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Scent Store
Reviews & Experiences

Customers often mention very fast dispatch, careful packaging, and clear delivery updates. Many praise the site’s easy navigation and competitive prices across a wide range of listings. Reviewers also frequently note free samples and good stock availability. A small number report bottles that don’t match the photos or items arriving damaged, with issues not handled well.

Overview & Key Metrics

Review count
40
Sources
trustpilot.com
Last updated
March 2026

What reviewers often mention

🎯

Service quality

Several reviews describe rapid dispatch, early delivery, and careful packing as the norm. Some shoppers say they received upgraded or tracked delivery without asking. One isolated review mentions a damaged item and unhelpful customer handling, which appears uncommon.

💰

Value for money

Reviewers repeatedly point to low prices, strong deals, and hard-to-find fragrances at a reasonable cost. Some call it the cheapest option online and say they buy again.

User experience

Many shoppers say the website is simple to use and makes ordering quick. Reviews also mention a clear checkout flow, prompt replies, and, in some cases, same-day dispatch.

🔧

Product quality

Most reviews say the fragrances arrived as expected and note the added sample vials. A few customers report bottle designs that differed from the images, and one review describes a product arriving damaged.

📞

Communication

Customers often praise proactive updates, tracking information, and responsive communication. A small number mention disappointing support after purchase, but these comments are not common.

Overall experience

Most reviews show high satisfaction with delivery speed, pricing, and how easy the site is to use. One strongly negative report about product condition and support stands out against the largely positive feedback.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (40) · Quotes shortened · As of: March 2026

Reggie quality

Ordering was easy and packaging elegant, but bottle design differed.

“the bottle's design differed from what was shown in the advertisement.”

Feb 14, 2026 · trustpilot.com
Paula service

Long-term customer praises fast deliveries and continued satisfaction.

“never wait long for my delivery”

Feb 06, 2026 · trustpilot.com
Chris Hickey service

Aftershave order arrived very quickly and promptly.

“Ordered after shave & was very quick to arrive.”

Feb 05, 2026 · trustpilot.com
Karen value

Competitive pricing with excellent service and fast delivery.

“Very competitive prices, excellent service fast delivery”

Jan 29, 2026 · trustpilot.com
Sharon usability

Easy website, good price, quick delivery and helpful dispatch updates.

“Easy to use website.”

Jan 20, 2026 · trustpilot.com
KRZYSZTOF KOMAN service

The shipping was fast according to the reviewer.

“Fast shipping”

Jan 06, 2026 · trustpilot.com
Lisa Farrall service

Order was well wrapped, delivered on time, and met requests.

“Really pleased with my order beautiful wrapped aswell as I asked ,quick ordering no issues delivered on time”

Jan 04, 2026 · trustpilot.com
Gail service

Speedy delivery and good packing; reviewer would repurchase.

“Speedy delivery, items were well packed.”

Jan 03, 2026 · trustpilot.com
Rita Burford service

Order dispatched immediately and packaged with care.

“The order is dispatched straight away and it is package with care.”

Jan 01, 2026 · trustpilot.com
Anne Long quality

Ordering easy and packaging good, but bottle design differed from advertisement.

“the design of the bottle didnt look as advertised.”

Dec 29, 2025 · trustpilot.com
chris leggett usability

Product was easy to find and order on the site.

“Easy to find and order.”

Dec 25, 2025 · trustpilot.com
Rhi Watts experience

Speedy delivery and products were well stocked.

“Speedy Delivery & super in stock”

Dec 20, 2025 · trustpilot.com
Maurizio service

Scentstore upgraded delivery and provided great price and service.

“Scentstore upgraded my delivery to 48hr tracked without me requesting”

Dec 19, 2025 · trustpilot.com
phil sharman communication

Excellent communication, good price, and prompt delivery.

“Excellent communication, great price and prompt delivery.”

Dec 17, 2025 · trustpilot.com
CollectPlus Customer value

Good deals combined with strong customer service.

“Great deals matched by great service”

Dec 14, 2025 · trustpilot.com
Michael Simmonds usability

Ordering on the site was very easy.

“Very easy to order”

Dec 11, 2025 · trustpilot.com
Mrs Karen Elizabeth Edwards communication

Good price, quick delivery, and kept customers informed about arrival.

