Reviews give consistently high praise for in-person help and delivery visits. Customers describe online ordering as straightforward, with easy collection options. Several mention staff who pitch in with installation and setting products up. A small number point to differences between the advertised warranty and what they received, plus occasional gaps in order updates.
Examples from available reviews (Dec 2021 – Mar 2026).
Plenty of choice, competitive prices, and helpful assistance from Kant.
“Plenty of choice. Good competitive prices . A big shout out to Kant who was very helpful when returning an item.”
Delivery was fine but customer service lacked helpful updates.
“customer service not very helpful”
Purchase and delivery were easy, but the advertised labour guarantee differed.
“ADVERTISED WITH 5 YEARS COVER BUT ONLY GOT 12 MONTHS.”
Washing machine performs well, cleans clothes quickly and is affordable.
“I'm still astonished by how clean my clothes come out;”
Service comes up most often. Reviewers regularly call delivery teams and sales staff polite, helpful, and focused on fixing issues. Several describe same-day replacements or practical help during installation.
Price and value appear in several reviews. Shoppers mention competitive pricing and reasonable deals, along with next-day delivery options. These comments show up less than service feedback but stay consistent.
Many describe the buying process as quick and easy. Customers point to clear website navigation, smooth click-and-collect, and deliveries that arrive well packaged. This kind of usability praise repeats across online and in-store purchases.
Some reviews highlight product performance, including specific praise for cleaning results and reliability. One review says the advertised labour guarantee did not match the coverage received. Product-quality comments appear, but less often than service feedback.
Most reviewers mention clear contact before delivery and timely updates. A minority note missing customer-service updates or unhelpful replies. Communication praise shows up regularly, with limited complaints.
Feedback leans positive, helped by strong in-person service and a simple buying process. The few critical notes focus on warranty clarity and occasional customer-service responsiveness. Ratings tend to sit at the high-satisfaction end.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Plenty of choice, competitive prices, and helpful assistance from Kant.
“Plenty of choice. Good competitive prices . A big shout out to Kant who was very helpful when returning an item.”
Plenty of choice, competitive prices, and helpful assistance from Kant.
“Plenty of choice. Good competitive prices . A big shout out to Kant who was very helpful when returning an item.”
Delivery team were polite, helpful and provided reliable updates.
“Great team work from zulfi & maciet was very polite and extremely helpful.”
Delivery team were polite, helpful and provided reliable updates.
“Great team work from zulfi & maciet was very polite and extremely helpful.”
Faulty washing machine was replaced immediately the next day.
“it was replaced immediately.”
Faulty washing machine was replaced immediately the next day.
“it was replaced immediately.”
TV delivered by Zulfi and Abbas who were very friendly and helpful.
“they were very friendly people and helped with everything”
TV delivered by Zulfi and Abbas who were very friendly and helpful.
“they were very friendly people and helped with everything”
Staff were helpful, offered good advice and were recommended.
“Very helpfull staff and good advice highly recommend will.not hesitate to use again keep up the good work”
Staff were helpful, offered good advice and were recommended.
“Very helpfull staff and good advice highly recommend will.not hesitate to use again keep up the good work”
Cooker was delivered on time by friendly, professional staff.
“COOKER DELIVERED ON TIME. FRIENDLY, PROFESSIONAL STORE AND THE DELIVERY STAFF.”
Cooker was delivered on time by friendly, professional staff.
“COOKER DELIVERED ON TIME. FRIENDLY, PROFESSIONAL STORE AND THE DELIVERY STAFF.”
Customer service, price and quantity were reported as good.
“Good customer service and price and quantity”
Customer service, price and quantity were reported as good.
“Good customer service and price and quantity”
Good communication before delivery and great service and prices.
“Good communication prior to delivery.”
Good communication before delivery and great service and prices.
“Good communication prior to delivery.”
Welcoming, knowledgeable staff made purchasing easy and explained returns.
“The staff are welcoming & knowledgeable......it’s so easy to make a purchase & help is available to your purchase to your car”
Welcoming, knowledgeable staff made purchasing easy and explained returns.
“The staff are welcoming & knowledgeable......it’s so easy to make a purchase & help is available to your purchase to your car”
Service was quick and the staff were polite.
“Quick service and polite staff”
Service was quick and the staff were polite.
“Quick service and polite staff”
Delivery was quick and service described as lovely.
“Quick delivery and lovely service”
Delivery was quick and service was lovely.
“Quick delivery and lovely service”
Two delivery drivers persevered to position dryer despite awkward space.
“They struggled but persevered and eventually got it in position.”
Delivery drivers persevered with a difficult placement and succeeded.
“Our 2 delivery drivers stu and ste were fantastic.”
Good selection and reasonable prices with a great click-and-collect experience.
“Great choice of dehumidifiers at reasonable prices, great click and collect experience”
Good selection of dehumidifiers at reasonable prices and click-and-collect.
“Great choice of dehumidifiers at reasonable prices”
Staff provided information without pressure and there was ample stock.
“We weren’t pushed into making a quick choice and was helped and given information to assist us and there was plenty stock”
Staff provided helpful information without pressuring the purchase decision.
“We weren’t pushed into making a quick choice”
Delivery was fine but customer service lacked helpful updates.
“Delivery was fine but customer service not very helpful and updates on the status of my order would have been nice.”
Delivery was fine but customer service lacked helpful updates.
“customer service not very helpful”
Ordering was easy, delivery was fast and fitter did a great job.
“Easy to order very fast delivery and great job done by the fitter”
Ordering was easy, delivery was very fast, and fitter did great work.
“Easy to order very fast delivery and great job done by the fitter”
Sales staff Nazneen and Rizwan were thorough and professional.
“Nazneen and Rizwan looked after us when purchasing a washing machine.”
Staff were thorough and professional during the washing machine purchase.
“They were both thorough and their professionalism shone through.”
Purchase by phone and delivery were easy, but labour guarantee duration was incorrect.
“ADVERTISED WITH 5 YEARS COVER BUT ONLY GOT 12 MONTHS.”
Purchase and delivery were easy, but the advertised labour guarantee differed.
“ADVERTISED WITH 5 YEARS COVER BUT ONLY GOT 12 MONTHS.”
Making the purchase was quick and easy.
“Quick and easy to purchase”
The purchasing process was quick and easy.
“Quick and easy to purchase”
Salesman was helpful and delivery was free and smooth.
“Salesman was helpful. Free delivery and the delivery went very smooth. No fuss no bother good service”
Salesman was helpful and free delivery went very smoothly.
“Salesman was helpful.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sonic Direct is a UK retailer of appliances and consumer electronics, selling both large and small household appliances online and through physical outlets. It offers online ordering, click-and-collect, and delivery across its range. Its website shows product specifications, prices, and availability, and it provides routes for support and returns. The retailer also offers installation and after-sales help for purchased appliances.