Reviews Analysed
20
We Collect & Analyse Reviews
Scent Store
Experiences & Reviews
Scent Store is an online retailer focused on fragrances and related products. Typical features for such retailers include searchable product listings, payment options, order fulfilment and customer support channels. Consumers looking up Scent Store commonly seek information about product range, pricing, delivery and return procedures.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report fast, professional delivery and prompt fulfilment; one reviewer describes a damaged item and poor aftercare response.
Share
Strong
38%
💰
Value for money
Several reviewers highlight low prices and good deals, calling Scent Store one of the cheapest online options for fragrances.
Share
Strong
13%
⚡
User experience
Buyers describe straightforward ordering, clear delivery updates and secure packaging; checkout and tracking are repeatedly noted as positive.
Share
Strong
10%
🔧
Product quality
Many customers report genuine, good‑quality perfumes and positive sample experiences; one detailed report raises concern about a damaged product and an adverse reaction.
Share
Strong
10%
📞
Communication
Some reviews praise being kept informed about delivery; one review reports unanswered calls and unsatisfactory email exchanges regarding a complaint.
Share
Mixed
4%
⭐
Overall experience
Most reviewers express high satisfaction, repeat purchases and recommendations; one extensive complaint describes a very negative overall outcome.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
DO NOT BUY FROM THIS COMPANY.
"DO NOT BUY FROM THIS COMPANY. I ordered the Estée Lauder youth dew dusting powder from them. The package arrived completely ruined and the product its..."
Marie Francis
Trustpilot
Sep 30, 2025
Featured for: Detailed negative service and product issue
Quick delivery & cheap perfume
"Quick delivery and amazing price on the perfume. Will always us..."
Anna
Trustpilot
Sep 30, 2025
Featured for: Mentions quick delivery and cheap price
Jean Paul Gaultier Le Male Elixir!
"Quality products, very fast delivery! I recommend this..."
customer
Trustpilot
Sep 30, 2025
Featured for: Claims quality and original perfumes
Quick service
"Quick service, well packaged and..."
LCDC
Trustpilot
Sep 30, 2025
Featured for: Well packaged and informed delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
Marie Francis
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY. I ordered the Estée Lauder youth dew dusting powder from them. The package arrived completely ruined and the product its...
T
Tegan Wall
trustpilot.com
Sep 30, 2025
My friend gave me a sample of this…
My friend gave me a sample of this scent and I immediately bought a bottle. It’s...
N
Niamh Dean
trustpilot.com
Sep 30, 2025
I had been unable to find a particular…
I had been unable to find a particular fragrance and was delighted when I found it on Scentstore and so reason...
A
Al
trustpilot.com
Sep 30, 2025
Absolutely stunning company.
Absolutely stunning company They make sure you will receive what you ne...
A
Anna
trustpilot.com
Sep 30, 2025
Quick delivery & cheap perfume
Quick delivery and amazing price on the perfume. Will always us...
J
Jerman
trustpilot.com
Sep 30, 2025
Excellent Service
The product arrived...
L
L.Mai
trustpilot.com
Sep 30, 2025
amazing
amazing, everything came on time or...
c
customer
trustpilot.com
Sep 30, 2025
Jean Paul Gaultier Le Male Elixir!
Quality products, very fast delivery! I recommend this...
E
Elizabete Lourenco
trustpilot.com
Sep 30, 2025
Extraordinary
My favourite perfume shop.i can get any perfume I want for a...
C
Chris
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service and the recommended samples I received with my purchase are very nice,...
V
Viktorija
trustpilot.com
Sep 30, 2025
Quick delivery
...
D
Dawn
trustpilot.com
Sep 30, 2025
Great service
...
O
Ogechukwu Eleke
trustpilot.com
Sep 30, 2025
Prompt delivery
...
L
LCDC
trustpilot.com
Sep 30, 2025
Quick service
Quick service, well packaged and...
D
Dawn
trustpilot.com
Sep 30, 2025
Cheapest on the internet/stores
Cheapest on the...
D
Debra Blatchford
trustpilot.com
Sep 30, 2025
Fast delivery packaged safely
...
G
Gary H
trustpilot.com
Sep 30, 2025
Great Price , Quick Delivery
Good price and quick deliver...
L
Lucy Taylor
trustpilot.com
Sep 30, 2025
Prompt and reliable
...
A
Angela Plummer
trustpilot.com
Sep 30, 2025
Just a perfect transaction in every…
Just a perfect transaction in every sense. I will DEFINITELY b...
M
MR L M
trustpilot.com
Sep 30, 2025
Excellent selection and service
My first time using Scentstore and I found them to have an excellent selection and service. They stocked the niche fragrance I was looking for at a...
Conclusion
Review content shows a clear pattern: the majority of customers report fast delivery, competitive pricing and satisfactory product quality, often noting samples and niche availability. Many reviewers say they would reorder and recommend Scent Store, emphasising speed and packaging. However, at least one detailed review reports a damaged product, a possible allergic reaction and unhelpful responses from customer support. Prospective buyers should weigh frequent positive delivery and price comments against this reported customer‑service breakdown and consider checking the seller's returns and complaint process before purchasing.