Reviews show a clear split: many customers praise Solbari products for build quality, hat design and, for some, fast international shipping. However, a considerable number of reviewers report issues with returns, refunds, delivery time and responsiveness from customer support. Several reviews describe product problems that were either unresolved or later replaced, illustrating inconsistent quality control and service outcomes. If you consider purchasing, check shipping times for your country, review the returns process and confirm sizing before ordering to reduce potential issues.
Examples from available reviews (Dec 2022 – Feb 2026).
Customer praises fast delivery and consistently outstanding product quality.
“Every single time, my parcel has arrived super quick”
Exchange resulted in wrong size and company refused refund or exchange.
“now they won't refund or exchange.”
Shirt arrived with fabric discoloration but replacement was sent free.
“Bought a $100+ sunshirt which arrived with a fabric discoloration on the front.”
Reviewer alleges hat is overpriced and comparable products found cheaper.
“£45 for a polyester sunhat? Just go on Temu and get the same hat for £5 plus free shipping.”
Customers report both helpful, fast resolutions and prompt refunds, alongside multiple accounts of poor returns handling and unhelpful responses.
Some reviewers describe durable, well-made items and good value; others criticise prices as high and comparable goods available much cheaper elsewhere.
Ordering and delivery experiences vary: several customers report quick international delivery, while others describe long waits and a difficult returns portal.
Many praise construction and protection (hats, shirts, umbrellas); several report defects, staining or quality not matching expectations in some items.
Frequent complaints about unclear return instructions, limited local contact and slow or inconsistent email responses; a minority praise individual staff help.
Overall impressions are mixed: a group of loyal customers report consistent quality and fast shipping, while many describe service, returns or delivery issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Hat was unbreathable, pooled moisture and felt very hot and rigid.
“The hat is not breathable, water pooled above my hair”
Reviewer found the hat's fabric, brim wire, and overall quality disappointing.
“This product is overwhelmingly disappointing, from the fabric, to the wire in the brim, to the general quality of the product.”
Paid for faster delivery but order didn't arrive and customer service failed.
“After promising a 3-6 day delivery and charging a fee for that, they now tried to provide several caveats”
Hat worked well on first wear and reviewer is satisfied so far.
“so far so good...”
Orders arrived quickly within the US and reviewer loves the hats.
“I adore these hats.”
Long-term use showed the tops provide reliable sun protection and retain quality.
“they have provided me with lots of sun protection”
Reviewer alleges hat is overpriced and comparable products found cheaper.
“£45 for a polyester sunhat? Just go on Temu and get the same hat for £5 plus free shipping.”
Customer struggled with returns due to printing-only labels and poor service.
“however it only allows you to print label (no good to me as I don’t own a printer!”
Order arrived in UK within one week and refund processed quickly.
“I received my order in the Uk within 1 week”
Shirt arrived with fabric discoloration but replacement was sent free.
“Bought a $100+ sunshirt which arrived with a fabric discoloration on the front.”
Product good but shipping from company was excessively slow.
“Great product but shipping time is ridiculous.”
Visor slid off hair and was non-returnable due to removed tag.
“it would slide off my hair and only stay put if I pulled it down to my eyes.”
Customer praises fast delivery and consistently outstanding product quality.
“Every single time, my parcel has arrived super quick”
Hat quality was average and sweatband blue ink stained the fabric.
“the blue ink from the sweatband has leaked completely around the white part of the hat fabric.”
Hat arrived from overseas, fits large head and is nicely made.
“It is nicely made and fits my enormous head.”
Reviewer claims returns are not allowed and plans to report regulator.
“Beware! No return is allowed.”
Exchange resulted in wrong size and company refused refund or exchange.
“now they won't refund or exchange.”
Company refunded instead of exchanging and ignored follow-up communication.
“I clearly requested an exchange for my gloves in a size large, not a refund.”
Reviewer claims negative reviews were not published and accuses dishonesty.
“They are not an honest company.”
Reviewer loves products and praises employee Emma's helpful assistance.
“I love their products!”
Reviewer upset orders ship from Australia causing very long delivery times.
“Just ordered and only when tracking realised this is being shipped from Australia!”
Long-term customer praises durable, high-quality products and value.
“Very high-quality products and lightning quick postage in Australia”
Travel-friendly reversible hat arrived quickly and offers excellent sun protection.
“it’s reversible, with straps that work on both sides.”
Order not received after a month and reviewer was refunded.
“After waiting a month and not receiving, contacted and was given a refund”
Reviewer found the product expensive and customer service unhelpful.
“Very expensive for what it is.”
Returning orders was difficult with multiple restocking fees and poor support.
“Difficult website when returning orders.”
I recently had the pleasure of purchasing some sun protective clothing and a sun hat from Solbari, and I must say that I am thoroughly impressed with their products. The items are incredibly lightweight yet still manage to offer UPF50+ protection, which is exactly what I was looking for during the summer months.
The quality of the clothing is exceptional as well; they are beautifully made with high-quality materials and attention to detail. The brand also offers a great variety of different styles to choose from, so you can be both stylish and protected at the same time.
Aside from the impressive quality and style of these products, another standout feature for me was how easy it was to navigate their website. Their customer service team was very helpful when answering any questions about sizing or product details before placing my order.
Overall, I would highly recommend Solbari to anyone looking for stylish and high-performing sun protective clothing or accessories. You won't be disappointed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Solbari is an Australian company specialising in sun-protective apparel and accessories sold mainly via its online store. Product lines commonly include hats, shirts, sleeves and umbrellas designed for sun protection and travel. The brand sells internationally from Australia and provides online product pages, sizing information and a returns portal for cross-border customers.