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We Collect & Analyse Reviews

Snowboard Asylum
Experiences & Reviews

Snowboard Asylum is a UK-based specialist retailer focused on snowboards, boots, bindings and related apparel. The business operates an online shop alongside physical service and fitting facilities, and also offers repair and maintenance services. Consumers typically search for product range, stock availability, delivery options, returns policy and in-store fitting or workshop services when researching this company.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 52%
Latest Review 19d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Reviews describe reliable in-store servicing and repairs, but many report fulfillment errors, cancelled orders and delivery problems for online purchases.

Share
24%
Mixed
💰

Value for money

Some customers praised competitive prices and occasional discounts; others were dissatisfied with refunds, partial reimbursements and low-value compensation offers.

Share
7%
Mixed
⚡

User experience

In-store experiences are frequently positive; the website and stock display receive repeated criticism for wrong availability, broken filters and misleading listings.

Share
14%
Mixed
🔧

Product quality

Customers report both well-serviced equipment and well-packaged correct items, alongside cases of incorrect, used or defective items being sent as new.

Share
8%
Mixed
📞

Communication

Some customers highlight helpful, proactive staff and responsive mail-order support; others report unreturned emails, bounced messages and long phone waits.

Share
23%
Mixed
⭐

Overall experience

Overall impressions vary widely: many recommend the in-store teams and repairs, while a substantial number describe frustrating online ordering and resolution experiences.

Share
23%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

f
fanos charalambous
trustpilot.com Sep 30, 2025

Don't order from this Company if you…

Don't order from this Company if you are outside UK! I order a Jacket and returned it back because of the size, they do not do free returns i...

b
born to sail forced to work
trustpilot.com Sep 30, 2025

Avoid this company

Avoid this company, they will send you 300 pounds snowboard boots with no signature parcel to save 90p. Parcel lost, left outside by r...

J
Joe Warren
trustpilot.com Sep 30, 2025

Twice Sent the Wrong Item, No Response for Support

I ordered a New Balance top from TSA, and while delivery was quick, the item arrived in the wrong colour. Mistakes happen, but it was a bit frustratin...

E
Ed Williams
trustpilot.com Sep 30, 2025

Don't trust their website stock!

Don't trust their website stock! Ordered some bindings, and I wondered where they were 5 days later when they were supposed to be next day delivery. T...

H
Harry O
trustpilot.com Sep 30, 2025

Stupid and sneaky

OMG what an experience. So because of the reviews I phoned to check stock. They said they had the item 'yes we have two in stock'. Instead I received...

S
Shaun Barriball
trustpilot.com Sep 30, 2025

Great prices, fast shipping, accurate stock levels

My experience was extremely positive with Snowboard Asylum. There were one of the few retailers who had...

S
Stal
trustpilot.com Sep 30, 2025

Snowboard Servicing At TSA Castleford

Needed full service for my snowboard at Castleford TSA. Colin the lead manager of servicing is so well-skilled at seeing what needs doing - he careful...

P
Phil S
trustpilot.com Sep 30, 2025

What is up with the website

What is up with the website? The filters just dont work. It's been like this for ages....

D
Dave Hartley
trustpilot.com Sep 30, 2025

Advertises and let's you buy items they don't have

Placed an order for a "Burton [ak] GORE-TEX Cyclic Jacket" in the sale. x4 colours available. I ordered a Black, told out of stock and offered a disco...

M
Mr Breeze
trustpilot.com Sep 30, 2025

Sent the wrong snowboard

Sent the wrong snowboard, no one answers the phone, 10 min + waiting times to talk to someone. Then they dont trust you that they send the wrong produ...

P
Peter
trustpilot.com Sep 30, 2025

Snowboard boot repair.

I was having problems with my snowboard boots -- after two years they were really hurting my feet. I brought them in to TSA, who pointed out that a ca...

T
Tate Hayward-hench
trustpilot.com Sep 30, 2025

Ed (in mail order) has been a delight…

Ed (in mail order) has been a delight and super helpful. I had a delivery go missing which he managed to track down straight away for me, when the del...

C
Consumer
trustpilot.com Sep 30, 2025

Avoid at any cost

Ordered twice and both times they cancelled the order because they didn’t have the stoc...

A
Andy Hill
trustpilot.com Sep 30, 2025

High 5 to Calum at TSA Xscape Milton…

High 5 to Calum at TSA Xscape Milton Keynes. He was so informative and h...

J
Jamie Chadburn
trustpilot.com Sep 30, 2025

Tamworth store was brilliant with…

Tamworth store was brilliant with myself and my son. Even exchanged the a snowboard for something more suitable. All in all must have spent 3 hours wi...

c
charlie metcalfe
trustpilot.com Sep 30, 2025

Great Customer service

Ordered a new snowboard, got an email a couple days later informing there was a scratch on the board they’d noticed whil...

R
Rockmonkey
trustpilot.com Sep 30, 2025

Great company 👌

Fantastic seller.. Speedy delivery.. Well package...

W
William taylor
trustpilot.com Sep 30, 2025

Order not received shows never even dispatched on klarna

Order placed still not processed nor dispatc...

P
Poppy Jones
trustpilot.com Sep 30, 2025

AMAZING staff

Super nice staff members. Shoutout to Luke from the store in Ellis Brigham in Xscape Castleford. Super helpful. Doesn’t try to sell you loads of stuff...

F
Fane Fonseka
trustpilot.com Sep 30, 2025

received board with defect that I refunded previously

I ordered a Jones flagship from TSA not too long ago but when it came it realised it had a bulge in the base. A bit annoying but they arranged for a c...

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Conclusion

Customer feedback shows a clear split between strong in-store service and recurring problems with online fulfilment and post-order communication. Multiple reviews praise knowledgeable staff, thorough repairs and helpful in-person fittings; these areas appear consistent strengths. At the same time, many online shoppers report stock inaccuracies, wrong or defective items sent, delayed refunds and difficulty contacting support. If you prioritise in-store fitting or workshop services, reviews are generally positive; if you plan to order online, consider checking stock by phone and keep documentation for returns or disputes.