Reviews are split: some describe reliable, discreet deliveries and products that fit well, while others report repeated delivery failures with no reply. Positive feedback points to quick dispatch and discreet packaging. Negative reviews mention late or missing orders, missing items, and occasional faulty products. Many complaints also note no tracking updates and unanswered messages.
Examples from available reviews (Nov 2021 – Mar 2026).
Paid for next-day delivery; arrived late, no response, faulty item.
“the vibrating bit of one of the items didnt even work!”
No tracking provided, no replies, package returned and no refund.
“No response. No effort to resend, refund or even reply.”
Great service with high-quality products and discreet fast delivery.
“Great service, high quality products, discreet and fast delivery”
Fast, efficient and hassle-free service.
“Fast, efficient, hassle free.....5*'s”
Many reviewers mention quick dispatch and discreet delivery. Others describe the reverse, with orders delayed for days or not sent at all. Low-rated reviews often cite missing items and parcels returned with no fix.
Some reviewers say the prices feel fair and the quality matched what they paid. Others paid for expedited delivery but say the order did not arrive as promised. When refunds go unresolved, value drops in those cases.
Positive reviews describe an easy ordering process and discreet packaging on arrival. Several reviewers say tracking was missing or stopped updating during delivery. A few mention returns being difficult when items were faulty.
Several reviews praise the quality and fit of items, including lingerie and adult products. A smaller but noticeable group report faults, such as a vibrating part that did not work. Separate from faults, some reviews also report missing items.
Many low-rated reviews say emails and other contact attempts got no reply. Some positive reviews mention helpful staff and issues being sorted. Among negative feedback, the number of unanswered messages stands out.
Experiences divide between happy customers and people dealing with non-delivery and no response. High ratings focus on speed and discretion. Low ratings repeatedly point to delivery problems, missing items, and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid for next-day delivery; arrived late, no response, faulty item.
“the vibrating bit of one of the items didnt even work!”
Never received ordered items and got no response to contact attempts.
“Never received my items”
Promised next-day delivery arrived after fifteen days and no response.
“Was arrived in 15 days😡😡.”
No tracking provided, no replies, package returned and no refund.
“No response. No effort to resend, refund or even reply.”
Product has not been sent.
“The product has not been sent?”
Order not arrived, no tracking, and no response to emails.
“no tracking number supplied”
Order placed two weeks ago still hasn't arrived.
“it still hasn't arrived.”
Received a faulty product and return process was a hassle.
“Faulty product have to send it back”
Order arrived discreetly and quickly; reviewer pleased with contents.
“Shipped quickly.”
Reviewer reports an item was missing.
“Missing item”
Paid for next-day dispatch but item wasn't sent and no replies.
“very poor customer service”
Order arrived quickly and was well packaged.
“Arrived fast and well packaged.”
Great service with high-quality products and discreet fast delivery.
“Great service, high quality products, discreet and fast delivery”
Order arrived on time in discreet packaging.
“Arrived on-time in discreet packaging”
Fast delivery and good value, but tracking updates were lost.
“lost tracking information and no updates after it left the UK.”
Fast, efficient and hassle-free service.
“Fast, efficient, hassle free.....5*'s”
Great service; reviewer intends to shop again.
“Great service will shop again”
Reviewer reports a good product and good customer service.
“Good product. Good customer service!”
The ordered item was never delivered to the reviewer.
“Item was never delivered.”
First delivery marked delivered but not received; second still not arrived.
“1st delivery not received but they it was delivered. 2nd delivery hasn't arrived yet”
My husband bought a pair of plus size lingerie and a bra set from this shop. They are the best birthday gifts I have ever received from him. The quality, fabric and sizes are perfect. The packaging was first-class. Since it was delivered , I have always heard him speak about the customer service team. They were generous with information. They made his shopping experience one of a kind. He also did not find problems navigating through the website, identifying the right products or even making the payments. Everything was so straightforward. I 'm looking forward to shopping with you for a similar experience!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sex Superstore is a UK online retailer selling adult products and lingerie. The range covers sex toys, condoms, lubricants, and lingerie in various sizes, including plus-size options. Product pages show photos and include material and sizing details to help customers choose. The site takes card and online payments and ships orders through courier services. Customers can contact support by email or phone with order and product questions.