Reviews indicate consistent reports of good product quality from many buyers, with multiple comments about fabrics, fit and prompt deliveries. At the same time several reviewers report problems with communication, unfulfilled orders or difficulties returning items. Specific examples include customers receiving free replacements or refunds, and others describing no response to support emails. If you are considering a purchase, check size details carefully, keep order communications and consider contacting support before ordering if you have tight timing or fit concerns. Reading recent reviews about responsiveness can help set expectations for post-order service.
Examples from available reviews (Dec 2021 – Feb 2026).
Dress arrived quickly, well packaged, and fitted perfectly.
“fits like a dream!!”
Daughter's order never arrived and support hasn't responded.
“no response to their support email”
Garment did not match description and returns unanswered.
“The garment I received bore no resemblance to the description on the website.”
Delivery was delayed then replaced free, quality average and warm.
“Soulmia sent me again these polos for gratis.”
Many customers report successful resolutions (refunds, replacements, quick replies), but a notable minority cite delayed shipments, wrong items and unresolved complaints.
Several reviewers describe prices as affordable or good value; a few even received free replacements or complimentary items, supporting perceived value.
Some buyers praise the site as easy to use and reassuring; others call listings misleading or warn that size guidance is inconsistent.
Most reviewers report good material and garment quality and satisfaction with fit when sizing is correct; a small number received items that differed from descriptions.
Reports are split: several reviewers highlight prompt, helpful responses and order updates, while others report no replies to support or return emails.
Overall impressions trend positive for product and delivery experiences, though a portion of buyers report unresolved support issues that affected their outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Daughter's order never arrived and support hasn't responded.
“no response to their support email”
Garment did not match description and returns unanswered.
“The garment I received bore no resemblance to the description on the website.”
Received wrong size and support did not respond to contacts.
“Wrong size sent, no answer from support”
Delivery was delayed then replaced free, quality average and warm.
“Soulmia sent me again these polos for gratis.”
They responded quickly to an email and provided an update.
“Amazing customer service!”
Dress arrived quickly, well packaged, and fitted perfectly.
“fits like a dream!!”
Reviewer praises product quality and excellent service.
“excellent quality and mind blowing service...”
Reviewer finds site authentic with good products and fast delivery.
“Soulmia is a amazing site..”
Reviewer states Soulmia products are awesome and good quality.
“Soulmia products quality are awesome and good.”
Product arrived within three days and had very nice quality.
“Product quality is very nice.”
Reviewer says the clothing quality is excellent and loved everything.
“The quality of the clothes is excellent!”
Reviewer loves the site's clothes, quality, and affordability.
“I love this site.”
Items were good quality and well-priced despite slow shipment.
“The shipment took longer than expected but the items have a good quality and the prices are great.”
Reviewer loves how the clothing looks and plans to buy more.
“Amazing looks great love the clothing”
Company apologised and refunded promptly for missing items.
“refund me right away.”
Support has not responded and reviewer requests a refund.
“still no response or update on my order.”
Hoodie is cosy, great quality, and highly recommended.
“Great quality and so cozy!”
Order impressed reviewer with unique, high-quality natural-fibre garments.
“I'm very impressed with the quality of my order.”
Reviewer received great items with quick shipping and good service.
“Great items, quick shipping, great customer service!!”
Dress arrived promptly, in perfect condition, and fit true to size.
“It came promptly and in perfect condition.”
I ordered this dress in a Rose Gold and White pattern. It was beautiful and perfect for my occasion. The dress fit well and looked beautiful. I really struggled with sizes, the measurements they list online were a guide but the only way to tell if something will fit is to try it on. Trekkinn Customer Service was helpful when I contacted them with my sizing issues, it's not their fault you are as big as you are, thankfully for me even though I'm 54 inches around my rib cage, I have an hourglass shape so I could drop weight until I was able to wear this lovely top! I recommend them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Soulmia is an online clothing retailer selling garments and accessories direct to consumers via a web shop. Typical product categories include dresses, tops, hoodies and casual wear. The site presents product descriptions, size information and images and operates an online customer-support channel for orders, returns and refunds. Consumers seeking reviews about Soulmia will typically look for information on fit, delivery, product quality and responsiveness of support.