Reviews Analysed
21
We Collect & Analyse Reviews
Savannahs
Experiences & Reviews
Savannahs is an online retailer specialising in designer footwear and accessories. Consumers searching for reviews typically look for information on item condition, delivery times, returns and customer support. Before buying, check the retailer’s product pages, payment options and stated return policy to verify authenticity, shipping and refund procedures.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
13d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Customer-service experiences vary: many customers report helpful support and smooth exchanges, while others describe slow responses, delayed refunds or refusal to assist.
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Mixed
28%
💰
Value for money
Several buyers report meaningful discounts on designer shoes and value during sales; price is commonly cited as a reason to place an order.
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Strong
4%
⚡
User experience
Few reviews mention checkout. Reported issues include cancelled card payments and requests to use alternative payment methods, creating extra delay for customers.
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Mixed
1%
🔧
Product quality
Product condition is inconsistent: many customers receive items in pristine condition, but a noteworthy number report damaged, used or incorrectly boxed shoes.
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Mixed
19%
📞
Communication
Email responses are inconsistent: some customers describe timely, helpful replies; others report slow replies, unanswered calls or no follow-up on returns.
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Mixed
20%
⭐
Overall experience
Overall impressions are split: numerous customers recommend the service after successful purchases and returns, while a substantial group report problematic transactions.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Excellent customer service
"I ordered a pair of Manolo Blahnik shoes in the sale but unfortunately when they arrived, they were the wrong size. I was able to return the shoes and..."
Bessie Kwok
Trustpilot
Sep 30, 2025
Featured for: Excellent returns and communication
Bad quality/used goods & slow customer service
"Terrible experience so far unfortunately. Quality of shoes that arrived (Manolo Blahnik) were terrible / already used. The quality of customer support..."
Defne
Trustpilot
Sep 30, 2025
Featured for: Used goods and very slow service
Can’t buy shoes with credit cards
"Tried to buy shoes twice with two different credit cards (cards we have had for years, bought things all around the world with them) they just cancell..."
SR
Trustpilot
Sep 30, 2025
Featured for: Payment/checkout failures, delayed refunds
Manolos!!
"Bought a pair on Manolo Hangisis for my upcoming wedding. Originally ordered my usual size but they run large so needed to exchange for a 4. My reques..."
s.rose
Trustpilot
Sep 30, 2025
Featured for: Successful exchange process, good discounts
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
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Ольга Грац
trustpilot.com
Sep 30, 2025
Fastest delivery ever for my Louboutin
I ordered a Louboutin shoes without reading the reviews, and I m happy. After I placed an order I become curious to read the reviews, and after that I...
M
Mia Volmut
trustpilot.com
Sep 30, 2025
Impossible to return the shoes
I ordered Louboutin sandals, which are unfortunatelly too small. I am waiting for the...
B
Benedicte
trustpilot.com
Sep 30, 2025
Horrible costume service
Horrible costumer service and return poli...
P
Placement Finder
trustpilot.com
Sep 30, 2025
Ordered Alaia ballerina shoes
Ordered Alaia ballerina shoes. Perfect service and quick delivery. So ord...
C
Consumer
trustpilot.com
Sep 30, 2025
Carmen is one of the best entertainers…
Carmen is one of the best entertainers...
G
Glenn Larsen
trustpilot.com
Sep 30, 2025
I ordered a pair of Sneakers thursdag
I ordered a pair of Sneakers thursday, and the following monday I had them delivered. New, nicely packed in the box with everything as expected. I wer...
M
Maz
trustpilot.com
Sep 30, 2025
My experience
I read the review below and was hesitant to use this site. But at the same time I know it is a legit site and can be protected through my bank so I to...
A
Ada
trustpilot.com
Sep 30, 2025
Hi,I would like do say a special thank…
Hi,I would like do say a special thank you to Lisa! She he...
B
Bessie Kwok
trustpilot.com
Sep 30, 2025
Excellent customer service
I ordered a pair of Manolo Blahnik shoes in the sale but unfortunately when they arrived, they were the wrong size. I was able to return the shoes and...
S
Solange K
trustpilot.com
Sep 30, 2025
Good customer service
I read the reviews below and was quite worried after I received damages shoes, but the return process was very easy and the replies were quite quick a...
S
Saher Eijaz
trustpilot.com
Sep 30, 2025
Highly recommend
I have ordered a pair of Manolo blahnik which I received...
D
Danilo
trustpilot.com
Sep 30, 2025
order Cancellation
I ordered a pair of Manolo shoes without reading the reviews. After reading them, I got worried because some people claimed to have received second-ch...
D
Defne
trustpilot.com
Sep 30, 2025
Bad quality/used goods & slow customer service
Terrible experience so far unfortunately. Quality of shoes that arrived (Manolo Blahnik) were terrible / already used. The quality of customer support...
M
MY
trustpilot.com
Sep 30, 2025
Manolo Blahnik in different product box
I ordered a pair of Manolo Blahnik Hangisi's from Savannahs while they were on sale. They arrived after a few days, as promised which was a positive....
S
SR
trustpilot.com
Sep 30, 2025
Can’t buy shoes with credit cards
Tried to buy shoes twice with two different credit cards (cards we have had for years, bought things all around the world with them) they just cancell...
M
Michelle B
trustpilot.com
Sep 30, 2025
GREAT SERVICE AND PRODUCT
Excellent service & product over three transactions in the previous six months with timely helpful response to Emails. Great sele...
L
Lola Fad
trustpilot.com
Sep 30, 2025
Returns policy is ridiculous
Returns policy is ridiculous, they allow customers 3 days from receipt of an item to arrange a return. Arranging a return is done via email and took w...
s
s.rose
trustpilot.com
Sep 30, 2025
Manolos!!
Bought a pair on Manolo Hangisis for my upcoming wedding. Originally ordered my usual size but they run large so needed to exchange for a 4. My reques...
R
Rebecca
trustpilot.com
Sep 30, 2025
I bought a pair of Christian louboutins…
I bought a pair of Christian louboutins with them that didn’t fit me. I sent it back and they took 10% off my refund claiming that the soles aren’t in...
A
Adiba
trustpilot.com
Sep 30, 2025
I have bought 2 pairs of Hangisis from…
I have bought 2 pairs of Hangisis from them. Perfectly packed and I’m very happy. It’s a small company based in Sw...
Conclusion
Reviews for Savannahs show a mixed picture. Many customers report fast delivery, discounted prices and successful exchanges or refunds handled smoothly; several reviews explicitly praise helpful staff and clear return instructions. However, a notable minority describe receiving damaged or seemingly used items, difficulties with returns, slow or missing replies, and occasional payment or refund delays. If you consider buying, factor in the possibility of extra handling time: keep proof of condition on arrival, confirm the return window and prefer payment methods that offer buyer protection.