Customers often praise the excellent, knowledgeable help in store and effective on-site repairs. Online orders frequently run into failed deliveries, wrong items, and slow or reduced refunds. Many also criticise email response times and how returns are handled. Overall, reviews split between strong in-store experiences and troubled online fulfilment.
Examples from available reviews (Dec 2021 – Feb 2026).
Return unacknowledged for weeks and refunds only issued after complaint.
“Refund issued after I sent a forthright email”
Website repeatedly listed items as in stock but orders were cancelled.
“it still lists items as being in stock.”
Callum provided comprehensive, passionate advice making the visit enjoyable.
“Callum gave us very comprehensive advice”
Staff repaired and heat-moulded boots for free, resolving pain.
“All for free!”
Several reviews praise shop staff and technicians for helpful, informed advice and accurate fittings. Customers also mention named employees and in-store repairs that fixed comfort and fit problems. In contrast, many online orders were cancelled, missed delivery slots, or arrived with fulfilment mistakes.
Some buyers say refunds were reduced and return postage was not refunded. Others point to free boot repairs and occasional discounts offered to keep orders in place. Overall, reviews include both cost-related complaints and clear examples of no-charge fixes.
Customers describe website issues such as products shown as in stock when they were not and filters that did not work during searches. Some orders were delayed, cancelled, or left unprocessed even though the site showed availability. Positive comments about checkout or delivery appear too, but they are less common in the online feedback.
Several shoppers report receiving the wrong colour or the wrong snowboard model, and one says the replacement had the same defect. Other reviews describe orders arriving well packaged and in perfect condition. Taken together, the feedback shows picking and fulfilment errors alongside correctly delivered items.
Many reviewers mention slow or missing email replies, with returns going unacknowledged for weeks, and one person says the contact address did not work. A smaller group describes staff who chased missing deliveries and offered compensation or discounts. Communication varies widely depending on the channel.
Reviews draw a clear line between high satisfaction in store and frequent frustration with online orders. Positive comments focus on expert help and repairs that worked. Negative ones highlight delivery failures, incorrect items, and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Return unacknowledged for weeks and refunds only issued after complaint.
“Refund issued after I sent a forthright email”
Bindings not delivered internationally; user blames carrier and company choice.
“They didn't manage to deliver them from UK to my house in Germany.”
Board arrived in perfect condition on time using UPS delivery.
“Wrapped perfectly, perfect condition.”
Callum provided comprehensive, passionate advice making the visit enjoyable.
“Callum gave us very comprehensive advice”
Received reduced refund and no free returns outside the EU.
“they refund 140GBP with no explanation!”
Parcel left unsigned and lost; contact email didn't work.
“Parcel lost, left outside by royal mail without assigned safe place.”
Received wrong colour twice and support didn't resolve or respond.
“I’ve received no response or effort from TSA to resolve the issue”
Website listed items as in stock but order was delayed due to unavailability.
“Don't trust their website stock!”
Received incorrect item despite phone confirmation and refund omitted postage.
“they 'forgot' to refund the postage of £3.99”
Positive experience: fast shipping, responsive support, and available stock.
“My experience was extremely positive with Snowboard Asylum.”
Highly skilled technician serviced snowboard carefully, producing excellent results.
“Cannot recommend this guy enough.”
Website filters don't work despite good in-store staff and stock.
“The filters just dont work.”
Website repeatedly listed items as in stock but orders were cancelled.
“it still lists items as being in stock.”
Received wrong snowboard and poor response when reporting the error.
“They didn't even stock the snowboard I ordered, just used the photos and discription.”
Staff repaired and heat-moulded boots for free, resolving pain.
“All for free!”
Staff member Ed tracked a missing delivery and organised correct sizes promptly.
“Ed (in mail order) has been a delight and super helpful.”
Orders cancelled due to no stock and refunds took weeks.
“Worst place I’ve ever ordered from.”
Staff member Calum was informative and very helpful with boots.
“He was so informative and helpful.”
In-store staff provided excellent, patient service including fittings and exchanges.
“Tamworth store was brilliant with myself and my son.”
Notified about a scratch and offered 10% discount, good communication.
“offered me 10% off if I wanted to keep the order.”
Fast, well-packaged delivery and accurate item description.
“Fantastic seller.. Speedy delivery.. Well packaged.. Item as described..”
Order not processed or dispatched and customer service was slow.
“Order placed still not processed nor dispatched, Slow service Customer service not great,”
Store staff Luke was honest, helpful, and recommended suitable products.
“Super nice staff members.”
Received a replacement board with the same defect and no warranty info.
“they sent out the same board with the same defect.”
I ordered a Globe GI Line form complete skate board has from. The Snow Board Asylum which is a one-stop shop for skateboards and various products.
The skate board i ordered never arrived at my address.
It's pretty difficult to contact them.
When I contacted them, they advised me that they might not have any in stock and that I would have to wait a couple of days to learn what was up with them.
I requested a refund, and they answered by saying he would check with the warehouse to see whether the skate is still available, which would take 15 minutes (rather than the initial 4 days).
He reappeared 40 minutes later, stating that the skate had been located but that if I waited a little longer, they might be in the warehouse somewhere.
I’m totally disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Snowboard Asylum is a UK retailer focused on snowboards, bindings, boots, and snowboard accessories. It sells through an online store that ships across the UK and internationally, with stock availability shown on its website. The company also runs UK physical stores where staff handle boot fittings, sales advice, and on-site servicing. Technicians provide tuning, repairs, and heat-moulding for boots and other gear. The business carries a range of branded snowboard products and offers both retail sales and equipment maintenance services.