Reviews Analysed
21
We Collect & Analyse Reviews
Sex Superstore
Experiences & Reviews
Sex Superstore is a UK-focused adult retail brand selling lingerie, toys and related accessories online. People looking for impartial reviews typically want information on product quality, delivery reliability, customer service and discreet packaging. Independent review summaries help shoppers assess fulfilment, returns and communication before purchasing.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
28d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Customer service receives praise in some reviews for helpfulness, but an almost equal number report no response and poor handling of issues.
Share
Mixed
13%
💰
Value for money
A few reviewers highlight good value, but multiple complaints cite wasted money due to non-delivery or faulty items.
Share
Weak
4%
⚡
User experience
Many reviews report delivery failures, missing or delayed orders and return hassles; a minority note fast, discreet deliveries and easy navigation.
Share
Weak
27%
🔧
Product quality
Several customers praise product fit and fabric, while others report faults, missing items or items not received.
Share
Mixed
13%
📞
Communication
Numerous reviewers describe unacknowledged emails and missing tracking updates; a small number report helpful, informative responses.
Share
Weak
14%
⭐
Overall experience
Overall impressions are split: many negative experiences around fulfilment and replies, counterbalanced by positive reports of discreet, prompt orders.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Plus Size lingerie and bra set
"My husband bought a pair of plus size lingerie and a bra set from this shop. They are the best birthday gifts I have ever received from him. The quality, fabric and sizes are perfect. The packaging was first-class. Since it was delivered , I have always heard him speak about the customer service team. They were generous with information. They made his shopping experience one of a kind. He also did not find problems navigating through the website, identifying the right products or even making the payments. Everything was so straightforward. I 'm looking forward to shopping with you for a similar experience!"
Grace Bryant
Collected.reviews
Nov 23, 2021
Featured for: Positive: product, service, website UX
Great way to waste your money
"Awful. Paid for next day delivery, as needed novelty bits for a 40th bday party. No delivery was made so I emailed the store to explain why I needed t..."
Dude
Trustpilot
Sep 30, 2025
Featured for: Negative: no delivery, faulty item
Opportunistic Thievery? - #SSS14615
"I ordered a package on June 3rd. No tracking number was given. I emailed on the 9th asking for this tracking number so I could try to be home for deli..."
Ryan
Trustpilot
Sep 30, 2025
Featured for: Alleges tracking failure, no refund
Very fast delivery and item as dscribed…
"Very fast delivery and item as dscribed along with value for the money. But lost tracking information and no upd..."
James McDermott
Trustpilot
Sep 30, 2025
Featured for: Positive delivery/value; lost tracking
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dude
trustpilot.com
Sep 30, 2025
Great way to waste your money
Awful. Paid for next day delivery, as needed novelty bits for a 40th bday party. No delivery was made so I emailed the store to explain why I needed t...
J
John Hughes
trustpilot.com
Sep 30, 2025
Never received my items
Never received my items, after several attempts to con...
c
catalin dragoi
trustpilot.com
Sep 30, 2025
The worst company ever
The worst company ever. I order something what they said is next day delivery!! Surprise Surprise !! Was arrive...
R
Ryan
trustpilot.com
Sep 30, 2025
Opportunistic Thievery? - #SSS14615
I ordered a package on June 3rd. No tracking number was given. I emailed on the 9th asking for this tracking number so I could try to be home for deli...
M
Maxwell Henry.
trustpilot.com
Sep 30, 2025
the product has not been received?^
The product has...
g
gordon
trustpilot.com
Sep 30, 2025
Order hasn’t arrived after 1 week and…
Order hasn’t arrived after 1 week and no tracking nu...
p
peter harding
trustpilot.com
Sep 30, 2025
I ordered something fronot arrivedm them two weeks…
I ordered something from them two weeks ago, and it still...
M
MISS DEBORAH MISS DEBORAH MCI
trustpilot.com
Sep 30, 2025
Faulty product have to send it back…
Faulty product have to send it back suc...
E
Elizabeth Hickey
trustpilot.com
Sep 30, 2025
Impressed. Order received in an intact discreet…
Order received in an intact discreet box. No peeking. Shippe...
S
Samson Ojeyemi-oyadeyi
trustpilot.com
Sep 30, 2025
Missing item
...
S
Stuart Pacey
trustpilot.com
Sep 30, 2025
Was not sent out on next day Saturday…
Was not sent out on next day Saturday as I paid for, sent 2 ema...
M
Martin Bedford MARTIN
trustpilot.com
Sep 30, 2025
Arrived fast and well packaged.
Arrived fast an...
S
Stefan Krope
trustpilot.com
Sep 30, 2025
Great service
Great service, high quality prod...
R
Ryan
trustpilot.com
Sep 30, 2025
Discreet, on-time
Arrived on-time in...
J
James McDermott
trustpilot.com
Sep 30, 2025
Very fast delivery and item as dscribed…
Very fast delivery and item as dscribed along with value for the money. But lost tracking information and no upd...
W
W. Jubber
trustpilot.com
Sep 30, 2025
Awesome vendor!!!
Fast, efficient, h...
M
Mark
trustpilot.com
Sep 30, 2025
Great service will shop again
...
C
Cathy H
trustpilot.com
Sep 30, 2025
Good product
Good product. Good...
M
Murray Thompson
trustpilot.com
Sep 30, 2025
Item was never delivered.
...
M
Michael Moorhead
trustpilot.com
Sep 30, 2025
1st delivery not received but they it…
1st delivery not received but they it was...
Conclusion
Reviews show a clear pattern of mixed experiences: many customers praise product quality, discreet packaging and fast deliveries, while a substantial group report delayed or missing orders and lack of replies. Communication and tracking failures recur in the negative reviews, sometimes combined with requests for refunds or returns that appear unresolved. Value-for-money perceptions vary: satisfied buyers often cite good value, whereas complainants describe wasted spend when orders never arrived or items were faulty. Prospective customers should weigh these mixed signals, check current fulfilment and returns policies, keep records of orders and emails, and consider payment protections for higher-risk purchases.