Customers repeatedly praise the scents and the easy-to-carry balm format. Reviewers mention a popular hand and body lotion and say the home fragrances help them relax day to day. Views on customer service are mixed, from helpful support to an unanswered question about a discount. One reviewer says the balm stick is too small for the price.
Examples from available reviews (Oct 2022 – Mar 2026).
Longtime customer pleased with helpful service, product quality and choice.
“The customer service staff are great to deal with”
Experienced poor customer service over a discount code and no reply.
“What poor customer service for a company selling 'de-stress' products!!”
Ordering was smooth but the balm stick felt overpriced and undersized.
“extremely steep for 1cm stick.”
Thrilled with the gorgeous wax melt scents; will order more.
“Absolutely thrilled with these scents.”
Service feedback is split. Several reviewers describe staff as helpful and easy to deal with, with ordering going smoothly. At least one reviewer says their question about a discount code went unanswered.
Price and size concerns come up rarely. One reviewer says a balm stick costs too much for how small it is. Most reviewers do not raise pricing as an issue.
Several reviews say the products fit easily into daily routines. People point to the balms’ portability, the pleasant fragrances, and a lotion they like using.
Strong scent performance stands out as a repeated positive, especially for wax melts and other products. Reviewers also like the variety and formulas, while one comment notes the balm’s small size.
Some reviewers praise quick, helpful replies from staff. One account specifically mentions poor communication about a promotion, which contrasts with the positive notes.
Most reviewers report high satisfaction with the smell, ease of use, and everyday benefits. A few negative comments on service and value stand out against the otherwise positive tone.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Longtime customer pleased with helpful service, product quality and choice.
“The customer service staff are great to deal with”
Loves the lotion and praises the company's customer service.
“Absolutely love the hand & body lotion”
Thrilled with the gorgeous wax melt scents; will order more.
“Absolutely thrilled with these scents.”
Ordering was smooth but the balm stick felt overpriced and undersized.
“extremely steep for 1cm stick.”
Balms are perfect for my anxious daughter to carry and use.
“these balms are perfect to have in her pocket”
Experienced poor customer service over a discount code and no reply.
“What poor customer service for a company selling 'de-stress' products!!”
I recently discovered Scentered and their aromatherapy wellbeing ritual, which has truly been a game-changer for my daily routine. The range of 100% natural, portable Aromatherapy Balms and Candles offered by Scentered helps me mindfully transition from moment to moment throughout my day.
The scents are absolutely incredible and offer just the right balance of relaxation and energy depending on which scent you choose. They have a wide variety of options to choose from such as Sleep Well, Focus, Escape, Love, Happy and De-Stress. I personally love the 'De-stress' balm that comes in a chic compact with a sliding lid for easy use anywhere anytime.
The packaging is beautiful too! It's sleek design makes it perfect for on-the-go use at work or while traveling. Additionally, knowing that these products are all-natural gives me peace of mind as I am not exposing myself to any harmful chemicals.
Overall I would highly recommend anyone who wants to incorporate mindful practices into their daily routines or simply indulge in some self-care look no further than Scentered!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scentered is a wellness brand selling aromatherapy and relaxation products. The range includes portable balm sticks, hand and body lotions, scented candles, and wax melts. Product pages and labels list ingredients and explain how to use each item. Customers order through the website, where shipping and returns details are also available.