Reviews Analysed
18
We Collect & Analyse Reviews
Slumber Slumber
Experiences & Reviews
Slumber Slumber is an online retailer selling sleep and bedroom products such as mattresses, beds, bedding and inflatable beds. People searching for "Slumber Slumber reviews" commonly want clarity on delivery, product condition and after‑sales support. This report summarises customer feedback to highlight recurring themes in service, value and product performance.
Overview & Key Metrics
Positive Sentiment
72%
Latest Review
18d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Most reviewers report prompt delivery and quick fulfilment; a minority report late or missing next‑day deliveries and delayed fulfilment.
Share
Strong
23%
💰
Value for money
Many reviewers cite competitive pricing, discounts and good value; a few note items felt expensive but ultimately worth the cost.
Share
Strong
15%
⚡
User experience
Where discussed, ordering and confirmations are described as straightforward; mentions of site/app experience are limited across the reviews.
Share
Mixed
5%
🔧
Product quality
Product comments are mostly favourable about comfort and durability, though several purchasers report defects or sizing issues that required returns.
Share
Strong
15%
📞
Communication
Many customers praise responsive email support and replacements; others report unanswered enquiries, non‑working phone lines or unhelpful responses.
Share
Mixed
15%
⭐
Overall experience
Overall impressions vary: numerous satisfied buyers note fast delivery and good value, while a notable minority report poor support or fulfilment problems.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 18 verified reviews (November 2021 – September 2025).
Brilliant company!
"This is my second purchase of an Aerobed from SlumberSlumber (I first ordered a double, and then a single). SlumberSlumber are brilliant! Easy to orde..."
Caroline
Trustpilot
Sep 30, 2025
Featured for: Multi-theme positive: price, delivery, communication
Don’t use them!!!
"Paid for next day delivery, which was Friday, arrived on Tuesday. Customer services were useless. I had to chase up courier myself. Asked for compensa..."
Jo Bennett
Trustpilot
Sep 30, 2025
Featured for: Negative: late delivery, unhelpful support
Dreadful Retailer - Poor Quality Product
"Absolutely dreadful company to purchase from. Ordered a pair of curtains and went to great lengths to get the creases out and also had to get a handym..."
VP
Trustpilot
Sep 30, 2025
Featured for: Negative: product defect and poor service
Excellent products and service!
"I ordered an air bed in December and the service was faultless, a great bed too! I had an issue this week and already an excha..."
Sue
Trustpilot
Sep 30, 2025
Featured for: Positive: swift exchange, responsive emails
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 18 reviews
All Customer Reviews
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Michael Ball
trustpilot.com
Sep 30, 2025
Fake website
...
J
Jo Bennett
trustpilot.com
Sep 30, 2025
Don’t use them!!!
Paid for next day delivery, which was Friday, arrived on Tuesday. Customer services were useless. I had to chase up courier myself. Asked for compensa...
S
Sue
trustpilot.com
Sep 30, 2025
Excellent products and service!
I ordered an air bed in December and the service was faultless, a great bed too! I had an issue this week and already an excha...
f
freakk freakk
trustpilot.com
Sep 30, 2025
Fake stock availability, worthless support
Their website may claim to have items in stock with delivery in 4-10 days, but after purchase th...
M
Mr Daren Johnson
trustpilot.com
Sep 30, 2025
Dont do it!
Dont do it! You cant contact these people All enquiries are ignored, phone line is not wo...
V
VP
trustpilot.com
Sep 30, 2025
Dreadful Retailer - Poor Quality Product
Absolutely dreadful company to purchase from. Ordered a pair of curtains and went to great lengths to get the creases out and also had to get a handym...
C
Chris Wheatley
trustpilot.com
Sep 30, 2025
Excellent price with speedy tracked…
Excellent price with s...
C
Caroline
trustpilot.com
Sep 30, 2025
Brilliant company!
This is my second purchase of an Aerobed from SlumberSlumber (I first ordered a double, and then a single). SlumberSlumber are brilliant! Easy to orde...
S
Sonja Reynolds
trustpilot.com
Sep 30, 2025
Wow Wow Wow!
Very impressed with the service - I was looking for a new all seasons duvet and had come across one that I decided I wanted. Was looking around for re...
Z
Zoey Taylor
trustpilot.com
Sep 30, 2025
Happy customer - mattress purchase
Came across Slumber Slumber by chance when looking to purchase an Uno mattress. Hadn’t heard of them before so did a quick google search and found goo...
K
KATHERINE
trustpilot.com
Sep 30, 2025
Great range of products, competitively priced
Great range of products, very competitively priced. I did have an issue with a pr...
D
David Hanson
trustpilot.com
Sep 30, 2025
Healthbeds Latex Pillow from Slumber Slumber
I ordered a Healthbeds Latex Pillow, to replace one that I had for 8 years. Ordered Fri 30/08/19, with a delivery 04 to 10/09/19, it arrived on 03/10/...
J
John
trustpilot.com
Sep 30, 2025
Outstanding Customer Service
Bought an Aerobed at a good price which arrived very promptly. The bed turned out to have a...
B
Bec Lee
trustpilot.com
Sep 30, 2025
Slumber Slumber came up trumps
After searching the internet for the best price, Slum...
M
Miss Janet Martin
trustpilot.com
Sep 30, 2025
friendship mill bed from slumber slumber
great a friendship mill bed from slumber slumber which was significantly cheaper on th...
V
Val G
trustpilot.com
Sep 30, 2025
One and the Same
SlumberSlumber is one of a trading name used by U Stores (Ulster Stores) of Strand House, Coleraine. I have recently purchased two beautiful Dartingto...
R
Rob
trustpilot.com
Sep 30, 2025
Great for beds
Bought an Aerobed there for my camping tri...
L
Linah
Collected.reviews
Nov 30, 2021
Belledorm 1000TC Egyptian Cotton Flat Sheet
I have just received my order of one flat sheet of 1000TC Egyptian cotton from the Slumber Slumber online shop. I was quite surprised it arrived so fast, 3 days after I placed my order! The quality of the fabric is stated to be of the highest quality if you are looking for a warm weather sheet. Recommended for year round use at home in most climates with low to medium heat. The sheet will shrink about 10% approximately after washed the first time. Very little ironing needed. It is super comfortable silky smooth sheet that is breathable and doesn't require high thread count to feel soft & comfortable.
Conclusion
Customer feedback for Slumber Slumber repeatedly highlights fast delivery and competitive pricing on items such as Aerobeds, mattresses and duvets. Several purchasers praise effective email responses and straightforward replacements when items were faulty. Contrasting reports describe unresponsive phone lines, alleged inaccurate stock information and delayed deliveries; some buyers explicitly warn about chasing couriers and customer support. Product quality is often described positively for comfort, but a minority experienced defects or sizing errors that required returns. Prospective customers should check current stock and delivery options and keep records of order confirmations and communications before purchasing.