Reviews show a clear pattern of mixed experiences: many customers praise product quality, discreet packaging and fast deliveries, while a substantial group report delayed or missing orders and lack of replies. Communication and tracking failures recur in the negative reviews, sometimes combined with requests for refunds or returns that appear unresolved. Value-for-money perceptions vary: satisfied buyers often cite good value, whereas complainants describe wasted spend when orders never arrived or items were faulty. Prospective customers should weigh these mixed signals, check current fulfilment and returns policies, keep records of orders and emails, and consider payment protections for higher-risk purchases.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer received high-quality plus-size lingerie and praised the shopping experience.
“They are the best birthday gifts I have ever received from him.”
Paid for next-day delivery; arrived late, no response, faulty item.
“the vibrating bit of one of the items didnt even work!”
No tracking provided, no replies, package returned and no refund.
“No response. No effort to resend, refund or even reply.”
Fast delivery and good value, but tracking updates were lost.
“lost tracking information and no updates after it left the UK.”
Customer service receives praise in some reviews for helpfulness, but an almost equal number report no response and poor handling of issues.
A few reviewers highlight good value, but multiple complaints cite wasted money due to non-delivery or faulty items.
Many reviews report delivery failures, missing or delayed orders and return hassles; a minority note fast, discreet deliveries and easy navigation.
Several customers praise product fit and fabric, while others report faults, missing items or items not received.
Numerous reviewers describe unacknowledged emails and missing tracking updates; a small number report helpful, informative responses.
Overall impressions are split: many negative experiences around fulfilment and replies, counterbalanced by positive reports of discreet, prompt orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid for next-day delivery; arrived late, no response, faulty item.
“the vibrating bit of one of the items didnt even work!”
Never received ordered items and got no response to contact attempts.
“Never received my items”
Promised next-day delivery arrived after fifteen days and no response.
“Was arrived in 15 days😡😡.”
No tracking provided, no replies, package returned and no refund.
“No response. No effort to resend, refund or even reply.”
Product has not been sent.
“The product has not been sent?”
Order not arrived, no tracking, and no response to emails.
“no tracking number supplied”
Order placed two weeks ago still hasn't arrived.
“it still hasn't arrived.”
Received a faulty product and return process was a hassle.
“Faulty product have to send it back”
Order arrived discreetly and quickly; reviewer pleased with contents.
“Shipped quickly.”
Reviewer reports an item was missing.
“Missing item”
Paid for next-day dispatch but item wasn't sent and no replies.
“very poor customer service”
Order arrived quickly and was well packaged.
“Arrived fast and well packaged.”
Great service with high-quality products and discreet fast delivery.
“Great service, high quality products, discreet and fast delivery”
Order arrived on time in discreet packaging.
“Arrived on-time in discreet packaging”
Fast delivery and good value, but tracking updates were lost.
“lost tracking information and no updates after it left the UK.”
Fast, efficient and hassle-free service.
“Fast, efficient, hassle free.....5*'s”
Great service; reviewer intends to shop again.
“Great service will shop again”
Reviewer reports a good product and good customer service.
“Good product. Good customer service!”
The ordered item was never delivered to the reviewer.
“Item was never delivered.”
First delivery marked delivered but not received; second still not arrived.
“1st delivery not received but they it was delivered. 2nd delivery hasn't arrived yet”
My husband bought a pair of plus size lingerie and a bra set from this shop. They are the best birthday gifts I have ever received from him. The quality, fabric and sizes are perfect. The packaging was first-class. Since it was delivered , I have always heard him speak about the customer service team. They were generous with information. They made his shopping experience one of a kind. He also did not find problems navigating through the website, identifying the right products or even making the payments. Everything was so straightforward. I 'm looking forward to shopping with you for a similar experience!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sex Superstore is a UK-focused adult retail brand selling lingerie, toys and related accessories online. People looking for impartial reviews typically want information on product quality, delivery reliability, customer service and discreet packaging. Independent review summaries help shoppers assess fulfilment, returns and communication before purchasing.