Many reviewers mention fast, helpful replies from named staff and good experiences in the showroom. Many deliveries arrive on time, and support teams often sort out small delivery problems. A recurring theme is parts missing or damaged on arrival. Several reviews also point to faults like leaks, warping, and poor finishing.
Examples from available reviews (Nov 2021 – Feb 2026).
Poor quality with severe leaks and corroding fittings.
“Poor Quality - leaks like a sieve”
Contracted installers damaged the shed and refund requests refused.
“Sheds.co.uk contracted installers who ruined the shed”
Showroom visit provided helpful guidance and friendly staff assistance.
“James was incredibly friendly and happy to explain everything to us.”
Easy ordering and prompt delivery confirmation with photo from staff.
“quick response from Wendy confirming delivery had been made”
Multiple reviews describe quick order processing and deliveries arriving on time. Staff often step in to replace missing parts or chase supply-chain delays. A smaller but serious set of reviews describes installer damage and refund requests that were not resolved.
A small number of reviews explicitly call the pricing competitive and the purchase good value. Most value comments link directly to how durable the product feels and how well service issues get handled. When faults show up, reviewers say the purchase feels like poorer value.
Several customers highlight enjoyable showroom visits and say they bought again because they were happy before. When follow-up was needed, reviewers often note clear guidance and timely updates from staff. A minority describe a long, drawn-out effort to fix several problems.
A prominent group of complaints mentions leaks, warped panels, corroding fittings, and poor finishes. Other reviewers report correct, good-quality timber that arrived intact and went together easily. Missing panels or panels in the wrong size come up repeatedly as a delivery-related quality issue.
Many reviews praise quick email responses and named staff for clear information on dimensions and delivery. Reviewers often mention follow-up messages and photo delivery confirmations as useful. Some accounts describe phone support that didn’t respond or slow replies, especially when missing parts escalated the situation.
Reviews set strong front-line support against repeated product and delivery problems. Positive experiences cluster around responsive staff and smooth deliveries. Negative experiences centre on damaged or incomplete deliveries and weak resolution in more serious cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Helpful staff explained details; awaiting delivery and assembly date.
“james was very helpful explaining everything as ive no idea..”
Poor quality with severe leaks and corroding fittings.
“Poor Quality - leaks like a sieve”
Showroom visit provided helpful guidance and friendly staff assistance.
“James was incredibly friendly and happy to explain everything to us.”
Incomplete delivery caused long delays and poor company communication.
“the garage was delivered without any garage doors and the windows was missing as well”
Large order fulfilled with great service and punctual delivery.
“I placed a large order for an education setting and received great service from James”
Prompt delivery but missing roof felt; customer service resolved issues.
“it was missing the roof felt.”
Quick email response from staff before purchase, very good service.
“answered my question within minutes of me sending my email”
Excellent service with staff resolving everything; highly recommended.
“What a brilliant service and a big thankyou to James letterese for sorting everything out”
Prompt reply from staff regarding free shed base dimensions.
“James replied very promptly and answered my query.”
Quick delivery and impressive quality; staff provided prompt instruction help.
“Received my Shed/Greenhouse combi very quickly and was super impressed with the packaged delivery.”
Multiple issues required significant effort, but suppliers ultimately resolved them.
“This is amended review as all the issues with my order have now been resolved.”
Confusion over delivery hold but arrived luckily before holiday.
“Wendy replied to my email very promptly to assure me the manufacturer had put my order on hold”
Prompt response from James regarding the purchase, very happy.
“James was very prompt coming back to me regarding the purchase of the shed”
Repeat purchase due to prior satisfaction with product and service.
“James was very helpful - a good experience and our second time around for this same garden office...”
Easy ordering and prompt delivery confirmation with photo from staff.
“quick response from Wendy confirming delivery had been made”
Supply chain delay tracked down and resolved by helpful staff.
“Wendy was very helpful and always got back to me within a reasonable time.”
Damaged items addressed by staff; delivery and crew were efficient.
“The items delivered had issues but Wendy was on the case.”
Damaged parts were quickly sorted by staff before fitters arrived.
“Wendy Shepard quickly sorted the problem so they can be delivered before the fitters arrive.”
Second order placed; delivery scheduling and address glitch resolved quickly.
“I have just ordered my second shed with this company as I was very happy with the first.”
Easy-to-use service offering quality products at competitive prices.
“Easy to use service, quality products at competitive price.”
Service and communication were excellent throughout.
“Excellent service and communication.”
Prompt response from staff about product dimensions.
“I received a prompt response from James Letterese regarding the dimensions of a wheelie bin store.”
Materials were cheap and finish was poor.
“Cheap materials and poorly finished.”
Minor delivery issues were promptly resolved by helpful staff.
“Wendy helped sort out the issues we experienced promptly and professionally.”
Overall great experience with helpful staff and speedy delivery.
“All round great experience from first connection with Wendy”
Pre- and post-purchase queries handled quickly and efficiently.
“Great Customer Service. Thank you Wendy.”
Timely, good-quality delivery and immediate staff responses.
“But everything turned up on time, good quality and Wendy replied to my question immediately.”
Contracted installers damaged the shed and refund requests refused.
“Sheds.co.uk contracted installers who ruined the shed”
Order due soon; helpful email support from Wendy so far.
“Due to be delivered within 24hrs of ordering, Wendy was very helpful via email.”
Good quality shed arrived on time; missing minor part sent promptly.
“The shed I purchased arrived on time and was of good quality and simple to construct.”
Delivery errors, wrong parts, and unresponsive phone support caused problems.
“Open the shed to find no instructions and the wrong sized panels.”
Query follow-up was handled very effectively by staff.
“Follow up to my query very effectively dealt with by Wendy Shepherd, many thanks. Simon”
High-quality timber shed with excellent customer support and prompt delivery.
“Fantastic customer support. Friendly, polite and professional.”
Refund delayed and product quality and delivery caused major frustration.
“I am still waiting for my money back which is well over a week now.”
Minor issues were resolved satisfactorily by Head of Operations quickly.
“Great customer service, thankyou Wendy 👍🏼”
Damaged and incorrectly sized panels reduced trust in product quality.
“The delivery driver pointed out the number of holes from fallen notches on the front panel.”
Missing panel on delivery and lack of company response caused frustration.
“So I have a 3 sided shed wirh no door.”
Missing parts and poor phone responsiveness left issue unresolved.
“The delivery driver highlighted that the three shelf brackets were missing.”
Shed warped badly and company offered unsatisfactory excuses, no refund.
“the shed started bowing and twisting badly..”
Shed leaked after weather; company advised sealing, no resolution.
“water coming trough nail heads into frame of shed”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sheds supplies garden buildings and outdoor storage across the UK. The range covers timber sheds, garden offices, garages, and greenhouses, plus extras like shelving, windows, and doors. Each model includes listed dimensions, material specs, and base requirements. Customers can order online or through showroom consultations, with delivery and installation services available.