Reviews Analysed
5
We Collect & Analyse Reviews
Scentered
Experiences & Reviews
Scentered is a company that offers aromatherapy and wellbeing products such as balms, candles and wax melts. Products are typically sold direct-to-consumer online and through retail partners. People researching Scentered often look for product effectiveness, pricing, ingredient information and customer service records.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
13d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Mixed fulfilment feedback: some reviewers report smooth, quick ordering; one reports unresponsive customer service and discount-code problems.
Share
Mixed
13%
💰
Value for money
Concerns about value: a reviewer measured an approximate 1cm balm and estimated ~£13 per stick, calling the price steep for the quantity.
Share
Weak
6%
⚡
User experience
Generally positive: balms are described as portable and easy to use, helpful for on-the-go calm and managing school or exam anxiety.
Share
Strong
12%
🔧
Product quality
Scents and natural aroma receive repeated praise, but some reviewers note small balm quantity and one reported a skin reaction.
Share
Mixed
31%
📞
Communication
Limited mentions, but criticism focuses on lack of response to customer queries and problems applying higher discount codes.
Share
Weak
6%
⭐
Overall experience
Mixed overall: several reviewers recommend the scents and calming effects; a minority report poor service or value concerns affecting satisfaction.
Share
Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (October 2022 – September 2025).
A Life-Changing Experience with Scentered Aromatherapy Balms & Candles
"I recently discovered Scentered and their aromatherapy wellbeing ritual, which has truly been a game-changer for my daily routine. The range of 100% natural, portable Aromatherapy Balms and Candles offered by Scentered helps me mindfully transition from moment to moment throughout my day. The scents are absolutely incredible and offer just the right balance of relaxation and energy depending on which scent you choose. They have a wide variety of options to choose from such as Sleep Well, Focus, Escape, Love, Happy and De-Stress. I personally love the 'De-stress' balm that comes in a chic compact with a sliding lid for easy use anywhere anytime. The packaging is beautiful too! It's sleek design makes it perfect for on-the-go use at work or while traveling. Additionally, knowing that these products are all-natural gives me peace of mind as I am not exposing myself to any harmful chemicals. Overall I would highly recommend anyone who wants to incorporate mindful practices into their daily routines or simply indulge in some self-care look no further than Scentered!"
Tod Hessel
Collected.reviews
Oct 27, 2022
Featured for: Positive product and user experience
I received my company's gift voucher…
"I received my company's gift voucher and decided to order 'sleep well' products from Scentered. The ordering was smooth and the order arrived quickly...."
Marietta
Trustpilot
Sep 30, 2025
Featured for: Balm size and value complaint
Horrible customer service
"On receiving some free samples, I decided to purchase a few full sized therapy balms from scentered (I did have a reaction to one) then a full sized c..."
JMM
Trustpilot
Sep 30, 2025
Featured for: Negative customer service and reaction
Received Jo Malone Inspired Wax Melts…
"Received Jo Malone Inspired Wax Melts collection 2. Absolutely thrilled with these scents. The scents..."
Freda
Trustpilot
Sep 30, 2025
Featured for: Positive scent feedback, repeat purchase
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: September 2025
F
Freda
trustpilot.com
Sep 30, 2025
Received Jo Malone Inspired Wax Melts…
Received Jo Malone Inspired Wax Melts collection 2. Absolutely thrilled with these scents. The scents...
M
Marietta
trustpilot.com
Sep 30, 2025
I received my company's gift voucher…
I received my company's gift voucher and decided to order 'sleep well' products from Scentered. The ordering was smooth and the order arrived quickly....
J
Jane Gomez
trustpilot.com
Sep 30, 2025
My daughter has anxiety mainly around…
My daughter has anxiety mainly around school and exams - these balms are perfect to have in her pocke...
J
JMM
trustpilot.com
Sep 30, 2025
Horrible customer service
On receiving some free samples, I decided to purchase a few full sized therapy balms from scentered (I did have a reaction to one) then a full sized c...
T
Tod Hessel
Collected.reviews
Oct 27, 2022
A Life-Changing Experience with Scentered Aromatherapy Balms & Candles
I recently discovered Scentered and their aromatherapy wellbeing ritual, which has truly been a game-changer for my daily routine. The range of 100% natural, portable Aromatherapy Balms and Candles offered by Scentered helps me mindfully transition from moment to moment throughout my day.
The scents are absolutely incredible and offer just the right balance of relaxation and energy depending on which scent you choose. They have a wide variety of options to choose from such as Sleep Well, Focus, Escape, Love, Happy and De-Stress. I personally love the 'De-stress' balm that comes in a chic compact with a sliding lid for easy use anywhere anytime.
The packaging is beautiful too! It's sleek design makes it perfect for on-the-go use at work or while traveling. Additionally, knowing that these products are all-natural gives me peace of mind as I am not exposing myself to any harmful chemicals.
Overall I would highly recommend anyone who wants to incorporate mindful practices into their daily routines or simply indulge in some self-care look no further than Scentered!
Conclusion
Reviewers commonly praise Scentered’s scents and report that balms and wax melts can be effective for on-the-go calming and mindful routines (examples: 1488, tp_65671c60d239012d7a6afd9a). Multiple reviewers highlight natural-smelling fragrances and repeat purchase intent (tp_6850176a09a7ddc4c22ec7fc). However, a reviewer raised a clear concern about balm quantity relative to price, estimating a ~1cm stick and questioning value (tp_677fa5aecdc61c81a64af86a). Another reviewer reported poor customer support around discount-code application and a lack of response (tp_6246e29dc7628b203b9f59e6). Prospective buyers should weigh the favourable scent and portability comments against isolated reports about size, price and customer service before purchasing.