Reviews Analysed
20
We Collect & Analyse Reviews
Sisterhood
Experiences & Reviews
Sisterhood is an online womenswear retailer offering clothing and knitwear. This overview summarises customer review findings on product quality, delivery, returns and support to help shoppers researching Sisterhood.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
17d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers report fast, helpful customer service and effective issue resolution; a minority describe delayed or non-responsive replies.
Share
Strong
17%
💰
Value for money
A small set of reviews praises pieces as worth the investment, while others describe specific items as overpriced or not durable for the price.
Share
Weak
4%
⚡
User experience
Mixed reports on delivery, exchanges and sizing: several praise quick turnarounds and fast shipping; some report slow shipping, returns or poor fit.
Share
Mixed
13%
🔧
Product quality
Many reviews describe well‑made, long‑lasting garments and good fabrics; a smaller number report isolated defects, cheap feel or poor warmth in items.
Share
Mixed
23%
📞
Communication
Most customers note prompt, personalised replies from the team and owner intervention when needed; some report unanswered emails and delayed responses.
Share
Strong
16%
⭐
Overall experience
Overall impressions are predominantly positive with repeat customers praising quality and service; a minority experienced disappointing purchases or poor aftercare.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
This is my 3rd time ordering from…
"This is my 3rd time ordering from Sisterhood, I’m always really impressed with the knitwear, compared to similar brands the quality is really lovely a..."
ERJ
Trustpilot
Sep 30, 2025
Featured for: Positive product and quick service
I had high expectations but was really…
"I had high expectations but was really disappointed. I bought a coat for £245. Which I have never spent on a coat, but wanted to treat my self. The co..."
Khadija Miah
Trustpilot
Sep 30, 2025
Featured for: Poor product, high price complaint
Responsive owner ensured a fair outcome
"I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpil..."
Veronica Gisondi
Trustpilot
Sep 30, 2025
Featured for: Owner intervention; fair resolution
It’s only my experience with one time…
"It’s only my experience with one time purchase, but it wasn’t pleasant unfortunately. I wasn’t satisfied with the quality of the material of the dress..."
Olena Pieikova
Trustpilot
Sep 30, 2025
Featured for: Refund delay; poor communication example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
E
ERJ
trustpilot.com
Sep 30, 2025
This is my 3rd time ordering from…
This is my 3rd time ordering from Sisterhood, I’m always really impressed with the knitwear, compared to similar brands the quality is really lovely a...
V
Veronica Gisondi
trustpilot.com
Sep 30, 2025
Responsive owner ensured a fair outcome
I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpil...
J
Jen Chen
trustpilot.com
Sep 30, 2025
Gorgeous clothes and nice customer…
Gorgeous clothes and n...
c
customer
trustpilot.com
Sep 30, 2025
Feeling beautiful
I am so incredibly grateful for accidentally coming across this small business. I have bought many items from them where they have been incredibly hel...
K
Khadija Miah
trustpilot.com
Sep 30, 2025
I had high expectations but was really…
I had high expectations but was really disappointed. I bought a coat for £245. Which I have never spent on a coat, but wanted to treat my self. The co...
L
Lauren
trustpilot.com
Sep 30, 2025
Gorgeous clothes and great customer service
Gorgeous clothes, really well made and lovely fabrics. Delivery was quick, and when I exchanged for a different size and asked if it was possib...
V
Victoria B
trustpilot.com
Sep 30, 2025
Customer service is 5*
Had some queries about a return and how long until I'd receive my refund. Maddie in the customer support team was so helpful and quickly processed my...
S
Suzey
trustpilot.com
Sep 30, 2025
Not worth the price
Slow shipping and returns process, and dress felt incredibly cheap. Not sure I trust their small business/sustainability claims; feels like heavily ma...
c
customer
trustpilot.com
Sep 30, 2025
Very prompt and helpful support with my…
Very prompt and helpful...
R
Rebecca
trustpilot.com
Sep 30, 2025
Great experience
I bought a beautiful dress from sisterhood which was damaged after washing. I got in touch with customer service and received quick and professional h...
L
Lara Johanna
trustpilot.com
Sep 30, 2025
Awesome!
Awesome clothing items and very good customer service! Shi...
O
Olena Pieikova
trustpilot.com
Sep 30, 2025
It’s only my experience with one time…
It’s only my experience with one time purchase, but it wasn’t pleasant unfortunately. I wasn’t satisfied with the quality of the material of the dress...
A
Alexandra Gundová
trustpilot.com
Sep 30, 2025
POOR CISTOMER SERVICE
POOR SERVICE, WILL NOT BUY FROM THEM AGAIN: Don’t rely on or choose the Saturday delivery option — you’ll waste £10 for nothin...
O
Olivia Shutt
trustpilot.com
Sep 30, 2025
Favourite clothing brand
Favourite clothing brand, I have always had great...
G
Gaby
trustpilot.com
Sep 30, 2025
My favourite clothing brand!
I absolutely love the brand and have been shopping here since 2019. The designs are timeless, and even after wearing the clothes for years they are st...
L
Lisa
trustpilot.com
Sep 30, 2025
I have bought so much from this brand…
I have bought so much from this brand and I love t...
R
Rachel
trustpilot.com
Sep 30, 2025
Lovely top as described
...
A
Alison Pendlebury
trustpilot.com
Sep 30, 2025
Great company
Great company. Good choice and the quality is there. Always a go to brand. Quick and ef...
E
Ellen
trustpilot.com
Sep 30, 2025
Amazing brand!
Truly one of my favourite brands - the clothes are so well made and love supporting an independent, fe...
c
customer
trustpilot.com
Sep 30, 2025
Classic yet Fun
I love Sisterhood's classic yet fun designs. Supremely wearable and quality clothes which stand the test of time. Each piece feels thoughtfully made,...
Conclusion
Customer reviews show a frequent pattern: many shoppers report high-quality fabrics, durable construction and responsive support, particularly around exchanges or replacements. Several reviews highlight quick responses from named staff and owner intervention that resolved problems without returns. However, a subset of customers report issues — slow shipping, delayed refunds and occasional product defects or disappointing warmth/fit — so experiences are not uniform. If you are considering a purchase, check size guidance carefully, retain return documentation, and allow time for ordered exchanges; contact customer support promptly if issues arise.