Reviews Analysed
21
We Collect & Analyse Reviews
Soulmia
Experiences & Reviews
Soulmia is an online clothing retailer selling garments and accessories direct to consumers via a web shop. Typical product categories include dresses, tops, hoodies and casual wear. The site presents product descriptions, size information and images and operates an online customer-support channel for orders, returns and refunds. Consumers seeking reviews about Soulmia will typically look for information on fit, delivery, product quality and responsiveness of support.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
30d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Many customers report successful resolutions (refunds, replacements, quick replies), but a notable minority cite delayed shipments, wrong items and unresolved complaints.
Share
Mixed
21%
💰
Value for money
Several reviewers describe prices as affordable or good value; a few even received free replacements or complimentary items, supporting perceived value.
Share
Strong
7%
⚡
User experience
Some buyers praise the site as easy to use and reassuring; others call listings misleading or warn that size guidance is inconsistent.
Share
Mixed
10%
🔧
Product quality
Most reviewers report good material and garment quality and satisfaction with fit when sizing is correct; a small number received items that differed from descriptions.
Share
Strong
23%
📞
Communication
Reports are split: several reviewers highlight prompt, helpful responses and order updates, while others report no replies to support or return emails.
Share
Mixed
11%
⭐
Overall experience
Overall impressions trend positive for product and delivery experiences, though a portion of buyers report unresolved support issues that affected their outcome.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Skeptical no more!!
"At first I was skeptical about buying a dress for my friend’s wedding (I’m the matron of honor) online. Soulmia calmed my fears! Not only did I..."
Jen Gillespie
Trustpilot
Sep 30, 2025
Featured for: Positive delivery, fit, packaging
My daughter ordered 3 bracelets over 3…
"My daughter ordered 3 bracelets over 3 weeks ago, we emailed to ask where the delivery was, no response to their support email, I..."
Sam Hayes
Trustpilot
Sep 30, 2025
Featured for: Non-delivery; no email response
This is one of the most misleading…
"This is one of the most misleading sites I have encountered. The garment I received bore no resemblance to the description on the website. I have trie..."
Steve
Trustpilot
Sep 30, 2025
Featured for: Product mismatch and returns failure
I've ordered 2 polo t-shirts
"I've ordered 2 polo t-shirts. The delivery was delayed and canceled. Then Soulmia sent me again these polos for gr..."
Igor -Z-
Trustpilot
Sep 30, 2025
Featured for: Delayed order then free replacement
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sam Hayes
trustpilot.com
Sep 30, 2025
My daughter ordered 3 bracelets over 3…
My daughter ordered 3 bracelets over 3 weeks ago, we emailed to ask where the delivery was, no response to their support email, I...
S
Steve
trustpilot.com
Sep 30, 2025
This is one of the most misleading…
This is one of the most misleading sites I have encountered. The garment I received bore no resemblance to the description on the website. I have trie...
C
Carlos R Marmolejo
trustpilot.com
Sep 30, 2025
Wrong size sent
Wrong size sent, no answer from support, I received the wrong size, I ordered a small shir...
I
Igor -Z-
trustpilot.com
Sep 30, 2025
I've ordered 2 polo t-shirts
I've ordered 2 polo t-shirts. The delivery was delayed and canceled. Then Soulmia sent me again these polos for gr...
E
Elysse
trustpilot.com
Sep 30, 2025
Fast response!
As soon as I emailed them asking about an update on my order they respond...
J
Jen Gillespie
trustpilot.com
Sep 30, 2025
Skeptical no more!!
At first I was skeptical about buying a dress for my friend’s wedding (I’m the matron of honor) online. Soulmia calmed my fears! Not only did I...
S
Sushant Prakash
trustpilot.com
Sep 30, 2025
Wow this is an great an amazing…
Wow this is an great an amazing product... I am Happy to visit nad buying this product excellent quality and mind blowing service... Th...
R
Raj E P
trustpilot.com
Sep 30, 2025
Soulmia collection is a amazing site.
Soulmia is a amazing site.. this is authentic and unique site.. I used many day's that's why I give this s...
T
Tinku Das
trustpilot.com
Sep 30, 2025
Soulmia products quality are awesome…
Soulmia products quality are awesome and good. I like it...
L
Lipika Saw
trustpilot.com
Sep 30, 2025
That's an amazing product
That's an amazing product. I just like this product. Product quality is very nice. Very good collectio...
E
Emily
trustpilot.com
Sep 30, 2025
The quality of the clothes is…
The quality of the clothes is...
R
ROCKSTAR STONY
trustpilot.com
Sep 30, 2025
I love this site
I love this site. All the clothes here look good and great quality and I will most defini...
M
Mariia Camacho
trustpilot.com
Sep 30, 2025
Great
I purchased a few things. The shipment took longer than expect...
J
Jack Weaver
trustpilot.com
Sep 30, 2025
Amazing looks great love the clothing…
Amazing looks great love the clothing it looks so good and may be ill buy more Can’t wait to...
I
Iggy
trustpilot.com
Sep 30, 2025
Good job Soulmia Collection
Soulmia Collection was able to apologize for not having all items that I ordered and...
C
CVB
trustpilot.com
Sep 30, 2025
I would not recommend purchasing…
I would not recommend purchasing through them. I was skeptical at first and should not have ordered. I have emailed the support...
J
J veldkamp
trustpilot.com
Sep 30, 2025
Loved my hoodie from Soulmia
Loved my hoodie from Soulmia. Great quality and so cozy! It's a hoodie with an attitude,any of the hoodies have sassy sayings on them. The hi-l...
C
Christinehamilton
trustpilot.com
Sep 30, 2025
Great quality products !
I'm very impressed with the quality of my order. I orders two goodies and they are both so very unique. I've since received many many compliments on t...
L
Lisa Shirley Hammond
trustpilot.com
Sep 30, 2025
Great items
Great items, quick shippin...
L
Laicie Berkel
trustpilot.com
Sep 30, 2025
I love it!!
The dress I got was true in size. It came pr...
Conclusion
Reviews indicate consistent reports of good product quality from many buyers, with multiple comments about fabrics, fit and prompt deliveries. At the same time several reviewers report problems with communication, unfulfilled orders or difficulties returning items. Specific examples include customers receiving free replacements or refunds, and others describing no response to support emails. If you are considering a purchase, check size details carefully, keep order communications and consider contacting support before ordering if you have tight timing or fit concerns. Reading recent reviews about responsiveness can help set expectations for post-order service.