Several reviewers report clear results, including fuller lashes and less hair shedding after a few weeks. Others describe problems with payments being taken, shipping delays, and a website cancellation control that won’t click. Customer support gets both strong praise for specific agents and harsh criticism tied to logistics. Overall, the reviews pair real satisfaction with results with recurring fulfilment and account-management issues.
Examples from available reviews (Dec 2021 – Mar 2026).
Three months of serum use produced more lashes and slight lengthening.
“I have more lashes on each eye than before I started”
Customer service was excellent and Angela was very helpful.
“The customer service is excellent.”
They took payment then reported logistical issues delaying my shipment.
“they are a scam outfit”
Unable to cancel subscription because the website cancellation icon is unselectable.
“unable to select the cancellation icon on website”
Service feedback is divided. One reviewer highlights a named agent and calls the support excellent. Another says payment was taken but logistics failed and describes the company as a scam.
Few reviewers mention price or value directly. Positive remarks focus on results rather than cost. One review complains about payment and delivery, suggesting dissatisfaction without discussing price.
Reviewers point to specific website and account issues, including a cancellation icon that can’t be selected. Other comments mention order management problems alongside delayed fulfilment and an unexpected switch to a subscription in another review. These issues center on cancellation, order tracking, and checkout steps.
Multiple reviewers describe strong product effects, including thicker lashes and less hair loss within weeks. One person says the serum feels pleasant. None of the comments mention product defects.
Order and shipping communication comes up repeatedly as a weak spot. Reviewers mention late shipments, vague logistical explanations, and unclear updates. One review notes delivery problems but later adds a positive comment about the item received.
Experiences split between strong satisfaction with results and serious operational complaints. Several high ratings are tied to product outcomes and helpful support. Lower ratings focus on payment handling, shipping failures, and problems canceling through the website.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Three months of serum use produced more lashes and slight lengthening.
“I have more lashes on each eye than before I started”
Unable to cancel subscription because the website cancellation icon is unselectable.
“unable to select the cancellation icon on website”
Shampoo improved scalp health and reduced hair loss within four weeks.
“it truly does what it says it's going to do to your hair.”
They took payment then reported logistical issues delaying my shipment.
“they are a scam outfit”
Customer service was excellent and Angela was very helpful.
“The customer service is excellent.”
The best tip I can provide is to be cautious when placing your initial purchase so that you do not end up with a subscription with follow-up deliveries after 3 weeks.
This is exactly what occurred in my case.
I placed an order for a hair growth serum for ladies to be delivered in two days; at first, they agreed, then four hours later, I received an email stating that my item would be delivered in three weeks.
This was disappointing to me since I had already set great expectations for myself.
I finally received my item today, three weeks after placing my order.
So far, the product is pleasant - it has a pleasant scent.
and I am certain that it will be successful -
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scandinavian Biolabs makes and sells hair and scalp care products. The range includes topical serums and cleansing products aimed at scalp health and hair thinning. Products are sold through the company website and retail partners. The website lists product details and ingredients. Customer service channels handle order questions and product enquiries.