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We Collect & Analyse Reviews

SMOKO
Experiences & Reviews

SMOKO is a UK-focused retailer and brand of vaping products and related accessories, including disposable e-cigarettes, prefilled pods and e-liquids. The company is commonly searched by consumers comparing UK-made vape options, subscription services and customer support experiences. This summary is intended to help prospective buyers quickly assess recurring themes in user reviews.

Overview & Key Metrics

Reviews Analysed 10
Positive Sentiment 90%
Latest Review 15d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Most reviewers praise fast shipping, helpful customer service and proactive order handling; a few report unresolved in-store issues.

Share
17%
Strong
💰

Value for money

Some customers cite savings through discounts, while others report being out of pocket or questioning refunds after product problems.

Share
7%
Weak
⚡

User experience

Several users find the site and cartridge system easy to use; a minority describe a confusing website or compatibility frustrations.

Share
14%
Mixed
🔧

Product quality

Most reviews note satisfying flavours, UK-made positioning and effective nicotine delivery; a small number report irritation or incompatibility.

Share
21%
Strong
📞

Communication

Many reviewers mention prompt calls, order notifications and helpful support; some want clearer product information and explanations.

Share
17%
Mixed
⭐

Overall experience

A clear majority report positive outcomes such as quitting cigarettes and repeat purchases; a minority experienced adverse effects or confusion.

Share
24%
Strong

View all 10 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: September 2025

R
Rani
trustpilot.com Sep 30, 2025

Have just finally made a purchase

Have just finally made a purchase! Found the website and offer confusing. Glad its all made in the UK! Not sure if vapes and e-cigs are also made in t...

C
Consumer
trustpilot.com Sep 30, 2025

I have no idea how Smoko have a 3.9…

I have no idea how Smoko have a 3.9 review! I phone in once a month with my E Cig order. Wonderful customer s...

J
Justin Barber
trustpilot.com Sep 30, 2025

Service goes above and beyond.

Made a purchase between Christmas and New Year; not only was it shipped in a timely manner given the bank holidays, they also altered my order to take...

K
Kate
trustpilot.com Sep 30, 2025

5 stars for finally something not made…

5 stars for finally something not made in China. Not overly sweet comp...

M
Max
trustpilot.com Sep 30, 2025

Smoko vape gives me sore throat.

I passed Smoko vape shop in Tunbridge Wells, attracted by their none-chinese UK vape products, advertisement and reasonable price I decided to give it...

H
Huson Chow
trustpilot.com Sep 30, 2025

Best buyer experience from SMOKO…

Best buyer experience from SMOKO support. I am new to vaping, and SMOKO gives me the best service after purchase for my mistak...

M
M S
trustpilot.com Sep 30, 2025

Perfect

Perfect, smoker for over 20 years and I haven't touched or craved a cigarette since using the smoko vape! Made in the UK is what sold me but also web...

A
Adam
trustpilot.com Sep 30, 2025

The only liquid I use

I started using the smoko tobacco flavor liquid when I quit smoking, because I absolutely hate the overly sweet flavors of most l...

F
Frances
trustpilot.com Sep 30, 2025

i quit within 4 days of using smoko's e-cig

I've been a smoker for the past 12 years, I managed to quit once before using a more traditional vape but I had to transition over and it took a long...

C
Christabel Noel
Collected.reviews Dec 05, 2021

Boba reusable timber and Boba slippers





Smoko is unbeatable.



I've bought from them a few times now and each time I've been pleased with the outcome.



To order, it was a cinch.



Your order is shipped, and you'll be notified as soon as it's ready to be picked up and delivered.



A pandemic notice didn't stop me from receiving my things on schedule and in good condition.



Boba keychains, in addition to the plush, were both adorable and light up!



The Boba reusable tumbler and the Boba slippers, both of which had a great grip on the bottom and were quite pleasant to wear, were also included in my gift package.



Their products were of the best quality and I'm ready to order from them again!



Smoko, thank you very much for all of your hard work!

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Conclusion

Reviewer feedback for SMOKO emphasises reliable shipping, responsive customer service and products that many users find effective for reducing or quitting smoking. Positive reports commonly mention UK-made positioning, quick delivery and easy cartridge changes or subscriptions. However, there are isolated reports of throat irritation and concerns about product compatibility or unclear online information, and some customers raised refund or value issues. Prospective buyers should weigh the strong service and quitting-success anecdotes against a small number of adverse reactions and check compatibility and return policies before purchasing.