Customers most often mention fast, personal customer service and sturdy, well-made clothing. Many reviews praise individual staff who quickly sort out orders, cancellations, and replacements. Another group describes major fulfilment and refund problems, including messages that go unanswered and returns that drag on. A smaller number point to fabric issues such as pilling and scratchy outerwear.
Examples from available reviews (Sep 2025 – Mar 2026).
Maddie provided amazing, speedy help with my order.
“Amazing, speedy help from Maddie with my order!”
Over a month of failed support with false promises and poor service.
“Awful customer experience, false promises, and complete disregard for details”
New jumper showed considerable pilling and customer service refused a return.
“considerable balling under the arms and on the face of the jumper.”
Timeless, high-quality pieces that remain in excellent condition.
“even after wearing the clothes for years they are still in perfect condition”
Reviewers often describe quick, personal help with cancelling orders, issuing refunds, and resending items. Several name a specific team member for fast support. Others report cases where support didn’t fix the issue and customers were left waiting.
Most price-related remarks say the quality matches the cost. A few mention a dress that felt cheap and say shipping delays reduced the value. One or two shoppers directly questioned whether it was worth it after poor materials or service.
Many customers describe good in-store and online experiences, with helpful stylists and easy ordering. Delivery is often called quick and smooth. Some shoppers report failed deliveries or paid options that didn’t arrive, which hurt the experience.
Many reviews praise knitwear and classic pieces for their durability and finish. Specific complaints include pilling on a jumper, a scratchy coat, and one dress described as cheap. Praise centres on items that last; criticism centres on a few material flaws.
Many customers mention clear, quick replies and proactive follow-ups that fixed dispatch issues within a day. Several low-rating reviews describe emails going unanswered and refunds only happening after bank involvement. In some cases, resends and owner involvement are mentioned as the fix.
Many reviewers call the brand a favourite, pointing to repeat purchases and dependable products. A contrasting set describes unresolved service failures and product problems that led to strong dissatisfaction. Overall, reviews split between loyal supporters and a smaller group with serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Timeless, high-quality pieces and helpful customer support from Maddie.
“Maddie was so helpful with my questions!”
Good quality sustainable pieces and prompt, personal customer support.
“they sorted it out for me quickly and personally.”
Kind, responsive customer service and stunning clothing quality.
“Incredibly helpful, kind and responsive customer service.”
Wrong item sent and refund delayed until Trustpilot post prompted resolution.
“For 1,5 month now they have my money (120 euros), but I don’t have the item that I bought.”
Over a month of failed support with false promises and poor service.
“Awful customer experience, false promises, and complete disregard for details”
Small independent brand offering great quality and stylish pieces.
“Bought some pieces for my wife and she could not be happier.”
High-quality warm sweater and reassuring, expert support from Maddie.
“the sweater was very good quality and beautifully warm.”
Owner was helpful and the cardigan was lovely and high quality.
“The owner is really lovely and helpful.”
After delivery delays, they responded quickly and re-shipped my coat.
“they quickly offered me alternatives, including re-shipping the item right away”
Lovely in-store boutique experience with helpful stylist and quality clothes.
“Lovely shopping experience with Darcey.”
Customer service quickly corrected my order and processed changes.
“Customer services Maddie helped me and response so quickly on canceling the order and processing it!”
High-quality clothing and customer service promptly fixed a delivery delay.
“Great, high quality clothing.”
High-quality, stylish pieces and excellent, reassuring customer service.
“It’s honestly some of the best customer service I’ve ever experienced”
New jumper showed considerable pilling and customer service refused a return.
“considerable balling under the arms and on the face of the jumper.”
Maddie provided amazing, speedy help with my order.
“Amazing, speedy help from Maddie with my order!”
Good quality cardigan and exceptionally quick, efficient customer service.
“In fact best customer service I’ve ever had.”
Maddie responded quickly and resolved my delivery issue.
“who always replied really quickly and sorted my issue in no time!”
Customer service was quick, friendly, and resolved cancellation requests.
“the customer service was so very quick and friendly”
Maddie promptly cancelled my wrong order and helped reorder correctly.
“Maddie in Customer service was awesome.”
After initial dispatch issues they resolved the problem and improved communications.
“Sisterhood went over and above to resolve this issue and turned it around in 24 hours.”
Knitwear quality is lovely and customer service quickly resolved shipping issue.
“I’m always really impressed with the knitwear”
Owner intervened after no reply and provided a full refund.
“I received a full refund without having to return the item”
Gorgeous clothes and helpful customer service.
“Gorgeous clothes and nice customer service :)”
Kind, helpful staff and flattering clothes made me feel beautiful.
“I felt so beautiful with all the compliments”
Expensive coat was scratchy, uncomfortable, and not warm.
“The coat is so so scratchy”
Lovely, well-made clothes and excellent, fast customer service.
“Gorgeous clothes, really well made and lovely fabrics.”
Customer service was fast, helpful, and processed my refund quickly.
“Maddie in the customer support team was so helpful and quickly processed my refund!”
Slow shipping and cheap-feeling dress undermined price and sustainability claims.
“dress felt incredibly cheap”
Support was very prompt and helpful with my order.
“Very prompt and helpful support with my order.”
Damaged dress was replaced free and customer service was very helpful.
“and was provided with a replacement dress free of charge”
Fast shipping, very good quality clothing and helpful service.
“Shipping is fast and the quality of the clothing is very good!”
Return confirmed but refund delayed and only processed after bank claim.
“The refund was issued only after I made a claim through Monzo.”
Saturday delivery failed and emails went unanswered, causing poor service.
“Don’t rely on or choose the Saturday delivery option — you’ll waste £10 for nothing.”
Consistently great customer service from a favourite clothing brand.
“Favourite clothing brand, I have always had great customer service”
Timeless, high-quality pieces that remain in excellent condition.
“even after wearing the clothes for years they are still in perfect condition”
Frequent buyer who loves the brand's designs and sustainability approach.
“I have bought so much from this brand and I love their designs and their approach to sustainability.”
Top was lovely and matched the description.
“Lovely top as described”
Reliable brand with good quality and quick, efficient delivery.
“Quick and efficient delivery”
Favourite brand offering well-made, timeless designs from an independent business.
“the clothes are so well made”
Classic, well-made designs that are wearable and thoughtfully produced.
“Supremely wearable and quality clothes which stand the test of time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sisterhood is a womenswear brand and retailer focused on clothing and knitwear. Its online store includes product pages with materials, care instructions, and sizing information. Sisterhood also runs a physical boutique where shoppers can try items on and get advice from staff. The website offers the usual e-commerce features, including cart checkout, returns processing, and several shipping options.