Customers often mention quick dispatch, clear updates, and shoes that feel comfortable and fit well. Many also point to the price and overall value. A smaller group ran into major problems such as orders not being processed, slow refunds, and deductions on returns.
Examples from available reviews (Nov 2022 – Mar 2026).
Bought Solovairs with great price, fast delivery and excellent communication.
“Super fast delivery and beyond excellent communication throughout”
Customer still awaiting a credit card refund and requests assistance.
“I still await a refund on my credit card”
Returned shoes were charged $29.99 for alleged inner sole damage.
“they charged me $29.99 off of my return money.”
Good quality, wide-fitting shoes at a very good price.
“Really good quality shoes for wide feet”
Most feedback focuses on fast dispatch and on-time delivery. Several customers say staff were attentive and helpful with questions, returns, and other issues. A smaller number report serious breakdowns, including orders not processed and refunds that arrived late or for less than expected.
Customers regularly describe prices as competitive and better value than local options. Some say the savings are enough that they plan to order again. Price level does not come up as a repeated complaint.
Many describe checkout as simple and tracking as dependable. Comfort and fit show up repeatedly, and some buyers go back for extra pairs. A few accounts turn negative when orders were not processed or refunds dragged on.
Reviews often point to comfortable soles, sturdy build, and a good fit across different styles. Some reviewers buy again or recommend the shoes to others. A small number say the quality feels acceptable rather than exceptional.
Many buyers praise regular updates on shipping and order status. Others reached out when refunds were missing or when orders did not move forward. Positive notes about communication appear more often than complaints.
Most experiences are positive, especially on delivery, comfort, and pricing. A few operational issues—orders not processed, slow refunds, and deductions on returns—create strongly negative experiences for those affected. The result is a clear split between very happy customers and others with serious service complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Quotes shortened · As of: March 2026
Loved the shoes and will order more now.
“Loved my shoes, going to order more now!”
Company provided excellent products and good communications.
“Excellent products and good communications.”
Fast shipping to Brunei despite expected processing time.
“i got my shoes (Solovair) in just 4 days”
Bought Solovairs with great price, fast delivery and excellent communication.
“Super fast delivery and beyond excellent communication throughout”
Customer service is exceptional and pleasant to deal with.
“customer service from the company is at a level you rarely find”
Good prices, great products and speedy delivery.
“Greta prices for great products, and speedy delivery.”
Easy to order and item arrived within two days.
“Easy to order and arrived in 2 days.”
Prompt delivery, returned too-small boots and received quick refund.
“I recieved a refund two days later.”
Pleased with online purchase, praising customer service and prices.
“Great customer service and great prices.”
Returned shoes were charged $29.99 for alleged inner sole damage.
“they charged me $29.99 off of my return money.”
Product quality is decent; would purchase again.
“Decent quality.”
Very satisfied with product quality and customer service.
“perfect product great customer service...”
Fast shipment, great products and excellent customer service.
“Fast shipment, great products and perfect customer service.”
Used them for a weekend party and they were great.
“they were great, thanks!!”
Review expresses that they like their shoes.
“I like it my shoes..”
Order was not processed despite the customer waiting.
“they didn’t process the order while i was waiting for them”
Shoes look great, have unique style and are very comfortable.
“they are super comfy too.”
Reviewer says they liked the shoes.
“i liked the shoes”
Shoes are tasteful and fit very well.
“Tasteful shoes - fits like a glove!”
First-class ordering and delivery with superb value over local shops.
“first class from the ordering to the delivery by Parcel Force.”
Consistently excellent service from Shoes International.
“Excellent service from Shoes International recently, as I have always had.”
Lovely shoes at a good price with quick delivery.
“Lovely shoes at a great price.”
Provides excellent service, as always.
“Excellent service as always.”
Customer still awaiting a credit card refund and requests assistance.
“I still await a refund on my credit card”
Fantastic service with quick arrival and good packaging.
“Arrived very quickly and well packaged.”
Comfortable shoes; husband bought a second pair.
“Comfort soles.”
Exceptional value and satisfaction; intends to buy again.
“Exceptional value.”
Was very pleased with the order.
“was very pleased with order.”
Loves boots; praises price, fast delivery and excellent customer care.
“My boots arrived and I LOVE them”
Shoes delivered promptly and fitted perfectly.
“Prompt delivery of shoes which fitted perfectly.”
Reviewer thanks company for excellent service.
“Excellent Service.”
Good quality, wide-fitting shoes at a very good price.
“Really good quality shoes for wide feet”
They provided prompt and efficient service.
“Prompt and efficient service”
Delighted with purchase and availability of size 3 shoes.
“Delighted with all aspects of purchasing my ladies size 3 shoes.”
Sandals fit perfectly and delivery was first class.
“Sandals as described ,fit perfect delivery first class”
Able to buy at sensible, non-inflated prices.
“Now we can buy at a sensible price, not inflated prices”
Good communication, quick shipping and good value for money.
“Very good communication, quick shipping, value for money”
Birthday shoes fitted well, good quality and arrived promptly.
“Good fit and quality made”
Attractive, well-priced shoes with helpful Velcro strap for swollen ankles.
“The back Velcro strap help access for swollen ankles”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shoes International runs an online footwear shop with styles for everyday wear and special occasions. Product pages include sizing guidance, material details, and images to help customers choose. Orders are placed online, tracked for delivery, and supported through a returns channel. Customers can contact support through the usual channels for order questions and after-purchase help.