Customer feedback shows a clear split between strong in-store service and recurring problems with online fulfilment and post-order communication. Multiple reviews praise knowledgeable staff, thorough repairs and helpful in-person fittings; these areas appear consistent strengths. At the same time, many online shoppers report stock inaccuracies, wrong or defective items sent, delayed refunds and difficulty contacting support. If you prioritise in-store fitting or workshop services, reviews are generally positive; if you plan to order online, consider checking stock by phone and keep documentation for returns or disputes.
Examples from available reviews (Dec 2021 – Feb 2026).
Received wrong colour twice and support didn't resolve or respond.
“I’ve received no response or effort from TSA to resolve the issue”
Website repeatedly listed items as in stock but orders were cancelled.
“it still lists items as being in stock.”
Highly skilled technician serviced snowboard carefully, producing excellent results.
“Cannot recommend this guy enough.”
Staff member Ed tracked a missing delivery and organised correct sizes promptly.
“Ed (in mail order) has been a delight and super helpful.”
Reviews describe reliable in-store servicing and repairs, but many report fulfillment errors, cancelled orders and delivery problems for online purchases.
Some customers praised competitive prices and occasional discounts; others were dissatisfied with refunds, partial reimbursements and low-value compensation offers.
In-store experiences are frequently positive; the website and stock display receive repeated criticism for wrong availability, broken filters and misleading listings.
Customers report both well-serviced equipment and well-packaged correct items, alongside cases of incorrect, used or defective items being sent as new.
Some customers highlight helpful, proactive staff and responsive mail-order support; others report unreturned emails, bounced messages and long phone waits.
Overall impressions vary widely: many recommend the in-store teams and repairs, while a substantial number describe frustrating online ordering and resolution experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Return unacknowledged for weeks and refunds only issued after complaint.
“Refund issued after I sent a forthright email”
Bindings not delivered internationally; user blames carrier and company choice.
“They didn't manage to deliver them from UK to my house in Germany.”
Board arrived in perfect condition on time using UPS delivery.
“Wrapped perfectly, perfect condition.”
Callum provided comprehensive, passionate advice making the visit enjoyable.
“Callum gave us very comprehensive advice”
Received reduced refund and no free returns outside the EU.
“they refund 140GBP with no explanation!”
Parcel left unsigned and lost; contact email didn't work.
“Parcel lost, left outside by royal mail without assigned safe place.”
Received wrong colour twice and support didn't resolve or respond.
“I’ve received no response or effort from TSA to resolve the issue”
Website listed items as in stock but order was delayed due to unavailability.
“Don't trust their website stock!”
Received incorrect item despite phone confirmation and refund omitted postage.
“they 'forgot' to refund the postage of £3.99”
Positive experience: fast shipping, responsive support, and available stock.
“My experience was extremely positive with Snowboard Asylum.”
Highly skilled technician serviced snowboard carefully, producing excellent results.
“Cannot recommend this guy enough.”
Website filters don't work despite good in-store staff and stock.
“The filters just dont work.”
Website repeatedly listed items as in stock but orders were cancelled.
“it still lists items as being in stock.”
Received wrong snowboard and poor response when reporting the error.
“They didn't even stock the snowboard I ordered, just used the photos and discription.”
Staff repaired and heat-moulded boots for free, resolving pain.
“All for free!”
Staff member Ed tracked a missing delivery and organised correct sizes promptly.
“Ed (in mail order) has been a delight and super helpful.”
Orders cancelled due to no stock and refunds took weeks.
“Worst place I’ve ever ordered from.”
Staff member Calum was informative and very helpful with boots.
“He was so informative and helpful.”
In-store staff provided excellent, patient service including fittings and exchanges.
“Tamworth store was brilliant with myself and my son.”
Notified about a scratch and offered 10% discount, good communication.
“offered me 10% off if I wanted to keep the order.”
Fast, well-packaged delivery and accurate item description.
“Fantastic seller.. Speedy delivery.. Well packaged.. Item as described..”
Order not processed or dispatched and customer service was slow.
“Order placed still not processed nor dispatched, Slow service Customer service not great,”
Store staff Luke was honest, helpful, and recommended suitable products.
“Super nice staff members.”
Received a replacement board with the same defect and no warranty info.
“they sent out the same board with the same defect.”
I ordered a Globe GI Line form complete skate board has from. The Snow Board Asylum which is a one-stop shop for skateboards and various products.
The skate board i ordered never arrived at my address.
It's pretty difficult to contact them.
When I contacted them, they advised me that they might not have any in stock and that I would have to wait a couple of days to learn what was up with them.
I requested a refund, and they answered by saying he would check with the warehouse to see whether the skate is still available, which would take 15 minutes (rather than the initial 4 days).
He reappeared 40 minutes later, stating that the skate had been located but that if I waited a little longer, they might be in the warehouse somewhere.
I’m totally disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Snowboard Asylum is a UK-based specialist retailer focused on snowboards, boots, bindings and related apparel. The business operates an online shop alongside physical service and fitting facilities, and also offers repair and maintenance services. Consumers typically search for product range, stock availability, delivery options, returns policy and in-store fitting or workshop services when researching this company.