Customer reviews indicate Shoe Zone commonly delivers fast, often next‑day delivery and straightforward online ordering, with many shoppers noting competitive prices and comfortable products. Repeated comments highlight helpful in‑store staff and easy returns to local shops for those who prefer a physical option. Several reviewers emphasise reliable free delivery and items matching descriptions, making Shoe Zone a frequent choice for budget footwear. However, there are isolated negative reports about complaint handling and a delivery partner failure (Evri); these appear uncommon but were significant to affected customers. Prospective buyers who prioritise quick delivery and value for money may find Shoe Zone meets those needs, while those concerned about dispute resolution should check return and complaint procedures before purchase.
Examples from available reviews (Nov 2022 – Feb 2026).
Easy website, excellent choice, free next day delivery and simple returns.
“easy to access website with an excellent choice of shoes and accessories”
Customer service quickly corrected size and delivered next day.
“they have already change the size to the correct one.”
Boots are great but delivery was let down by Evri.
“they were let down by Evri.”
Poor, rude customer service and unresolved complaint about trainers.
“Just Rude people asking the same questions over and over again on a daily basis”
Most reviewers describe polite, helpful staff and responsive customer service; a small number report poor complaint handling and rudeness in a single case.
Many customers note competitive prices and good value, frequently stating products feel affordable without compromising comfort or basic durability.
Frequent praise for quick, often next‑day delivery, straightforward online ordering and easy in‑store returns; a few comments point to delivery‑partner failures.
Reviews commonly describe shoes as comfortable, matching descriptions and lasting reasonably well; there is an isolated mention of a faulty item.
Several customers report clear order updates and helpful responses from customer services; one complaint describes repetitive, unhelpful queries during a dispute.
Overall ratings are predominantly positive, with repeat custom and recommendations; a minority of reviews detail unresolved complaints or delivery problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Staff were very helpful and friendly, enjoyable interaction.
“Absoulty great staff so helpful an had a laugh with them 😀”
Shoes are soft, very comfortable and great value.
“They are nice and soft and very comfortable.”
Item matched description and arrived in allotted time slot.
“Item ordered, item as per description.”
Ordered trainers online with fast delivery and exceptional quality.
“Quality of trainers are exceptional.”
Surprised by good in-store experience and will return.
“definitely go again ahead of the mainstream stores.”
First order arrived quickly; shoes fit perfectly and are comfortable.
“arrived this morning.Lovely comfortable shoes ,both pairs fit perfectly”
Good product, easy ordering, quick delivery and good price.
“Good service - easy to order.”
Work boots are good colour and are safer boots.
“they are safer boots so that helps.”
Fast delivery and a great product.
“Fast delivery, great product, great delivery”
Boots are comfortable; reviewer only shops at Shoe Zone.
“The boots are lovely and comfortable, I'm very happy with them.”
Poor, rude customer service and unresolved complaint about trainers.
“Just Rude people asking the same questions over and over again on a daily basis”
Customer service quickly corrected size and delivered next day.
“they have already change the size to the correct one.”
Staff drinking hot drinks on the shop floor seemed unprofessional.
“Staff drinking hot drinks on shop floor not very professional when customers walk in.”
Friendly staff provided helpful, efficient service while serving multiple customers.
“Absolutely great friendly , helpful service.”
Both pairs' soles disintegrated after light use and refund refused.
“Both pairs started to disintegrate on the sole.”
Trainer soles came away after a couple of months and refund denied.
“told wear and tear no refund or exchange.”
Trainer soles came away after a couple of months and refund denied.
“told wear and tear no refund or exchange.”
Boys' school shoes lasted five weeks and the soles broke in places.
“Boys school shoes only last 5 weeks.”
New trainers fell apart after three weeks and refund was refused.
“wore her new trainers for three weeks and they have fallen apart.”
Salesperson refused a refund and acted rudely despite boots barely worn.
“The sales person couldn't care less”
I recently purchased a pair of shoes from Shoe Zone and I must admit, I was pleasantly surprised. Their website offers a wide selection of footwear for women, men and children at affordable prices. Despite the low price point, the quality of my shoes was great!
What made my experience even better was their free UK delivery offer. It's always frustrating when you have to factor in hefty shipping fees on top of your purchase, but with Shoe Zone that wasn't an issue.
Their customer service team also exceeded my expectations. They were very polite and helpful when I had questions about sizing options available.
Overall, Shoe Zone is a great option if you're looking for stylish shoes without breaking the bank!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shoe Zone is a UK footwear retailer operating both high‑street shops and an online store, specialising in budget and value footwear ranges for men, women and children, plus basic accessories. Consumers researching reviews typically look for information about delivery speed, product comfort and sizing, returns and in‑store service.