Across the sampled reviews Scan Computers is consistently described as reliable on delivery and responsive in customer service. Multiple reviewers note an easy-to-use website and straightforward ordering, while others cite next‑day delivery or quick fulfilment. Product quality is generally praised, though one review mentions a faulty/compatibility issue that was rectified by the company. A small number of reviews explicitly mention price or bundles; those that do view pricing positively. For consumers researching Scan Computers, the reviews indicate strong operational reliability with responsive support and fast delivery.
Examples from available reviews (Jan 2023 – Feb 2026).
Efficient ordering, timely delivery and helpful customer support resolved compatibility queries.
“their exceptional customer service.”
Customer service was fast, helpful and resolved my delivery issue.
“quick to reply and have been really helpful when needed.”
Two items were problematic but Scan made resolving them straightforward.
“Scan made rectifying those issues as straigthforward as possible”
Bundle purchase had exceptional build quality and customer focus.
“the build quality was exceptional.”
Customers frequently praise fast, reliable delivery and helpful after-sales support; many note issues are resolved promptly when they occur.
Only a small number of reviews mention price; those that do cite competitive pricing and occasional bundle deals rather than broad commentary.
Reviewers commonly describe the website and ordering process as easy to use, quick to navigate and intuitive for finding parts.
Most product remarks note good build quality and intact deliveries; one review reports a faulty or incompatible item that was later resolved.
Customers report clear, prompt email and phone support; several reviews highlight quick updates and a responsive refunds/returns team.
Reviewers repeatedly report positive overall experiences, with repeat purchases, next‑day deliveries and dependable customer service commonly mentioned.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Website provides guidance and careful service, but choice can overwhelm.
“Website is good with plenty of guidance.”
Highly recommends due to great customer support.
“Would highly recommend, all around great customer support.”
Technician remotely helped enable TPM and upgrade to Windows 11.
“walked me through the process of changing some settings in the BIOS”
Pre-ordered GPU delayed repeatedly; reviewer will not use again.
“Awful company, STAY AWAY.”
Incorrect delivery was refused for return and customer service was poor.
“when I tried to return it, they refused”
CPU failed but Scan refused the warranty, leaving me without a PC.
“Scan refused to honour the warranty on my CPU”
Company did not honour warranty for a pre-existing fault.
“Did not honour warranty for a pre existing fault.”
Good prices, tidy shop floor and quick collection availability.
“Good prices, really smart and well put together shop floor;”
Returned faulty motherboard was deemed damaged and no compensation offered.
“Was told that the motherboard on return is now physically damaged”
Bought a faulty motherboard and the company has not responded.
“DO not buy from scan.”
Returns and warranty process was cumbersome and refused video evidence.
“Returns/warranty claims is a FAFF!”
Customer experienced an unexpected charge and disputes refund handling.
“It took me three months to get full refund for faulty ASUS laptop”
Received a patronising response and no attempt to resolve laptop warranty issue.
“Completely unprofessional.”
Staff member Olu patiently helped and restored the computer.
“went above and beyond to make sure my computer was back up and running.”
Return team replaced faulty CPU and cooler under warranty and helped.
“Can’t recommend scan enough and even more so the returns/Tech team Andy and Olu.”
I recently purchased computer components from Scan UK and was impressed by their efficient service. The website is user-friendly and easy to navigate, making it simple for me to find the products I needed. The product descriptions were detailed, providing me with all the information necessary to make an informed purchase.
Upon placing my order, I received a confirmation email promptly followed by tracking details for my shipment. My items arrived on time and well-packaged with no damage.
What sets Scan apart from other computer component suppliers is their exceptional customer service. When I had a query about compatibility issues between two of the items that I purchased, their support staff responded within hours and kindly guided me through the solution process in detail.
Overall, I am extremely pleased with my experience at Scan UK and highly recommend them as a trustworthy supplier of quality hardware components
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scan Computers is a UK-based online retailer and system integrator specialising in PC components, complete systems and custom builds. The business provides an e-commerce storefront, technical support and assembly services, with delivery options across the UK. Information here is intended to help consumers seeking reviews and operational context for Scan Computers.