Solbari
Experiences & Reviews
Solbari is an Australian company specialising in sun-protective apparel and accessories sold mainly via its online store. Product lines commonly include hats, shirts, sleeves and umbrellas designed for sun protection and travel. The brand sells internationally from Australia and provides online product pages, sizing information and a returns portal for cross-border customers.
Overview & Key Metrics
Our Analysis
Service quality
Customers report both helpful, fast resolutions and prompt refunds, alongside multiple accounts of poor returns handling and unhelpful responses.
Value for money
Some reviewers describe durable, well-made items and good value; others criticise prices as high and comparable goods available much cheaper elsewhere.
User experience
Ordering and delivery experiences vary: several customers report quick international delivery, while others describe long waits and a difficult returns portal.
Product quality
Many praise construction and protection (hats, shirts, umbrellas); several report defects, staining or quality not matching expectations in some items.
Communication
Frequent complaints about unclear return instructions, limited local contact and slow or inconsistent email responses; a minority praise individual staff help.
Overall experience
Overall impressions are mixed: a group of loyal customers report consistent quality and fast shipping, while many describe service, returns or delivery issues.
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Fantastic service and quality every time!
"I live in the UK and have ordered from Solbari in Australia many times. Every single time, my parcel has arrived super quick, often faster than items..."
No return allowed - be careful!
"I stupidly did an exchange and bought a more expensive item, so paid with the value of the returned item and another £24. The wrap I bought is huge in..."
Fabric discoloration
"Update: Solbari shipped a new shirt for free. The item arrived quickly and we are pleased with the resolution. Now changed rating from 1 star to 3 sta..."
£45 for a polyester sunhat? Just no
"£45 for a polyester sunhat? Just go on Temu and get the same hat for £5 plus free shipping. Solbari are scammers using marketing lingo to sell unremar..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
£45 for a polyester sunhat? Just no
£45 for a polyester sunhat? Just go on Temu and get the same hat for £5 plus free shipping. Solbari are scammers using marketing lingo to sell unremar...
Bought two hats as not sure which one…
Bought two hats as not sure which one would fit best. I instigated a return of one item on the portal… on the screen it said “ QR Code” or Print Label...
Quick delivery & easy return
After reading bad reviews I was very sceptical if I would ever receive the hats I’d ordered…I was wrong. I received my order in the Uk within 1 week,...
Fabric discoloration
Update: Solbari shipped a new shirt for free. The item arrived quickly and we are pleased with the resolution. Now changed rating from 1 star to 3 sta...
VERY slow delivery/shipping
Great product but shipping time is ridiculous. I ordered June 20 and received July 7. This is the UK where the majority of online d...
I bought a visor, it sucked
I bought a visor. The visor fit but when I attempted to use it, it would slide off my hair and only stay put if I pulled it down to my eyes. They will...
Fantastic service and quality every time!
I live in the UK and have ordered from Solbari in Australia many times. Every single time, my parcel has arrived super quick, often faster than items...
Extremely Disappointed
My story with this business and the hat is quite involved. I’ll try to be succinct in the hopes it helps you. I give an extra star for the great Custo...
Broad-brimmed sun hat
Ordered a broad-brimmed sun hat on 17th May. It was delivered on 31st May, which is not a particularly long time when you consider it came half-way ar...
Beware - not return allowed against UK law
Beware! No return is allowed. Nowhere in the website tells you how to return - they tell you - on their returns portal - but once you’v...
No return allowed - be careful!
I stupidly did an exchange and bought a more expensive item, so paid with the value of the returned item and another £24. The wrap I bought is huge in...
I clearly requested an exchange for my…
I clearly requested an exchange for my gloves in a size large, not a refund. I even included a sticky note inside the package stating this, which coul...
They are not an honest company
They are not an honest company. I have written two 1 star reviews on 2 hats I received which were terrible quali...
I love their products!
I love their products! I will place a second order because now I want differen...
Wish I had read reviews
Wish I had read reviews. Just ordered and only when tracking realised this is being shipped from Australia! Going to be months. Emailed them to ask fo...
Great company with high-quality products
I have been a customer of Solbari for YEARS. I use their UV umbrellas--literally--every single day, often subjecting them to extreme winds, and they l...
Perfect Travel-Friendly Sun Hat with Excellent Protection
I recently purchased the ‘Holiday Hat’ from Solbari, and I couldn’t be happier with my choice. It arrived in just over a week and is exactly what I wa...
It’s been almost a month and I still am…
After waiting a month and not receiving,...
Extremely poor customer service
Very expensive for what it is. Typically expensive items come with good customer service. Unfortunately like many others here, I had a poor experi...
Should have read the reviews
Should have read the reviews. Difficult website when returning orders. Also: Placed two orders. Three arrived in one package. One in another. Quality...
Conclusion
Reviews show a clear split: many customers praise Solbari products for build quality, hat design and, for some, fast international shipping. However, a considerable number of reviewers report issues with returns, refunds, delivery time and responsiveness from customer support. Several reviews describe product problems that were either unresolved or later replaced, illustrating inconsistent quality control and service outcomes. If you consider purchasing, check shipping times for your country, review the returns process and confirm sizing before ordering to reduce potential issues.