Reviews Analysed
21
We Collect & Analyse Reviews
SmartFoneStore
Experiences & Reviews
SmartFoneStore is an online retailer that sells mobile phones, tablets and related accessories, including both new and refurbished devices. Consumers searching for SmartFoneStore reviews typically check delivery performance, product condition and customer service experiences. This summary highlights patterns in customer feedback to help prospective buyers evaluate delivery, device condition, website usability and post‑order communications.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
12d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviewers report fast delivery and responsive customer service, frequently noting next‑day delivery and quick resolution of issues.
Share
Strong
24%
💰
Value for money
Several reviewers describe competitive pricing and good value, citing affordable phones and reasonable prices for the condition received.
Share
Strong
7%
⚡
User experience
Customers find the website easy to use with effective filters; navigation and the purchase flow are repeatedly praised.
Share
Strong
7%
🔧
Product quality
Products are commonly described as pristine, brand new or in very good condition; refurbished battery health is specifically mentioned as acceptable.
Share
Strong
25%
📞
Communication
Many customers report being well informed and supported, but a small number request clearer post‑order shipment confirmations and tracking details.
Share
Mixed
6%
⭐
Overall experience
Overall sentiment across reviews is positive, with repeat purchases, recommendations and statements of high satisfaction common.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Samsung Galaxy S10 Plus
"I. I am completely satisfied with the service of this company. I received my Samsung Galaxy S10 Plus, 3 days ago. I love it. It has everything that I wanted in a phone! I ordered the blue one and it is stunning. The camera is awesome, lots of storage, super fast processor, lots of memory, all the apps that i use are on this phone. It's easy to operate, and there are so many features that I have not even tried yet. I couldn't be happier than this.The price was very reasonable for this phone. I was skeptical, but decided to make the purchase anyway. I am beyond impressed! The ordering process was quick and delivery was first. I am very happy with my purchase and will think of them first when I'm ready for my next phone."
Ivy David
Collected.reviews
Nov 23, 2021
Featured for: detailed praise: service, product, value
Good filters on Website
"Very easy to navigate website. Good filters to narrow down search and excellent products shipped at reasonable prices. An excellent website which I ha..."
Nitin Sharma
Trustpilot
Sep 30, 2025
Featured for: website navigation and price mention
Incredible experience from start to finish
"My mum has been ordering phones off you for years, after having rubbish phones for years, I thought I’d treat myself. Best decision ever, phone was wi..."
Katie Marie
Trustpilot
Sep 30, 2025
Featured for: mentions need for better communication
Pristine iPhone 14 Max Pro
"I am always concerned about the battery in a refurbished phone. I bought a Samsung Galaxy Note 20 from a refurbished seller..."
Robert G.Debra
Trustpilot
Sep 30, 2025
Featured for: specific battery condition example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tom Mistry
trustpilot.com
Sep 30, 2025
Phone quality for ‘good’ is fantastic &…
Phone quality for ‘good’ is fantastic & above expectation. Packa...
K
Kath S.
trustpilot.com
Sep 30, 2025
Great range of phones and tablets
Great range of phones and tablets. I’ve bought 2 iPhones from smart...
M
Martin Duggan
trustpilot.com
Sep 30, 2025
Fast next day delivery which was free
Fast next day delivery which was free. It...
N
Niraj Shah
trustpilot.com
Sep 30, 2025
Excellent compay
Order placed on Sunday, delivered on Tuesday morning(next working day). Phone received i...
I
Ian
trustpilot.com
Sep 30, 2025
Nothing negative to say.
Phone arrived in perfect condition, fas...
N
Nitin Sharma
trustpilot.com
Sep 30, 2025
Good filters on Website
Very easy to navigate website. Good filters to narrow down search and excellent products shipped at reasonable prices. An excellent website which I ha...
R
Robert G.Debra
trustpilot.com
Sep 30, 2025
Pristine iPhone 14 Max Pro
I am always concerned about the battery in a refurbished phone. I bought a Samsung Galaxy Note 20 from a refurbished seller...
c
customer
trustpilot.com
Sep 30, 2025
returning customer
I'm returning customer, bought few things on SS websi...
J
Jo B
trustpilot.com
Sep 30, 2025
I would again
Delivered next day! Week on the battery is holding...
N
Nana Kodark
trustpilot.com
Sep 30, 2025
Quick delivery and excellent service
Quick delivery and...
T
Taruna Robinson
trustpilot.com
Sep 30, 2025
great service. good quality phones
always buy my phones from here. never any issues...
A
Agata Bony Sabolova
trustpilot.com
Sep 30, 2025
Good iPad Pro 11
Very good condition and not scratched iP...
S
Sophia Lambert
trustpilot.com
Sep 30, 2025
Fabulous company.
Fabulous company. Laptop arrived next day and as state...
A
Abby Stewart
trustpilot.com
Sep 30, 2025
Best decision ever
Best decision ever, phone was with me in less than 48 hours, pristine con...
S
Songbird
trustpilot.com
Sep 30, 2025
I am a very happy customer...
This was my first purchase from the SmartFoneStore and I was delighted with the speed of delivery. The Samsung pro...
Z
Zayhadar
trustpilot.com
Sep 30, 2025
Thank you for sorting out my Samsung Z…
Thank you for sorting out my Samsung Z Flip issue. Great customer service. I...
J
Jay Norman
trustpilot.com
Sep 30, 2025
Best affordable phoned
Very fast and reliable service.The be...
D
Dinesh karunarthna
trustpilot.com
Sep 30, 2025
On time
Easy to find what I...
K
Katie Marie
trustpilot.com
Sep 30, 2025
Incredible experience from start to finish
My mum has been ordering phones off you for years, after having rubbish phones for years, I thought I’d treat myself. Best decision ever, phone was wi...
A
Anthony Wood
trustpilot.com
Sep 30, 2025
Great value product was very cheap and…
Great value product was very cheap and good quality only ordered fair...
Conclusion
Customer reviews for SmartFoneStore consistently highlight rapid delivery and devices arriving in good or ‘pristine’ condition. The online shopping experience is often described as straightforward, with useful filters and easy navigation. Pricing and value are frequently reported as favourable, especially for refurbished or lower‑grade models. A minority of reviewers request clearer post‑order communication and tracking information; potential buyers may want to confirm shipment details if that is important to them.