Reviews show consistent praise for product quality, careful packaging and attentive customer service, with multiple reviewers describing helpful staff and order updates. Several reviewers name individual staff and note proactive steps such as photos before dispatch and replacement parts sent when needed. A minority of reviews report significant delivery delays or lack of response to emails; there is also one review alleging company financial concerns. If delivery timing is important, contact the retailer to confirm stock and lead times before ordering. Read recent reviews and ask specific pre-purchase questions to assess current service levels.
Examples from available reviews (Dec 2022 – Feb 2026).
Delivery took many weeks and emails received no reply.
“Took many weeks to arrive,”
Customer services were exceptional, kept informed and resolved the problem.
“customer services are without a doubt the best I have ever come across”
First-class service with helpful staff, smooth delivery and complimentary gift.
“I received a first class service from Silver Mushroom.”
They provided high-quality, ethically sourced homeware with prompt shipping.
“my experience with them has been nothing less than exceptional”
Most reviewers describe prompt dispatch, careful packing and helpful delivery updates; a minority report extended delays for certain orders.
Very few reviews comment on price; one review explicitly notes good value while most focus on product quality and service instead.
A small number of reviewers praise the website layout and quick, painless checkout, but the sample is limited so conclusions are cautious.
Many reviewers report high-quality, often handcrafted-feel homewares, and consistently note secure packaging on arrival.
Most customers report clear, timely responses and order updates; a few reviews describe unanswered emails or slow replies.
Overall impressions are largely positive with frequent praise for products and service, though a small number of negative incidents are reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Communication was prompt and purchase offered good value for money.
“Communication was good and when we chased the order the response was prompt.”
Delivery query was resolved quickly and parcel arrived as stated.
“Had a query on delivery which was sorted very quickly!”
Items were well packaged, liked by reviewer and arrived timely.
“the items were so well packaged and I really like them and arrived in a timely fashion.”
Order delayed four weeks and attempts to contact received no response.
“I’ve waited 4 weeks for an order, tried contacting and no response so no idea if it’s legitimate or not”
Delivery took many weeks and emails received no reply.
“Took many weeks to arrive,”
Product was well packaged and arrived promptly.
“My bowl was extremely well packaged with protective layers and it arrived promptly.”
Question answered promptly with care and professionalism.
“Had a question answered promptly with care and professionalism”
Customer service was excellent and product range good.
“Excellent customer service, quality product range.”
Claims company does not pay creditors and is under investigation.
“They dont pay their creditors and are now operating as a dormant company!”
Bought a gorgeous, well packaged lamp and pleased to support local company.
“Gorgeous lamp, beautifully packed and I’m so pleased with it.”
Customer services were exceptional, kept informed and resolved the problem.
“customer services are without a doubt the best I have ever come across”
First-class service with helpful staff, smooth delivery and complimentary gift.
“I received a first class service from Silver Mushroom.”
Order delayed for weeks and email replies only said it's on its way.
“been emailing for the last three weeks and been told that it’s on its way”
Great communication, high-quality products, prompt dispatch and good packaging.
“Great communication, high quality products, prompt dispatch and very well packaged.”
Customer service went above and beyond to replace a chipped lid.
“Pati in Customer Service has recently gone above and beyond to help me out”
Service was efficient and they offered good value.
“Efficient service. Good value. Very happy”
Customer service resolved a query immediately and provided information.
“Excellent customer service, query dealt with straight away”
Three storage jars arrived very well packaged and reviewer pleased.
“They were very well packaged and I have been pleased with my purchase.”
Repeat customer received well-packaged item with regular updates and excellent service.
“Item well packaged, updated regularly re order & expected delivery.”
Very happy with the stool and will definitely use the company again.
“Very happy with the results.”
Was informed about restock and kept updated until delivery.
“kept informed at every stage until it was delivered by DPD.”
Delighted with top-quality bedding and unique accessories, pleasant gifted spray.
“the bedding is top quality and the accessories are unique”
Hand-crafted stools showed fantastic workmanship and high quality.
“really beautifully hand crafted stools - fantastic workmanship”
Reviewer reports great customer service experience.
“Great customer service.”
After searching for a reliable and trustworthy homeware and kitchen store, I stumbled upon Silver Mushroom. And I must say, my experience with them has been nothing less than exceptional.
From the moment I entered their website, I was greeted with a clean interface that showcased their beautiful products in an organized manner. The selection they offer is curated to perfection; each item seems handpicked with a keen eye for design and quality.
What really stood out to me was their focus on ethical brands – it's comforting knowing that my purchase is contributing towards sustainability and responsible sourcing. This aligns perfectly with my values as a conscious consumer.
The checkout process was quick and painless - without any glitches or complications. To top it off, shipping was prompt, which meant that the product arrived at my doorstep within just days of placing the order.
All in all, Silver Mushroom offers an excellent combination of quality products backed by great customer service. Highly recommend this family-run business to anyone looking for tasteful homeware items
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Silver Mushroom is an online retailer selling homeware and kitchen items under the Silver Mushroom name. Consumers commonly look for information on product quality, packaging and delivery when evaluating this retailer.