Feedback is split. Many customers praise fast, well-packed international delivery, while others repeatedly flag problems with returns, refunds, and unexpected import charges. Several reviewers say orders went missing or that refund requests met slow or no replies. A smaller group reports defects such as ripping or poor assembly. Positive comments also mention authentic items and helpful support through social channels.
Examples from available reviews (Dec 2021 – Feb 2026).
Fast international shipping and authentic product; reviewer highly recommends.
“impeccable service and high quality products!”
Received boots but had to pay a large unexpected FedEx import duty.
“had to pay fedEx £78 import duty”
Sneakers tore after limited use and customer service stopped responding.
“the sneakers were torn apart.”
Responsive Instagram support and fast delivery; item authentic.
“100% authentic.”
Order fulfilment reads as uneven. Many reviews mention delayed shipping, cancellations for out-of-stock items, and refunds that arrive late or not at all. Other customers describe quick delivery and packaging that arrived intact, pointing to inconsistent performance.
Value comments often focus on surprise import duties and extra carrier charges. Some buyers are happy with prices and discounts, while others say large, unexpected fees lowered the value. Complaints about charges often appear alongside return or refund disputes.
Shoppers describe mixed confidence in ordering. Some reviewers directly advise against using the site, pointing to weak handling after purchase. Others say items matched expectations and arrived quickly, showing mixed outcomes from checkout to delivery.
Several reviews describe issues like torn material and glue residue, though these appear less often than service complaints. Other customers report receiving authentic, well-finished items. When quality problems come up, they are paired with complaints about limited customer support.
Communication feedback is split between fast help on social media and messages that go unanswered. Some customers highlight quick Instagram replies and clear shipping updates. Others report being ignored and raise disputes around currency or payment handling.
Overall, reviews swing between very positive and very negative. High ratings point to fast international shipping, secure packaging, and authenticity. Low ratings centre on returns, refunds, unexpected fees, and occasional product defects.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product met the seller's promised expectations.
“It did what it promised to do.”
Unexpected import duty charged and poor returns handling by the company.
“No help whatsoever”
Sneakers tore after limited use and customer service stopped responding.
“the sneakers were torn apart.”
Customer did not receive their order and marked it spam.
“Spam spaam ❌❌ i didnt receive my commande”
Responsive Instagram support and fast delivery; item authentic.
“100% authentic.”
Reviewer strongly dislikes the site and does not recommend ordering.
“Worst site to order,not recommend...”
Adidas sneakers arrived in perfect condition after eight days.
“they were delivered after 8 days in perfect condition.”
Order delayed, items out of stock, refunds slow and poor communication.
“the goods are not in stock”
Bought trainers; they arrived quickly well-packed with good updates.
“arrived double boxed within a couple of days”
Unexpected import fees after return and poor resolution from company.
“I then received texts from Fed Ex demanding £135 for import fees.”
Was charged in USD without clear currency indication and refused compensation.
“we were charged in USD”
Store wouldn't accept returns from physical purchase, only exchanges.
“they do not have returns at all”
Fast international shipping and authentic product; reviewer highly recommends.
“impeccable service and high quality products!”
Order arrived sooner than expected from Poland to Canada.
“arrived sooner than expected from Poland to Canada”
Reviewer satisfied with price, service and authentic products.
“The goods are 100% authentic”
Poor quality sneakers with glue residue and inconsistent materials.
“Appalling quality on a pair of Berlin”
Returned product but did not receive refund and got no response.
“did not Refund and did not Even answer.”
Received boots but had to pay a large unexpected FedEx import duty.
“had to pay fedEx £78 import duty”
Customer unsure if order was delivered or refunded due to payment message.
“I payed, but get a message that the payment is not going well”
Buyer was charged an unexpected £62 import duty when ordering from UK.
“pay an additional £62 for import duties”
The Rick Owens sneakers are a great favorite of mine. I've been seeking a sneaker company online that ships to the United States and ships to me swiftly.
When I happened upon the website by chance, I placed my order and, to my surprise, the items were delivered directly to my home address.
I really like my new sneakers; they're comfortable, fashionable, and they look great.
One of the most appealing aspects was the pricing, which seemed too good to be true and was actually available at a discount.
I would recommend this website to anyone who is looking for a quality pair of sneakers without hesitation.
I will also be purchasing from the Sneaker Studio company in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sneaker Studio sells sneakers and related apparel. Its online store includes product details, sizing guidance, and shipping options. The company ships internationally and takes major payment methods in multiple currencies. Sneaker Studio also uses social media for customer service and shares updates on new arrivals and restocks.