Reviewers often praise clothing quality, fit, and value. Several customers mention fast delivery and buying again. A cluster of low-rated reviews cite missing orders and support requests that went unanswered. Overall, feedback splits between happy product experiences and service breakdowns.
Examples from available reviews (Dec 2021 – Mar 2026).
Daughter's order never arrived and support hasn't responded.
“no response to their support email”
Garment did not match description and returns unanswered.
“The garment I received bore no resemblance to the description on the website.”
Reviewer says the clothing quality is excellent and loved everything.
“The quality of the clothes is excellent!”
Company apologised and refunded promptly for missing items.
“refund me right away.”
Several reviews mention orders not arriving, incorrect sizes, and support emails that received no reply. Others describe quick refunds and replacement shipments. Service results differ widely from one case to another.
Many reviewers say the items feel affordable and priced well. Value comments often come with praise for material quality and durability. A few accept slower shipping when the price and quality meet expectations.
Customers often mention fast arrivals, careful packaging, and clothing that fits as expected. Several reviewers say they purchased again and liked how the garments looked. A minority report delayed shipping but still praise the product.
High-rated reviews repeatedly point to sturdy fabrics, true-to-size fits, and solid construction. Many describe the materials as “excellent,” “cozy,” and “awesome.” A small number say what arrived did not match the website description.
A noticeable group of reviews says emails went unanswered and return requests stayed unresolved. Fewer reviews mention quick, helpful replies and clear sizing help by email. Communication quality varies from case to case.
Positive reviews focus on quality, fit, and good value. Negative reviews centre on orders not being fulfilled and customer support not responding. Overall, the products draw strong approval, while service and communication problems keep coming up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Daughter's order never arrived and support hasn't responded.
“no response to their support email”
Garment did not match description and returns unanswered.
“The garment I received bore no resemblance to the description on the website.”
Received wrong size and support did not respond to contacts.
“Wrong size sent, no answer from support”
Delivery was delayed then replaced free, quality average and warm.
“Soulmia sent me again these polos for gratis.”
They responded quickly to an email and provided an update.
“Amazing customer service!”
Dress arrived quickly, well packaged, and fitted perfectly.
“fits like a dream!!”
Reviewer praises product quality and excellent service.
“excellent quality and mind blowing service...”
Reviewer finds site authentic with good products and fast delivery.
“Soulmia is a amazing site..”
Reviewer states Soulmia products are awesome and good quality.
“Soulmia products quality are awesome and good.”
Product arrived within three days and had very nice quality.
“Product quality is very nice.”
Reviewer says the clothing quality is excellent and loved everything.
“The quality of the clothes is excellent!”
Reviewer loves the site's clothes, quality, and affordability.
“I love this site.”
Items were good quality and well-priced despite slow shipment.
“The shipment took longer than expected but the items have a good quality and the prices are great.”
Reviewer loves how the clothing looks and plans to buy more.
“Amazing looks great love the clothing”
Company apologised and refunded promptly for missing items.
“refund me right away.”
Support has not responded and reviewer requests a refund.
“still no response or update on my order.”
Hoodie is cosy, great quality, and highly recommended.
“Great quality and so cozy!”
Order impressed reviewer with unique, high-quality natural-fibre garments.
“I'm very impressed with the quality of my order.”
Reviewer received great items with quick shipping and good service.
“Great items, quick shipping, great customer service!!”
Dress arrived promptly, in perfect condition, and fit true to size.
“It came promptly and in perfect condition.”
I ordered this dress in a Rose Gold and White pattern. It was beautiful and perfect for my occasion. The dress fit well and looked beautiful. I really struggled with sizes, the measurements they list online were a guide but the only way to tell if something will fit is to try it on. Trekkinn Customer Service was helpful when I contacted them with my sizing issues, it's not their fault you are as big as you are, thankfully for me even though I'm 54 inches around my rib cage, I have an hourglass shape so I could drop weight until I was able to wear this lovely top! I recommend them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Soulmia runs an online store that sells clothing and fashion items. Each product page includes sizing and material details. Customers order through an online checkout and get confirmation emails plus shipping updates. Support is offered by email and online contact options for returns and questions.