Reviews indicate that Slendertone products deliver a positive user experience for many customers, with frequent comments about ease of use and noticeable results after regular use. At the same time, product issues appear in multiple reviews—missing parts, pad durability and occasional sizing problems—so check the product contents on delivery. Customer service responses vary: several users praise quick, helpful responses, while others report ignored emails and unresolved refunds. If you consider buying, keep order records and inspect shipments immediately; purchasers relying on replacement pads or controllers should confirm availability before buying.
Examples from available reviews (Sep 2025 – Feb 2026).
Customer received missing pads promptly and praises customer service.
“As far as customer service goes, I can’t fault it.”
Missing gel pads and customer service ignored multiple emails.
“my emails were ignored.”
Reviewer feels the device works but requires regular exercise use.
“you can feel it working on your abs.”
Product missing controller and company failed to provide refund.
“product came with no controller”
Many reviewers report fast delivery and quick problem resolution, but a notable minority describe unresolved refund or delivery issues.
A small number of reviews call purchases a waste of money or complain about non‑refunds after returns or unwanted items.
Users who describe daily use report clear, positive experience: easy to use, noticeable effects and routines that fit other exercise.
Many users praise belt quality and pad performance; others report missing components, sticky or quickly degrading pads and sizing problems.
Several reviewers highlight helpful, friendly replies, but a number describe ignored emails, BOT responses and poor follow‑up on missing items.
Overall impressions split: many recommend the product and service, while others report unresolved issues that left them dissatisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Controller failed to charge and customer service did not resolve the issue.
“the controller would not charge.”
Promised Royal Mail 48 but actually took about two weeks.
“Delivery stated Royal Mail 48 but...”
Gift recipient had no complaints but electrodes were expensive and scarce.
“electriode (patches) were found to be very expensive and then unavailable”
Products arrived fast and were great according to reviewer.
“Great products and fast delivery”
Item delayed in customs with requirement to pay tax before delivery.
“it is held in customs and that we need to pay the tax upfront to get the item.”
Order delayed and lack of information led to disappointment.
“Still waiting for my order.”
Items never arrived and customer service only advised to keep waiting.
“My items never arrived”
Four weeks later, no product or refund and poor customer communication.
“4 weeks on £200 down, no refund or product.”
The delivery was prompt according to reviewer.
“Prompt delivery”
Good price and fast delivery; product does what it claims.
“Good price, fast delivery.”
Product delivered on time and found excellent.
“Delivered timely product excellent”
The reviewer experienced speedy service from the company.
“Speedy service”
Customer paid but has not received the item.
“I have paid for it but not received it.”
Quick delivery and product exceeded expectations as an upgrade.
“item way better than I thought it would be”
Instructions unclear and controller packaging had loose plastic strips.
“Instructions not very clear”
Replaced an old 20-year belt and is pleased to have a new one.
“Had to replace my 20 year old Slendertone belt”
Order delayed and reviewer criticises Royal Mail as carrier.
“It’s 31/10 and im still waiting to receive it.”
Reviewer reports a great experience and excellent product.
“Great experience, excellent product”
Loves the new belt but it's too early to assess results.
“Loving the new ab belt only used for 5 days”
Product was useless, arrived late with poor instructions and incorrect details.
“Product useless & details given were incorrect.”
Company resolved a controller issue to the reviewer's satisfaction.
“which was solved to my complete satisfaction.”
Very quick delivery and well wrapped.
“Very quick delivery and wrapped up good 😊”
Product was way too small and a waste of money.
“Way too small..... waste of money.”
The reviewer reports excellent customer service overall.
“Excellent service”
Customer received missing pads promptly and praises customer service.
“As far as customer service goes, I can’t fault it.”
Reviewer prefers Slendertone replacement pads and trusts their quality.
“Ive always bought my replacement pads directly from Slendertone and would never purchase any other type from any other company!!”
Reviewer finds the belt great and recommends it.
“The belt is great and I would recommend”
Reviewer feels the device works but requires regular exercise use.
“you can feel it working on your abs.”
Missing gel pads and customer service ignored multiple emails.
“my emails were ignored.”
Replacement pads became sticky around the edges within a week.
“the pads are already getting sticky around the edge”
New device performs as well as the previous one.
“Had one previously that worked well, having the same experience now a few years on”
Customer ordered gel pads but company provided fewer and ignored emails.
“I’m short 9pads.”
Company provides prompt service and quick delivery.
“prompt and quick service and delivery.”
Very quick and hassle-free experience.
“Very quick no hassle”
Customer paid return postage and claims refund was refused.
“They will not refund £149”
Company communication was great, friendly and helpful.
“great communication, friendly and very helpful”
Order delayed and customer service failed to provide updates.
“I still haven’t had a reply from their customer service.”
After eight weeks, reviewer sees arm toning results and loves it.
“amazed at the results!”
Belts are very easy to use and show visible results.
“I can notice a difference in my abs definition after a few weeks.”
Product missing controller and company failed to provide refund.
“product came with no controller”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Slendertone is a brand that manufactures electronic muscle stimulation (EMS) devices for home use, including belts and toners for abs, arms and glutes. The product range commonly uses adhesive gel pads and replacement pads are offered as spare parts. Slendertone devices are sold through the manufacturer’s channels and third‑party retailers; consumers researching reviews typically look for information on product fit, pad supply and customer support.