Customers often mention very fast shipping and correct fulfilment for designer footwear. Many praise helpful staff and smooth exchanges or refunds when issues get resolved. A clear set of reviews describes items arriving damaged, apparently used, or with visible defects. Several shoppers also report slow or unclear returns, cancelled payments, and refund delays after problems with a purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Received Louboutin flats quickly and in excellent condition.
“I got my Louboutin Mamadrague flat ballets in just two days”
Shoes showed damage after few wears and company dismissed complaint.
“Savannahs’ response was to repeatedly dismiss the issue as “normal wear,””
Excellent service and reliable shipping across multiple transactions.
“Excellent service & product over three transactions in the previous six months”
Credit card payments were cancelled and refunds take fourteen days.
“they just cancelled the orders citing they “didn’t pass internal security checks””
Several reviewers point to prompt delivery and helpful agents who sorted out sizing or exchange problems. Some describe straightforward replacements and free returns when cases were resolved. Another sizeable group reports refused refunds, damage claims being brushed off, and uneven handling from case to case.
Some customers say they bought designer items at what felt like a discount and were happy with the purchase. Others report items that looked used or damaged, or only partial refunds after deductions. Together, these accounts suggest the value people expected does not come through evenly across orders.
Many reviews mention very fast shipping, careful packaging, and correct sizing on arrival. Several customers note quick delivery to international addresses and packaging that arrived intact. A small number mention in-person entertainment staff, which seems unrelated to the shopping experience.
A recurring negative thread describes shoes arriving with damage, wear marks, or in mismatched boxes. Other reviews say items arrived in excellent condition and matched the product descriptions. These accounts split sharply between satisfied and dissatisfied buyers.
Some buyers describe quick, helpful replies and support that handled refunds or cancellations clearly. Others report slow email responses, long waits for return labels, and cancelled payments followed by delayed refunds. Communication varies widely from one interaction to another.
Reviews show a stark split between fast, accurate fulfilment and difficult post-sale fixes. Many customers report smooth orders and exchanges, while others ran into damaged goods or slow refunds. The experience differs greatly depending on the case.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shoes showed damage after few wears and company dismissed complaint.
“Savannahs’ response was to repeatedly dismiss the issue as “normal wear,””
Was sceptical but received super-fast shipping and will reorder.
“Super super fast shipping, will order again!”
Bought discounted Louboutins with extremely quick shipping and beautiful packaging.
“shipping was extremely quick and packaged beautifully!”
Received Louboutin flats quickly and in excellent condition.
“I got my Louboutin Mamadrague flat ballets in just two days”
Waiting a week for a return label with no responses.
“I am waiting for the return label since one week!”
Customer service and return policies were horrible.
“Horrible costumer service and return policies.”
Perfect service, quick delivery, and easy free refunds.
“Perfect service and quick delivery.”
Praises Carmen as a great entertainer at Savannahs.
“Carmen is one of the best entertainers at Savannahs.”
Ordered sneakers and received them quickly; support then responded.
“I ordered a pair of Sneakers thursday, and the following monday I had them delivered.”
Shoes arrived overseas promptly in correct condition and size.
“Shoe size is correct, packaging is fine”
Lisa provided helpful support with the order.
“She helped me a lot with my order so I can enjoy my Alaia flats.”
Wrong-size shoes were returned and replaced smoothly at no charge.
“The entire process was smooth and the communication was excellent.”
Damaged shoes returned easily with quick replies and refunded shipping.
“Because I received the shoes damages I also got the shipping costs back.”
Received Manolo Blahnik before expected delivery date, happy purchase.
“I have ordered a pair of Manolo blahnik which I received before the expected delivery date.”
Order cancelled and refunded promptly by customer service.
“they canceled the order and refunded the amount paid via PayPal.”
Received apparently used shoes and experienced very slow, unresponsive support.
“Quality of shoes that arrived (Manolo Blahnik) were terrible / already used.”
Shoes arrived in a different box with minor defects and poor transparency.
“the shoes had been put in a different box to the product style”
Credit card payments were cancelled and refunds take fourteen days.
“they just cancelled the orders citing they “didn’t pass internal security checks””
Excellent service and reliable shipping across multiple transactions.
“Excellent service & product over three transactions in the previous six months”
Returns policy and process was confusing and refunds were slow.
“Returns policy is ridiculous, they allow customers 3 days from receipt of an item to arrange a return.”
Exchange processed and returned free; eventually received correct size.
“Three weeks later I was in possession of my size 4s, perfect fit!”
They deducted 10% from refund claiming minor sole marks on unworn shoes.
“they took 10% off my refund claiming that the soles aren't in perfect condition.”
Shoes well packed and satisfactory, though email responses are slow.
“Perfectly packed and I’m very happy.”
I'M DISAPPOINTED IN YOU !!
I read the reviews and decided to take a chance and order a pair of shoes from Savannahs.
Unfortunately, I was sent a pair of shoes that were faulty (the soles were glued together).
By email, I reached out to customer service, who informed me that they would not be able to either refund my purchase or send me a replacement.
They stated that it was up to the manufacturer to deal with the situation.
This is a website that I would not recommend ordering from, and if you do and you receive a defective product, don't expect them to assist you!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Savannahs runs an online store focused on branded footwear and related accessories. The website shows product details, sizing information, and shipping options so customers can place orders. The company takes common online payment methods and sends order confirmations through its e-commerce system. Savannahs offers support channels for order questions, cancellations, and returns. It ships from its fulfilment locations to domestic and international destinations.