“Keep in touch so you know when it will arrive.”

Dec 10, 2025 · trustpilot.com
Michael Wright usability

Ordering was easy and responses were good.

“Very easy to order good response”

Dec 09, 2025 · trustpilot.com
MRS BARBARA MITCHELL usability

Easy ordering, competitive price and same-day dispatch.

“Easy to order. Competitive price. Same day dispatch”

Dec 03, 2025 · trustpilot.com
mandy mcgough service

Fast shipping and suitable as a gift.

“Fast shipping, perfect gift”

Dec 02, 2025 · trustpilot.com
Marie Francis service

Product arrived damaged and customer received poor customer service.

“DO NOT BUY FROM THIS COMPANY.”

Sep 30, 2025 · trustpilot.com
Tegan Wall experience

Sample led to immediate purchase; ordering and delivery were excellent.

“Very fast delivery and super nice experience ordering from this company,”

Sep 30, 2025 · trustpilot.com
Niamh Dean value

Found a hard-to-find fragrance at a reasonable price and good service.

“so reasonably priced!”

Sep 30, 2025 · trustpilot.com
Al service

Company ensured prompt delivery and acted professionally.

“Absolutely stunning company”

Sep 30, 2025 · trustpilot.com
Anna value

Fast delivery and low prices on perfume.

“Quick delivery and amazing price on the perfume.”

Sep 30, 2025 · trustpilot.com
Jerman service

Product arrived earlier than expected, reviewer pleased.

“The product arrived before time, great.”

Sep 30, 2025 · trustpilot.com
L.Mai service

Order arrived on time or early and pleased the customer.

“amazing, everything came on time or even before it was due.”

Sep 30, 2025 · trustpilot.com
customer quality

Customer received original quality products with very fast delivery.

“Quality products, very fast delivery!”

Sep 30, 2025 · trustpilot.com
Elizabete Lourenco value

Favourite shop offering many perfumes at affordable prices and good samples.

“My favourite perfume shop.i can get any perfume I want for affordable price.”

Sep 30, 2025 · trustpilot.com
Chris service

Well packaged order with nice samples and excellent service.

“Excellent service and the recommended samples I received with my purchase are very nice,”

Sep 30, 2025 · trustpilot.com
Viktorija service

The shipping was fast according to the reviewer.

“Quick delivery”

Sep 30, 2025 · trustpilot.com
Dawn service

Great service and fast delivery.

“Great service , fast delivery”

Sep 30, 2025 · trustpilot.com
Ogechukwu Eleke service

Delivery was prompt and reviewer expressed satisfaction.

“Prompt delivery”

Sep 30, 2025 · trustpilot.com
LCDC communication

Quick service with careful packaging and delivery updates.

“Quick service, well packaged and informed all the way on delivery.”

Sep 30, 2025 · trustpilot.com
Dawn value

Reviewer states prices are the cheapest online and in stores.

“Cheapest on the internet/stores”

Sep 30, 2025 · trustpilot.com
Debra Blatchford service

Order arrived quickly and was packaged safely.

“Fast delivery packaged safely”

Sep 30, 2025 · trustpilot.com
Gary H value

Reasonable price and fast delivery; customer will reorder.

“Good price and quick delivery - will use again.”

Sep 30, 2025 · trustpilot.com
Lucy Taylor service

Service was prompt and reliable according to reviewer.

“Prompt and reliable”

Sep 30, 2025 · trustpilot.com
Angela Plummer experience

Reviewer had a perfect transaction and will use again.

“Just a perfect transaction in every sense.”

Sep 30, 2025 · trustpilot.com
MR L M service

First-time customer found excellent selection, reasonable price and quick delivery.

“I found them to have an excellent selection and service.”

Sep 30, 2025 · trustpilot.com

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Scent Store

Scent Store is an online retailer focused on fragrances and grooming products. The range usually covers branded perfumes, eau de parfums, aftershaves, and sample vials. Each product page includes descriptions, prices, and stock indicators to support comparisons. Customers can order online using common payment methods and choose tracked shipping options. Support is available through the website’s contact channels for order and delivery queries.