Reviews Analysed
21
We Collect & Analyse Reviews
Silver Mushroom
Experiences & Reviews
Silver Mushroom is an online retailer selling homeware and kitchen items under the Silver Mushroom name. Consumers commonly look for information on product quality, packaging and delivery when evaluating this retailer.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
27d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe prompt dispatch, careful packing and helpful delivery updates; a minority report extended delays for certain orders.
Share
Strong
22%
💰
Value for money
Very few reviews comment on price; one review explicitly notes good value while most focus on product quality and service instead.
Share
Mixed
2%
⚡
User experience
A small number of reviewers praise the website layout and quick, painless checkout, but the sample is limited so conclusions are cautious.
Share
Mixed
4%
🔧
Product quality
Many reviewers report high-quality, often handcrafted-feel homewares, and consistently note secure packaging on arrival.
Share
Strong
22%
📞
Communication
Most customers report clear, timely responses and order updates; a few reviews describe unanswered emails or slow replies.
Share
Strong
20%
⭐
Overall experience
Overall impressions are largely positive with frequent praise for products and service, though a small number of negative incidents are reported.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Took many weeks to arrive
"Took many weeks to arrive, I was starting to question if it was actually a legi..."
Nina Jackson
Trustpilot
Sep 30, 2025
Featured for: Highlights delivery delay and no reply
Customer Service
"I purchased a dining table and had a problem, customer services are without a doubt the best I have ever come across, nothing was too much trouble, I..."
Jackie
Trustpilot
Sep 30, 2025
Featured for: Detailed praise for customer service
First class service
"I received a first class service from Silver Mushroom. I bought a bench from them and spoke to an extremely helpful person before my item was dispatch..."
Kathy Baker
Trustpilot
Sep 30, 2025
Featured for: Proactive communication and thoughtful extras
Silver Mushroom Review
"After searching for a reliable and trustworthy homeware and kitchen store, I stumbled upon Silver Mushroom. And I must say, my experience with them has been nothing less than exceptional. From the moment I entered their website, I was greeted with a clean interface that showcased their beautiful products in an organized manner. The selection they offer is curated to perfection; each item seems handpicked with a keen eye for design and quality. What really stood out to me was their focus on ethical brands – it's comforting knowing that my purchase is contributing towards sustainability and responsible sourcing. This aligns perfectly with my values as a conscious consumer. The checkout process was quick and painless - without any glitches or complications. To top it off, shipping was prompt, which meant that the product arrived at my doorstep within just days of placing the order. All in all, Silver Mushroom offers an excellent combination of quality products backed by great customer service. Highly recommend this family-run business to anyone looking for tasteful homeware items"
Benedict DuBuque
Collected.reviews
Dec 25, 2022
Featured for: Mentions website, ethical brands, packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Nina Jackson
trustpilot.com
Sep 30, 2025
Took many weeks to arrive
Took many weeks to arrive, I was starting to question if it was actually a legi...
C
Colette
trustpilot.com
Sep 30, 2025
Efficient and as described
My bowl was extremely well packaged with...
C
Caroline McCarty
trustpilot.com
Sep 30, 2025
Great shopping experience. They really care about their customers and their products. Great service all round.
Great shopping experience. Had a question an...
M
Mr David Underhill
trustpilot.com
Sep 30, 2025
Excellent
Excellent customer servic...
M
Mr Williams
trustpilot.com
Sep 30, 2025
They dont pay their creditors and are…
They dont pay their creditors and are now operating...
S
S. Erlam
trustpilot.com
Sep 30, 2025
Lovely lamp from lovely company
Found this company online after trying to find a standard lamp. So glad I found them. Gorgeous lamp, beautifully packed and I’m so pleased...
J
Jackie
trustpilot.com
Sep 30, 2025
Customer Service
I purchased a dining table and had a problem, customer services are without a doubt the best I have ever come across, nothing was too much trouble, I...
K
Kathy Baker
trustpilot.com
Sep 30, 2025
First class service
I received a first class service from Silver Mushroom. I bought a bench from them and spoke to an extremely helpful person before my item was dispatch...
C
Chal Campbell
trustpilot.com
Sep 30, 2025
Ordered a expensive cabinet two months…
Ordered a expensive cabinet two months ago, was told I have to wait six weeks, been emailing for t...
E
Ellie H
trustpilot.com
Sep 30, 2025
Great communication
Great communication, high quality products, prompt dispatch and very well p...
S
Shula Witherford
trustpilot.com
Sep 30, 2025
Can’t recommend this company enough
Can’t recommend this company enough. Their products are quality and look gorgeous. Pati in Customer Service has recently gone above and beyond to help...
J
Jody Melhuish
trustpilot.com
Sep 30, 2025
Efficient service
Efficient service. G...
S
Suzanne
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service, query dealt with straight away and lots of info sent. I’d orde...
J
Judy of Gloucestershire
trustpilot.com
Sep 30, 2025
St Ives Pottery Storage Jars
I ordered three St Ives Pottery storage jars for Tea, Coffee and Sugar....
D
Donna Kilburn
trustpilot.com
Sep 30, 2025
Consistentley good service
I have used this company before, i knew exactly what i wanted to re-order & it was in sto...
S
Simon Goodman
trustpilot.com
Sep 30, 2025
Don’t usually do reviews but felt I…
Don’t usually do reviews but felt I should on this occasion. My partner has just unwrapped the stool which I ordered...
C
Catherine Wild
trustpilot.com
Sep 30, 2025
Lovely products and excellent customer service
I ordered a large stone bowl which wasn't in stock at the time. However, I was advised when it would be back in stock...
C
Connor Kehoe
trustpilot.com
Sep 30, 2025
Brilliant company & service
Brilliant company & service - delighted with my purchases from Silver Mushroom, the bedding is top quality and the accessories ar...
M
MORAG GALLOWAY
trustpilot.com
Sep 30, 2025
Beautiful quality hand crafted product
Good communication from the company and really beautifully hand crafted stools - fanta...
J
Jo
trustpilot.com
Sep 30, 2025
Great customer service.
...
Conclusion
Reviews show consistent praise for product quality, careful packaging and attentive customer service, with multiple reviewers describing helpful staff and order updates. Several reviewers name individual staff and note proactive steps such as photos before dispatch and replacement parts sent when needed. A minority of reviews report significant delivery delays or lack of response to emails; there is also one review alleging company financial concerns. If delivery timing is important, contact the retailer to confirm stock and lead times before ordering. Read recent reviews and ask specific pre-purchase questions to assess current service levels.