Many reviewers like Shein’s low prices, wide selection, and sometimes quick delivery. A clear group reports missing parcels, refunds that arrive late or reduced, and items arriving damaged. Others say returns are easy and keep buying again. Overall feedback swings between very happy and very unhappy shoppers.
Examples from available reviews (Oct 2025 – Feb 2026).
Order never arrived and customer service failed to investigate.
“It has never arrived to this day!”
Refunds reduced due to alleged coupon use despite disagreement.
“They are deducting money that you used coupons which I never did.”
Ordering and returns are easy and service is excellent.
“Always easy to order and return on SHEIN.”
Affordable on-trend fashion with improving quality and faster delivery.
“What keeps me coming back is the unbeatable value for money.”
Many reviews describe delivery issues that don’t get resolved, including parcels marked delivered but never received and mishandling by couriers. Plenty of shoppers also report refunds taking a long time, arriving as partial amounts, or being refused after returns. A smaller set says delivery was on time and returns were handled smoothly.
Many shoppers highlight low prices, trend-led styles, and good value for casual wear. Several accuse the site of changing prices in the basket, showing prices in a misleading way, or deducting money during refunds. A minority ties the value to repeated purchases even with other problems.
Many reviewers say ordering is straightforward, delivery can be fast, and returns are easy through the app and website. Fewer mention timeouts, checkout blocks, or verification steps that disrupt purchases. Long-time users often describe steady, repeat buying.
Many complaints describe items that don’t match the listing, with cheap materials or poor construction on arrival. Several reviewers report receiving damaged, defective, or seemingly counterfeit goods. Others say the quality is acceptable or good for the low price.
Fewer reviews focus on communication, but they mention repeated verification requests, suspended accounts, and automated replies that slow progress. Many service complaints also describe slow or unhelpful support when dealing with missing parcels or refunds. Some reviewers, though, say they got helpful replies and clear return instructions.
Reviews fall into two camps: many five-star posts praise price, choice, and speedy delivery, while many one-star posts describe missing orders, refunds being held back, and weak support. The same split shows up across service, value, and quality. The overall picture is sharply polarized.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Quotes shortened · As of: February 2026
Parcel marked delivered but never arrived; refund denied by Shein.
“it said it was delivered on the 29th of August, but it didn't.”
Account suspended for 'unusual activity' with unhelpful customer service.
“My SHEIN account has been unfairly suspended since Sunday”
Good clothes and affordable prices from Shein.
“Great clothes Fab prices”
Delivery failed and customer service would not resolve refund.
“Why should I pay £45 for nothing”
Affordable clothing with generally good quality and wide selection.
“The quality is superb”
Returned item refunded only 0.99p while company kept most payment.
“they have refunded me 0.99 pence and kept the £20”
Orders arrive faster; returns easy and generally good quality.
“It's easy to send back if it doesn't fit”
Parcels delivered quickly and returns query handled helpfully.
“Took no time at all to deliver parcels.”
Long-term user who prefers Shein for various purchases.
“I have been using the company for a few years now”
Site times out quickly and delivery timing by Evri is uncertain.
“by the time you get the order in you are timed out”
Overall good items and great delivery service.
“Good items, great delivery”
Prices shown change in the basket and seem misleading.
“The prices Shein are listing are misleading, manipulative”
Item prices increased in basket and payment was taken without password.
“all prices had increased so I wanted to delete the items”
Item looked like picture but quality and construction were poor.
“the jacket you can almost see through it”
Fragile items arrived broken and customer service failed to resolve replacements.
“2 were completely smashed leaving glass shards all over my house.”
Generally positive but some areas need improvement.
“I love shein they are really good...”
Wide selection, quick delivery and good customer service.
“Always find something, quick delivery, customer service really good too”
Locker delivery failed and Shein refused to resolve the lost parcel.
“lost it refused to confirm with shein”
Easy-to-use site, good vouchers, quick delivery and quality.
“Easy to use site.”
Reviewer describes experience as very good.
“This is very good”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shein is an online fashion retailer selling women’s, men’s, and children’s clothing, plus accessories and homeware. It runs a website and mobile app, with frequent promotions and discount codes. Shein ships internationally and relies on third-party couriers and local fulfilment partners. Customers can pay online and use a returns process through postal services and courier drop-offs.