Ordered items were top quality with fast delivery and good confirmations.
“EVERYTHING THAT I ORDERED WAS TOP Quality”
Product has great design, good value and clear communication.
“Great design, good value and good communication.”
Delivery and order fulfilment are frequently described as prompt and well packed, though a minority report incorrect items, cancellations or return issues.
Several customers describe pricing as reasonable and good value; a few reviews note pricing errors or disputes over charged amounts.
Website navigation and order confirmations receive praise, but checkout/address entry and sizing/return flows have caused problems for some buyers.
Most reviewers report well-made garments, accurate descriptions and attractive designs; many say items match expectations on quality and fit.
Some customers note clear order updates and timely replies; other reviews describe unanswered emails and late or vague delivery information.
The majority report a positive overall experience driven by design, quality and delivery; a minority report unresolved issues with service or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer attributes positive outcome to the company's service.
“All thanks to your service”
Order partially received and promised refund never arrived; company unresponsive.
“Order received in part.”
Paid for two hoodies but only one delivered and support ignored further contact.
“Only received one.”
Received one of three paid items and no response from company.
“I ordered 3 items. I only received one, and got charged for all three.”
New garment supplier produced smaller, lower‑quality items and returns ignored.
“Spiral have started using a different garment supplier and they are way too small and a lower quality.”
I recently stumbled upon Spiral Direct, a gothic and alternative clothing brand, while browsing for something unique to add to my wardrobe. I have to say that my overall experience with this brand has been excellent.
Firstly, their website is very user-friendly and easy to navigate which made finding what I was looking for a breeze. They offer a wide variety of men's alternative clothing including t-shirts, hoods, long-sleeved tops jackets - perfect for any style preferences in the goth or heavy metal fashion scene.
One thing that stood out to me was the quality of their products - all of which are made using high-quality materials that not only look great but also feel comfortable on the skin. Additionally, their designs are unique and eye-catching; each piece seems like it can truly make an outfit stand out from the crowd.
Lastly, I had some questions about sizing before making my purchase and reached out to customer service through email. I was pleasantly surprised by how quick their response time was - within 24 hours! The representative who assisted me was friendly, helpful and professional; answering all of my questions accurately.
Overall, Spiral Direct is definitely worth checking out if you're looking for something different in your wardrobe- offering top-notch products coupled with exceptional customer service!
Sizes run very small; XXL items fit far too tightly and disappoint.
“Sizes are way to small.”
Bag not delivered and seller did not respond to refund emails.
“I bought a bag that was not delivered and they do not respond to the email to refund me.”
Customer praised t-shirt print quality and material, very happy.
“Excellent photo quality excellent material”
Items frequently out of stock and the company does not respond.
“the majority of the newest items are out of stock.”
Order delayed from November to late January with no apology.
“finally arrived end of january, not worth the effort”
Customer charged for three items but received two and got no response.
“they charged me all three and I only received two.”
Order was out of stock, refund promised but not received.
“Still no sign of the refund”
Reviewer praised unique designs and comfortable mystical clothing.
“Beautiful unique Designs”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Spiral Direct is an online retailer specialising in alternative and gothic-style apparel and related accessories. People searching reviews usually want insight on product quality, sizing, delivery and customer support to decide whether the brand fits their wardrobe and buying expectations.