Customer reviews show a frequent pattern: many shoppers report high-quality fabrics, durable construction and responsive support, particularly around exchanges or replacements. Several reviews highlight quick responses from named staff and owner intervention that resolved problems without returns. However, a subset of customers report issues — slow shipping, delayed refunds and occasional product defects or disappointing warmth/fit — so experiences are not uniform. If you are considering a purchase, check size guidance carefully, retain return documentation, and allow time for ordered exchanges; contact customer support promptly if issues arise.
Examples from available reviews (Sep 2025 – Feb 2026).
Knitwear quality is lovely and customer service quickly resolved shipping issue.
“I’m always really impressed with the knitwear”
Expensive coat was scratchy, uncomfortable, and not warm.
“The coat is so so scratchy”
Owner intervened after no reply and provided a full refund.
“I received a full refund without having to return the item”
Return confirmed but refund delayed and only processed after bank claim.
“The refund was issued only after I made a claim through Monzo.”
Most reviewers report fast, helpful customer service and effective issue resolution; a minority describe delayed or non-responsive replies.
A small set of reviews praises pieces as worth the investment, while others describe specific items as overpriced or not durable for the price.
Mixed reports on delivery, exchanges and sizing: several praise quick turnarounds and fast shipping; some report slow shipping, returns or poor fit.
Many reviews describe well‑made, long‑lasting garments and good fabrics; a smaller number report isolated defects, cheap feel or poor warmth in items.
Most customers note prompt, personalised replies from the team and owner intervention when needed; some report unanswered emails and delayed responses.
Overall impressions are predominantly positive with repeat customers praising quality and service; a minority experienced disappointing purchases or poor aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Timeless, high-quality pieces and helpful customer support from Maddie.
“Maddie was so helpful with my questions!”
Good quality sustainable pieces and prompt, personal customer support.
“they sorted it out for me quickly and personally.”
Kind, responsive customer service and stunning clothing quality.
“Incredibly helpful, kind and responsive customer service.”
Wrong item sent and refund delayed until Trustpilot post prompted resolution.
“For 1,5 month now they have my money (120 euros), but I don’t have the item that I bought.”
Over a month of failed support with false promises and poor service.
“Awful customer experience, false promises, and complete disregard for details”
Small independent brand offering great quality and stylish pieces.
“Bought some pieces for my wife and she could not be happier.”
High-quality warm sweater and reassuring, expert support from Maddie.
“the sweater was very good quality and beautifully warm.”
Owner was helpful and the cardigan was lovely and high quality.
“The owner is really lovely and helpful.”
After delivery delays, they responded quickly and re-shipped my coat.
“they quickly offered me alternatives, including re-shipping the item right away”
Lovely in-store boutique experience with helpful stylist and quality clothes.
“Lovely shopping experience with Darcey.”
Customer service quickly corrected my order and processed changes.
“Customer services Maddie helped me and response so quickly on canceling the order and processing it!”
High-quality clothing and customer service promptly fixed a delivery delay.
“Great, high quality clothing.”
High-quality, stylish pieces and excellent, reassuring customer service.
“It’s honestly some of the best customer service I’ve ever experienced”
New jumper showed considerable pilling and customer service refused a return.
“considerable balling under the arms and on the face of the jumper.”
Maddie provided amazing, speedy help with my order.
“Amazing, speedy help from Maddie with my order!”
Good quality cardigan and exceptionally quick, efficient customer service.
“In fact best customer service I’ve ever had.”
Maddie responded quickly and resolved my delivery issue.
“who always replied really quickly and sorted my issue in no time!”
Customer service was quick, friendly, and resolved cancellation requests.
“the customer service was so very quick and friendly”
Maddie promptly cancelled my wrong order and helped reorder correctly.
“Maddie in Customer service was awesome.”
After initial dispatch issues they resolved the problem and improved communications.
“Sisterhood went over and above to resolve this issue and turned it around in 24 hours.”
Knitwear quality is lovely and customer service quickly resolved shipping issue.
“I’m always really impressed with the knitwear”
Owner intervened after no reply and provided a full refund.
“I received a full refund without having to return the item”
Gorgeous clothes and helpful customer service.
“Gorgeous clothes and nice customer service :)”
Kind, helpful staff and flattering clothes made me feel beautiful.
“I felt so beautiful with all the compliments”
Expensive coat was scratchy, uncomfortable, and not warm.
“The coat is so so scratchy”
Lovely, well-made clothes and excellent, fast customer service.
“Gorgeous clothes, really well made and lovely fabrics.”
Customer service was fast, helpful, and processed my refund quickly.
“Maddie in the customer support team was so helpful and quickly processed my refund!”
Slow shipping and cheap-feeling dress undermined price and sustainability claims.
“dress felt incredibly cheap”
Support was very prompt and helpful with my order.
“Very prompt and helpful support with my order.”
Damaged dress was replaced free and customer service was very helpful.
“and was provided with a replacement dress free of charge”
Fast shipping, very good quality clothing and helpful service.
“Shipping is fast and the quality of the clothing is very good!”
Return confirmed but refund delayed and only processed after bank claim.
“The refund was issued only after I made a claim through Monzo.”
Saturday delivery failed and emails went unanswered, causing poor service.
“Don’t rely on or choose the Saturday delivery option — you’ll waste £10 for nothing.”
Consistently great customer service from a favourite clothing brand.
“Favourite clothing brand, I have always had great customer service”
Timeless, high-quality pieces that remain in excellent condition.
“even after wearing the clothes for years they are still in perfect condition”
Frequent buyer who loves the brand's designs and sustainability approach.
“I have bought so much from this brand and I love their designs and their approach to sustainability.”
Top was lovely and matched the description.
“Lovely top as described”
Reliable brand with good quality and quick, efficient delivery.
“Quick and efficient delivery”
Favourite brand offering well-made, timeless designs from an independent business.
“the clothes are so well made”
Classic, well-made designs that are wearable and thoughtfully produced.
“Supremely wearable and quality clothes which stand the test of time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sisterhood is an online womenswear retailer offering clothing and knitwear. This overview summarises customer review findings on product quality, delivery, returns and support to help shoppers researching Sisterhood.