Reviews Analysed
21
We Collect & Analyse Reviews
Sneaker Studio
Experiences & Reviews
Sneaker Studio is an online retailer specialising in sneakers and contemporary footwear and apparel, operating an e-commerce platform with international shipping. Consumers researching reviews typically check shipping times, product authenticity, return policies and potential extra costs such as import duties before buying.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
13d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Reviews frequently mention delivery handling: some praise fast international shipping, while others report delays, misrouted parcels and slow returns processing.
Share
Mixed
21%
💰
Value for money
Some customers report good sale prices and discounts, while others highlight unexpected extras (import duties, currency conversion) that reduce value.
Share
Mixed
10%
⚡
User experience
Site and in-store shopping experiences are inconsistent: a few note clear updates, several report confusing checkout, unclear policies or poor in-store return options.
Share
Weak
7%
🔧
Product quality
Many customers received items in good condition and authentic, but a minority report workmanship problems, glue marks or premature product failure.
Share
Strong
11%
📞
Communication
Multiple reviewers describe unresponsive or unclear customer support, especially around returns, refunds, currency and import duty queries; some note helpful Instagram replies.
Share
Weak
21%
⭐
Overall experience
Overall experiences vary: several report smooth, fast orders and genuine goods, while others report unexpected duties, delayed refunds and poor service responses.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Impeccable service & high quality products
"Wow, thank you for your impeccable service and high quality products! My order from Poland to the U.S. arrived in only 4 days! Hats off to your fantas..."
Sophie Woodle
Trustpilot
Sep 30, 2025
Featured for: fast international delivery example
Awful awful company
"Awful awful company. Total false advertising and I would avoid at all costs. I purchased a jacket (a feather jacket) for Christmas for my husband. The..."
Anon
Trustpilot
Sep 30, 2025
Featured for: import duty and refund issue
Adidas Berlin
"Appalling quality on a pair of Berlin, glue leftovers, different suede textures, inside like a cloth. Happened before with a pair of Padihams. I think..."
CT
Trustpilot
Sep 30, 2025
Featured for: product quality and return denial
Order 1528736
"Bought things from this store several times, everything was relatively good. The only thing is that every time they sent the package to a random post..."
Ilya
Trustpilot
Sep 30, 2025
Featured for: delayed refund and stock mismatch
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Markus Schwegler
trustpilot.com
Sep 30, 2025
Good experience
It did what it...
C
Carl T
trustpilot.com
Sep 30, 2025
Avoid this company.
Avoid this company. I bought a winter jacket from them before Christmas, it was delivered but almost immediately FedEx got in touch to say I owed them...
E
Evgeniya Chernyaeva
trustpilot.com
Sep 30, 2025
I bought NewBalance sneakers from this…
I bought NewBalance sneakers from this online store but after less than a year of very rare use the sneakers were torn apart. After contact...
O
Othmane En-nara
trustpilot.com
Sep 30, 2025
Spam spaam ❌❌ i didnt receive my…
Spam spaam ❌❌ i didn...
A
Ari
trustpilot.com
Sep 30, 2025
Overall great experience
Overall great experience, I kept in touch with their I.g account and were always at hand to answer any questions. Ordered my item on 17th May 2023 arr...
P
Paul Joom
trustpilot.com
Sep 30, 2025
Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz! Wake up sleep...
R
Root Caldera
trustpilot.com
Sep 30, 2025
Order adidas sneakers on great sale
Order adidas sneakers on great sale. I was sceptical bu...
I
Ilya
trustpilot.com
Sep 30, 2025
Order 1528736
Bought things from this store several times, everything was relatively good. The only thing is that every time they sent the package to a random post...
S
S Brown
trustpilot.com
Sep 30, 2025
Great UK delivery and service!
Bought some Adidas Berlin trainers as struggled to get elsewhere in the uk. They were £96 and arrived double boxed within a couple of days and had...
A
Anon
trustpilot.com
Sep 30, 2025
Awful awful company
Awful awful company. Total false advertising and I would avoid at all costs. I purchased a jacket (a feather jacket) for Christmas for my husband. The...
L
LT
trustpilot.com
Sep 30, 2025
I really hate the dishonest people who…
I really hate the dishonest people who run this company. I found their website using a Google search by searching for a specific product. I was having...
K
Katia
trustpilot.com
Sep 30, 2025
No returns at physical store
I bought a jacket in their store on Starowiślna Street. A week later, I came back to return it, but they told me that they do not have returns at all,...
S
Sophie Woodle
trustpilot.com
Sep 30, 2025
Impeccable service & high quality products
Wow, thank you for your impeccable service and high quality products! My order from Poland to the U.S. arrived in only 4 days! Hats off to your fantas...
N
NiKKi sxmnklee
trustpilot.com
Sep 30, 2025
Very satisfied with the 032C sweatshirt…
Very satisfied with the 032C sweatshirt & pants I ordered from sneakerstudio. The pack...
R
Robert Križan
trustpilot.com
Sep 30, 2025
Great company! Great prices!
After reading the reviews, I was doubtful whether to order anything from Sneakerstudio at all. I decided to order anyway and I can say that I am very...
C
CT
trustpilot.com
Sep 30, 2025
Adidas Berlin
Appalling quality on a pair of Berlin, glue leftovers, different suede textures, inside like a cloth. Happened before with a pair of Padihams. I think...
P
Pablo
trustpilot.com
Sep 30, 2025
Biggest Scammers!!Dont Order!!!!
Biggest Scammers!!! Send back the product they did not Refund and...
M
Milen
trustpilot.com
Sep 30, 2025
Beware not to end up with a big unexpexted duty bill
I ordered a pair of boots for 268 GBP. I received the boots but also had to pay fedEx £78 import duty. One would think...
K
Korikos
trustpilot.com
Sep 30, 2025
Refund or order receive?
Hi, what is the status of order:1441477 ? I payed, but get a message that the payment is not going well,...
A
Adrian Hall
trustpilot.com
Sep 30, 2025
Watch out for important duties if ordering from the UK
Fortunately, the sneakers I ordered were the right size, so I do not have to use this company again. Brexit may not have been their faul...
Conclusion
Reviews for Sneaker Studio are mixed. Several customers praise fast international delivery and authentic items, with reported delivery times of around 4–8 days in positive cases. A consistent negative theme is unexpected import duties, currency and conversion charges and unclear communication about who pays these fees. There are also repeated reports of slow or unresponsive support when handling returns and refunds, and some isolated product-quality complaints. Prospective buyers should verify checkout currency, confirm import duty responsibility and keep shipment and payment documentation before purchasing.