Reviews Analysed
21
We Collect & Analyse Reviews
Skincity
Experiences & Reviews
Skincity is an online skincare retailer and appointment-based clinic that stocks multiple international brands, offers product listings and an online skin analysis, and ships to customers in several countries. Consumers searching for reviews typically look for feedback on delivery, customer support, product authenticity and cross‑border shipping practices.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
13d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Reviews show both prompt, helpful staff who resolve issues and reports of dismissive or unresponsive service; customer experiences vary considerably.
Share
Mixed
24%
💰
Value for money
Many cite competitive pricing and promotions, but several overseas buyers report unexpected import duties and high final costs that affect perceived value.
Share
Mixed
12%
⚡
User experience
Customers praise site navigation, packaging and fast delivery, yet some report broken features in the online skin analysis and difficulties uploading photos.
Share
Mixed
14%
🔧
Product quality
Most product comments are positive, but a small set of reviews mention short expiry dates or products that did not match ingredient claims.
Share
Weak
5%
📞
Communication
Several customers report quick, clear replies and effective problem resolution; others describe unanswered return requests or deflection on customs issues.
Share
Mixed
17%
⭐
Overall experience
Overall impressions are mixed: numerous positive shopping experiences coexist with recurring complaints about returns, customs and inconsistent advice.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Avoid Skincity if outside UK
"Skincity clearly have no understanding of how customs work when shipping outside of the UK - which is really crazy this long after Brexit. I was incor..."
Sadhbh O'Brien
Trustpilot
Sep 30, 2025
Featured for: Customs charge and service complaint
Thank you customer service team
"Hello, Lisa and Suzanne really went above and beyond to help me out! The brand I purchased were very unhelpful so I w..."
S F
Trustpilot
Sep 30, 2025
Featured for: Staff resolved order quickly
Very short shelf life!
"I’ve given this a 2 star purely because their customer service responded quite quickly. However, having purchased an Evolve product through them becau..."
Kim Goss
Trustpilot
Sep 30, 2025
Featured for: Short expiry product raised concern
Wow! Super Impressed! I already want to place another order!
"Wow! My first time shopping with SkinCity and I already want to place another order! Brilliant selection of products, really good prices, and so much..."
K
Trustpilot
Sep 30, 2025
Featured for: Enthusiastic praise for delivery and packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mila Ronkko
trustpilot.com
Sep 30, 2025
Frustrating, dismissive, and poorly executed
They brand themselves as an "online skincare clinic," but the experience is more like walking into a poorly stocked drugstore, where underpaid sales s...
K
Katie Eccles
trustpilot.com
Sep 30, 2025
No response - very poor.
I received my item but needed to return it - I have since emailed the company...
N
Nicole castillo
trustpilot.com
Sep 30, 2025
from good to bad
I have a skin condition, and I did an skin analysis some time ago; the brand I got recommend was amazing (plantheque) but now, they don't sell it anym...
M
Mehboob Dudhwala
trustpilot.com
Sep 30, 2025
So sad theyve closed down but honestly…
So sad theyve closed d...
g
garry
trustpilot.com
Sep 30, 2025
Very well good staff and good tattoos…
Very well good staff and good tattoos and ever so fr...
S
Sands
trustpilot.com
Sep 30, 2025
Great Service
I've used this company twice now and really like their service...
N
Ness
trustpilot.com
Sep 30, 2025
Very quick shipping
Very quick shipping, I received the item in Australia in 1 week in perfect condition...
M
MARTINA
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service, communication with store is easy, they reply quickly, in case you need clarification. the Store offers regular pro...
K
Kim Goss
trustpilot.com
Sep 30, 2025
Very short shelf life!
I’ve given this a 2 star purely because their customer service responded quite quickly. However, having purchased an Evolve product through them becau...
B
Bazla Hakeem
trustpilot.com
Sep 30, 2025
One of her worst company to buy…
One of her worst company to buy products from...
C
Consumer UK
trustpilot.com
Sep 30, 2025
Elemis is one of my favourite brands
Elemis is one of my favourite brands. This product purchased is no different ....one of the new ones in the Elemis range. I love this moisturiser. Tha...
S
Sadhbh O'Brien
trustpilot.com
Sep 30, 2025
Avoid Skincity if outside UK
Skincity clearly have no understanding of how customs work when shipping outside of the UK - which is really crazy this long after Brexit. I was incor...
S
S F
trustpilot.com
Sep 30, 2025
Thank you customer service team
Hello, Lisa and Suzanne really went above and beyond to help me out! The brand I purchased were very unhelpful so I w...
M
Madhumati
trustpilot.com
Sep 30, 2025
Always a delight
I don’t buy frequently , but I’ve had a lovely experience every time I’ve ordered. Apart from having great prices and a fantastic range of products ;...
c
customer
trustpilot.com
Sep 30, 2025
Terrible service
...
S
S K
trustpilot.com
Sep 30, 2025
Bought something for €16
Bought something for €16, had to pay €10.50 customs on it. Wi...
K
K
trustpilot.com
Sep 30, 2025
Wow! Super Impressed! I already want to place another order!
Wow! My first time shopping with SkinCity and I already want to place another order! Brilliant selection of products, really good prices, and so much...
M
Megan
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service when my delivery got lost, real...
M
Mrs Kirsten Tierney
trustpilot.com
Sep 30, 2025
Massive import duty charges which are…
Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are...
c
caoimhe mccarthy
trustpilot.com
Sep 30, 2025
HUGE import duty charge.
I ended up getting charged 40 euro import on a 90 euro product. Never again will I...
Conclusion
Customer feedback for Skincity is mixed. Many shoppers report fast delivery, attractive packaging, helpful agents and competitive prices. However, repeated issues surface for international buyers around customs and import charges, and a minority report short‑dated stock or unresolved returns. If you are outside the UK, check shipping, customs policies and total landed cost before ordering; when possible, confirm expiry dates for time‑sensitive items. Contact customer service for order queries and keep documentation if pursuing refunds or returns.