Many reviewers highlight fast dispatch, helpful staff, and a clear ordering process. Competitive prices and regular PC build updates come up often. Another group describes damaged or faulty items, plus repeated trouble with returns or warranties being refused. Negative reviews also often mention delivery partner problems and slow or disputed refunds.
Examples from available reviews (Jan 2023 – Mar 2026).
Long-term customer praises great delivery and excellent service.
“Delivery is great and their service is excellent.”
Excellent end-to-end PC build service with clear updates and superb packaging.
“Packaging was superb.”
Item arrived with damaged outer packaging and customer service dismissed concerns.
“the item arrived with the outer packaging significantly damaged (crushed corners and split cardboard).”
CPU failed but Scan refused the warranty, leaving me without a PC.
“Scan refused to honour the warranty on my CPU”
Most comments on service are positive. Reviewers mention next-day delivery, quick dispatch, and staff who help with technical questions. A smaller but clear set of reviews describes refused warranties, repeated pre-order delays, and faults that were not resolved.
Customers often point to competitive pricing and say they found some of the best online deals. Several buyers add that good prices often still came with next-day delivery. Pricing complaints appear far less often than complaints about after-sales support.
Many reviewers call the website easy to navigate and simple to use. Some mention friction with two-factor payment checks and having too many options to choose from. A small number also refer to checkout or processing 'faff'.
Many buyers praise strong build quality and careful packaging on assembled PCs. Multiple reviews describe broken laptops, damaged outer boxes, or incorrect replacement parts. These issues show up repeatedly alongside the positive build feedback.
Several reviews praise clear, proactive updates during PC builds, including photos and step-by-step progress, as well as helpful phone support. Another set reports patronising replies and missed delivery dates from the courier. Problems with the delivery partner (DPD) come up repeatedly as a source of frustration.
Many reviewers recommend Scan for speed, support, and price. A clear opposing group describes major after-sales problems, including warranty refusals, long refund waits, and return disputes. Some reviews describe purchases that went well overall but were later affected by one-off service or product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Website provides guidance and careful service, but choice can overwhelm.
“Website is good with plenty of guidance.”
Highly recommends due to great customer support.
“Would highly recommend, all around great customer support.”
Technician remotely helped enable TPM and upgrade to Windows 11.
“walked me through the process of changing some settings in the BIOS”
Pre-ordered GPU delayed repeatedly; reviewer will not use again.
“Awful company, STAY AWAY.”
Incorrect delivery was refused for return and customer service was poor.
“when I tried to return it, they refused”
CPU failed but Scan refused the warranty, leaving me without a PC.
“Scan refused to honour the warranty on my CPU”
Company did not honour warranty for a pre-existing fault.
“Did not honour warranty for a pre existing fault.”
Good prices, tidy shop floor and quick collection availability.
“Good prices, really smart and well put together shop floor;”
Returned faulty motherboard was deemed damaged and no compensation offered.
“Was told that the motherboard on return is now physically damaged”
Bought a faulty motherboard and the company has not responded.
“DO not buy from scan.”
Returns and warranty process was cumbersome and refused video evidence.
“Returns/warranty claims is a FAFF!”
Customer experienced an unexpected charge and disputes refund handling.
“It took me three months to get full refund for faulty ASUS laptop”
Received a patronising response and no attempt to resolve laptop warranty issue.
“Completely unprofessional.”
Staff member Olu patiently helped and restored the computer.
“went above and beyond to make sure my computer was back up and running.”
Return team replaced faulty CPU and cooler under warranty and helped.
“Can’t recommend scan enough and even more so the returns/Tech team Andy and Olu.”
I recently purchased computer components from Scan UK and was impressed by their efficient service. The website is user-friendly and easy to navigate, making it simple for me to find the products I needed. The product descriptions were detailed, providing me with all the information necessary to make an informed purchase.
Upon placing my order, I received a confirmation email promptly followed by tracking details for my shipment. My items arrived on time and well-packaged with no damage.
What sets Scan apart from other computer component suppliers is their exceptional customer service. When I had a query about compatibility issues between two of the items that I purchased, their support staff responded within hours and kindly guided me through the solution process in detail.
Overall, I am extremely pleased with my experience at Scan UK and highly recommend them as a trustworthy supplier of quality hardware components
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scan Computers is a UK retailer that sells PC components, laptops, peripherals, and custom systems. Its online catalogue includes CPUs, GPUs, motherboards, storage, power supplies, and accessories. Scan also builds custom PCs with pre-dispatch testing and offers technical help with setup. The company handles warranty claims and returns, and provides delivery and collection options.